MultiModem® ZBA MT9234ZBA-Series MT9234ZBA MT9234ZBA-V User Guide
MultiModem ZBA User Guide Models: MT9234ZBA, MT9234ZBA-V PN S000387C, Version C Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from MultiTech Systems, Inc. All rights reserved. Copyright © 2010, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Table of Contents Contents CHAPTER 1 – INTRODUCTION .................................................................................................................. 4 FEATURES....................................................................................................................................................... 4 AT COMMANDS INFO .......................................................................................................................................
Chapter 1 – Introduction Chapter 1 – Introduction Congratulations on your purchase of the MultiModem ZBA modem. You have acquired one of the finest intelligent voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. The MT9234ZBA-Series is available with and without the voice feature. The MT9234ZBA global product is approved in 40+ countries. The MT9234ZBA with the voice feature supports voice mail and a full-duplex speakerphone.
Chapter 1 – Introduction Technical Specifications The MT9234ZBA-Series modem meets the following specifications: Trade Name Model Number Server-to-Client Client-to-Server Client-to-Client Data Rates Fax Data Rates Voice Compatibility Data Format Modem Compatibility Fax Compatibility Video Compatibility Error Correction Data Compression Speed Conversion Mode of Operation Flow Control Intelligent Features Command Buffer Transmit Level Frequency Stability Receiver Sensitivity AGC Dynamic Range Interface Conn
Chapter 2 – Installation Chapter 2 – Installation This chapter shows you step-by-step how to set up your Multi-Tech MT9234ZBA modem. Safety Warnings • • • • • • • • Use this product only with UL- and CUL-listed computers (U.S.A. and Canada) To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring. Never install telephone wiring during a lightning storm. Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations.
Chapter 2 – Installation Location of the Jumpers Note: The Speaker Mode Jumper is for a Modem with the Voice Option Changing the Dial-Up/Leased-Line Jumper As shipped from the factory, your modem is configured for normal dial-up operation. That is, the modem must dial a phone number to connect to another modem. To use the modem on a leased line, you must change jumper J2 to select leased line operation, and J3 to select whether it will be the originating or the answering modem.
Chapter 2 – Installation Step 2: Connect the Modem to Your PC Turn off your computer. Place the modem in a convenient location, and then connect it to your computer’s serial port, the telephone line or leased line, AC power, and, optionally, your telephone. Connections - No Voice Connections With Voice Connect the Modem to Your PC Plug one end of the serial cable into the RS232 connector on the modem and the other end into a serial port connector on your computer, such as COM1 or COM2.
Chapter 2 – Installation Connect Speakers (Voice Option) For speakerphone or voice mail applications, use a 1/8-inch plug male-to-male stereo patch cord to connect the SPKR jack on the side of the modem to the LINE IN jack on your sound card. If your sound card does not have a LINE IN jack, use its MIC jack. The stereo male-to-male patch cord can be purchased at a local PC retail store. If you do not have a sound card, you can plug an unamplified speaker directly into the SPKR jack.
Chapter 2 – Installation 10 4. Click on the next button to start the driver pre-installation. 5. 6. You will be prompted confirm the installation of the driver. Click the Install button to continue. There will be a transitory screen, then the process will complete. Click on the Finish button. 7. 8. Connect your modem to an available serial port. Your driver installation is complete. You can now reboot your computer and Windows should detect the modem and install it. a.
Chapter 2 – Installation Step 4: Configure the Modem for Your Country or Region Different countries have different requirements for how modems must function. Therefore, before you use your modem, you must configure it to match the defaults of the country/region in which you are using it. You must also do this if you move the modem to another country/region after it has been configured for the first country/region. You can use one of two configuration methods: 1.
Chapter 2 – Installation Chapter 3 – Operation About the Front Panel The LED indicators on the front panel indicate status, configuration, and activity: TD – Transmit Data. Flashes when the modem is transmitting data to another modem. RD – Receive Data. Flashes when the modem is receiving data. CD – Carrier Detect. Lights when the modem detects a valid carrier signal from another modem. It is on when the modem is communicating with the other modem, and off when the link is broken. OH – Off-Hook.
Chapter 4 – Remote Configuration Chapter 4–Remote Configuration Remote configuration is a network management tool that allows you to configure MultiModem ZBA units anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site. Basic Procedure The following steps can be used when the connection is established by the local or the remote modem.
Chapter 5 – Callback Security Chapter 5 – Callback Security This chapter describes how to use callback security with your modem. Callback security protects your network from unauthorized access and helps control long-distance costs. When callback security is enabled, all callers are requested to enter a password. If a valid password is received, the modem hangs up and returns the call by dialing a phone number that is stored with the password.
Chapter 5 – Callback Security Setting Callback Security Message Parity The modem’s password prompt and messages parity must match the parity of the computer to which the modem is connected. 1. Open a data communications program such as HyperTerminal. 2. In the terminal window, type AT#Sxxxxxxxx, where xxxxxxxx is your password. Press ENTER. The modem responds with OK if the setup password is correct and ERROR if it is wrong. 3. The modem’s parity default value is No parity (AT#CBP0).
