ONLINE MANUAL FOR TM The Stick
. This is NOT rocket science. the finest products on the market. And we are serious about the information you need to make the product function correctly.... but we can’t get real serious about writing product manuals. There are enough bad product manuals out there to sink an aircraft carrier. You’ve probably seen them-the ones that take a degree in Electrical Engineering to figure out, or they are written in every language except English or... they are just plain boring.
SAFETY INSTRUCTIONS 1 HOW THE STICK WORKS ........................................................... 1 1.1) Programmable Features .......................................................... 1 1.2) Standard Features .................................................................... 4 2 PROGRAMMING THE STICK ...................................................... 6 2.1) Programming and Quick Reference Guide .............................. 7 2.2) Initial Check, Power Up, Connect To The Phone Line. .......... .
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4.
that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product. E) If the product has been dropped or the cabinet has been damaged. F) If the product exhibits a distinct change in performance. 11. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks.
tones to the calling party. After the screening function is performed, the call is routed to the proper device. Congratulations! You have purchased the highest quality voice/fax/modem call processor in the industry-The Stick! This manual has been designed to get you, your communications devices and The Stick operating on the phone line with a minimal amount of work.
fax-type equipment is used on The Stick, simply deactivate this feature. Factory preset is “on”. the maximum number of rings. Factory preset is “off.” Answering Machine Silent Transfer-This feature works like for calls of Unanswered Call Silent Transfer except tha it is designed t 45 seconds or less. It should only be activated when you are using an answering machine to field after-hours calls.
Factory preset Security Access Codes are as follows: Touch Tone Pulse Dial connected to The Stick. SAC’s are programmable (using a touch tone phone only) up to 4 characters long- digits 0 through 9 and symbols * (star) and # (pound). The Stick will not detect SAC’s dialed from “calling” pulse phones- only from touch tone phones. Call transfers dialed by a pulse phone are limited to phones hooked to or on the same line as The Stick and are limited to transfer to the “FAX” port only.
extension phone and by either party at any time duri ng the call, no matter if the call is inbound or outbound. Of course, inbound calls answered by equipment through the VOICE 1 or 2 ports may be transferred at any time using the appropriate SAC, reaardless of the g setting for this feature. Factory preset is “on.
Call Grab-If the Call Override feature does not perform due to any line problems with your local phone service provider, this standard feature will allow you to override The Stick’s tone detect and call routing operation. Call Grab can be initiated from any touch tone or pulse extension phone by dialing "9" on the telephone key pad. When "9" is dialed, The Stick will immediately cease its call routing function. This feature is standard and will work regardless of the status of the “Call Override” feature.
the box” if you don’t bother to program anything), program recommendations for certain types of installations and finally, a space for writing down what you’ve done (or what you want The Stick to do). The average consumer usually starts to freak when they open up any product manual and see the word “PROGRAMMING”. We have all experienced “programming” anxiety with VCR’s, computers, fax machines . . . ..whatever. Relax. This is relatively painless.
THE STICK PROGRAMMING AND QUICK REFERENCE GUIDE REGISTER # PROGRAMMABLE FEATURE PROGRAM RANGE FACTORY PRESET PROGRAMMING / INSTALLATION RECOMMENDATIONS 01 FAX Tone Detection 0 = off 1 = on ON Regardless of how you install the Stick, if a FAX/PC FaxCard is used—Program this feature “ON” 02 Protected Hook Flash 0 = off 1 = on OFF With older KEY and PBX systems, you may need to program this feature “ON” 03 Unanswered Call Silent Transfer 0 = off 1 = on OFF “UCST” routes all unanswered after-
telephone wall jack. Plug the power supply (supplied) into the 110 volt outlet and insert the barrel plug into the port labeled : USE ONLY WITH 12 VAC 0.8-1.0A CLASS 2 POWER SOURCE 2.2 INITIAL CHECK Included with The Stick are additional items that make life a whole lot easier. Please check the box and make sure you have: l The StickTM Voice/Fax/Modem Call Processor l One 12 Volt Class 2 Power Source l One Silver Modular Line Cord at the rear of the unit.
you have entered the programming mode and may “PROCEED”. Now that you’ve gotten everything hooked up and in place, the fun begins! We advise that you read through this section once or twice for familiarity with the process. You may also want to refer back to the Programming and Quick Reference Guide table to pencil in selected programming values for each feature you wish to control. At this time, you should enter the Register Number of the feature you wish to program and proper value(s).
