MultiModem® ZPX MT5634ZPX-V.
MultiModemZPX User Guide MT5634ZPX-V.92-ISA P/N S000372C Revision C All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Copyright © 2007 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
MultiModemZPX User Guide Contents Contents Chapter 1 - Introduction .......................................................................................................... 5 Product Description ........................................................................................................................... 5 General features ............................................................................................................................... 6 Manual Organization ....................
MultiModemZPX User Guide Contents Canadian Limitations Notice ............................................................................................................ 32 Industry Canada .............................................................................................................................. 33 EMC, Safety, and R&TTE Directive Compliance ............................................................................. 33 International Modem Restrictions ................................
MultiModemZPX User Guide 1 Introduction Chapter 1 - Introduction Congratulations on your purchase of the MultiModem® ZPX. You have acquired one of the finest internal data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. This User Guide will help you to install, configure, test, and use your modem. One Modem, Worldwide Use. The MultiModemZPX is designed for global applications. This means one modem can ship around the world.
MultiModemZPX User Guide 1 Introduction General features • Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with other modems • Distinguishes data and fax calls • Compliance with the V.80 standard, allowing video conferencing over analog telephone lines with any H.324 video phone system Data • Supports V.90/K56flexTM for data transmission speeds up to 56 Kbps while maintaining compatibility with lower-speed modems Note: The V.
MultiModemZPX User Guide 1 Introduction Manual Organization This User Guide will help you to install, configure, use, and troubleshoot your modem. The manual is divided into seven chapters and four appendices: Chapter 1: Introduction. This chapter Introduces the MT5634ZPX, briefly describing features and technical specifications. Chapter 2: Installation. Chapter 2 contains information about unpacking your MultiModemZPX adapter and safety warnings.
MultiModemZPX User Guide 1 Introduction Technical Specifications Trade Name MultiModemZPX Model Number MT5634ZPX Server-to-Client Data Rates V.90 speeds when accessing a V.90 or V.92 server (actual speed depends on server capabilities and line conditions)* Client-to-Server Up to 50Kbps when accessing a V.92 server (actual speed depends on server capabilities and line conditions); otherwise, the same as client-to-client data lines.
MultiModemZPX User Guide 1 Introduction Command Buffer 40 Characters Transmission Level -11 dBm (North America and Pan Euro) - varies by country setting Frequency Stability ±0.
MultiModemZPX User Guide 2 Installation Chapter 2 - Installation What You Will Need Before starting, please make sure you have everything you need: We supply • An MT5634ZPX-V92 data/fax modem • An RJ-11 telephone cable • A printed Quick Start Guide • An MultiModemZPX system CD containing modem drivers, this User Guide, Phone Tools, and Adobe Acrobat Reader You supply • A 100-MHz or faster Pentium personal computer with an unused ISA expansion slot.
MultiModemZPX User Guide 2 Installation Step 1 - Determine System Resources Before you physically install your new MultiModemZPX, you need to determine what system resources are in use on your system. The best way to check what resources are in use and which ones are available, run WINMSD Utility. 1. To check the system resources, click Start I Run. 2. Enter WINMSD in the Open: window and click OK. The operating system then displays the System Information dialog box. 3.
MultiModemZPX User Guide 2 Installation 4. Click on IRQs to display the used IRQs. The MultiModemZPX only uses IRQs 3,4,and 5 so you need to check in the above screen to see if any of these IRQs are available. The MultiModemZPX is defaulted to IRQ 5. 5. Record the available IRQ that you are going to use _____.
MultiModemZPX User Guide 2 Installation 6. Now, click on I/O to display the available I/O addresses. 7. The MultiModemZPX uses the following I/O addresses: COM1: 3F8-3FF COM2: 2F8-2FF COM3: 3E8-3EF COM4: 2E8-2EF and is defaulted to COM 4. 8. Record the available I/O address that you are going to use _______.
MultiModemZPX User Guide 2 Installation Step 2 - Configure Jumpers The MT5634ZPX board contains seven Berg jumpers for setting the interrupt request (IRQ) number and COM port assignment. The jumpers are located on the lower part of the PC board as shown below. The IRQ number is set using jumpers 1, 2, and 3 and the COM port assignment is set using jumpers 4 through 7. The default IRQ number is IRQ5 and the default COM port assignment is COM4.