Chapter 5 – Callback Security Calling Procedures Use the following procedures to call a modem that has callback security enabled. Note that Autoanswer must be enabled on the calling modem (S0=1). Password-Only Callback Use this procedure when calling from a fixed location. 1. Using a data communications program such as HyperTerminal, dial the number of the callback modem. 2. When the connection is established, the callback modem responds with the following message: Password> 3.
Chapter 5 – Callback Security Extension-Entry Callback Use this procedure when calling from an extension at the callback number. The password that you use must be set up for an optional extension-entry callback. 1. Using a data communications program such as HyperTerminal, dial the number of the callback modem. 2. When the connection is established, the callback modem responds with the following message: Password> 3.
Chapter 5 – Callback Security Callback Security Commands The AT Commands related to Callback Security are included in the AT Commands Reference guide included on MT9234ZBA-Series product CD. Callback Assignments Form Location Password Telephone Number 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 34 25 26 27 28 29 18 Multi-Tech Systems, Inc.
Chapter 6– Troubleshooting Chapter 6 – Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter: • • • • • • • • • • None of the LEDs light when the modem is on.
Chapter 6 – Troubleshooting • Is this the first time you have used the cable? If so, it may not be wired correctly. Check the cable description on the packaging to make sure the cable is the right one for your computer. • Peripheral expansion cards, such as sound and game cards, might include a serial port preconfigured as COM1 or COM2. The extra serial port, or the card itself, may use the same COM port, memory address, or interrupt request (IRQ) as your communication port.
Chapter 6– Troubleshooting The Modem Disconnects While Online • If you are not using Modem on Hold, Call Waiting can interrupt your connection when someone tries to call you. If you have Call Waiting service, disable it before each call. In most telephone areas in North America, you can disable Call Waiting by preceding the telephone number with *70 (but first check with your local telephone company). You can automatically disable Call Waiting by including the disabling code in the modem’s dial prefix (e.
Chapter 6 – Troubleshooting Data Is Being Lost • If you are using data compression and a high speed serial port, set the serial port baud rate to two to six times the data rate. • • Make sure the flow control method you selected in software matches the method selected in the modem.
Appendix A – Upgrading the Modem’s Firmware Appendix A – Upgrading the Modem’s Firmware Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added.
Appendix A – Upgrading the Modem’s Firmware Step 4: Extract the Upgrade Files 1. 2. 3. Install the Flash Wizard utility by double-clicking the file name in Windows Explorer. Extract the upgrade files by double-clicking the file name. The extracted files include a .HEX file, which contains the upgrade data, and a Readme file. Copy the upgrade .HEX file into the Flash Wizard folder, which, in a default installation, is at C:\Program Files\MultiTech Systems\Flash Wizard\.
Appendix B – Regulatory Compliance Appendix B – Regulatory Compliance FCC Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to 47 CFR – FCC Part 15 regulations. The stated limits in this regulation are designed to provide reasonable protection against harmful interference in a residential environment.
Appendix B – Regulatory Compliance Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5. Notice: The Industry Canada label identifies certified equipment.
Appendix B – Regulatory Compliance New Zealand Telecom Warning Notice 1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Appendix B – Regulatory Compliance Brazil Special Cable – for MT9234ZBA model only Attention: A special phone cable is required for regulatory compliance. Um cabo especial para telefone é requerido para a conformidade regulatória. 28 Multi-Tech Systems, Inc.
Appendix C –Environmental Info Appendix C – Environmental Information WEEE (Waste Electrical and Electronic Equipment) Statement July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers, and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
Appendix C – Environmental Info Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc. Certificate of Compliance 2002/95/EC Multi-Tech Systems, Inc. confirms that this product now complies with the chemical concentration limitations set forth in the directive 2002/95/EC of the European Parliament (Restriction Of the use of certain Hazardous Substances in electrical and electronic equipment - RoHS) These Multi-Tech Systems, Inc.
Appendix C –Environmental Info C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc.
Appendix D – Installing a Modem under Linux Appendix D – Installing a Modem under Linux This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most standard external modems and most internal ISA bus modems. Programs in Linux commonly call upon the port, rather than the modem.
Appendix E – Connecting to a Cisco Router Appendix E – Connecting to a Cisco Router Connecting to a Cisco Router Console Port ® The console port on the Cisco IOS router is an asynchronous serial port configured as data communications equipment (DCE). For Cisco 1000, 1600, 2500, 2600, and 3600 series routers, the console port uses an RJ-45 connector. WARNING: Do not connect the modem to the Cisco router’s auxiliary port. This procedure and document apply only to the Cisco router’s console port.
Appendix E – Connecting to a Cisco Router Step 3: Console Port Final Setup Send the following command string to the modem connected to the console port of the Cisco router: AT%R1&W0 The %R1 command sets E0, Q1, &D0, &K0, $SB9600, and %S1, and the &W0 command stores the commands to memory. The %R1 command sets the following functions: E0 Turns command echo off Q1 Turns result codes off &D0 Ignores DTR from the DTE &K0 Selects no flow control $SB9600 Sets the serial baud rate to 9600 bps.
Index A L AT commands &W .................................................................................. 13 O 13 AT Commands ....................................................................... 4 Autoanswer .......................................................................... 21 Leased Line Operation .......................................................... 7 Leased-Line Operation ........................................................ 12 LED Indicators ......................................
