Owners Manual

Warranty Policies
Installation and Operational Manual
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Designer Collection
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Acrylic Freestanding Tubs
17 / mtibaths.com
Lifetime Bath Warranty
Shell: MTI Baths (MTI) warrants the acrylic shell against defects in material and workmanship for the lifetime
of the product to the original purchaser. Variations in resin/fiberglass thickness on the underside of the
bath are not considered defects and do not affect the performance, integrity or quality of the product.
Air Bath: The non pro-rated warranty covers the blower against defects in material or workmanship. All
other hydrotherapy components included in MTI packages are subject to the MTI Two-Year parts warranty.
Two-Year (Parts Only) Warranty: MTI warrants Designer Collection hydrotherapeutic system components
included in hydrotherapy packages for two years against defects in material or workmanship. Also warranted
for two years are optional therapies that are not otherwise specified under the one-year terms of warranty. If a
control box or keypad is deemed defective within the two year period, MTI will send replacement parts at no
charge.
Radiance
®
and Chromatherapy: MTI warrants optional Radiance and Chromatherapy for two-years, parts
only, against manufacturing defects. In the unlikely event that the electrical heating grid for the Radiance®
fails within the two-year period, MTI Baths’ only obligation is to refund the purchase price of the Radiance
system to the original product owner. Proof of purchase required.
One-Year (Parts Only) Warranty
Stereo H

O
®
: MTI warrants the transducer(s) for one-year against manufacturing defects to the original product
owner.
Replacement parts shall assume the remaining warranty period of the parts replaced, are subject to availability,
and may differ from those originally supplied. Changes in materials, parts or specifications are not valid
reasons for product refusal or replacement under warranty claims.
Warranty Performance: Replacement parts and/or repair services authorized under the terms of this warranty
will result in the issuance of a service order number. There will be no charge for necessary repair parts,
materials, labor, or related freight costs under the terms of this warranty. Labor or any costs associated with
gaining access for repair are specifically excluded from warranty. No payment for services rendered will be made
by MTI Baths without an MTI authorized service order. To obtain service for any malfunction or defect, contact
MTI’s Technical Service & Warranty Department in writing within 10 days of the discovery of the problem. Proof
of purchase must be provided. Other support materials may be requested to assist technicians with problem
and warranty assessment. MTI reserves the right to inspect the malfunction or defect on site and repair or
replace the unit at our discretion.
Warranty Extent & Limitations: Warranty coverage begins on date of purchase regardless of installation date.
The warranty registration card must be mailed to MTI Baths at 670 N. Price Rd. Sugar Hill, Georgia 30518 or
completed online at mtibaths.com/support/online-warranty within one hundred twenty days from purchase.
This warranty is product specific and extends only to the original consumer/purchaser of the MTI Baths
product. Original purchase and installation must be within the boundaries of the continental USA*. The warranty
terminates after transfer of ownership or if the product is installed or relocated outside the boundaries of the
continental USA* by the original consumer/purchaser prior to the expiration of the warranty period. Installation
must be in an indoor, climate-controlled, residential environment. The unit must be installed and operated
according to the instructions contained in the installation and owner’s manual.
Proper drain and valve installation is the responsibility of the installer. MTI’s warranty does not cover leaks associated
with these features.
MTI Residential Warranty
This warranty is effective for MTI Designer Collection acrylic freestanding air bath and soaking tubs
manufactured after January 1, 2006, and is in lieu of all other warranties.
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