Voice / Fax over IP Networks User Guide for Voice/IP Gateways Digital Models (T1, E1, ISDN-PRI): MVP-2410/3010
User Guide S000384A Digital MultiVOIP Units Upgrade Units (Models MVP2410, MVP3010) (MVP24-48 and MVP30-60) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2005, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
CONTENTS CHAPTER 1: OVERVIEW.......................................................................................6 ABOUT THIS MANUAL ...............................................................................................7 INTRODUCTION TO TI MULTIVOIPS (MVP2410 & MVP24-48) ...............................9 T1 Front Panel LEDs..........................................................................................15 INTRODUCTION TO EI MULTIVOIPS (MVP3010 & MVP30-60) ............................
Contents MultiVOIP User Guide CHAPTER 6: T1 PHONEBOOK CONFIGURATION ...................................... 170 T1 VERSUS E1 TELEPHONY ENVIRONMENTS ......................................................... 171 CONFIGURING T1 (NAM) TELEPHONY MULTIVOIP PHONEBOOKS ...................... 171 T1 PHONEBOOK EXAMPLES ................................................................................... 189 3 Sites, All-T1 Example.....................................................................................
MultiVOIP User Guide ContentsVOIP Un-Installing the MultiVOIP Software ............................................................. 321 Upgrading Software.......................................................................................... 323 FTP SERVER FILE TRANSFERS (“DOWNLOADS”)................................................... 324 WEB BROWSER INTERFACE ................................................................................... 334 SYSLOG SERVER FUNCTIONS ...............................
Chapter 1: Overview 6
MultiVOIP User Guide Overview About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes three analog MultiVOIP units, models MVP810, MVP410, and MVP210.
Overview MultiVOIP User Guide MultiVOIP Product Family MVP2410 MVP 24-48 MVP 3010 MVP 30-60 Function T1 digital VOIP unit T1 digital VOIP add-on card E1 digital VOIP unit E1 digital VOIP add-on card Capacity 24 24 channels added channels Chassis/ Mounting 19” 1U rack mount MVP 810 Description Model Description Model 30 channels 30 added channels circuit card only 19” 1U rack mount circuit card only MVP 428 MVP 410 MVP 210 MVP130/ analog voip add-on card analog voip analog voip
MultiVOIP User Guide Overview Introduction to TI MultiVOIPs (MVP2410 & MVP24-48) We proudly present MultiTech’s T1 Digital Multi-VOIP products. The MVP2410 is a rack-mount model; and the MVP24-48 is an add-on expansion card that doubles the capacity of the MVP2410 without adding another chassis. These voice-over-IP products have fax capabilities.
Overview MultiVOIP User Guide H.323, SIP & SPP. Being H.323 compatible, the MVP2410 can place calls to telephone equipment at remote IP network locations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many special features common to conventional telephony. H.
MultiVOIP User Guide Overview RADIUS Support. Inter-operation with a RADIUS server allows for call accounting (especially for billing) on a voip system. The MultiVOIP supports inter-operation with RADIUS servers for the RADIUS accounting function (but not the RADIUS authentication function). STUN Support. The STUN protocol (Simple Traversal of UDP through NATs (Network Address Translation)) assists with the packet routing functions of devices behind NAT firewalls or routers.
Overview MultiVOIP User Guide While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging).
MultiVOIP User Guide Overview The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known. Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI.
Overview MultiVOIP User Guide Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid and freeware, can be obtained from Kiwi Enterprises, among other firms. See www.
MultiVOIP User Guide Overview Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding.
Overview MultiVOIP User Guide MVP2410 Front Panel LED Definitions LED NAME DESCRIPTION Power Indicates presence of power. Boot After power up, the Boot LED will be on for about 10 seconds while the MVP2410 is booting. FDX Full-Duplex & Collision LED. This LED indicates whether the Ethernet connection is half-duplex or fullduplex (FDX) and, in half-duplex mode, indicates occurrence of data collisions. LED is on constantly for full-duplex mode; LED is off constantly for half-duplex mode.
