Warranty

WARRANTY POLICY
All product from Mr. Heater includes a 1-year limited warranty, except for the Mr. Heater Unit Heaters which carry a 3-year limited warranty and
any factory reconditioned heater which will carry a 90 day limited warranty. Limited warranties include coverage for product and/or parts


or may be available online to view or download. A valid serial number may be required to access the correct manual.
 Mrheater.com website. The link is under the Service menu. You should keep a copy of your
receipt for proof of purchase. When calling in concerning product under warranty, it will be required for you to email or fax in a copy of proof of

replace product or provide service parts.
Any returns completed under warranty will be issued a prepaid FedEx shipping label from Mr. Heater. Labels will be emailed, faxed, or mailed and

refund, please do not include items from multiple orders or shipments in the same box.
Mr. Heater may determine that a refund can be issued without returning the item if it is a warranty issue. If you are not required to ship your item

 PLEASE MAKE SURE ALL FUELS AND/OR LIQUIDS ARE REMOVED FULLY BEFORE SHIPPING. If the
item is not emptied and/or it smells of fuel, the shipping company has the right to deny transportation.
If your heater is out of warranty and is not working to your satisfaction, you may contact us either via the Contact Us form online, the chat
function online, or a phone call to 1(800) 251-0001 and follow the prompts for Technical Service. Or you may also contact an authorized Mr.
Heater Service Center for repairs. Utilize the Find a Service Center 
product back to our facilities for repair. If your unit requires repairs that you are unable or uncomfortable performing yourself over the phone with
