User guide

APPENDIX C: TROUBLESHOOTING AND CUSTOMER SUPPORT
90
If you decide to call, please have your MOTU interface
manual at hand, and be prepared to provide the following
information to help us solve your problem as quickly as
possible:
■ The serial number of your MOTU interface. This is
printed on the bottom of the unit. You must be able to
supply this number to receive technical support.
■ The version of ClockWorks you are working with.
■ A brief explanation of the problem, including the exact
sequence of actions which cause it, and the contents of any
error messages which appear on the screen. It is often very
helpful to have brief written notes to which to refer.
■ The version of the system software you are using to run
the computer.
We’re not able to solve every problem immediately, but a
quick call to us may yield a suggestion for a problem which
you might otherwise spend hours trying to track down.
Our technical support telephone line is dedicated to
helping registered users solve their problems quickly. In
the past, many people have also taken the time to write to
us with their comments, criticism and suggestions for
improved versions of our products. We thank them; many
of those ideas have been addressed in our development
efforts. If you have features or ideas you would like to see
implemented, we’d like to hear from you. Please send email
to [e-mail].
Although we do not announce release dates and features of
new products or versions of our software in advance, we
will notify all registered users immediately by mail as soon
as new releases become available. If you move from the
address indicated on your registration card, please send us
a note with your change of address so that we can keep you
informed of future upgrades and releases.
!USB Interfaces Manual Book Page 90 Tuesday, August 16, 2011 11:21 AM