Warranty

Warranty Policy

All product from Mr. Heater includes a 1-year limited warranty, except for the Mr. Heater Unit

Heaters which carry a 3-year limited warranty and any factory reconditioned heater which will

carry a 90 day limited warranty. Limited warranties include coverage for product and/or parts

replacement but does not include servicing product. Warranties do not cover defects determined

to be caused by normal wear or due to customer negligence. Please refer to the manuals on

individual products for maintenance instructions and details. Manuals are included with most

products or may be available online to view or download. A valid serial number may be required

to access the correct manual.

You can register your warranty information on the Mrheater.com website. The link is under the

Service menu. You should keep a copy of your receipt for proof of purchase. When calling in

concerning product under warranty, it will be required for you to email or fax in a copy of proof

of purchase and to confirm that you have a valid serial number off of any applicable

device. Please note, it is at Mr. Heater’s sole discretion to replace product or provide service

parts.

Any returns completed under warranty will be issued a prepaid FedEx shipping label from Mr.

Heater. Labels will be emailed, faxed, or mailed and expire after 30 days of them being

generated. Each return label is assigned to a specific return. To make sure that you receive the

correct refund, please do not include items from multiple orders or shipments in the same box.

Mr. Heater may determine that a refund can be issued without returning the item if it is a

warranty issue. If you are not required to ship your item back for a refund, you will be notified

by the Technical Service Representative. If a warranty exchange is being processed and your

product is requested to be shipped back, PLEASE MAKE SURE ALL FUELS AND/OR

LIQUIDS ARE REMOVED FULLY BEFORE SHIPPING. If the item is not emptied and/or

it smells of fuel, the shipping company has the right to deny transportation.

If your heater is out of warranty and is not working to your satisfaction, you may contact us

either via the Contact Us

form online, the chat function online, or a phone call to 1(800) 251-

0001 and follow the prompts for Technical Service. Or you may also contact an authorized Mr.

Heater Service Center for repairs. Utilize the Find a Service Center tool to find an authorized

Service Center near you. Mr. Heater does not bring product back to our facilities for repair. If

your unit requires repairs that you are unable or uncomfortable performing yourself over the

phone with a Technical Service representative, you will need the assistance of an authorized

Service Center.

PAGE 1
Warranty Policy All product from Mr. Heater includes a 1-year limited warranty, except for the Mr. Heater Unit Heaters which carry a 3-year limited warranty and any factory reconditioned heater which will carry a 90 day limited warranty. Limited warranties include coverage for product and/or parts replacement but does not include servicing product. Warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
PAGE 2
IMPORTANT NOTICE REGARDING THIRD PARTY ATTACHMENTS TO MR. HEATER BUDDY HEATERS Enerco Group Inc., (“Enerco”) is the industry leader in the design and manufacture of consumer, heavy duty commercial, and construction heating products. In 2000 Enerco introduced the Portable Buddy® (Model MH9B) in to commerce. The Portable Buddy®, which is sold under the Mr. Heater brand, incorporates an Oxygen Depletion Sensor (“ODS”), which shuts off the heater if the oxygen in the room gets below a certain point.