evolve user guide_1143 nov09.
evolve user guide_1143 nov09.qxp 10/21/2009 12:02 PM Page 2 © 2009 MTS Allstream Inc., all rights reserved. Copying or reproducing of this document is strictly prohibited without the express permission of MTS Allstream Inc.
10/21/2009 12:02 PM Page 1 Table of Contents Evolve® Prepaid Cellular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Tracking Your Account Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Keeping Your Account Active . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 My Evolve Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
page 2 evolve user guide_1143 nov09.qxp 10/21/2009 12:02 PM Page 2 Table of Contents Coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 #TALK Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Prepaid Cellular Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Text Messaging Service. . . . . . .
10/21/2009 12:02 PM Page 3 Evolve Prepaid Cellular With Evolve Prepaid Cellular you are in control! You pick your plan, your features, and how you manage your account, whether over the phone or over the Internet. With Evolve there’s: • No contracts • No credit checks • No monthly bills For specific details about your phone, please refer to your handset manufacturer’s guide. Getting Started is Easy 1. Attach your battery and charge your phone for 24 hours. 2.
page 4 evolve user guide_1143 nov09.qxp 10/21/2009 12:02 PM Page 4 Your Account Tracking Your Account Balance Check your balance, expiration date and rate plan at any time by: • dialing #TALK (#8255) from your cell phone • calling 1 888 283-1873 from a landline phone • visiting mts.ca/myevolve account Keeping Your Account Active To ensure that you don’t lose your minutes, it is important to check your account balance often, and to add airtime to your account before your balance expires.
10/21/2009 12:02 PM Page 5 page 5 evolve user guide_1143 nov09.qxp My Evolve Account My Evolve Account is a free online service that allows you to manage your Evolve Prepaid account over the Internet. With this service you’ll be able to: • top up your Prepaid account using a – credit card – debit card – airtime voucher/virtual PIN • change your rate plan (after topping up your account) • activate features • update personal information My Evolve Account is all about making your life easier.
10/21/2009 12:02 PM Page 6 page 6 evolve user guide_1143 nov09.qxp Over the Internet using My Evolve account: log into My Evolve Account at mts.
10/21/2009 12:02 PM Page 7 page 7 evolve user guide_1143 nov09.qxp Please note that you can pay online using your debit card as long as your financial institution is a participating member of the Interac Online service. For a list of participating financial institutions and for more information about Interac Online please visit www.interac.ca For more information on how to use My Evolve Account, please turn to page 9 for details.
/21/2009 12:02 PM Page 8 page 8 evolve user guide_1143 nov09.qxp Airtime Charges With Prepaid Cellular service, the calling period begins when you press the (SND) key and ends when you press the (END) key. You are not charged for airtime if the called party does not answer or if the line is busy. However, calls picked up by Voice Mail service, an answering machine, or a recorded announcement are subject to airtime charges.
10/21/2009 12:02 PM Page 9 Using My Evolve Account My Evolve Account is all about making your life easier. We kept things simple to provide you with the best customer experience possible. Logging In To My Evolve Account To get started, you are going to have to get acquainted with www.mts.ca/myevolveaccount. This is the website where you will log in to your online Prepaid account.
10/21/2009 12:02 PM Page 10 page 10 evolve user guide_1143 nov09.qxp When you first sign in to My Evolve Account, you will be asked to change your password, provide a security question so that we can authenticate your identity in the event that you forget your password, and an email address. We will need your email address so that we can send you payment confirmations, inform you of changes to the Evolve service, and to provide you with access to the latest and greatest Evolve promotions.
10/21/2009 12:02 PM Page 11 page 11 evolve user guide_1143 nov09.qxp Adding Calling Features My Evolve Account also allows you to add calling features to your Evolve prepaid account. You have the choice of activating the following wireless features: • Text Messaging (free to activate) • Mobile Web ($2.00 to activate) • Call Display (free to activate) • Voicemail (free to activate) Please review the Features sections of this guide for more information on these wireless features.
