User Manual

APPENDIX
109
B Troubleshooting
When I press the METERS button, all the other
buttons change color. What’s going on?
You have accidentally put the Track16 in Lockout
mode, which lets you change the color scheme for
the button LEDs. To exit this mode, hold down the
METERS button for 2 seconds. To learn more
about this mode, and how you can specify the color
scheme you prefer, see “Lockout mode” and
“Button LED color schemes” on page 40.
Why does the start sound not play through the
Track16?
The Track16 will only playback audio at a sampling
rate of 44.1, 48, 88.2 or 96 kHz.
The computer freezes when it starts up
If the computer is unable to boot up, it may be a
conflict with the WDM Driver. As soon as the
computer boots up, Windows will try and initialize
the WDM Driver. If this fails, your computer will
hang. To determine if the WDM Driver is the
problem, boot up in Safe Mode or remove the
MOTU Audio software with the Add/Remove
Programs Control Panel then restart. If that fixes
the problem, visit motu.com to download the very
latest drivers and then install them.
‘New hardware detected’ window
If you connect your Track16 before running the
MOTU Audio installer, Windows will prompt you
that new hardware has been detected. Cancel this,
and run the Track16 Software Installer, rather than
allowing Windows to locate the drivers.
Clicks and pops under word clock sync
Many problems result from incorrect word
clocking. It is essential that all digital devices in the
system be word locked. Consult “Choosing a clock
source for optical connections” on page 25 for
detailed information on how to sync with other
gear that is connected optically. Whenever there is
any weird noise or distortion, suspect incorrect
digital clocking.
Clicks and pops due to hard drive problems
If you have checked your clock settings and you are
still getting clicks and pops in your audio, you may
have a drive related problem. Set your Master
Clock Source to Internal and try recording just
using the analog inputs and outputs of the Track16.
If you encounter the same artifacts you may want
try using another drive in your computer. Clicks
and pops can also occur when the drive is severely
fragmented or there are other drive-related issues.
If you are using a FireWire drive on the same bus as
the Track16, it could be that the FireWire bus is
overloaded (too many devices on the same bus).
Try removing all devices except the Track16.
Connecting or powering gear during operation
It is not recommended that you connect/
disconnect, or power on/off devices connected to
the Track16 while recording or playing back audio.
Doing so may cause a brief glitch in the audio.
Track16 inputs and outputs are not available in
host audio software
Make sure that the inputs and outputs are enabled.
See “Working with Track16 inputs and outputs” on
page 46.
No optical inputs or outputs are available in host
audio application
Check to make sure you have the desired optical
inputs and/or outputs enabled in the MOTU Audio
Console.
Monitoring - How to monitor inputs?
Please refer to the documentation for the audio
application that you are using. If your application
does not support input monitoring, you will need