Voice/FaxoverIPNetworks 100 Standalone Voice/IP Gateway Model MVP110 Proprietary Mode Quick Start Guide
Quick Start Guide 82050750 Revision A MultiVOIP 100 (Model MVP110) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2001, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Contents Introduction ................................................................................... 4 Related Documentation ................................................................. 5 Installing Your MultiVOIP ............................................................... 6 Unpacking Your MultiVOIP ............................................................ 8 Safety Warnings ............................................................................ 8 Cabling Your MultiVOIP ................
MultiVOIP Quick Start Guide Introduction Welcome to Multi-Tech's stand-alone Voice/IP Gateway, the MultiVOIP model MVP110. The MultiVOIP enables FXS-only analog voice and fax communication over an IP network. MultiTech’s new voice/fax gateway technology allows voice and fax communication to ride, with no additional expense, over your existing IP network, which has traditionally been data-only.
Introduction Related Documentation The MVP110 Quick Start Guide is intended to be used by qualified systems administrators and network managers. This quick start provides the necessary information for a qualified person to unpack, cable, load software, and configure the unit for proper operation. A detailed MVP110 User Guide is also provided on the system CD with your unit and provides in-depth information on the features and functionality of Multi-Tech’s MultiVOIP.
MultiVOIP Quick Start Guide Installing Your MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the included management software (MultiVOIP Configuration). The recommended installation process includes three phases that, when completed, result in a fully functional Voice Over IP network. A general description of each phase is provided below, and detailed instructions follow throughout the rest of this section.
Introduction Deploy the VOIP Network The final phase of the installation is deployment of the network. Through the first two phases, the VOIP administrator controls configuration, so when the Client MultiVOIPs are sent to their remote sites, the remote site administrators need only to connect the units to their LAN and telephone equipment. A full Phone Directory Database (supplied by the Host MultiVOIP) will be loaded into their unit within minutes of being connected and turned on.
MultiVOIP Quick Start Guide Unpacking Your MultiVOIP www.multitech.com Remove all items from the box (See Figure 4). Voice/Fax over IP Networks MADE IN U.S.A U.S.A MADE IN Figure 4. Unpacking Safety Warnings Caution: Danger of explosion if battery is incorrectly replaced. A lithium battery on the voice/fax channel board provides backup power for the time keeping capability. The battery has an estimated life expectancy of ten years.
Cabling Cabling Your MultiVOIP Cabling your MultiVOIP involves making the proper Power, Command Port, phone system, and Internet connections. Figure 5 shows the back panel connectors and the associated cable connections. The following procedure details the steps necessary for cabling your MultiVOIP. 1. Connect the power supply to a live AC outlet, then connect it to the MultiVOIP as shown in Figure 5. Power Connection FXS Command Port Connection Hub Network Connection Figure 5. Cable Connections 2.
MultiVOIP Quick Start Guide Voice/Fax Channel connector on the back of the MultiVOIP and the other end to the station device. 5. Turn on power to the MultiVOIP by setting the power switch on the right side panel to the On position. Wait for the Boot LED on the MultiVOIP to go off before proceeding. This may take a couple of minutes. Proceed to the Software Loading section to load the MultiVOIP software.
Configure Host MultiVOIP Configuring Your Host MultiVOIP Configuring your Host MultiVOIP involves software loading and configuration. The software loading procedure does not provide every screen or option in the loading process. It is assumed that a technical person with a thorough knowledge of Windows and the software loading process is performing the installation. Additional information on the MultiVOIP software is provided in the User Guide supplied with your MultiVOIP.
MultiVOIP Quick Start Guide If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon. 3. When the Multi-Tech Installation CD dialog box displays, click the Install Software icon. 4. The Welcome dialog box displays. Press Enter or click Next to continue. 5. Follow the on-screen instructions to install your MultiVOIP software.