MultiModemZPX User Guide 2 Installation Step 4 - Run Add Hardware Wizard 1. Click on Start I Control Panel I Add Hardware and the Add Hardware Wizard screen is displayed. 2. Click on the Next button on the Add Hardware Wizard screen. The wizard will pause a few seconds trying to detect the new device. Windows will not detect any device, if the system does, it may be some other device that has not been properly installed. 3.
MultiModemZPX User Guide 2 Installation Step 5 - Run Add Modem Wizard 1. Place the MT5634ZPX-V92 CD in the CDROM drive and allow time for the CD to spin up. The MT5634ZPX-V92 AutoRun screen will appear. 2. Click on Start I Control Panel I Phone and Modem Options. 3. In the Phone and Modem Options screen with the Dialing Rules tab active, click on the Modems tab. 4. Click on the Add button. 5. In the Install New Modem screen, click on Don’t detect my modem; I will select it from a list. Click Next. 6.
MultiModemZPX User Guide 2 Installation Step 7 - Connect Your Modem to the Telephone Line The MultiModemZPX communicates over public-switched telephone network lines. Use the modular telephone cable provided with the modem to connect the MultiModemZPX to your telephone wall jack. If you don’t have a standard modular wall jack near your computer, install one or have one installed for you by your telephone company. In the U.S., installation kits and adapters are available wherever telephones are sold.
MultiModemZPX User Guide 2 Installation Step 8: Configure the Modem for Your Country Before you use your modem, you must configure it for the country in which it will be used. You must also do this if you move the modem to another country after it has been configured for the first country. You can use one of two configuration methods: the Global Wizard utility or AT commands. The Global Wizard Utility The Global Wizard configuration utility is recommended for computers running Windows 98 or newer. 1.
MultiModemZPX User Guide 3 Using Your Modem Chapter 3 - Using Your Modem Operating Your MultiModemZPX If you’re an experienced modem user, you may only want to check your modem’s settings for data compression, error correction, and so on. You’ll find you can get moving quite quickly by using a terminal window (you may use HyperTerminal in Windows) to issue the AT&V command. This command will list your modem’s current configuration, the stored (user) profiles, and the stored telephone numbers.
MultiModemZPX User Guide 3 Using Your Modem 3. Save the file as ZPXTest.doc and exit WordPad. 4. Click Start | Programs | Accessories | Fax | Compose New Fax. 5. The Compose New Fax wizard appears. Click Next. 6. To send the file to your own fax machine or to another fax modem in your office, type the destination name and phone number in the To and Fax # boxes. 7. Click Add to List; then click Next. 8. Select a cover page; then click Next. 9. Type a subject line (e.g.
MultiModemZPX User Guide 3 Using Your Modem Setup Multi-Tech modems are shipped with a default setup password (MTSMODEM). For security measures, you should change the password. As an added security measure, also change the remote configuration escape character. Changing the Setup Password Caution: You can only change the setup password locally; you cannot do it remotely. 1. Open a data communications program such as HyperTerminal. 2.
MultiModemZPX User Guide 4 AT Commands and Fax Commands Chapter 4 - AT Commands A complete AT Commands, S-Registers, and Result Codes Reference Guide can be found on the MT5634ZPX-V92 CD and on the Multi-Tech Web site. Fax Commands Fax commands resemble AT commands, but are more complicated to use. Because of this, we recommend that you use a fax program to send and receive faxes rather than attempting to control the modem directly.
MultiModemZPX User Guide 5 Troubleshooting Chapter 5 - Troubleshooting This chapter describes common problems you may have with your modem and how to solve them. If you are unable to make a successful connection, or if you experience data loss or garbled characters during a connection, use the Initial Checklist below to begin the troubleshooting process. If the problem is not resolved after going through the Initial Checklist, review the Common Problems section for further troubleshooting recommendations.
MultiModemZPX User Guide 5 Troubleshooting remain connected until the program terminates. Some programs can disconnect without exiting the program. If this is the case, try issuing the software’s connection command. If more than one communications program is open, they may conflict with each other. Make sure all other communications programs are closed and try to make the connection again. • If using legacy software, the COM port setting may not match the COM port that Windows assigned.
MultiModemZPX User Guide 5 Troubleshooting • If the modem reports BUSY, the other number may be busy. Try again later. BUSY also may indicate that 9 was not added to the phone number (if required to dial 9 for an outside line). If you are required to dial 9 to get an outside line, the easiest way to dial it automatically using legacy software is to include it in the modem’s dial prefix, e.g., ATDT9, (the comma inserts a pause before the number is dialed).
