W1 9687 app ai 9/11/03 2:26 PM Page PDF 385 In this chapter • Understanding Microsoft Office System 2003 installation requirements. • Learning how to install Office 2003 and Outlook 2003. A • Learning how to add and remove components and features in an Outlook 2003 installation. Microsoft Office Outlook 2003 Installation New computers purchased with Microsoft Office System 2003 will already have Microsoft Office Outlook 2003 installed as part of the Office installation.
W1 9687 app ai 9/11/03 PDF 386 2:26 PM Page PDF 386 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 Outlook/Office 2003 System Requirements Installation of Outlook 2003 and Office 2003 requires the following minimum system configuration: ■ PC with Pentium 233MHz or higher. PIII recommended. ■ Microsoft Windows 2000 with Service Pack 3 or later, or Windows XP or later.
W1 9687 app ai 9/11/03 2:26 PM Page PDF 387 APPENDIX A MICROSOFT OFFICE OUTLOOK 2003 INSTALLATION PDF 387 Installation of Office 2003 and Outlook 2003 requires certain administrative rights so the installer can write to the Windows registry. If your current Windows login doesn’t have administrative rights, you will see the Install Program As Other User dialog, shown in Figure A.1.
W1 9687 app ai 9/11/03 PDF 388 2:26 PM Page PDF 388 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 FIGURE A.2 Enter Product Key screen. In the User Information screen, shown in Figure A.3, enter your name, initials, and organization. Make sure to enter this information exactly as you want it shown in Outlook. Changing this information later is very difficult.
W1 9687 app ai 9/11/03 2:26 PM Page PDF 389 APPENDIX A FIGURE A.3 The User Information screen for entering name, initials, and organization. FIGURE A.4 You must check the I accept the terms in the License Agreement checkbox on the End-User License Agreement screen to continue the installation.
W1 9687 app ai 9/11/03 PDF 390 2:26 PM Page PDF 390 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 In the Type of Installation screen, shown in Figure A.5, indicate which type of installation to use. In these days of massive hard drives, I strongly recommend selecting the Complete installation. Minimal installation provides reduced functionality, and many features aren’t installed in a Minimal installation.
W1 9687 app ai 9/11/03 2:26 PM Page PDF 391 APPENDIX A MICROSOFT OFFICE OUTLOOK 2003 INSTALLATION PDF 391 FIGURE A.6 The Summary screen lists all the applications that will be installed from the Office 2003 System. The Now Installing Office screen, shown in Figure A.7, appears during installation, with a progress bar indicating installation progress. FIGURE A.7 The Now Installing Office screen shows the progress of your installation process.
W1 9687 app ai 9/11/03 PDF 392 2:26 PM Page PDF 392 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 FIGURE A.8 Your installation is now complete. If you decide to add or remove features in your Outlook installation, you can do so at any time. The remainder of this appendix teaches you how to add and remove features in Outlook 2003.
W1 9687 app ai 9/11/03 2:26 PM Page PDF 393 APPENDIX A MICROSOFT OFFICE OUTLOOK 2003 INSTALLATION PDF 393 Mode Options dialog, shown in Figure A.10, you can add or remove features, reinstall or repair Office 2003, and uninstall Office 2003. Highlight Add or Remove Features and click Next to open the Custom Setup dialog. FIGURE A.9 Use the Add or Remove Programs dialog if you change your mind about the features you installed from Office 2003. FIGURE A.
W1 9687 app ai 9/11/03 PDF 394 2:26 PM Page PDF 394 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 To remove Office 2003, click Remove in the Add or Remove Programs dialog; then confirm your choice of removing Office 2003 by clicking Yes. In the Custom Setup dialog, shown in Figure A.11, check the Choose advanced customization of applications checkbox to add or remove features from Office and then click Next. In the Advanced Customization dialog, shown in Figure A.
W1 9687 app ai 9/11/03 2:26 PM Page PDF 395 APPENDIX A MICROSOFT OFFICE OUTLOOK 2003 INSTALLATION PDF 395 FIGURE A.12 The Advanced Customization dialog enables you to make changes to specific features of Outlook or Office 2003. Select each feature you want to customize and click in that feature’s icon to open the feature drop-down. Then do one of the following: ■ Select Run from My Computer to completely install a feature on your hard drive.
W1 9687 app ai 9/11/03 PDF 396 2:26 PM Page PDF 396 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 Absolute Minimum In this appendix, you learned about installing and removing features from Microsoft Office Outlook 2003. For additional information about installing and repairing Outlook 2003 and Office 2003: See Appendix B, “Outlook Support and Resources.” See Appendix C, “Outlook Problems and Solutions.