3.1 Summary of the types of tones you will hear. allowed to program this feature value as “0” (off) or " 1” (on). If you enter the number “2” after the correct Register Number, The Stick will give you an “ERROR” tone. “PROCEED’‘-Three high-pitch tones in rapid succession tell you The Stick is ready to program a register or receive more commands in the form of touch tones.
to factory preset. The Stick will answer with an “OK” tone followed immediately by a “PROCEED” tone. Dial “80” to save and exit. 3.2 An Overview of Programming This is “the big picture” for how to program The Stick. Being the good consumer you are, you’ve read the manual thoroughly (NOT!), penciling in the feature changes on your Programming and Quick Reference Guide.
The Stick Response: Answers with the “OK” tone twice. The LED returns to normal blinking which demonstrates that your touch tone phone connected to the “VOICE 1" port is off-hook. *A clipped, high pitched “bip” which has a numerical value of one. *A long, low pitched “beep” which has the numerical value of five. The chart below describes the audible tones which coincide with each number or symbol in a register. Check and see if your mom is on the other end of the line. If not, hang up the phone.
Executing Audible “Read Back” With The Stick: First, you must enter the programming mode by dialing "##7 7”. Then press "*" and the Register Number you wish to read back. For Registers Containing More Than A Single Value Some registers can (or are required to) contain more than a single value, i.e., Registers 11 to 15. Here’s a short example of what a “read back” would sound like where more than 2 digits or symbols are programmed in the register.
This section involves the connection of communications equipment to The Stick. You may configure the “hook up” of different types of equipment in a number of ways. Whatever suits your operational needs and your installation requirements! What’s a “FAX Tone”? In a nutshell, most FAX machines generate a tone when they are operated “automatically”.
With The Stick at the receiving end, the call is “answered” and the FAX Tone is detected. At that time the call is routed to the port labeled “FAX”. Hence, we suggest if you use either a FAX machine or PC FAX Card connect it to the port labeled “FAX”. found in the preceding paragraph with your misguided (no pun intended) caller and suggest the next time they fax you, try calling without lifting the FAX machine handset. It will make everything a whole lot easier at both ends of the conversation.
problem out on your own, call our Tech Support gurus; they’re pretty sharp about stuff like that. the beep and wait until the answering machine stops. You will then be transferred to the FAX automatically. Start your transmission when you hear our FAX signal. Thanks and have a nice day! 4.2 ANSWERING MACHINES This message reflects the use of three programmable features-the SAC for the FAX port, Answering Machine Silent Transfer and Silent Transfer Destination.
instruct your friends to “time” a call to your residence. Tell them to count the seconds between the last digit dialed and the last ring to the phone before The Stick answers the call (how many rings before The Stick answers). Divide that amount of seconds by two and you have the needed number of commas between the phone number and SAC. 4.3 COMPUTER MODEMSThe Stick is compatible with all dial-up modems that use a “single pair” RJ-11 line cord to connect to a phone line.
Services Offered by Your Local Telco-Most telephone companies are now marketing “Call Packages” that allow subscribers to customize their phone service in a multitude of ways. Most of the different services available are compatible with The Stick, but some may impede performance. Here are a few. 4.4 OTHER STUFF THAT WORKS.... The Stick can operate on virtually all multi-line Key and PBX phone systems. We do recommend a specific type of installation for The Stick on either system.
2) Is There A Multi-line Phone System Present? This next section covers installation for The Stick in various configurations and applications. We have tried to cover virtually all installation, scenarios that may be found in the home and business. If we missed yours or you have something weird in mind for an installationplease call. Maybe we can help you out or save you some time and unneeded expense.
intercepted by The Stick via its automatic answer feature and routed to its proper destination ( i.e. phone, fax, modem). A) tell you it is a voice call (by ringing the phone connected to a VOICE port) or The standard feature that makes this type of installation attractive is “Barge-In Protection” and The Stick’s ability to transfer a call between devices. If a voice call is answered and routed, only the phones will ring.
performance of The Stick for that particular installation. These are just recommendations. If you don’t like the way it works-mutter something under your breath about “busybodies” and change feature settings. We don’t mind. *Simply unplug whatever is in the wall jack and connect the “LINE” input of The Stick to the wall jack with the supplied line cord. 5.
