User Guide

APPENDIX A: TROUBLESHOOTING
98
Connecting or powering gear during operation...
It is not recommended that you connect/
disconnect, or power on/off devices connected to
the 624 while recording or playing back audio.
Doing so may cause a brief glitch in the audio.
CUSTOMER SUPPORT
We are happy to provide complimentary customer
support to our registered users. If you haven’t
already done so, please take a moment to register
online at MOTU.com, or fill out and mail the
included registration card. Doing so entitles you to
technical support and notices about new products
and software updates.
TECHNICAL SUPPORT
If you are unable, with your dealer’s help, to solve
problems you encounter with your MOTU device,
you may contact our technical support department
in one of the following ways:
■ Tech support hotline: [phone] (Monday
through Friday, 9 a.m. to 6 p.m. EST)
■ Online support: www.motu.com/support
Please provide the following information to help us
solve your problem as quickly as possible:
■ The serial number of your MOTU device. This is
printed on a label placed on the bottom of the rack
unit. You must be able to supply this number to
receive technical support.
■ A brief explanation of the problem, including the
exact sequence of actions which cause it, and the
contents of any error messages which appear on the
screen.
■ The pages in the manual that refer to the features
or operation of your MOTU AVB Device or
AudioDesk with which you are having trouble.
■ The version of your computer’s operating
system.
We’re not able to solve every problem immediately,
but a quick call to us may yield a suggestion for a
problem which you might otherwise spend hours
trying to track down.
If you have features or ideas you would like to see
implemented, we’d like to hear from you. Please
write to the Development Team, MOTU Inc., 1280
Massachusetts Avenue, Cambridge, MA 02138, or
use our online suggestion box at www.motu.com/
suggestions.