MultiVOIP User Guide Overview Introduction to EI MultiVOIPs (MVP3010 & MVP30-60) We proudly present MultiTech’s E1 Digital Multi-VOIP products. The MVP3010 is a rack-mount model and the MVP30-60 is an add-on expansion card that doubles the capacity of the MVP3010 without adding another chassis. All of these voice-over-IP products have fax capabilities.
Overview MultiVOIP User Guide H. 323, SIP, & SPP. Being H.323 compatible, the MVP3010 can place calls to telephone equipment at remote IP network locations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many special features common to conventional telephony. H.
MultiVOIP User Guide Overview supports inter-operation with RADIUS servers for the RADIUS accounting function (but not the RADIUS authentication function). STUN Support. The STUN protocol (Simple Traversal of UDP through NATs (Network Address Translation)) assists with the packet routing functions of devices behind NAT firewalls or routers. The MultiVOIP supports inter-operation with STUN servers and NATs (SIP based environment only). Gatekeeper.
Overview MultiVOIP User Guide While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging).
MultiVOIP User Guide Overview The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known. Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI.
Overview MultiVOIP User Guide Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid and freeware, can be obtained from Kiwi Enterprises, among other firms. See www.
MultiVOIP User Guide Overview Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding.
Overview MultiVOIP User Guide E1 LED Descriptions MVP3010 Front Panel LED Definitions LED NAME DESCRIPTION Power Indicates presence of power. Boot After power up, the Boot LED will be on for about 10 seconds while the MVP3010 is booting. FDX Full-Duplex & Collision LED. This LED indicates whether the Ethernet connection is half-duplex or fullduplex (FDX) and, in half-duplex mode, indicates occurrence of data collisions.
MultiVOIP User Guide Overview Specifications Specs for Digital T1 MultiVOIP Units Digital T1 MultiVOIP Specifications Parameter ……/Model Operating Voltage/Current Mains Frequencies Power Consumption Mechanical Dimensions Weight 100-240 VAC 1.2 - 0.6 A 50/60 Hz MVP-2410 w/ MVP24-48 Expansion Card 100-240 VAC 1.2 - 0.6 A 50/60 Hz 17 watts 27 watts 1.75”H x 17.4”W x 8.75”D 1.75”H x 17.4”W x 8.75”D 4.5cm H x 44.2 cm W x 22.2 cm D 7.1 lbs. (3.2 kg) 4.5cm H x 44.2 cm W x 22.2 cm D 7.5 lbs. (3.
Overview MultiVOIP User Guide Specs for Digital E1 MultiVOIP Units Digital E1 MultiVOIP Specifications Parameter ……/Model MVP-3010 Operating Voltage/Current Mains Frequencies Power Consumption Mechanical Dimensions 100-240 VAC 1.2 - 0.6 A 50/60 Hz MVP-3010 w/ MVP30-60 Expansion Card 100-240 VAC 1.2 - 0.6 A 50/60 Hz 17 watts 27 watts 1.75”H x 17.4”W x 8.75”D 1.75”H x 17.4”W x 8.75”D 4.5cm H x 44.2 cm W x 22.2 cm D 7.1 lbs. (3.2 kg) 4.5cm H x 44.2 cm W x 22.2 cm D 7.5 lbs. (3.
MultiVOIP User Guide Overview Installation at a Glance The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using management software (MultiVOIP Configuration software) and confirming connectivity with another voip site. This process results in a fully functional Voice-Over-IP network. Related Documentation The MultiVOIP User Guide (the document you are now reading) comes in electronic form and is included on your system CD.
Chapter 2: Quick Start Instructions 28
MultiVOIP User Guide Quick Start Instructions The Quick Start Guide is a separate manual with streamlined instructions to get the MultiVOIP up and running quickly. These startup instructions include assistance on setting up the MultiVOIP’s Inbound and Outbound Phonebooks.