B) SIMPLE PLUG-IN WITH MULTIPLE EXTENSIONS Pros: Can Access Calls From Extension Phones! Easy Installation! Installation Can Occur At Any Wall Jack. Cons: No Barge-In Protection-Sorry! *This installation is the same as the “Simple Plug-In, No Extensions”. Connection to a telephone wall jack is the same. Installation B Feature Recommendations Pertinent To This Installation C) SIMPLE PLUG-IN WITH EXTENSIONS AND TOTAL BARGE-IN PROTECTION Pros: Provides Total Barge-In Protection.
Most homes and businesses are wired with either 2-pair or 3-pair telephone cable from extension to extension. This installation with splitter/adapters utilizes the unused pair of wires in the cable to connect all phones to the VOICE 1 port. a) swapping. the GREEN wire with the BLACK wire b) swapping the RED wire with the YELLOW wire The phone can then be plugged into the converted jack.
D) NOT-SO-SIMPLE IN LINE INSTALLATION Pros: Total Barge-In Protection! This one can be real difficult due to the materials required and the point of installation for The Stick. Remember, what we are trying to achieve in this scenario is “Barge-In Protection". All voice calls are routed to all phones and fax and modem calls go to their respective devices-without one being able to access the other. Cons: You may require the services of a telephone installation guru.
Feature Recommendations Pertinent To Installation *Set Rings To Answer to " 0 " * I f you are using Pulse dial phones at any point, set Pulse Detection to ON. 5.2 INSTALLING THE STICK ON A MULTIPLE PHONE LINE SYSTEM Installation of The Stick on a multi-line phone system should always occur at the “Trunk” side. “Trunk” is telephone nerd-speak for the side closest to the telephone company where incoming lines connect to the phone system. Confused... just look at the picture.
2) If a modular wall jack is installed, plug one end of the supplied line cord into the modular wall jack and plug the other end into the port labeled “LINE”. An additional line cord will be needed for connection from the “VOICE 1” port to the KSU/PBX. From this point phone wire is run to the fax machine and modem. (VOICE 2) Feature Recommendations Pertinent To This Installation *Set Rings To Answer to " 0 " *Set Protected Hook Flash to ON. *If Pulse dial phones are used, set Pulse Detection to ON.
Feature Recommendations Pertinent To Installation This wiring scheme has been the Waterloo of many an armchair telephone dude (or dudette). Either you or the wiring is going to win and odds are not in your favor. We strongly recommend- no, we beg of youcall a telephone installer for this one. Show your installer the picture on page 26 and/or ask him if he’s got a better idea. He might. *Set Rings To Answer to “0”.
The Stick firmly attached to any surface. Keep in mind that the adhesive on the tape can be very strong. We recommend that you invest some thought into the best location before peeling back the cover and “going for it”. The Stick can operate just about anywhere.
INPUT POWER REQUIREMENTS110-125 Volts AC Only, 50-60 Hz At AC Transformer: At Power Jack On Stick: 12-14 Volts AC and DC POWER CONSUMPTION- 6.2 Watts CO INTERFACERinger Equivalence Number: Input Ring Detection: 0.5 B 40-150 Volts AC, 15-68 Hz DEVICE INTERFACEBattery: Off-Hook Detection: -48 Volts Nominal DC To All Devices 3-80 mA 30 Hz (+/- ..1) Hz Voltage Regulated and Current Limited True Sinusoidal Approx. 82.8 Volts RMS AC Impedance (REN 1.0): Approx. 8 1.6 Volts RMS AC Impedance (REN 2.
If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC. FCC REGISTRATION This equipment complies with Part 68 of the FCC rules.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. This equipment may not be used on coin service provided by the telephone company, and is not intended for use with a party line service.
express or implied warranty, of merchantability, fitness for a particular purpose, or otherwise with respect to this product, except as set forth herein. Some states do not allow limitations on how long an implied warranty lasts and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
SERVICE INFORMATION FOR THE U.S. AND CANADA I SERVICE INFORMATION OUTSIDE THE U.S. AND CANADA Your machine has been registered with the Federal Communications Commission, and under this program, in the event of equipment malfunction, all repairs will be performed by Multi-Link, Inc. or a repair center we have authorized. The owner is restricted from performing any maintenance operation other than those specified within this instruction manual. For units installed outside the U.S.
