User Guide MTS Prepaid Wireless mts.
Quick Reference Guide From your Home From your phone or when From a MTS Prepaid you are in Wireless phone another province personal computer Account Management #TALK (#8255) 1 888 283-1873 mts.ca/prepaidaccount Adding airtime with credit card #TALK (#8255) or #TIME (#8463) 1 888 283-1873 mts.ca/prepaidaccount or 1 877 629-8646 Adding airtime with debit card mts.ca/prepaidaccount Instant access to adding airtime #ADD (#233) Customer Service 611 mts.
Table of Contents MTS Prepaid Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Getting Started is Easy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Tracking Your Account Balance . . . . . . . . . . . . . . . . . . . . . 5 Keeping Your Account Active . . . . . . . . . . . . . . . . . . . . . . . 5 Online Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conference Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . International Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MTS Prepaid Wireless Calling Features . . . . . . . . . . . . . . . . . .
MTS Prepaid Wireless Welcome to MTS Prepaid Wireless. This guide will help you love your phone! With MTS Prepaid Wireless you are in control! You pick your plan, your features, and how you manage your account, whether over the phone or over the Internet. With MTS Prepaid Wireless you can enjoy: • No long-term contracts • No credit checks • No surprises For specific details about your phone, please refer to your handset manufacturer’s guide.
Getting Started is Easy 1. Attach your battery and charge your phone for 24 hours. 2. Activate your new phone by calling 1 800 806-5819 from any phone, other than your MTS Prepaid Wireless phone. Make sure you have a pen and paper ready. If you are activating an HSPA device, please have your SIM card ready – you will need the number on the back of it. 3. One of our customer care representatives will assist you in programming your phone and will activate it.
Your Account Tracking Your Account Balance Check your balance, expiration date and rate plan at any time by: • dialing #TALK (#8255) from your wireless phone • calling 1 888 283-1873 from a landline phone • visiting mts.ca/prepaidaccount • NOTE: Your default password for both numbers listed above is 1234 Keeping Your Account Active To ensure that you don’t lose your minutes, it is important to check your account balance often, and to add airtime to your account before your balance expires.
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Prepaid Cards Airtime Cards MTS Prepaid Wireless phone airtime is available in four denominations and each has its own expiry date. Denominations Expiry Dates $15 30 days $30 60 days $60 90 days $100 365 days iPad Plan customers The following amounts are available to you online or by phone.
Prepaid Pay-Per-Use Plans With a variety of rate plans available, you choose the MTS Prepaid Wireless Plan that meets your calling needs. Please visit mts.ca/prepaid for current Prepaid Plan rates. Rate Plans For $15 you get Daytime (8am - 8pm) Rates Evenings & Weekends Anytime 60 Anytime 15/30 Up to 750 Up to 60 Up to 40 evening & weekend minutes anytime minutes anytime minutes $0.40 Evenings (8pm - 8am) Weekends $0.02 $0.25 $0.
Prepaid Monthly Plans With our new Prepaid Monthly Plans, you get more of what you want for less. Choose the monthly plan that suits your needs. Please visit mts.ca/prepaid for current Prepaid Monthly Plan rates. Voice Monthly Unlimited Text Plan Monthly Evening Calling Plan Price $20.75/month $25.
Prepaid Monthly Plans Data Monthly Data 100 Plan Monthly Data 250 Plan Monthly Data 300 Plan Price $25.75/month $30.75/month $35.75/month Included Minutes Unlimited 3pm to 6pm Unlimited evenings 6pm to 8am Unlimited evenings 6pm to 8am & weekends Data 100MB 250MB 300MB Text Messaging Unlimited Canadian Text Messaging included Wi-Fi Unlimited Wi-Fi at MTS Wi-Fi hotspots Regular Airtime Rates (outside included minutes) $0.25 $0.25 $0.25 Roaming Rate** $0.50 $0.50 $0.