Mechanical Installation & Cabling MultiVOIP User Guide Chapter 3: Mechanical Installation and Cabling 30
MultiVOIP User Guide Mechanical Installation & Cabling Introduction When the MVP2410 or MVP3010 unit is to be installed into a rack, two able-bodied persons should participate. Please read the safety notices before beginning installation. Safety Warnings Lithium Battery Caution A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The battery has an estimated life expectancy of ten years.
Mechanical Installation & Cabling MultiVOIP User Guide Unpacking Your MultiVOIP When unpacking your MultiVOIP, check to see that all of the items shown are included in the box. If any box contents are missing, contact MultiTech Tech Support at 1-800-972-2439.
MultiVOIP User Guide Mechanical Installation & Cabling Rack Mounting Instructions The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-2.
Mechanical Installation & Cabling MultiVOIP User Guide Safety Recommendations for Rack Installations Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit.
MultiVOIP User Guide Mechanical Installation & Cabling 19-Inch Rack Enclosure Mounting Procedure Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure will certainly require two persons. Essentially, the technicians must attach the brackets to the MultiVOIP chassis with the screws provided, as shown in Figure 3-3, and then secure unit to rack rails by the brackets, as shown in Figure 3-4. Because equipment racks vary, screws for rack-rail mounting are not provided.
Mechanical Installation & Cabling MultiVOIP User Guide Cabling Cabling Procedure Cabling your MultiVOIP entails making the proper connections for power, command port, phone system (T1/E1 line connected to PBX or telco office), and Ethernet network. Figure 3-5 shows the back panel connectors and the associated cable connections. The following procedure details the steps necessary for cabling your MultiVOIP. 1.
MultiVOIP User Guide Mechanical Installation & Cabling 4. If you intend to configure the MultiVOIP remotely using the MultiVOIP Windows GUI, connect an RJ-11 phone cable between the Command Modem connector (at the rear of the MultiVOIP) and a receptacle served by a telco POTS line. See Figure 3-6. The Command Modem is built into the MultiVOIP unit. To configure the MultiVOIP remotely using its Windows GUI, you must call into the MultiVOIP’s Command Modem.
Technical Configuration (T1/E1) MultiVOIP User Guide Chapter 4: Software Installation 38
MultiVOIP User Guide Mechanical Installation & Cabling Introduction Configuring software for your MultiVOIP entails three tasks: (1) loading the software onto the PC (this is “Software Installation and is discussed in this chapter), (2) setting values for telephony and IP parameters that will fit your system (this is “Technical Configuration” and it is discussed in Chapter 5), and (3) establishing “phonebooks” that contain the various dialing patterns for VOIP calls made to different locations (this is “P
Technical Configuration (T1/E1) MultiVOIP User Guide 2. Insert the MultiVOIP CD into your CD-ROM drive. The CD should start automatically. It may take 10 to 20 seconds for the Multi-Tech CD installation window to display. If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon. 3. When the Multi-Tech Installation CD dialog box appears, click the Install Software icon.
MultiVOIP User Guide Mechanical Installation & Cabling 4. A ‘welcome’ screen appears. Press Enter or click Next to continue.
Technical Configuration (T1/E1) MultiVOIP User Guide 5. Follow the on-screen instructions to install your MultiVOIP software. The first screen asks you to choose the folder location of the files of the MultiVOIP software. Choose a location and click Next.
MultiVOIP User Guide Mechanical Installation & Cabling 6. At the next screen, you must select a program folder location for the MultiVOIP software program icon. Click Next. Transient progress screens will appear while files are being copied.
Technical Configuration (T1/E1) MultiVOIP User Guide 7. On the next screen you can select the COM port that the command PC will use when communicating with the MultiVoip unit. After software installation, the COM port can be re-set in the MultiVOIP Software (from the sidebar menu, select Connection | Settings to access the COM Port Setup screen or use the keyboard shortcut Ctrl + G).