Configure Host MultiVOIP 6. The following dialog box selects the COM port of your PC connected to the Command port of the MultiVOIP. From the Select Port list, choose the COM port of your PC. Click OK to continue. 7. The Setup Complete dialog displays. Click Finish to continue.
MultiVOIP Quick Start Guide 8. The following message displays: Click No to continue. 9. In the program group, double-click Upgrade Software. 10. The following window displays. Click Yes to continue. 11. The IP Protocol Default Setup dialog box displays. The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame Type by selecting SNAP from the Frame Type list. The available Frame Type choices are TYPE_II and SNAP. 12.
Configure Host MultiVOIP The IP address is your unique LAN IP address, and the Gateway address is the IP address of the device connecting your MultiVOIP to the Internet. Click OK when you are finished. 13. The Channel Setup dialog box displays. It is used to define the voice/fax channel interface, voice coder, fax parameters, billing options, security settings, and regional phone parameters (tone pairs). 14.
MultiVOIP Quick Start Guide again. This option is available for all interface types. In the Flash Timer box, enter the time, in milliseconds, for the duration of flash hook signals output on the interface. To dedicate the local voice/fax channel to a remote voice/ fax channel, (so you will not have to dial the remote channel) select the Auto Call Enable check box. Enter the phone number of the remote VOIP in the Phone Number box.
Configure Host MultiVOIP 17. The Billing/Security tab displays the parameters for billing options, call authentication, and automatic disconnection. 18. You can set up billing options for inbound and outbound calls by selecting them in the Billing Options group and then entering the charge in cents per number of seconds. 19. The Call Authentication option enables password protection for outbound and inbound calls on the selected voice/fax channel.
MultiVOIP Quick Start Guide If your country/region is not the default USA, click the Regional tab and select your country or region from the list. 21. To change the Tone Pairs on the Regional tab, select your country or region from the Country/Region list. The Tone Pairs group parameters change per your choice. Click OK when finished. 22. The following dialog box displays. Click OK. The upgrade takes several minutes to complete. 23. From the Program Group, double-click MultiVOIP Configuration.
Configure Host MultiVOIP database. The host database has the phone numbers of all the MultiVOIPs available for communication on an IP network. This database is downloaded to each Client MultiVOIP as it comes online. Click Add to begin building your phone directory database. 24. The Add/Edit Phone Entry dialog box displays. In the Station Information group, enter the unique phone number of the local device connected to Channel 1 in the Phone Number box. For example phone number 101.
MultiVOIP Quick Start Guide 25. The Description is optional, but can be useful in associating the channel to the extension. If you want, enter a description of your local phone number. This description identifies the phone number you entered in the previous step. 26. Select the Permit Hunting check box if you want calls to roll over to a second voice/fax channel on an answering MultiVOIP 2, 4, or 8-port client MultiVOIP when the first channel is busy.
Configure Host MultiVOIP 28. Click OK and you are returned to the Phone Directory Database dialog box, which now includes phone number 101 with its IP address, channel number, and description. 29. Click Add and the Add/Edit Phone Entry dialog box displays again. 30. Enter the phone number for the remote MultiVOIP in the Station Information group Phone Number box. For example, 201. 31. Enter a description for the remote MultiVOIP phone number in the Description box.
MultiVOIP Quick Start Guide 32. Enter the IP address of the remote MultiVOIP in the IP Address box in the MultiVOIP Identification group. 33. Click OK and you are returned to the Phone Directory Database dialog box, which now includes the second number and related information in the Phone Number list. 34. When you have finished, click OK. On the Main menu, click Download Setup.
Configure Host MultiVOIP 35. The Save Setup dialog box displays. Click OK to proceed. 36. After the setup is written to the MultiVOIP, the unit is rebooted. 37. Verify that the BOOT LED on the MultiVOIP is off after the download is complete. This may take several minutes as the MultiVOIP reboots. 38. Win3.1 users - you are returned to your Program Manager where the MultiVOIP Program Group and Program Items (Windows icons) display.