10/21/2009 12:03 PM Page 12 page 12 evolve user guide_1143 nov09.qxp Once you are inside Add Features, My Evolve Account will display all of the features that are currently on your account, as well as any other features that are currently available to you. The screen will look something like this: If you are interested in adding a calling feature (e.g. voicemail), simply click Activate.
10/21/2009 12:03 PM Page 13 page 13 evolve user guide_1143 nov09.qxp You will be able to change your password, your security question (designed to help you retrieve your password in the event that you forget it), and your email address (to which we send payment confirmations). To ensure that your personal information stays safe, it is very important to change your security question and password regularly.
page 14 evolve user guide_1143 nov09.qxp 10/21/2009 12:03 PM Page 14 Airtime Vouchers Airtime Vouchers Evolve airtime is available in three convenient denominations and each has its own expiry date. Denominations Expiry Dates $15 30 days $30 60 days $60 90 days Prepaid Plans With a variety of rate plans available, you choose the Evolve Prepaid Plan that meets your calling needs. Please visit mts.ca/evolve for current prepaid plan rates. Rate Plan Daytime Evenings Weekends Canadian U.S.
10/21/2009 12:03 PM Page 15 page 15 evolve user guide_1143 nov09.qxp Using Your Phone Across Canada You can use your Evolve cell phone in most major Canadian centers (certain prepaid handsets may not receive cellular service in Alberta and British Columbia). Please visit mts.ca/evolve for current prepaid plan rates.
10/21/2009 12:03 PM Page 16 page 16 evolve user guide_1143 nov09.qxp Placing Calls When using your phone in another province and making a local call, you only need to dial the 10-digit phone number, or in other words, the area code + the 7-digit phone number. If 1 is dialed before the 10-digit number, long distance charges will apply. When making a long distance call, you need to dial 1 + the area code + the 7-digit phone number.
10/21/2009 12:03 PM Page 17 page 17 evolve user guide_1143 nov09.qxp International Calling While in another Canadian province, all calls placed to international destinations are charged a flat rate of $3 per minute for airtime. There are no additional per minute long distance charges. At this time, Evolve cellular service is not available when traveling in the U.S. Managing Your Account Managing your account while in another province is easy.
page 18 evolve user guide_1143 nov09.qxp 10/21/2009 12:03 PM Page 18 Coverage Manitoba Visit mts.ca/evolve for the most current list of where you can use your Evolve phone in Canada outside of Manitoba.
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page 20 evolve user guide_1143 nov09.qxp 10/21/2009 12:03 PM Page 20 Evolve Prepaid Cellular Calling Features* Have fun with your phone and do more than just talk! Your Password A password is a security feature that has been added to your Evolve account. Your password must be 4 to 7 digits in length and will allow you to make changes to your account through the “#TALK” menu, such as changing a rate plan or adding or removing a feature. You will also use this password to access your voice mailbox.
10/21/2009 12:03 PM Page 21 page 21 evolve user guide_1143 nov09.qxp • In the Address or Send To or Phone Number screen enter the 10-digit cellular number or short code that you are texting and indicate OK. • In the Message screen, enter your message using the letters on the keypad, and then indicate OK. • Press the Send Message key and your message will be sent.
10/21/2009 12:03 PM Page 22 page 22 evolve user guide_1143 nov09.qxp To add Mobile Web service to your prepaid account, press 4 on the # TALK main menu. There is a $2 setup fee to add this feature. For a complete list of content available on your Mobile Web service, visit mts.ca/evolve Get Stuff Personalize your phone with the latest ringers and screen savers. Your Mobile Web service must be activated to download content to your phone.
10/21/2009 12:03 PM Page 23 page 23 evolve user guide_1143 nov09.qxp To use the new service, simply visit the main menu of your Evolve cell phone. Rather than accessing games and applications through Get Stuff, you will be able to download games and applications directly from the main menu of your cell phone. The icon on the phone’s menu is labeled “Games and Applications.