MultiVOIP User Guide Mechanical Installation & Cabling 8. A completion screen will appear. Click Finish. 9. When setup of the MultiVOIP software is complete, you will be prompted to run the MultiVOIP software to configure the VOIP. Software installation is complete at this point. You may proceed with Technical Configuration now or not, at your convenience. Technical Configuration instructions are in the next chapter of this manual.
Technical Configuration (T1/E1) MultiVOIP User Guide Un-Installing the MultiVOIP Configuration Software 1. To un-install the MultiVOIP configuration software, go to Start | Programs and locate the entry for the MultiVOIP program. Select Uninstall. 2. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process.
MultiVOIP User Guide Mechanical Installation & Cabling 3. A special warning message similar to that shown below may appear concerning the MultiVOIP software’s “.bin” file. Click Yes.
Technical Configuration (T1/E1) MultiVOIP User Guide 4. A completion screen will appear. Click Finish.
Chapter 5: Technical Configuration 49
Technical Configuration MultiVOIP User Guide Configuring the MultiVOIP There are two ways in which the MultiVOIP must be configured before operation: technical configuration and phonebook configuration. Technical Configuration. First, the MultiVOIP must be configured to operate with technical parameter settings that will match the equipment with which it interfaces. There are eight types of technical parameters that must be set.
MultiVOIP User Guide Technical Configuration Local configuration is done through a connection between the “Command” port of the MultiVOIP and the COM port of the computer; the MultiVOIP configuration program is used. Remote configuration is done through a connection between the MultiVOIP’s Ethernet (network) port and a computer connected to the same network. The computer could be miles or continents away from the MultiVOIP itself.
Technical Configuration MultiVOIP User Guide Functional Equivalence of Interfaces. The MultiVOIP configuration program is required to do the initial configuration (that is, setting an IP address for the MultiVOIP unit) so that the VOIP unit can communicate with the MultiVoipManager program or with the web browser GUI. Management of the VOIP after that point can be done from any of these three programs since they all offer essentially the same functionality.
MultiVOIP User Guide Technical Configuration Local Configuration This manual primarily describes local configuration with the Windows GUI. After IP addresses have been set locally using the Windows GUI, most aspects of configuration (logging functions are an exception) can be handled through the web browser GUI, as well (see the Operation and Maintenance chapter of this manual). In most aspects of configuration, the Windows GUI and web-browser GUI differ only graphically, not functionally.
Technical Configuration MultiVOIP User Guide IP Parameters The following parameters must be known about the network (LAN, WAN, Internet, etc.) to which the MultiVOIP will connect: Ê Ask your computer network administrator. # Info needed to operate: all MultiVOIP models. IP Network Parameters: Record for each VOIP Site in System • IP Address • IP Mask • Gateway • Domain Name Server (DNS) Info • If SIP protocol is used, determine whether or not 802.1p Packet Prioritization will be used.
MultiVOIP User Guide Technical Configuration T1 Telephony Parameters (for MVP2410) The following parameters must be known about the PBX or telco central office equipment to which the T1 MultiVOIP will connect: Ê T1 Phone Parameters Ask phone company or PBX maintainer.
Technical Configuration MultiVOIP User Guide E1 Telephony Parameters (for MVP3010) The following parameters must be known about the PBX or telco central office equipment to which the E1 MultiVOIP will connect: Ê E1 Phone Parameters Info needed to operate: MVP3010 Ask phone company or PBX maintainer.
MultiVOIP User Guide Technical Configuration SMTP Parameters (for email call log reporting) required if log reports of VOIP call traffic are to be sent by email Optional SMTP Parameters Preparation Task: Ask Mail Server administrator to set up email account (with password) for the MultiVOIP unit itself. Be sure to give a unique identifier to each individual MultiVOIP unit. . To: I.T. Department re: email account for VOIP voip-unit2@biggytech.