W2 9687 app bi 9/11/03 2:27 PM Page PDF 397 In this chapter • Learning how to use the Outlook Help menu commands. • Using the Outlook Help task pane for help and support. B • Learning about additional Outlook support resources. Outlook Support and Resources The Help menu is the first place to go when you need help with Outlook.
W2 9687 app bi 9/11/03 PDF 398 2:27 PM Page PDF 398 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 The Help Menu In this section, you will learn about the commands in the Help menu. Many of the commands in the Help menu are available in the Help task pane, which also contains additional options for Outlook Help. Table B.1 shows the Outlook Help menu commands. Table B.
W2 9687 app bi 9/11/03 2:27 PM Page PDF 399 APPENDIX B Table B.1 OUTLOOK SUPPORT AND RESOURCES PDF 399 (continued) Menu Command Description Activate Product Activates Office after Office is run the first time or changes are made that require reactivation. You can activate Office either over the Internet or by telephone. You learned about activating Microsoft Office in Chapter 2, “Outlook from the Beginning,.
W2 9687 app bi 9/11/03 PDF 400 2:27 PM Page PDF 400 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 When there are more options on the task pane than can be shown in one window, a See also link is provided. If you hover the mouse pointer over the down arrow below the See also link, the task pane scrolls down to show the additional links. When the task pane is scrolled down, an up arrow appears at the top of the task pane.
W2 9687 app bi 9/11/03 2:27 PM Page PDF 401 APPENDIX B OUTLOOK SUPPORT AND RESOURCES PDF 401 In the Search Results task pane, you can do the following: ■ To view any of the search results returned from your search, click the result you want to see. ■ To change the search location, select the location you want to use, such as Microsoft Office Online or Offline Help; use the location drop-down located below Search; and select the location.
W2 9687 app bi 9/11/03 PDF 402 2:27 PM Page PDF 402 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 Microsoft Office Online The Microsoft Office Online section of the Help task pane provides the following links to connect to various parts of the Office Web site: ■ Connect to Microsoft Office Online opens Internet Explorer and connects to the Microsoft Office Online Web site home page. ■ Get the Latest News About Using Outlook connects to a Web page with Outlook news and tips.
W2 9687 app bi 9/11/03 2:27 PM Page PDF 403 APPENDIX B OUTLOOK SUPPORT AND RESOURCES PDF 403 ■ Accessibility Help opens a Help topic listing accessibility features in Microsoft Office. ■ Online Content Settings opens the Service Options dialog, shown in Figure B.4, where you can select whether to show content and links from online content or use only local content loaded in your computer.
W2 9687 app bi 9/11/03 PDF 404 2:27 PM Page PDF 404 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 About Microsoft Office Outlook Select Help, About Microsoft Office Outlook to open the dialog shown in Figure B.5, which displays the current version and build of your Outlook installation and your Office license information. FIGURE B.5 About Microsoft Office Outlook displays version and license information you need if you seek Outlook support.
W2 9687 app bi 9/11/03 2:27 PM Page PDF 405 APPENDIX B OUTLOOK SUPPORT AND RESOURCES PDF 405 Slipstick has information for users, administrators, and developers of Outlook and Exchange. Tips on using various Outlook features and links to related Microsoft articles are available, as are samples of code and custom forms and lists of Outlook books. Figure B.6 shows part of the Slipstick home page. FIGURE B.6 Slipstick has information for Outlook and Exchange users, administrators, and developers.
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W3 9687 app ci 9/11/03 2:28 PM Page PDF 407 In this chapter • Learning how to solve the most common Outlook problems. • Using Outlook startup switches to fix problems. • Enabling e-mail logging to help diagnose sending and receiving errors. Outlook Problems and Solutions Outlook 2003 is a great program, but as with any software application, sometimes you will have problems with it. In this appendix, you will learn about many of the more common problems that can occur and ways to fix those problems.
W3 9687 app ci 9/11/03 PDF 408 2:28 PM Page PDF 408 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 Common Outlook Problems The following sections list some of the more common Outlook problems and solutions in the form of a series of questions and answers. The questions and answers are grouped by topics, such as e-mail or menu problems.
W3 9687 app ci 9/11/03 2:28 PM Page PDF 409 APPENDIX C OUTLOOK PROBLEMS AND SOLUTIONS PDF 409 FIGURE C.1 On the Outgoing Server tab, you can set options to receive e-mail before you send e-mail. Q: I know all my e-mail server settings are correct for my account, password, e-mail address, and incoming and outgoing server names, but I still can’t connect to my ISP’s e-mail servers.
W3 9687 app ci 9/11/03 PDF 410 2:28 PM Page PDF 410 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 5. If your ISP requires different settings for the incoming and outgoing servers, set the Log on using Secure Password Authentication (SPA) checkbox to the settings required for your incoming server. 6. Select the More Settings button and select the Outgoing Server tab. 7. Check the My outgoing server (SMTP) requires authentication checkbox and then select the Log on using option.
