Owners Manual

Warranty Policies
Installation and Operational Manual
°
Designer Collection
°
Acrylic Freestanding Tubs
19 / mtibaths.com
Two-Year Bath Warranty
Shell: MTI warrants the acrylic shell against defects in material and workmanship for a period of two years
from the date of purchase. Variations in resin/fiberglass thickness on the underside of the bath are not
considered defects and do not affect the performance, integrity or quality of the product.
Air Bath: The non pro-rated warranty covers the blower against defects in material or workmanship. All
other components included in MTI packages are subject to the MTI One-Year parts warranty described
below.
One-Year (Parts Only) Warranty: MTI warrants all other therapeutic system components not specified above
for one year for parts only against defects in material or workmanship. Replacement parts shall assume the
remaining warranty period of the parts replaced.
Radiance
®
and Chromatherapy: MTI warrants Chromatherapy and Radiance® for two-years, parts only,
against manufacturing defects. If the control box or keypad fails within the two year period, MTI will send
replacement parts out at no charge. In the unlikely event that the electrical heating grid for the Radiance®
fails within the two-year period, MTI Baths’ only obligation is to refund the purchase price of the Radiance
system to the original product owner. Proof of purchase required.
Stereo H

O
®
: MTI warrants the transducer(s) for one-year against manufacturing defects to the original product
owner. Labor or any costs associated with gaining access for repair are specifically excluded from warranty.
Proof of purchase required.
Replacement parts are subject to availability and may differ from those originally supplied. MTI cannot
guarantee that parts currently in use will be available in the future. Changes in materials, parts or specifications
are not valid reasons for product refusal or replacement under warranty claims.
Warranty Performance: Replacement parts and/or repair services authorized under the terms of this warranty
will result in the issuance of a service order number. There will be no charge for necessary repair parts,
materials, labor, or related freight costs under the terms of this warranty. Labor or any costs associated with
gaining access for repair are specifically excluded from warranty. No payment for services rendered will be
made by MTI Baths without an MTI authorized service order. To obtain service for any malfunction or defect,
contact MTI’s Technical Service & Warranty Department in writing within 10 days of the discovery of the
problem. Proof of purchase must be provided. Other support materials may be requested to assist technicians
with problem and warranty assessment. MTI reserves the right to inspect the malfunction or defect on site and
repair or replace the unit at our discretion.
Warranty Extent & Limitations: Warranty coverage begins on the date of purchase regardless of installation
date. The warranty registration card must be filled out by the purchaser and mailed to MTI Baths at 670 N.
Price Rd. Sugar Hill, Georgia 30518 or completed online at mtibaths.com/support/online-warranty within one
hundred twenty days from purchase.
This warranty is product specific and extends only to the original consumer/purchaser of the MTI Baths
product. Original purchase and installation must be within the boundaries of the continental USA*. The warranty
terminates after transfer of ownership or if the product is installed or relocated outside the boundaries of the
continental USA by the original consumer/purchaser prior to the expiration of the warranty period. Installation
must be in an indoor, climate-controlled, residential environment. The unit must be installed and operated
according to the instructions contained in the installation and owner’s manual.
Proper drain and valve installation is the responsibility of the installer. MTI’s warranty does not cover leaks associated
with these features.
MTI Commercial Warranty
This warranty is effective for MTI Designer Collection acrylic freestanding air bath and soaking tubs
manufactured after January 1, 2006, and is in lieu of all other warranties. MTI Baths (MTI) provides a limited
warranty on its products for use in the continental United States of America to original purchasers.
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