Installation Sheet

Warranty Performance: In the event of any malfunction or defect covered under the terms of this warranty,

a Factory Authorized Service Agent of MTI Baths will repair the MTI product. To obtain service, contact

the MTI Service Department for an agent in your area and issuance of a service order number. No work/

payment will be made without an authorized service order number. There will be no charge for parts, labor

or freight costs for parts necessary to repair the tub under warranty. Written notice of any malfunction

or defect must be given within ten days of the time the malfunctions were discovered, and must be

accompanied by proof of purchase. Notice must be given to MTI Baths, 670 N. Price Road, Sugar Hill, GA

30518, Attn: Service Department. MTI reserves the right to inspect the malfunction or defect on site and

repair or replace the unit at our discretion.

Acts Invalidating Warranty: Inspecting the unit prior to installation is the responsibility of the

installer(s) or person(s) acting on behalf of the product owner. He/she is responsible for ensuring that

the unit is free of defect or damage. Our shipping container advises the installer of this responsibility.

MTI is not responsible for failure or damage that should have been discovered, repaired and

avoided by proper inspection and testing prior to installation. Damage that occurred in transit is the

responsibility of the carrier. The consignee must open and inspect the unit for damage when it is

delivered. If the unit is damaged, this must be reported immediately to both the seller and the carrier in

writing and an inspection must be requested. In the event that the carrier fails to respond, report such

response to both the seller and the carrier. Any freight claims must be filed within ten business days.

It is the responsibility of the installer, contractor, or user to install/bed the unit properly allowing for

access for service. Access must be provided to each air blower and/or electrical component on your

tub. The access panel(s) must have a minimum size of 16”x14” for installation and future servicing of

the equipment. MTI Baths, Inc. will not authorize any service unless clear access is available. Access

from a crawlspace or incomplete access to all equipment may result in warranty claims being denied.

Unit must be water tested for leaks prior to final installation. Damage, including chips or scratches,

occurring to the unit during installation is the responsibility of the installer and after installation is the

responsibility of the product owner.

MTI Baths is NOT liable for incidental or consequential damage, loss of time, inconvenience,

incidental expenses, labor or material charges or any other costs related to the application of

this warranty. Never leave a filling or full bath unattended.

Disclaimers: MTI Baths is not responsible for incidental or consequential damages/losses from any

cause such as water damage to carpeting, floors or ceilings. Optional equipment not manufactured by

MTI or installed by MTI is not covered. Damages or defects that should be detected before installation

are not covered. The limited warranty does not include labor, transportation, or other costs incurred

in the removal and/or reinstallation of the original unit or replacement unit. Costs related to obtaining

access for repair are not covered. The foregoing warranty is EXCLUSIVE and in lieu of all other

warranties, including any other warranty of quality, express or implied, and including any warranty of

merchantability, or any warranty of fitness for any particular purpose.

Customer Service: To verify coverage or request service, please contact the MTI Service Department

at 800-783-8827. Please have serial or registration number available.

*Exceptions for Alaskan and Canadian Customers: MTI Baths extends the complete ten year Limited Residential Warranty to any ESS tub

installed within a 75-mile radius of an Authorized MTI Distributor. Any installation site outside the 75-mile radius will be covered for two years,

parts only.

*Exceptions for Hawaiian Customers: MTI Baths extends the complete ten year Limited Residential Warranty to Hawaiian customers on the islands

of Maui, Kauai and Oahu only. All other locations will be covered for two years, parts only.