Technical Configuration MultiVOIP User Guide Config Info CheckList 58
MultiVOIP User Guide Technical Configuration Local Configuration Procedure (Summary) After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its specific setting. Although the summary below includes all of these steps, some are optional. 1. Check Power and Cabling. 2. Start MultiVOIP Configuration Program. 3. Confirm Connection. 4. Solve Common Connection Problems. A.
Technical Configuration MultiVOIP User Guide 17. Set NAT Traversal (STUN) parameters. Optional. Applicable only under SIP Call Signaling when the UDP transport protocol is used. 18. Set RADIUS parameters. Optional. Used only if system interfaces with RADIUS server for billing or other accounting functions. 19. Set Baud Rate (of COM port connection to ‘Command’ PC). 20. View System Info screen and set updating interval (optional). 21. Save the MultiVOIP configuration. 22.
MultiVOIP User Guide Technical Configuration 3. Confirm Connection. If the MultiVOIP is set for an available COM port and is correctly cabled to the PC, the MultiVOIP main screen will appear. (If the main screen appears grayed out and seems inaccessible, go to step 4.
Technical Configuration MultiVOIP User Guide In the lower left corner of the screen, the connection status of the MultiVOIP will be displayed. The messages in the lower left corner will change as detection occurs. The message “MultiVOIP Found” confirms that the MultiVOIP is in contact with the MultiVOIP configuration program. Skip to step 5.
MultiVOIP User Guide Technical Configuration 4. Solving Common Connection Problems. A. Fixing a COM Port Problem. If the MultiVOIP main screen appears but is grayed out and seems inaccessible, the COM port that was specified for its communication with the PC is unavailable and must be changed. An error message will appear.
Technical Configuration MultiVOIP User Guide 4B. Fixing a Cabling Problem. If the MultiVOIP cannot be located by the computer, two error messages will appear (saying “Multi-VOIP Not Found” and “Phone Database Not Read”). In this case, the MultiVOIP is simply disconnected from the network. For instructions on MultiVOIP cable connections, see the Cabling section of Chapter 3. 5. Configuration Parameter Groups: Getting Familiar, Learning About Access.
MultiVOIP User Guide Technical Configuration 6. Set Ethernet/IP Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar.
Technical Configuration MultiVOIP User Guide In each field, enter the values that fit your particular network.
MultiVOIP User Guide Technical Configuration The Ethernet/IP Parameters fields are described in the tables and text passages below. Note that both DiffServ parameters (Call Control PHB and VoIP Media PHB) must be set to zero if you enable Packet Prioritization (802.1p). Nonzero DiffServ values negate the prioritization scheme. Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description Ethernet Parameters Packet Prioritization (802.1p) Y/N Select to activate prioritization under 802.
Technical Configuration MultiVOIP User Guide Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description Ethernet Parameters 802.1p (continued) Important business applications subject to some form of “Admission Control”, such as preplanning of Network requirement, characterized by bandwidth reservation per flow. 5 – Video: Traffic characterized by delay < 100 ms. 6 – Voice: Traffic characterized by delay < 10 ms.
MultiVOIP User Guide Technical Configuration Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description IP Parameter fields Gateway Name alphanumeric Descriptor of current voip unit to distinguish it from other units in system. Enable DHCP Y/N Dynamic Host disabled by default Configuration Protocol is a method for assigning IP address and other IP parameters to computers on the IP network in a single message with great flexibility.
Technical Configuration MultiVOIP User Guide Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description DiffServ Parameter fields DiffServ PHB (Per Hop Behavior) values pertain to a differential prioritizing system for IP packets as handled by DiffServ-compatible routers. There are 64 values, each with an elaborate technical description.
MultiVOIP User Guide Technical Configuration The IP Datagram with Header, Its Type-of-Service field, & DiffServ bits => 0 VERS 4 HLEN 8 16 19 24 31 TOTAL LENGTH TYPE OF SERVICE FLAGS IDENTIFICATION FRAGMENT OFFSET TIME TO LIVE PROTOCOL HEADER CHECKSUM SOURCE IP ADDRESS DESTINATION IP ADDRESS IP OPTIONS (if any) PADDING … end of header DATA … The TOS field consists of eight bits, of which only the first six are used. These six bits are called the “Differentiated Service Codepoint” or DSCP bits.
