Warranty

• If within the applicable Limited Warranty duration, a door system or component, determined by Nan Ya
Plastics Corporation USA, to be decient in materials or workmanship, then in Nan Ya Plastics Corpora-
tion USA’s sold discretion, Nan Ya Plastics Corporation USA will replace or repair the entry door system
or defective components or will refund a percentage of the original amount paid for the entry door system.
Nan Ya Plastics Corporation USA repair or replacement options do not include any labor charges in con-
nection with repair, removal or installation of either the original or a replacement product. Any labor costs
will be the responsibility of the customer. Nan Ya Plastics Corporation USA may substitute replacement or
repair products or components of comparable quality or price for discontinued or modied products.
• If Nan Ya Plastics Corporation USA elects to refund the purchase price, the terms of this Limited Warranty
will be prorated from the date of purchase in the following manner: 0-5 years, 100% of the original price;
6-10 years, prorated at 75% of the original purchase price; 11-20 years, prorated at 50% of original pur-
chase price; and 21 years and over, prorated at 25% of original purchase price.
• In no event will Nan Ya Plastics Corporation USA be responsible for any repair or replacement costs in
excess of the original purchase price of the door.
To initiate a Warranty claim, contact MP Doors customer service department at:
1-888-366-7717 or [e-mail]
The remedies set forth herein are the original purchaser’s exclusive remedies for breach of warranty. Owners
can sue under state law without rst using the remedies set forth but before suing under the Magnuson-Moss
Act the owner must rst try to resolve the dispute through the procedures set forth above.
• Normal weathering caused by exposure to the elements
• General wear and tear, including wear and tear of weather-stripping and hardware
• Air and water inltration during severe weather conditions
• All taxes and freight charges
• Use of dark paint with a light reective value (LRV) of 0 to 56, where white=100 and black=0 may void
warranty. Follow manufacturer instructions regarding painting and staining the door and use appropriate
product with a LRV of 57 or greater. Consult a professional paint manufacturer for recommendations on
the use of heat and light reective paint options.
How to Request Warranty Service
Limited Warranty Exclusive Remedies:
• Please be aware - the pet doors are not waterproof against inclement weather or any excessive water
exposure.
• This pet door, or any of its accessories, parts, or attachments may not prevent adults, children, animals,
insects or objects from passing through or using the opening created by the pet door.
• Nan Ya Plastics will not be liable for any unintended or accidental usage misuse, abuse, criminal conduct,
water intrusion, acts of God, damages or injuries occurring or accruing from the use of this product.
Pet Door Warranty Details:
Rev. 1-07-19