MultiModemZPX User Guide 5 Troubleshooting • If you were online with a commercial online service, it may have hung up because of lack of activity on your part or because you exceeded your time limit for the day. Try increasing the length of time in minutes the modem will wait before disconnecting when no data is sent or received. The Inactivity Timer can be changed using AT Command \Tn, or register S30. The modem cannot connect when answering • Auto-answer may be disabled.
MultiModemZPX User Guide 6 - Warranty, Service, and Tech Support Chapter 6 - Warranty, Service, and Tech Support Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
MultiModemZPX User Guide 6 - Warranty, Service, and Tech Support Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. http://www.multitech.com/COMPANY/offices/DEFAULT.
MultiModemZPX User Guide 6 - Warranty, Service, and Tech Support Service U.S. and Canadian Customers In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota, factory: Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 Attn: Repairs, Serial #______ A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS.
MultiModemZPX User Guide 6 - Warranty, Service, and Tech Support International Distributors Procedures for international distributors of Multi-Tech products are on the Distributor Web site at http:// www.multitech.com/PARTNERS/login/. Replacement Parts SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech products.
MultiModemZPX User Guide Appendix A - Regulatory Compliance Appendix A - Regulatory Compliance FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. The suitable USOC jack (Universal Service Order Code connecting arrangement) for this equipment is shown below.
MultiModemZPX User Guide Appendix A - Regulatory Compliance FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
MultiModemZPX User Guide Appendix A - Regulatory Compliance Notice: The Industry Canada label identifies certificated equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Industry Canada label does not guarantee the equipment will operate to the user’s satisfaction.
MultiModemZPX User Guide Appendix A - Regulatory Compliance New Zealand Telecom Warning Notice (1) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
MultiModemZPX User Guide Appendix B - Updating Your Modem Firmware Appendix B - Updating Your Modem’s Firmware Introduction Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, either the manufacturer or the user can change the firmware as bugs are fixed or new features are added.
MultiModemZPX User Guide Appendix B - Updating Your Modem Firmware Step 3: Download the Upgrade File At Multi-Tech’s Support web page, follow the links to the modem firmware page. Locate the entry for your modem model and click on the upgrade file name to begin downloading the file to a temporary directory on your hard disk. Step 4: Install the Flash Wizard Install the Flash Wizard upgrade utility from the MT5634ZPX-V92 CD. 1. Insert the MT5634ZPX-V92 CD into your computer’s CD-ROM drive. 2.
MultiModemZPX User Guide Appendix B - Updating Your Modem Firmware Using the Flash Wizard 1. Use Windows Explorer to copy the new .Hex file (which you downloaded from the Multi-Tech web site) to the folder in which the Flash Wizard program was installed. 2. Click Start | Programs | Flash Wizard to start the firmware update process. The program begins by identifying devices attached to your computer. 3. The Wizard displays a list of installed devices able to be flashed with the update.
MultiModemZPX User Guide Appendix C - ASCII Conversion Chart Appendix C - ASCII Conversion Chart CTRL CODE HEX DEC @ NUL 00 0 A SOH 01 1 B STX 02 2 C ETX 03 3 D EOT 04 4 E ENQ 05 5 F ACK 06 6 G BEL 07 7 H BS 08 8 I HT 09 9 J LF 0A 10 K VT 0B 11 L FF 0C 12 M CR 0D 13 N SO 0E 14 O SI 0F 15 P DLE 10 16 Q DC1 11 17 R DC2 12 18 S DC3 13 19 T DC4 14 20 U NAK 15 21 V SYN 16 22 W ETB 17 23 X CAN 18 24 Y EM 19 25 Z SUB 1A 26 [ ESC 1B 27 \ FS 1C 28 ] GS 1D 29 ^ RS 1E 30 _ US 1F 31 NUL SOH STX ETX EOT ENQ ACK BEL B
MultiModemZPX User Guide Appendix D - WEEE Appendix D – Waste Electrical and Electronic Equipment (WEEE) The WEEE directive places an obligation on manufacturers, distributors and retailers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances), complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
MultiModemZPX User Guide A Analog signal: A waveform which has amplitude, frequency and phase, and which takes on a range of values between its maximum and minimum points. Analog Transmission: One of two types of telecommunications which uses an analog signal as a carrier of voice, data, video, etc. An analog signal becomes a carrier when it is modulated by altering its phase, amplitude and frequency to correspond with the source signal. Compare with digital transmission.