Technical Configuration MultiVOIP User Guide Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description FTP Parameter fields FTP Server Enable Y/N Default = disabled See “FTP Server File Transfers” in Operation & Maintenance chapter. MultiVOIP unit has an FTP Server function so that firmware and other important operating software files can be transferred to the voip via the network.
MultiVOIP User Guide Technical Configuration About Service Records An SRV record holds the following information: • Service: the symbolic name of the desired service. • Protocol: this is usually either TCP or UDP. • Domain name: the domain for which this record is valid. • TTL: standard DNS time to live field. • Class: standard DNS class field (this is always IN). • Priority: the priority of the target host. • Weight: A relative weight for records with the same priority.
Technical Configuration MultiVOIP User Guide 7. Set up the Web Browser GUI (Optional). After an IP address for the MultiVOIP unit has been established, you can choose to do any further configuration of the unit (a) by using the MultiVOIP web browser GUI, or (b) by continuing to use the MultiVOIP Windows GUI. If you want to do configuration work using the web browser GUI, you must first set it up. To do so, follow the steps below. A.
MultiVOIP User Guide Technical Configuration 8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar.
Technical Configuration MultiVOIP User Guide In each field, enter the values that fit your particular network.
MultiVOIP User Guide Technical Configuration Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box. To copy a set of Voice/FAX parameters to all channels, select “Copy to All” and click Copy.
Technical Configuration MultiVOIP User Guide The Voice/FAX Parameters fields are described in the tables below. Field Name Default Select Channel Voice/Fax Parameter Definitions Values Description -When this button is clicked, all Voice/FAX parameters are set to their default values. 1-2 (210) Channel to be configured is selected here.
MultiVOIP User Guide Technical Configuration Voice/Fax Parameter Definitions (cont’d) Field Name Values Description DTMF Parameters Duration 60 – 3000 (DTMF) ms When DTMF: Out of Band is selected, this setting determines how long each DTMF digit ‘sounds’ or is held. Default = 100 ms. Not supported in 5.02c BRI software. DTMF In/Out of Band Out of Band, or Inband When DTMF Out of Band is selected, the MultiVOIP detects DTMF tones at its input and regenerates them at its output.
Technical Configuration MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Valuee FAX Parameters (cont’d) Description Fax Volume (Default = -9.5 dB ) Jitter Value (Fax) -18.5 dB to –3.5 dB Controls output level of fax tones. To be changed only under the direction of Multi-Tech’s Technical Support. Default = 400 ms Defines the inter-arrival packet deviation (in milliseconds) for the fax transmission.
MultiVOIP User Guide Technical Configuration Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Determines whether selection of Autocoder is manual or automatic. matic When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max Bandwidth setting. G.723, G.729, or G.711 are negotiated. Selected G.
Technical Configuration MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silence Y/N Determines whether silence compression is enabled (checked) for this voice channel. Compression With Silence Compression enabled, the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel. Default = on.
MultiVOIP User Guide Technical Configuration Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Auto Call / Offhook Alert AutoCall, Offhook Alert The AutoCall option enables the local MultiVOIP to call a remote MultiVOIP without the user having to dial a Phone Directory Database number.
Technical Configuration MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Auto Call / Offhook Alert AutoCall, Offhook Alert (continued from previous page) Generate Local Dial Tone Y/N Used for AutoCall only. If selected, dial tone will be generated locally while the call is being established between gateways. The capability to generate dial tone locally would be particularly useful when there is a lengthy network delay.
