Warranty Guide

LIMITED WARRANTY POLICY

Mr. Heater, Inc. warrants its heaters, accessories, and service parts to be free from defects in material and

workmanship for a period of 1 year from date of purchase. Mr. Heater, Inc. will repair or replace this

product free of charge if it has been proven to be defective within the 1-year period, and is returned at

customer expense with proof of purchase to Mr. Heater, Inc. within the warranty period. Exceptions: the

Mr. Heater Big Maxx Unit Heaters carry a 3 year limited warranty and factory reconditioned units carry a

90 day limited warranty.

Limited warranties include coverage for product and/or parts replacement but does not include servicing

product. DISCLAIMER: This warranty does not cover any product that: a) has been subject to misuse or

neglect; b) has been used in a manner inconsistent with the warnings and instructions contained in the

owner’s manual, including but not limited to using a heater for the cooking or warming of foods; or c) has

been used with hand-made or third party accessories or attachments. This warranty gives you specific legal

rights, and you may also have other rights which vary from state to state.

Please refer to the manuals of individual products for maintenance instructions and details. Manuals are

included with most products or may be available online to view or download. A valid serial number may be

required to access the correct manual.

You can register your warranty information on the mrheater.com

website. The link is under the Service

menu. You should keep a copy of your receipt for proof of purchase. When calling in concerning product

under warranty, it will be required for you to email or fax in a copy of proof of purchase and to confirm

that you have a valid serial number off of any applicable device. Please note, it is at Mr. Heater’s sole

discretion to replace product or provide service parts.

If a warranty exchange is being processed and your product is requested to be shipped back, PLEASE

MAKE SURE ALL FUELS AND/OR LIQUIDS ARE REMOVED FULLY BEFORE SHIPPING. If the item is not

emptied and/or it smells of fuel, the shipping company has the right to deny transportation.

If your heater is out of warranty and is not working to your satisfaction, you may contact us either via

the Contact Us

form online, the chat function online, or a phone call to 1(800) 251- 0001 and follow the

prompts for Technical Service. Or you may also contact an authorized Mr. Heater Service Center for

repairs. Utilize the Find a Service Center tool to find an authorized Service Center near you. Mr. Heater

does not bring product back to our facilities for repair. If your unit requires repairs that you are unable

or uncomfortable performing yourself over the phone with a Technical Service representative, you will

need the assistance of an authorized Service Center.

Updated 2/5/2019

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LIMITEDWARRANTY POLICY Mr. Heater, Inc. warrants its heaters, accessories, and service parts to be free from defects in material and workmanship for a period of 1 year from date of purchase. Mr. Heater, Inc. will repair or replace this product free of charge if it has been proven to be defective within the 1-year period, and is returned at customer expense with proof of purchase to Mr. Heater, Inc. within the warranty period. Exceptions: the Mr.
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IMPORTANT NOTICE REGARDING THIRD PARTY ATTACHMENTS TO MR. HEATER BUDDY HEATERS Enerco Group Inc., (“Enerco”) is the industry leader in the design and manufacture of consumer, heavy duty commercial, and construction heating products. In 2000 Enerco introduced the Portable Buddy® (Model MH9B) in to commerce. The Portable Buddy®, which is sold under the Mr. Heater brand, incorporates an Oxygen Depletion Sensor (“ODS”), which shuts off the heater if the oxygen in the room gets below a certain point.