Installation Sheet

26
TROUBLESHOOTING
Q: The pump or blower will not turn on. What should I check rst?
A: Check the electrical connections. Test the outlet for power by plugging in a small lamp or hair dryer.
Check to make sure the breaker is not tripped. Replace GFCI outlet or breaker if necessary. On systems
with multiple control boxes or equipment, ensure that all connections are intact.
Q: There is a leak at the pump when it’s turned on. How do we stop the leak?
A: Check the rubber “O” rings for proper seating. Tighten the large union nut rings on the pump. These
may have loosened during shipping or installation. Do not over tighten.
Q: The whirlpool jets do not seem to have much force. How can I adjust?
A: Open the air volume control on the top or side wall of the tub. If your tub is equipped with the Fill Flush
or Simple Touch cleaning system, this is the same port you use for the cleaning solution. Micro-jets are
regulated using the cluster control knob. Each group of micro-jets will have its own cluster control.
Q: One or two of my whirlpool jets are not working. What could be the problem?
A: Each jet can be opened and closed individually. Check each jet by turning the jet nozzle to ensure it’s
open. Older tubs may have a push/pull style jet nozzle.
Q: How can I check that my in-line heater is working?
A: The in-line heater has a separate power cord. Make sure the pump and heater are both plugged
into working receptacles. The indicator light on the top of the heater will glow, indicating it is functioning
properly. Keep in mind, the in-line heater will not heat your water; it will just maintain the water
temperature up to 103 degrees.
Q: There is a rust colored, greasy ring in my bath tub. What causes this?
A: The condition results from sediment in the water heater of the home. Drain and ush the heater
according to the manufacturer’s instructions, and then clean the interior of the tub with a mild, grease
cutting dish soap.
Q: The air jets on my tub are not blowing air bubbles. What could be the problem?
A: The keypad or other connections may have been unplugged during installation. Check that the keypad
is connected to the blower, and the blower is plugged into a working receptacle. Check that the grey
air hose from the air blower to the manifold is properly connected. If necessary, reconnect and tighten
clamps.
Q. My MTI air bath appears to just turn on even if we are not in the tub.
A. Each MTI Designer Collection air bath is equipped with a pair of sensors near the drain of the bath.
They appear as two small chrome buttons. Every time water is introduced into the bath, even if the air
system was not used, the air system will automatically activate approximately 7 minutes after the water has
drained out of the tub in order to purge the system of any small droplets of water. The system will turn off in
approximately 1 ½ minutes. The light on your keypad blinks during the countdown to the purge cycle.
Q. I
understand the purge cycle, however my tub is now purging in the middle of the night.
How can I stop this from happening?
A. Small, barely detectable power uctuations may have disrupted the purge cycle. Turn the breaker off
(or unplug the blower), wait for ten seconds, then plug back in. The blower should now follow the normal
purge cycle.
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