MultiVOIP User Guide Technical Configuration Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Offhook Alert Timer 0 – 3000 seconds The length of time that must elapse before the offhook alert is triggered and a call is automatically made to the phone number listed in the Phone Number field. Phone Number -- Phone number used for Auto Call function or Offhook Alert Timer function.
Technical Configuration MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Dynamic Jitter Dynamic Dynamic Jitter defines a minimum Jitter Buffer and a maximum jitter value for voice communications. When receiving voice packets from a remote MultiVOIP, varying delays between packets may occur due to network traffic problems. This is called Jitter. To compensate, the MultiVOIP uses a Dynamic Jitter Buffer.
MultiVOIP User Guide Technical Configuration Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter Maximum Jitter Value 60 to 400 ms The maximum dynamic jitter buffer of 400 milliseconds is the maximum delay tolerable over a high jitter network. Default = 300 msec Optimization Factor 0 to 12 The Optimization Factor determines how quickly the length of the Dynamic Jitter Buffer is changed based on actual jitter encountered on the network.
Technical Configuration MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic Disconnection -- The Automatic Disconnection group provides four options which can be used singly or in any combination. Jitter Value 1-65535 milliseconds The Jitter Value defines the average inter-arrival packet deviation (in milliseconds) before the call is automatically disconnected. The default is 300 milliseconds.
MultiVOIP User Guide Technical Configuration 9. Set T1/E1/ISDN Parameters. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar.
Technical Configuration MultiVOIP User Guide In each field, enter the values that fit your particular network.
MultiVOIP User Guide Technical Configuration T1 Parameters. The parameters applicable to T1 and their values are shown in the figure below. These T1 Parameter fields are described in the tables that follow.
Technical Configuration MultiVOIP User Guide T1 Parameter Definitions Field Name Values Description T1/E1/ISDN T1 North American digital telephony standard. Long-Haul Mode Y/N In Long-Haul Mode, the MultiVOIP automatically recovers received signals as low as –36 dB. The maximum reachable length with 22 AWG cable is 2000 meters. When Long-Haul Mode is disabled, signals as low as –10 dB can be received. Default: disabled. CRC Check Y/N When enabled, allows generation and checking of CRC bits.
MultiVOIP User Guide Technical Configuration T1 Parameter Definitions (cont’d) Field Name Values Description CAS Protocol E&M Immed Strt E&M Wink Start Channel Associated Signaling (CAS) is a method of incorporating telephony signaling info into a T1 voice/data stream. In CAS, the signaling bits (the A, B, C, and D bits) are multiplexed into the signal stream of each T1 channel. (By contrast, in Common Channel Signaling (CCS), one channel handles signaling for all other channels.
Technical Configuration MultiVOIP User Guide T1 Parameter Definitions Field Name Values Description FXS Ground Start Supervision Parameters Answer Delay (Enable) Y/N When this option is selected, the FXS interface sends the connection notice to the calling party only when the Answer Delay Timer expires. The connection notice is sent regardless of whether or not the called extension has gone offhook.
MultiVOIP User Guide Technical Configuration T1 Parameter Definitions (cont’d) Field Name Values Description FXS Ground Start Supervision Parameters Tone Detection (Enable) Y/N After a specified tone (chosen from the Available Tones list) coming from the PBX is stopped, the FXS interface will send the ‘connect’ signal to the calling party. Available Tones (List) Busy Tone, Dial List from which tones can be chosen to signal call answer.
Technical Configuration MultiVOIP User Guide T1 Parameter Definitions (cont’d) Field Name Values Description ISDN Parameters Country see table, later this chapter Country in which MultiVOIP is operating with ISDN. Operator see table, later this chapter Indicates phone switch manufacturer/model or refers to telco so as to specify the switching system in question. ISDN is implemented somewhat differently in different switches. Note on Country & Operator options.
