User guide

24 ZCO 8.0 Zimbra Collaboration Server
Zimbra Connector for Microsoft Outlook - Administrator’s Guide
In some cases, it might be necessary to uninstall the .msi file, delete the profile
and .zdb, and start over.
Reviewing Sync Issues folders
When ZCO is installed, a Sync Issues folder with subfolders is created in the
user’s Outlook Folder List. If errors are found when Outlook syncs with the
server, a sync failure notification is sent to both the user’s Inbox and the Sync
Issues folder. To turn off local failure notifications to the user’s Inbox, deselect
Errors to Inbox under the View menu.
To view the Sync Issues folder, click the
Folder List icon in the Outlook
Navigation Pane. The Sync Issues folder is displayed in the Folder List. Users
can tell when new messages are in these folders when the folder is bold and
the number of unread messages is displayed.
If users are having problems using Outlook and continuously receiving errors,
the messages in these folders should be submitted with a support case to
Zimbra Support. These messages are created to help Zimbra technical
support and engineering debug and fix errors.
Resyncing GAL for Contact Group Support
For contact group support, perform a full GAL reset on your ZCO client to
ensure contact groups and their members are synced correctly with ZCS.
 For Outlook 2007, go to Sync Global Address List>Reset Global Address
List
.
 For Outlook 2010, go to the Zimbra ribbon>Sync Global Address List>Reset
Global Address List
.
Enable Logging for Troubleshooting
If users encounter problems when accessing their Zimbra accounts using
ZCO, you can enable logging to monitor the errors and events that occur. After
you have enabled logging and have recreated the issue, you can send this log
to Zimbra Support for analysis.
To enable logging:
1. Select the Logging button on the Zimbra Support Toolbar and select
Enabled, or
Go to \Program files\Common Files\System\MSMAPI\<LCID> where LCID
refers to the local ID of the user. For USA English, this ID is 1033, and run
ZCOLogCtl.exe and select
Enable Logging.
After logging is enabled, reproduce the problem and click Open Log Folder to
locate the log file.