User's Manual

If within 3 days after the purchase, the product has a manufacturing

defect MOX will replace the product for a totally new unit of the

same model. If for reasons of stock is not possible to do the

replacement for the same model, this one would be carried out for a

model of equal or higher performance than the original product.

This management will not cause any type of expense for the

customer.

Repairs out of guarantee

After the warranty period of 12 months, or when the product’s

failure is not covered by this warranty, or when the customer has no

invoice or ticket of purchase, MOX SA offers to its clients the

possibility of repairing the product out of warranty.

The repairs out of warranty imply that all management expenses are

charged to the customer, including the shipping costs. MOX SA

offers the customers requesting it, the possibility to request a repair

estimate. Once accepted, the client will receive the information

related to the shipment of the product and to the payment of the

reparation. The request of an estimate doesn’t entail any acceptance

of the quotation, neither cost to the customer.