User guide
It’s FREE and it makes managing your account easy.
• Automatic payments mean you never miss a deadline
• No more checks, stamps or lines at the post ofce
• Use your checking, savings, debit or credit card
• View your current and past bills online — no more ling!
Plus, paperless billing saves on
trees, gas and postage costs.
It’s so simple!
1 Go to charter.com/myaccount and log in or register for an account
2 Select Pay/Bill Options
3 Choose Auto Pay and register using the security code and Charter account number
located on your statement
Note: Your rst bill will be on paper and should arrive within the next two weeks. It will include
pro-rated costs for your rst month of service, plus charges for the current month and any
installation charges, if applicable.
For a complete guide to reading your statement, please see page 34.
There’s even more great info online
Be sure to visit charter.com/welcome for an interactive look at all your
services, with hints and tricks, detailed instructions and more.
Save time with Auto Pay
Getting Started
TV in Digital Overview 5
On Demand 8
HD 11
DVR Overview 13
Interactive Program Guide 15
Search Categories and Listings 16
Customize Your Digital TV Services
Favorites 17
Pay-Per-View 18
Charter On Demand - Channel 1 18
Moxi Ticker 19
Additional Features
DVR 20
Parental Controls 26
Video and Audio Settings 29
Frequently Asked Questions 32
About Your Account
Understanding Your Statement 34
Services not available in all areas. Please review the Service Details, Policies and Customer
Agreements brochure for important information
Get ready to experience
life in digital
2
1-888-GET-CHARTER