User`s guide

TROUBLESHOOTING
102
Connecting or powering gear during operation
It is not recommended that you connect/
disconnect, or power on/off devices connected to
the 896HD while recording or playing back audio.
Doing so may cause a brief glitch in the audio.
No optical inputs or outputs are available in host
audio application
Check to make sure you have the desired optical
inputs and/or outputs enabled in the MOTU
FireWire Audio Console.
Monitoring - How to monitor inputs?
Please refer to the documentation for the audio
application that you are using. If your application
does not support input monitoring, you will need
to use the 896HD’s hardware-based CueMix DSP
monitoring feature. Please see chapter 11,
“Reducing Monitoring Latency” (page 85).
Controlling monitoring latency
See chapter 11, “Reducing Monitoring Latency”
(page 85).
CUSTOMER SUPPORT
We a re ha pp y t o provide customer support to our
registered users. If you haven’t already done so,
please take a moment to complete the registration
card included with your 896HD. When we receive
your card, you’ll be placed on our mailing list for
free software updates and information about new
products.
REPLACING DISKS
If your 896HD software installer CD becomes
damaged and fails to provide you with fresh,
working copies of the software, our Customer
Support Department will be glad to replace it. You
can request a replacement disc by calling our
business office at [phone] and asking for the
customer service department.
TECHNICAL SUPPORT
If you are unable, with your dealer’s help, to solve
problems you encounter with the 896HD system,
you may contact our technical support department
in one of the following ways:
■ Te ch support hotline: [phone] (Monday
through Friday, 9 am to 6 pm EST)
■ Te c h s up p o r t 24-hour fax line: [phone]
■ Te c h s up p o r t email: [e-mail]
■ We b s i t e : www.motu.com
Please provide the following information to help us
solve your problem as quickly as possible:
■ The serial number of the 896HD system. This is
printed on a sticker placed on the bottom of the
896HD rack unit. You must be able to supply this
number to receive technical support.
■ A brief explanation of the problem, including the
exact sequence of actions which cause it, and the
contents of any error messages which appear on the
screen.
■ The pages in the manual which refer to the parts
of the 896HD or AudioDesk with which you are
having trouble.
■ The version or creation date of the system
software you are using to run the Macintosh.
We’re n ot ab le to solve every problem immediately,
but a quick call to us may yield a suggestion for a
problem which you might otherwise spend hours
trying to track down.
If you have features or ideas you would like to see
implemented, we’d like to hear from you. Please
write to the 896HD Development Team, MOTU
Inc., 1280 Massachusetts Avenue, Cambridge, MA
02138.