User`s manual

Troubleshooting
Intellio C320Turbo User's Manual 6-5
Windows NT
This section is specific for troubleshooting under Windows NT. For general
problems and solutions, please see the previous section, “General Troubleshooting”.
1. After system starts, error message “MOXA C320Turbo Multiport Board #1
addr(XXX): CPU/Basic Module not found!” appears in Event Log.
Shutdown the system first and refer to the problem 3 for solutions in the previous
section, “General Troubleshooting”.
2. After system starts, error message “MOXA C320Turbo Multiport Board #1
addr(XXX): number of UART Modules mismatch!” appears in Event Log.
Make sure that all the modules are fastened properly. Or open [Control Panel],
select the [Network] icon, [Adapters] tab, and select “MOXA Intellio C320Turbo
Series Adapter” item in the “Installed Adapter Cards:” and click on the
[Properties...] button to start the “MOXA Configuration Panel” dialog box, and
make sure to connect the CPU Module with proper number of UART Module(s)
as configured.
3. After system starts, error message “MOXA C320Turbo Multiport Board #1
addr(XXX): number of ports mismatch!” appears in Event Log.
Make sure that all the module(s) is(are) fastened properly and the ports installed
are the same as configured. Or open [Control Panel], select [Network] icon, then
[Adapters] tab, select “MOXA Intellio C320Turbo Series Adapter” item in the
“Installed Adapter Cards:” and click on the [Properties...] button to start the
“MOXA Configuration Panel” dialog box, and make sure to connect the CPU
Module with proper number of UART Module(s) as configured.
4. After system starts, error message “MOXA C320Turbo Multiport Board #1
addr(XXX): IRQ test failure!” appears in Event Log.
This indicates MOXA board is found but the IRQ is conflicting with other
adapter. Please make sure there is no conflict with other adapter's IRQ. Check the
PCI BIOS IRQ setting first. Make sure IRQ is available.