Getting & Applying Prepaid Airtime You can top-up your phone online, or by phone using your credit card or a prepaid airtime card. You can also use your Interac® Online to top-up online. For a list of locations where you can purchase a prepaid airtime card, please see the inside cover of this guide. Online: 1. Log on to mts.ca/prepaidaccount 2. Select Top-up Account (left hand side of your screen) 3. Follow the on screen directions By Phone: 1.
Use your Online Account to: • Top-up • Change your rate plan • Activate Features • Sign up for a Prepaid monthly plan • Change your account information To add online account management: • Dial #TALK (#8255) from your wireless or 1 888 283-1873 from your home phone • Use 1234 as your default password (if you have not reset it) • Press 4 to access add/delete features • Press 5 to add online account • After adding online account, follow the instructions to get your temporary password to log in online How to
Logging In To Online Account Visit www.mts.ca/prepaidaccount Upon your first visit, you will be asked to enter your 10-digit phone number (starting with 204), and your online account password. Forgetting Your Online Account Password In the event that you are unable to remember your security code when trying to reset your online account password, please note that you are able to reset your password through the #TALK menu.
Using Your Phone Across Canada You can use your MTS Prepaid Wireless phone in most major Canadian centers. Visit mts.ca/prepaid for a map of coverage across Canada and current prepaid plan rates. Evenings & Weekends Anytime 60 Anytime 15/30 $0.50 $0.50 $0.50 $0.50 $0.50 $0.50 (Friday 8pm Monday 8am) $0.50 $0.50 $0.50 Canada $0.50 $0.50 $0.50 U.S. $0.90 (Daytime) $0.65 (Evenings & Weekends) $0.75 $0.
CDMA Coverage Manitoba Visit mts.ca/prepaid for details about coverage and roaming in Manitoba. CDMA COVERAGE 1X Digital coverage 1X EVDO coverage No coverage Please remember that you will generate additional charges when using your phone outside of Manitoba.
HSPA Coverage Manitoba Visit mts.ca/prepaid for details about coverage and roaming in Manitoba. HSPA COVERAGE 4G HSPA+ coverage No coverage 4G Network available with an HSPA enabled device and SIM card. Actual coverage may vary depending upon customer equipment, antenna placement, topographic and weather conditions. Please remember that you will generate additional charges when using your phone outside of Manitoba.
Canada Coverage HSPA CDMA 1X Digital coverage 1X EVDO coverage Please note that your prepaid phone will not have coverage outside of Canada. Visit mts.ca/prepaid for details about coverage and roaming in Canada.
Free Features The following features are available on your MTS Prepaid Wireless phone at no additional monthly charge. Your Password A password is a security feature that has been added to your MTS Prepaid Wireless account. Your password must be 4 to 7 digits in length and will allow you to make changes to your account through the #TALK (#8255) menu, such as changing a rate plan or adding or removing a feature. You will also use this password to access your voice mailbox.
To add Voicemail to your account at no extra charge, follow these simple steps: 1. Press 4 on the #TALK (#8255) main menu. 2. Dial *97. Note that your password will be the same as the password you use for the #TALK (#8255) menu. 3. Once you have it set up, you can listen to your messages by dialing *97 from your MTS Prepaid Wireless phone. Regular airtime charges will apply while you are using this feature. Conference Calling Talk to two people at the same time when you have to, or just because you can.
Call Waiting Never miss a call while on the phone. Call Waiting allows you to answer a second call without hanging up on your first call. To use Call Waiting to talk to your second caller: 1. Press (SND) to talk to the second caller. 2. Press (SND) again to alternate between the first and second callers, until either one hangs up. 3. Press (END) to end each call. Regular airtime charges will apply to both calls.
MTS Prepaid Wireless Calling Features* Have fun with your phone and do more than just talk! Text Messaging service Text messaging lets you keep in touch with your friends all the time. You can send and receive text messages to anyone on any major wireless network in Canada and the U.S. How to send a Text Message to another phone: Cellphone-to-cellphone • On your cell, go to the main menu, find the Message or Mail function, and indicate OK. • Select Text Message or New Message, and indicate OK.
