User Manual

TROUBLESHOOTING
66
TECHNICAL SUPPORT
If you are unable, with your dealer’s help, to solve
problems you encounter with the 8pre system, you
may contact our technical support department in
one of the following ways:
■ Tech support hotline: [phone] (Monday
through Friday, 9 am to 6 pm EST)
■ Tech support 24-hour fax line: [phone]
■ Tech support email: [e-mail]
■ Web site: www.motu.com
Please provide the following information to help us
solve your problem as quickly as possible:
■ The serial number of the 8pre system. This is
printed on a sticker placed on the bottom of the
8pre rack unit. You must be able to supply this
number to receive technical support.
■ A brief explanation of the problem, including the
exact sequence of actions which cause it, and the
contents of any error messages which appear on the
screen.
■ The pages in the manual which refer to the parts
of the 8pre or AudioDesk with which you are
having trouble.
■ The version or creation date of the system
software you are using to run the Macintosh.
We’re not able to solve every problem immediately,
but a quick call to us may yield a suggestion for a
problem which you might otherwise spend hours
trying to track down.
If you have features or ideas you would like to see
implemented, we’d like to hear from you. Please
write to the 8pre Development Team, MOTU Inc.,
1280 Massachusetts Avenue, Cambridge, MA
02138.
!8pre Manual/Mac Page 66 Tuesday, October 12, 2010 5:52 PM