User Manual

Chapter 5—Warranty, Service, and Tech Support

Limited Warranty

Multi-Tech Systems, Inc. (MTS) warrants that its products will be free from defects in material or

workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided,

two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED,

AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE ARE HEREBY DISCLAIMED. This warranty does not apply to any products which have been

damaged by lightning storms, water, or power surges or which have been neglected, altered, abused,

used for a purpose other than the one for which they were manufactured, repaired by the customer or

any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s

instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of

any products which prove to be defective within the warranty period, or, at MTS’s option, issuance of a

refund of the purchase price. Defective products must be returned by Customer to MTS’s factory

transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES

WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.

On-Line Warranty Registration

If you want to register your modem on-line, you can do so at the following address:

http://www.multitech.com/register

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of

your Multi-Tech product.

If you have any questions about the operation of this unit, call 1-800-972-2439. Please fill out the

information below and have it available when you call. If you require service, the tech support specialist

will advise you in Multi-Tech's service procedure (see Service section in this chapter).

Recording ISI5634PCI Information

Please fill in the following information on your Multi-Tech product. This will help tech support in answering

your questions.

Serial No.: _______________________________________

Firmware Version: _________________________________

Driver Version: ____________________________________

Operating System: _________________________________

COM Port #: ______________________________________

Please note the status of your ISI5634PCI card before calling tech support (e.g., screen messages,

diagnostic test results, problems with a specific application, etc.). Use the space below to note status:

____________________________________________