Prepaid Data Add-ons MTS Prepaid Wireless service now offers the ability to add data to your HSPA smartphone or internet stick. Data expires at the end of 30 days. Optional 30-day renewal by automatic debit to your prepaid account or credit card available. Price $10/month $25/month $45/month Included Data 100MB 500MB 1GB Wi-Fi Unlimited Wi-Fi at MTS Wi-Fi Hotspots Canadian Roaming Rate $0.50/MB outside of Manitoba within Canada* * Requires account balance.
Pay-per-use Text, Text to email, International text rates Text message charges are as follows: Text Message Type Rates Sent Canadian Text Messages $0.40 per message Received Text Messages Free Text Sent to Email Accounts $0.40 per message Sent International Text Messages $0.40 per message Rates subject to change. International text messages are messages sent from Canada to a device activated with a non-Canadian provider.
How to download Ringtones, Screensavers & more! Personalize your phone with the latest ringtones and screensavers. Using your phone, just follow these easy steps: 1. Launch your phone’s Mobile Web 2. Select Get Stuff Downloads 3. Browse the available ringtones, choose one and download it to your phone following the on-screen instructions. The cost of the download will be deducted automatically from your account. Please note that if you do not subscribe to Mobile Web or Data, there will be an additional $0.
Emergency Services, E-911 Service, Message Relay Service Emergency Services Enhanced E-911 The Emergency Services Enhanced E-911 feature provides you with access to emergency services from your MTS Prepaid wireless phone. The 9-1-1 dedicated network, provided by MTS, includes the technology to route a 9-1-1 call to the correct central answering center.
Message Relay Service (MRS) Message Relay Service (MRS) allows specific conversations to take place over a regular phone line using a keypad and an operator. Each month 75¢ will be deducted from your MTS Prepaid Wireless account for these features.
Texting During an Emergency Most mobile phones can send text messages, but remember that you cannot send text messages to 9-1-1. During a large-scale emergency, such as a natural disaster, voice networks can become congested or overloaded with an influx of mobile phone voice calls. This can result in people not being able to speak with those they want to contact, such as friends or loved ones.
Last Note If you ever decide you would rather have the convenience of a monthly bill, check out our latest postpaid wireless deals at mts.ca/mts/personal/ wireless/wireless+plans. With free long distance in Manitoba to all MTS Wireless customers, we have the plan to suit your needs. Need more help? You can always call us at 204 225-5687 (204 CALLMTS) or at 1 800 883-2054.
Terms and Conditions These terms and conditions outline the agreement between MTS Inc. (“MTS”) and you, the customer, with respect to the Service. The term “Service” means the Prepaid Wireless service (including wireless calling or data service), and telecommunication services in connection therewith, being provided to you by MTS.
Service Interruption - The availability and quality of the Service will depend on the location of antenna sites and atmospheric, topographic and other conditions. The Service may also be disrupted due to maintenance, repair, or other network issues. MTS cannot guarantee uninterrupted or error-free Service, nor does MTS make any other representation as to coverage or quality of the Service.
amount will be forfeited to MTS, in addition to whatever other remedies MTS may have recourse to at law. The SIM card from your device cannot be transferred to another type of device and may result in suspension of the Service. Loss or Theft - It is your responsibility to notify MTS immediately if your wireless device is lost, stolen or destroyed. You will be responsible for replacing your handset in addition to all fees and charges incurred until MTS receives notification.
Prepaid Service - Cards can only be used in connection with the Service. Cards are nonrefundable and non-transferable. MTS is not responsible for loss, theft or unauthorized use of any Card. When you deposit the Card value following the instructions on the back of the Card and in the User Guide, or use a credit card or ABM to make a deposit, you get the value as credits in your Prepaid Wireless account.
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