10/21/2009 12:03 PM Page 24 page 24 evolve user guide_1143 nov09.qxp Emergency Services E911 Service and Message Relay Service Emergency Services Enhanced 911 The Emergency Services Enhanced 911 feature provides you with access to emergency services from your Prepaid cellular phone. The 911 dedicated network, provided by MTS, includes the technology to route a 911 call to the correct central answering center.
10/21/2009 12:03 PM Page 25 page 25 evolve user guide_1143 nov09.qxp • Indicate the emergency that you are calling about and the emergency services required • Wait for the operator to tell you it is okay to hang up • Leave your phone on so that the operator can call you back Please note: Not all local governments in Canada operate 9-1-1 systems.
page 26 evolve user guide_1143 nov09.qxp 10/21/2009 12:03 PM Page 26 Free Features* The following features are available on your Evolve cellular phone at no additional monthly charge. * see notes 1 & 2 at the end of this section Call Display Always see who’s calling before you answer. Call Display is a free service. To add it to your prepaid account, press 4 on the #TALK main menu.
10/21/2009 12:03 PM Page 27 page 27 evolve user guide_1143 nov09.qxp To Retrieve Messages Voice Mail retrievals can be made from your prepaid cellular phone, any other wireless cell phone or a landline phone. Airtime minutes are used when you access messages and you must have time in your account to do so. To retrieve your messages from your prepaid cell phone: 1. Press *97 2. Then press (SND) 3.
10/21/2009 12:03 PM Page 28 page 28 evolve user guide_1143 nov09.qxp Voice Mail Menu Map * 97 SND 1 + 204 + 7 digit cell number (from your cell phone) (from a landline or other cell phone) Press 9 Enter Password EXIT VOICE MAIL press * REVIEW MESSAGES press 1 PERSONAL OPTIONS press 2 Rewind Message press 1 Select Standard Greeting press 1 Used to inform your callers that you are unavailable to take the call.
10/21/2009 12:03 PM Page 29 page 29 evolve user guide_1143 nov09.qxp Conference Calling Talk to two people at the same time when you have to, or just because you can. How to Use Conference Calling 1. Press (SND) to put your call on hold. 2. Dial the number of the party you want to add. 3. Press (SND). 4. When your party has answered and is ready, press (SND) again to add on the first call. 5.
10/21/2009 12:03 PM Page 30 page 30 evolve user guide_1143 nov09.qxp Note 1: Airtime and applicable per minute rates apply to both inbound and outbound calls when using Conference Calling, Call Waiting and International Calling. Airtime charges will apply when you access your Voice Mail to retrieve messages or to make administrative changes (i.e. changing your outgoing message). Note 2: Call Display, Call Waiting and Conference Calling are free features.
10/21/2009 12:03 PM Page 31 Terms of Service The following are the conditions governing your use of MTS Allstream Inc’s (“MTS”) Prepaid wireless service (the “Service”). 1. Effective Date – Once MTS activates the Service to its wireless network (the “MTS Network”) these terms become effective and shall continue until you are deactivated or suspended from the MTS Network, for whatever reason. 2.
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10/21/2009 12:03 PM Page 34 page 34 evolve user guide_1143 nov09.qxp 20. Governing Law – This agreement shall be governed by and construed in accordance with the laws applicable in the Province of Manitoba. 21 Trade-marks – Interac is a trade-mark of Interac Inc., Evolve word and design mark and MTS design mark are registered trade-marks of Manitoba Telecom Services Inc., all used under license.
10/21/2009 12:03 PM Page 35 Quick Reference Guide From your From your Home phone Evolve Prepaid or when you phone are in another province From a personal computer Account #TALK (#8255) 1 888 283-1873 mts.ca/myevolveaccount Management Adding airtime with credit card #TALK (#8255) 1 888 283-1873 mts.ca/myevolveaccount or or #TIME (#8463) 1 877 629-8646 Adding airtime with debit card mts.ca/myevolveaccount Instant access #ADD (#232) to adding airtime mts.
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evolve user guide_1143 nov09.qxp 10/21/2009 12:03 PM Page 38 mts.ca/evolve 1143/Rev.