MultiModemZPX User Guide business PABX or any residential phone connects to the PSTN at a central office. Centrex: A multi-line service offered by operating telcos which provides, from the telco CO, functions and features comparable to those of a PBX for large business users. See also “Private Branch Exchange”, “Exchange”. Channel: A data communications path between two computer devices. Can refer to a physical medium (e.g., UTP or coax), or to a specific carrier frequency.
MultiModemZPX User Guide Serial Bus. The Device Address is the Default Address when the Universal Serial Bus device is first powered or reset. Hubs and functions are assigned a unique Device Address by Universal Serial Bus software. Device driver: Software that controls how a computer communicates with a device, such as a printer or mouse. Digital Cross-connect System (DCS): The CO device which splits and redistributes the T1 bandwidth.
MultiModemZPX User Guide graphics-oriented document (fax) or to the electronic transmission of the image over telephone lines (faxing). Fax transmission differs from data transmission in that the former is a bit-mapped approximation of a graphical document and, therefore, cannot be accurately interpreted according to any character code. Firmware: A category of memory chips that hold their content without electrical power, they include ROM, PROM, EPROM and EEPROM technologies.
MultiModemZPX User Guide the request. I/O Addresses: Locations within the I/O address space of your computer used by a device, such as an expansion card, a serial port, or an internal modem. The address is used for communication between software and a device. IRQ Level (Interrupt Request Level): The notification a processor receives when another portion of the computer’s hardware requires its attention. IRQs are numbered so that the device issuing the IRQ can be identified, and so IRQs can be prioritized.
MultiModemZPX User Guide T1) between the customer premise and the AT&T serving class 4 CO are the customer’s responibility. MegaLink: BellSouth’s leased T1 service. Message: Associated with such terms as packet, frame, and segment. 1. In information theory, an ordered series of characters intended to convey information. 2. An assembly of characters and sometimes control codes that is transferred as an entry from an originator to one or more recipients.
MultiModemZPX User Guide via an SSCP-PU session. An SSCP activates a session with the physical unit in order to indirectly manage, through the PU, resources of the node such as attached links. This term applies to type 2.0, type 4, and type 5 nodes only. Pipe: A logical abstraction representing the association between an endpoint on a device and software on the host. A pipe has several attributes; for example, a pipe may transfer data as streams (Stream Pipe) or messages (Message Pipe).
MultiModemZPX User Guide S Serial Port: The connector on a PC used to attach serial devices (those that need to receive data one bit after another), such as a mouse, a printer or a modem. This consists of a 9- or 25-pin connector that sends data in sequence (bit by bit). Serial ports are referred to as “COMx” ports, where x is 1 to 4 (i.e., COM1 through COM4). A serial port contains a conversion chip called a “UART” which translates between internal parallel and external serial formats.
MultiModemZPX User Guide Time Slot: One of 24 channels within a T1 line. Each channel has a 64 Kbps maximum bandwidth. “Time slot” implies the time division multiplexing organization of the T1 signal. Toll Call: A call to a location outside of your local service area (i.e., a long distance call). Tone dialing: One of two methods of dialing a telephone, usually associated with Touch-Tone® (push button) phones. Compare with pulse dialing.
MultiModemZPX User Guide Glossary • local digital loopback (tests DTE send and receive circuits), • local analog loopback (tests local modem operation), • remote analog loopback (tests comm link to the remote modem), and • remote digital loopback (tests remote modem operation). Virtual Circuit: A logical connection. Used in packet switching wherin a logical connection is established between two devices at the start of transmission.
Index Index Symbols 11-bit operation ................................................. 5 33.6K bps ......................................................... 5 A adaptive answer ................................................ 5 ASCII Conversion Chart ................................. 38 AT&T calling card tone detection ...................... 5 C Caller ID ........................................................... 5 Canadian regulations ................................ 32–48 Class 1.0 ...................
Index V V.17 .................................................................. V.22 .................................................................. V.22bis .............................................................. V.27ter .............................................................. V.29 .................................................................. V.3 .................................................................... V.32 ..................................................................
