Morningstar PS-30 Manual

Warranty and Policies ProStar Operator’s Manual
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MORNINGSTAR TECHNICAL
SUPPORT POLICIES
Morningstar’s Technical Support Group is dedicated to
providing unparalleled customer support.
MS Support Scope:
1. Determining correct or failed functionality of a
Morningstar product or system of Morningstar devices.
It is expected that owners / operators will use manuals
(including trouble shooting sections) before requesting
technical support.
2. Providing product warranty replacements in accor-
dance with the terms of Morningstar’s warranty policy.
3. Assisting with the operability of all product / system
features and functions described in Morningstar
manuals and data sheets.
Please be advised:
♦ The Morningstar Technical Support Group generally
provides referrals for requested system consultations
or design /configuration /sizing services. Distributors,
dealers, system designers, installers and vast online
resources - including the String Calculator array
design tool at www.morningstarcorp.com - are avail-
able to assist in these areas. Morningstar can help
refer customers to a nearby authorized distributor,
dealer, or installer if assistance is required in designing
a renewable energy system that best suits your specific
needs.
MORNINGSTAR TECHNICAL SUPPORT
POLICIES (Cont.)
♦ Please visit the Tech Support section at
www.morningstarcorp.com for any documentation
or specification needs before requesting support.
The site also offers an array sizing tool (String Selec-
tor), product comparison tool (Product Comparator)
and articles on solar charging technologies and other
design considerations.
♦ Although emergencies do arise when a phone call is
necessary, e-mail is the best way to contact us, and will
result in the quickest response. Please use the
support request form Contact Us (preferred), or e-mail
us directly at [e-mail]
Thank you for your business, and we look forward to
assisting you.