User guide

CHARTERCOMMUNICATIONS
PO BOX 790220
ST LOUIS MO 63179-0220
October22, 2008
J JONES
Account 875000000 0000000
Phone Number [phone]
ForService at 123 Main St
Anytown ST 12345-6789
Total Due by 11/15/08 $167.99
Amountyou areenclosing:$
Security Code: 1234
Statement of Service
October 22, 2008
J JONES
Account 875000000 0000000
Phone Number [phone]
For Serviceat 123 Main St
Anytown,ST 12345-6789
ContactUs BillingorService Support visit us
at www.charter.com/support or call
1-888-GET-CHARTER (1-888-438-2427)
Summary details on followingpages
Service from 11/01/08 through 11/30/08
Previous Balance 0.00
Payments Received 0.00
Balance Forward 0.00
Charter Cable Services 68.97
Charter High-Speed Internet Services 52.97
CharterTelephone Services 40.48
Adjustments,Taxes and Fees 5.57
Total Due by 11/15/08 $167.99
Account Information
Welcome to Charter Communications. This bill reflects
install &service charges from the date ofi nstall
through your current billing period. If you made a
paymentat time ofi nstall, this bill may not reflect that
payment but the next bill will.
Charter Brings your Hometo Life!
Charter Pay-Per-View brings great movies rightto
your TV with no trips to the store. Catch hit movies like
IAm Legend or Enchanted, both available beginning
4/17.Order a great movie tonight from Charter Pay-
Per-View.
Get the protection and securityof Charter’s Wire
Maintenance Plan. We’ll keep a little wire from
becomingabig expense.
941 CHARTER COMMONS DR TOWN & COUNTRYMO 63017
8750 0000 RT RP 28 0000000 00002008 NNNNYY
J JONES
123 MAIN ST
ANYTOWN ST 12345-6789
Change of billing address
Checkhere andmakechanges on theback.
Payment Options
Charter ePay Life just goteasier! Logintopay andview
your bill online at charter.com/MyAccount.
Pay by mail Detach this coupon andsenditwithyour
checkmadepayable to Charterinthe enclosed
envelope.
This product was created by the
CSG Systems, Inc. Creative Design ServicesGro up.
This sample is for p resentation purposes and does not representafinal
production product.
ForadditionalinformationcontactTeresa Zwienerat402-964-1709.
M08116 102908
Understanding your statement
You should receive your rst bill within the next two weeks. It will include pro-rated cost for your
rst month of service, plus charges for the current month and any installation charges
(if applicable).
Important account info
Your Account Number
How to Reach Us
Important Messages,
Reminders and Oers
Live it with Charter
®
Shows current points balance.
Summary of Charges, Payments
and Credits
Your Payment Coupon
Simply tear it off and mail.
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Payment Options
• Charter Auto Pay is the simplest way to pay your bill. Go to page 2 to learn more.
• You can pay your bill through the mail or in person at your local Charter ofce.
Go to charter.net/locations to nd the ofce closest to you.
• If you have questions on your bill, please call Customer Care at 1-888-GET-CHARTER
(1-888-438-2427).
October 22, 2008 Page3of 4
J JONES
Account 8750 00 000 0000000
ContactUs Billing or Service Support visit us
at www.charter.com/supportor call
1-888-GET-CHARTER (1-888-438-2427)
Thank Y o u for choosing Charter Communications
Charge Details
Previous Balance 0.00
Balance Forward $0.00
Payments received after 10/22/08 willappearonyournext bill.
Charter Cable
Oct 22 HD Ultra View Oct 21-Oct 31 3.00
Partial MonthServices $3.00
Nov 1–Nov 30 Digital Home Package 62.10
Includes: Basic Cable Service, Expanded
Basic Cable Service, HD Receiver,
Interactive Services; On Screen Guide,
Music & Pay-per-view, Remote Control,
VideoOn Demand Service
Nov 1-Nov 30 Digital Home Promotion for 12 months -9.11
Nov 1-Nov 30 HD Ultra View 5.00
Monthly Charges $57.99
Oct 21 06:00pm The Cable Guy 3.99
Oct 21 10:00pm Shrek3 3.99
Pay-Per-View &On Demand $7.98
Charter Cable Services Total $68.97
Charter High-Speed Internet
Oct 22 Charter Internet Package Oct 21-Oct 31 9.99
Includes: High Speed Internet
Partial MonthServices $9.99
Nov 1–Nov 30 Charter Internet Package 44.99
Includes: High Speed Internet
Nov 1-Nov 30 High-Speed Internet Promotion for 12 mo -15.00
Nov 1-Nov 30 High-Speed Internet Plus Upgrade 5.00
Nov 1-Nov 30 Internet Modem Lease 3.00
Nov 1-Nov 30 Wire Maintenance Plan 4.99
Monthly Charges $42.98
Charter Internet Services Total $52.97
CharterTelephone
Phone Number(123) 456-7890
Your selectedLong Distance Provideris CHARTER LONG DISTANCE.
Your selectedLocal Toll Provider is CHARTER LONG DISTANCE.
Oct 22 Unlimited Long DistancePkg Oct 21-Oct 31 9.99
Includes: TelephoneLine, Ten Features
Package, Unlimited Long Distance Calling,
State-wideLong Distance Calling,Telephone
Modem Lease,Voice Mail
Partial Month Services $9.99
Nov 1–Nov 30 UnlimitedLong Distance Package 34.99
Includes: TelephoneLine, Ten Features
Package, Unlimited Long Distance Calling,
State-wide Long Distance Calling,Telephone
ModemLease,Voice Mail
Nov 1-Nov 30 UnlimitedLD Promotion for12 months-5.00
Nov 1-Nov 30 Declined Int’l Blocking 0.00
Monthly Charges $29.99
Call Detail
Calling Plan Amount
Call Return Per Use2Call 0.50
Call Detail Total $0.50
Additional call details availableat www.charter.com/calldetails
CharterTelephone ServicesTotal $40.48
Adjustments, Ta xesand Fees
Oct 21 Basic Cable Adjustment -10.07
Cable Franchise Fee 4.00
FCC Admin Fee 0.06
Telephone End User Common Primary Line Charge 6.50
51.0xaTesicxElaredeF
Federal Universal Service Fund 1.50
04.2xaTesicxEetatS
98.0xaTselaS
State Infrastructure Maint Fee 0.14
Adjustments, Ta xes&Fees Total $5.57
TotalDue by 11/15/08 $167.99
8750 0000 RT RP 28 0000040 00002008 NNNNYY
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Charge Details
Itemized charges broken out
by service.
Partial Month Charges
Charges from your service start
date through the rst date of
your billing cycle.
Promotional Savings
Outlines the time frame and total
of your monthly promotional
savings for each Charter service.
Adjustments, Taxes and Fees
Any additional credits or fees
applied to your account, along
with required taxes and fees.
End User Common Line Charge
A fee charged for access to
the local network in order to
support the cost of providing and
maintaining long distance lines.
Federal Universal Service Fund
Supports programs designed to
keep telephone service affordable
for all Americans.
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1-888-GET-CHARTER
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charter.com/welcome