System information

Q: One of my default folders somehow got renamed; I can’t seem to rename
it to the default name. How can I get my original folder name back?
A: Start Outlook using the
/ resetfoldernames command-line switch. To do so, select
Start, Run. In the Run dialog, type
Outlook.exe/resetfoldernames and then press
Enter.
Q: Outlook doesn’t seem to recognize that one of my default folders is a
default folder. How can I fix this problem?
A: Start Outlook using the
/resetfolders command-line switch. To do so, select Start,
Run. In the Run dialog, type
Outlook.exe /resetfolders and then press Enter.
Q: When I start or close Outlook, I get an error message that my data file
is corrupt. How can I fix this problem?
A: Outlook includes utility programs that can fix a damaged PST file or a damaged
Exchange offline or local data file (OST file). The utility for PST files is named
Scanpst.exe, and the utility for OST files is named Scanost.exe.
If you aren’t using Exchange server, you are using a PST file. If you are using
Exchange, you may be using an OST file. To determine what type of file you’re
using, display the Folder List in the Navigation Pane. If you are using Exchange, the
entry at the top of the Folder List will be
Mailbox. If you are using a PST file, the entry
at the top of the Folder List will be
Personal Folders.
Right-click on Personal Folders or Mailbox at the top of the Folder List and click the
Properti
es entry on the context menu. In the General tab of the Properties dialog,
click Advanced.
If you are using a PST file, the filename and location are displayed in the Filename
field of the Personal Folders dialog. If you are using Exchange, select the Advanced
tab and then select Offline Folder Settings. The filename and location are dis-
played in the File field of the Offline Folder Settings dialog.
If the name and location is too long for you to see the full path for the PST or OST
file, click in the field and scroll left and right using the arrow and Home and End
keys. Write down the name and location of your PST or OST file and exit the dialogs
by clicking Cancel until they all close.
Exit Outlook and select Start, Run. In the Run dialog, type
“C:\Program Files\Common
Files\System\MSMAPI\1033\Scanpst.exe“
or “C:\Program Files\Common Files\System\
MSMAPI\1033\Scanost.exe“
depending on whether you are using a PST or OST file.
Make sure you enclose the path in quotation marks because it contains spaces. Press
Enter to run the application. If you are not using U.S. English as your default lan-
guage, you use some other number than 1033 because it is the code for U.S. English.
In that case, use Windows Explorer to find the
Scanpst.exe or Scanost.exe file and
double-click the desired file to run it.
APPENDIX C OUTLOOK PROBLEMS AND SOLUTIONS
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