Owners Manual

Warranty Policies
Installation and Operational Manual
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Designer Collection
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Acrylic Freestanding Tubs
mtibaths.com / 18
*Exceptions for Alaskan and Canadian Customers: MTI Baths extends the complete Residential Limited Lifetime Warranty to any Designer Collection tub
installed within a 75-mile radius of an Authorized MTI Distributor. Any installation site outside the 75-mile radius will be covered for two years, parts only.
CUSTOMER SERVICE: To verify coverage or request service, please contact the MTI Service Department
at 800-783-8827 or email [e-mail]. Please have serial or registration number available.
*Exceptions for Hawaiian Customers: MTI Baths extends the complete Limited Residential Warranty to Hawaiian customers on the islands of Maui, Kauai
and Oahu only. All other locations will be covered for two years, parts only.
Warranty Exlcusions: Defects, damage, or failure caused by common carrier, installer, user, or other persons are
excluded from this warranty. We do not cover defects, damage, or product failure caused by the following: careless
handling, modification of any type for any reason, improper installation (see “Installation Instructions”), connections
supplied by the installer, misuse, incorrect or improper maintenance, use of improper cleaners and/or chemicals (see
“Care & Cleaning”), food, beverages (i.e., red wine), bathing products with harmful dyes or other contents (i.e., glitter),
medicinal products i.e., mecurochrome), make-up or hair dye, hot appliance and cigarette burns, or extraordinary
acts such as earthquakes, hurricanes, lightning, floods, hail, etc... Chips, cracks, and scratches are damages, and
are NOT covered under warranty, however, they may be repaired by a qualified technician at the owner’s/user’s
expense. Damages or defects that should be detected before installation are not covered. See commercial warranty
for commercial installation coverage.
Display Models: Display floor models and overstock sale units are excluded from this warranty.
Drain Kits & Finishes: Drain kits that are sold by MTI are not manufactured by MTI and are excluded from this
product warranty. Many drain kits and accessories carry a factory warranty direct from the manufacturer. Terms vary
among manufacturers. Special order finishes for drain kits are excluded from this product warranty.
Acts Invalidating Warranty: Inspection of the unit prior to installation is the responsibility of the installer(s) or
person(s) acting on behalf of the user. He/she is responsible for ensuring that the unit is free of defect or damage.
The shipping container advises the installer of this responsibility. MTIis not responsible for failure or damage that
should have been discovered, repaired, and avoided by proper inspection and testing prior to installation. Damage
that occurred in transit is the responsibility of the carrier. The consignee must open and inspect the unit for damage
when it is delivered. If the unit is damaged, this must be reported immediately to both the seller and the carrier in
writing and an inspection must be requested. In the event that the carrier fails to respond, report such response to
both the seller and the carrier. Any freight claims must be filed within five business days.
It is the responsibility of the installer, contractor, or user to install/bed the unit properly allowing for access for
service. Access must be provided to each pump and/or electrical component. The access panel(s) must have a
minimum size of 16” x 14” for installation and future servicing of the equipment. MTI Baths, Inc. will not authorize any
service unless clear access is available. Access from a crawlspace or incomplete access to all equipment may result
in warranty claims being denied. Unit must be water tested for operation and leaks prior to final enclosure.
Damage, including chips or scratches, occurring to the unit during installation is the responsibility of the installer and
after installation is the responsibility of the owner/user.
Disclaimers: MTIBaths is not responsible for incidental or consequential damages/losses from any cause such as
water damage to carpeting, floors, or ceilings. Optional equipment not manufactured by MTI or installed by MTIis
not covered. Damages or defects that should be detected before installation are not covered. This limited warranty
does not include labor, transportation, or other costs incurred in the removal and/or reinstallation of the original
unit or replacement unit. Costs related to obtaining access for repair are not covered. The foregoing warranty
is EXCLUSIVE and in lieu of all other warranties, including any other warranty of quality, express or implied, and
including any warranty of merchantability, or any warranty of fitness for any particular purpose.