W3 9687 app ci 9/11/03 2:28 PM Page PDF 411 APPENDIX C OUTLOOK PROBLEMS AND SOLUTIONS PDF 411 Q: When I start typing a name in an e-mail address field, Outlook doesn’t offer any suggestions for completing the entry. How do I fix this problem? A: Select Tools, Options, go to the Preferences tab, and select E-mail Options, Advanced E-mail Options. Check the Suggest Names While Completing To, Cc, and Bcc Fields checkbox. Then click OK three times to save your changes.
W3 9687 app ci 9/11/03 PDF 412 2:28 PM Page PDF 412 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 Address Book Problems Q: When I display the Address Book dialog or try to address an e-mail, my contacts don’t show up. Where are they? A: This problem is usually due to one of two causes. The easiest to fix is if a Contacts folder isn’t set to display as an Outlook address book.
W3 9687 app ci 9/11/03 2:28 PM Page PDF 413 APPENDIX C OUTLOOK PROBLEMS AND SOLUTIONS PDF 413 and enter Fax: before each fax number. Save and close the contact, and the fax numbers will no longer appear in the Address Book dialog. There is a downside to this workaround: If you use fax software, the fax numbers can no longer be automatically dialed.
W3 9687 app ci 9/11/03 PDF 414 2:28 PM Page PDF 414 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 Make sure your Windows time zone is correct for your current time zone and that the Automatically adjust clock for daylight saving changes checkbox is set correctly. Go to the Date & Time tab and make sure the current time is correct. Then click OK to save your settings. In Outlook, select Tools, Options, go to the Preferences tab, and select Calendar Options.
W3 9687 app ci 9/11/03 2:28 PM Page PDF 415 APPENDIX C OUTLOOK PROBLEMS AND SOLUTIONS PDF 415 Q: One of my default folders somehow got renamed; I can’t seem to rename it to the default name. How can I get my original folder name back? A: Start Outlook using the / resetfoldernames command-line switch. To do so, select Start, Run. In the Run dialog, type Outlook.exe/resetfoldernames and then press Enter. Q: Outlook doesn’t seem to recognize that one of my default folders is a default folder.
W3 9687 app ci 9/11/03 PDF 416 2:28 PM Page PDF 416 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 When Scanpst starts, it prompts you for the location of the file to scan. Enter the path you wrote down for your PST file or use the Browse button to locate your PST file. The Options button enables you to select whether to use a new log file, append to a previous log file, or use no log file. Select Start to begin scanning your PST file for errors.
W3 9687 app ci 9/11/03 2:28 PM Page PDF 417 APPENDIX C OUTLOOK PROBLEMS AND SOLUTIONS PDF 417 The log is saved as a text file which contains the dialogs that occurred between Outlook and your e-mail servers. These dialogs may aid the support technician assisting you in diagnosing or understanding the problem. Make sure to turn off logging as soon as it’s not needed any longer because the size of these log files can grow very quickly.
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W4 9687 app di 9/11/03 2:31 PM Page PDF 419 In this chapter • Learning about using Outlook with Personal Digital Assistants. • Using Outlook add-ins to enhance Outlook’s functionality. D • Using other tools to enhance Outlook and provide different ways to get data into Outlook. Outlook Tools Many tools and applications are available to enhance your use of Outlook, such as Personal Digital Assistants (PDAs) and Outlook add-ins.
W4 9687 app di 9/11/03 PDF 420 2:31 PM Page PDF 420 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 Personal Digital Assistants PDAs have moved from being special devices used by only a few people to becoming mass-market devices in only a few years. PDAs are pocket-sized devices that provide mobile access to e-mail, contacts, calendars, and other data and can be used to synchronize data in the PDA with data in Outlook.
W4 9687 app di 9/11/03 2:31 PM Page PDF 421 APPENDIX D OUTLOOK TOOLS PDF 421 ■ Control of attachment security and restrictions ■ Automatic removal of attachments in incoming e-mails ■ New toolbars for searching using popular Internet search engines ■ The capability to send reminders to pagers and e-mail–enabled cell phones ■ The capability to check for duplicates among contacts Microsoft provides links to various add-ins for Outlook and other applications in the Microsoft Office System 2003 on the Mi
W4 9687 app di 9/11/03 PDF 422 2:31 PM Page PDF 422 ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003 ■ Handwriting recognition and input from devices such as Tablet PCs ■ Multiple monitors or large screen monitors to provide enhanced views of Outlook folders and data The examples in this appendix provide only a taste of what’s available to enhance Outlook. New hardware devices and software are constantly being released and added to the list of enhancements for Outlook.
