Warranty Guide

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We do not cover the following: careless handling; modification of any type for any reason; improper instal-
lation (See Installation Instructions); connections supplied by the installer; improper voltage supply/electrical
modifications; misuse; incorrect or improper maintenance; incorrect or inadequate water use; use of improper
cleaners; or extraordinary acts such as earthquakes, hurricanes, lightning, floods, hail, etc.
Extent of Warranty: This warranty extends only to the original consumer/purchaser of the MTI Baths product
when purchased and originally installed within the boundaries of the continental USA*. The warranty terminates
after transfer of ownership or if tub is installed or relocated outside the boundaries of the continental USA* by the
original consumer/purchaser prior to the expiration of the warranty period. Display floor models and overstock
sale units are excluded from this warranty. See commercial warranty for products used in commercial, rental or
multi-family applications.
Warranty Performance: In the event of any malfunction or defect covered under the terms of this warranty,
a Factory Authorized Service Agent of MTI Baths will repair the MTI product. To obtain service, contact the
MTI Service Department for an agent in your area and issuance of a service order number. No work/payment
will be made without an authorized service order number. There will be no charge for parts, labor or freight
costs for parts necessary to repair the tub under warranty. Written notice of any malfunction or defect must be
given within ten days of the time the malfunctions were discovered, and must be accompanied by the tub
serial number, model number and manufacturer’s date to verify purchase date. Notice must be given to:
MTI Baths, 670 N. Price Rd., Sugar Hill, GA 30518, Attn: Service Dept. MTI reserves the right to inspect the
malfunction or defect on site and determine appropriate course of action.
Acts Invalidating Warranty: Inspecting the unit prior to installation is the responsibility of the installer(s) or
person(s) acting on behalf of the user. He/she is responsible for ensuring that the unit is free of defect or
damage. Our shipping container advises the installer of this responsibility. MTI is not responsible for failure
or damage that should have been discovered, repaired, and avoided by proper inspection and testing prior to
installation. Damage that occurred in transit is the responsibility of the carrier. The consignee must open and
inspect the unit for damage when it is delivered. If the unit is damaged, this must be reported immediately to
both the seller and the carrier in writing and an inspection must be requested. In the event that the carrier fails
to respond, report such response to both the seller and the carrier. Any freight claims must be filed within ten
business days. It is the responsibility of the installer, contractor, or user to install/bed the unit properly allow-
ing for access for service. Access must be provided to each pump, air blower and/or electrical component on
your tub. The access panel(s) must have a minimum size of 16"x14" for installation and future servicing of
the equipment. MTI Baths, Inc. will not authorize any service unless clear access is available. Access from a
crawlspace or incomplete access to all equipment may result in warranty claims being denied. Unit must be
water tested for operation and leaks prior to final enclosure. Damage, including chips or scratches,
occurring to the unit during installation is the responsibility of the installer and after installation is the
responsibility of the user.
Disclaimers: MTI Baths is not responsible for incidental or consequential damages/losses from any cause
such as water damage to carpeting, floors, or ceilings. Optional equipment not manufactured by MTI or
installed by MTI is not covered. Damages or defects that should be detected before installation are not cov-
ered. This limited warranty does not include labor, transportation, or other costs incurred in the removal and/
or reinstallation of the original unit or replacement unit. Costs related to obtaining access for repair are not
covered. The foregoing warranty is EXCLUSIVE and in lieu of all other warranties, including any other war-
ranty of quality, express or implied, and including any warranty of merchantability, or any warranty of fitness
for any particular purpose.
Customer Service: To verify coverage or request service, please contact the MTI service department at
800-783-8827 or email [e-mail]. Please have serial or registration number available.
* Exceptions for Alaskan and Canadian Customers: MTI Baths extends the complete Residential Limited Lifetime Warranty to any
applicable product installed within a 75-mile radius of an Authorized MTI Distributor. Any installation site outside the 75-mile radius will
be covered for two years, parts only.
* Exceptions for Hawaiian Customers: MTI Baths extends the complete Residential Limited Lifetime Warranty to Hawaiian customers
on the islands of Maui, Kauai and Oahu only. All other locations will be covered for two years, parts only.