Instruction Manual
Page 33 Troubleshooting & Support
English
 Troubleshooting & Support
If you have a problem with this device, please check the troubleshooting below. If these resources do not
resolve the problem, please contact Technical Support.
The player does not turn on.
Ensure that the player is fully charged. Try charging the player overnight ( hours).
Reset the player (use a paper clip to gently touch the Reset button on the rear of the player) and try
again.
The buttons do not work.
Reset the player (use a paper clip to gently touch the Reset button on the rear of the player) and try
again.
I cannot transfer les to the player.
Ensure that your computer is running a supported operating system.
If using a USB extension cable, ensure that it is securely attached to the player and the PC, or try using
another USB cable.
Ensure that the player’s memory capacity is not full.