MultiVOIP Quick Start Guide Configuring Your ClientMultiVOIPs If you are installing a MultiVOIP behind a firewall, you need to add the following UDP ports to your firewall. 900 Signaling Information 5004 RTP Packets 5000 Status Information 5005 RTCP Packets Refer to your firewall user documentation to enter and open these ports. 1. Disconnect the PC from the command port of the Host MultiVOIP and connect it to the command port on the Client MultiVOIP. 2. Win 3.
Configure Client MultiVOIPs match your IP network, select the Frame Type from the Frame Type list. The Frame Type choices are TYPE_II and SNAP. 4. In the Port Address group, enter the IP Address and IP Mask. In the Gateway Address group, enter the gateway IP address for the client unit. The IP address is your unique LAN IP address, and the Gateway address is the IP address of the device connected to the Internet/Intranet. Click OK when you are finished. The Channel Setup dialog box displays. 5.
MultiVOIP Quick Start Guide Check with your in-house telephone personnel to verify whether your local PBX dial signaling is Pulse or DTMF (tone). Set the Regeneration option accordingly. In the Max Dial Digits box, enter the maximum number of digits allowed when dialing a phone number. The default setting is 5. In the Inter Digit Time box, enter the maximum amount of time in milliseconds that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database.
Configure Client MultiVOIPs If you changed the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling. Otherwise, you will always get a busy signal. 9. The Fax group enables you to select the maximum baud rate for faxes and adjust the fax volume. If you do not plan to send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax group. 10.
MultiVOIP Quick Start Guide 13. The Automatic Disconnect option limits call duration to the number of seconds entered in the Disconnect After box. The default value of 180 seconds can be changed to any other value up to 65,535 (roughly 18.2 hours). 14. To change the Tone Pairs on the Regional tab, select your specific country or region from the Country/Region list. The Tone Pairs group parameters change per your selections. Click OK. The following dialog box displays. 15.
Configure Client MultiVOIPs main menu, click Phone Book to display the Phone Directory Database dialog box. In the Database Type group, click the Client option. The Host IP Address box becomes active. 16. Enter the IP address of the host MultiVOIP in the Host IP Address box. 17. Click OK and you are returned to the main menu. 18. Click Download Setup to write the new configuration to the client unit. The Save Setup dialog box displays. 19.
MultiVOIP Quick Start Guide 20. Verify that the Boot LED on the MultiVOIP is off after the download is complete. This may take several minutes as the MultiVOIP reboots. 21. You are returned to the main menu. Your MultiVOIP is operational at this time. Repeat this procedure for each of the client units. When all clients have been configured, proceed with deploying the VOIP network.
Configure Client MultiVOIPs Deploying the VOIP Network Deploying the VOIP network involves the VOIP Administrator developing the VOIP Dialing Directory and deploying the preconfigured client MultiVOIPs to their remote sites. The remote site administrators need only connect power to the preconfigured MultiVOIP, connect it to their Ethernet LAN and predefined telephone equipment, and then wait for the phone directory database to be downloaded. Perform the following procedure to deploy your VOIP network.
MultiVOIP Quick Start Guide Remote Site Administrator 3. Unpack your MultiVOIP. 4. Connect one end of the power supply to a live AC outlet and connect the other end to the Power connection on your MultiVOIP. Voice/Fax Channel Connection PHONE ETHERNET POWER FXS Power Connection Ethernet Connection Figure 5. Remote Site Cable Connection 5. Connect a network cable to the ETHERNET 10Base-T (RJ-45) connector on the back of your MultiVOIP. 6.
Deploy VOIP Network Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
MultiVOIP Quick Start Guide Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your MultiTech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following: Contacting Technical Support Country telephone By E-mail By France: support@multitech.fr (33) 1-64 61 09 81 India: support@multitechindia.com (91) 124-340778 U.K.
Warranty and Regulatory Information FCC Declaration NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
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