MultiVOIP User Guide Technical Configuration T1 Parameter Definitions (cont’d) Field Name Values Description General T1/E1/ISDN Parameters Line Build Out 0 dB, -7.5 dB, -15 dB, -22.5 dB To reduce the crosstalk on received signals, a transmit attenuator can be placed in the data path. Transmit attenuation is selectable. Default: O dB Pulse Shape Level 0 to 40 Meters 40 to 81 m 81 to 122 m 122 to 162 m 162 to 200 m Refers to length of cable between MultiVOIP and PBX/telco in meters.
Technical Configuration MultiVOIP User Guide T1 Parameter Definitions (cont’d) Field Name Values Description Line Coding AMI / B8ZS Match to PBX or telco. PCM Law A-Law/Mu-Law Match to PBX or telco. “ Mu-law” is analog-to-digital compression/expansion standard used in North America. “A-law” is European standard.
MultiVOIP User Guide Technical Configuration E1 Parameters. The parameters applicable to E1 and their values are shown in the figure below. These E1 Parameter fields are described in the tables that follow.
Technical Configuration MultiVOIP User Guide E1 Parameter Definitions Field Name Values Description T1/E1/ISDN E1 European standard. Long-Haul Mode Y/N In Long-Haul Mode, the MultiVOIP automatically recovers received signals as low as –36 dB. The maximum reachable length with 22 AWG cable is 2000 meters. When Long-Haul Mode is disabled, signals as low as –10 dB can be received. Default: disabled. CRC Check -- Not applicable to E1.
MultiVOIP User Guide Technical Configuration E1 Parameter Definitions (cont’d) Field Name Values Description CAS Protocol E&M Immed Strt E&M Wink Start Channel Associated Signaling (CAS) is a method of incorporating telephony signaling info into an E1 voice/data stream. In CAS, the signaling bits (the A, B, C, and D bits) are multiplexed into the signal stream of each E1 channel. (By contrast, in Common Channel Signaling (CCS), one channel handles signaling for all other channels.
Technical Configuration MultiVOIP User Guide E1 Parameter Definitions Field Name Values Description FXS Ground Start Supervision Parameters Answer Delay (Enable) Y/N When this option is selected, the FXS interface sends the connection notice to the calling party only when the Answer Delay Timer expires. The connection notice is sent regardless of whether or not the called extension has gone offhook.
MultiVOIP User Guide Technical Configuration E1 Parameter Definitions (cont’d) Field Name Values Description FXS Ground Start Supervision Parameters Tone Detection (Enable) Y/N After a specified tone (chosen from the Available Tones list) coming from the PBX is stopped, the FXS interface will send the ‘connect’ signal to the calling party. Available Tones (List) Busy Tone, Dial List from which tones can be chosen to signal call answer.
Technical Configuration MultiVOIP User Guide E1 Parameter Definitions (cont’d) Field Name Values Description ISDN Parameters Country see table, later this chapter Country in which MultiVOIP is operating with ISDN. Operator see table, later this chapter Indicates phone switch manufacturer/model or refers to telco so as to specify the switching system in question. ISDN is implemented somewhat differently in different switches. Note on Country & Operator options.
MultiVOIP User Guide Technical Configuration E1 Parameter Definitions (cont’d) Field Name Values Description General E1/E1/ISDN Parameters Line Build Out 0 dB, -7.5 dB, -15 dB, -22.5 dB To reduce the crosstalk on received signals, a transmit attenuator can be placed in the data path. Transmit attenuation is selectable. Default: O dB Pulse Shape Level 0 to 40 Meters 40 to 81 m 81 to 122 m 122 to 162 m 162 to 200 m Refers to length of cable between MultiVOIP and PBX/telco in meters.
Technical Configuration MultiVOIP User Guide E1 Parameter Definitions (cont’d) Field Name Values Description Line Coding AMI / B8ZS Match to PBX or telco. PCM Law A-Law/Mu-Law Match to PBX or telco. “ Mu-law” is analog-to-digital compression/expansion standard used in North America. “A-law” is European standard.
MultiVOIP User Guide Technical Configuration 10. Set ISDN Parameters (if applicable). These parameters are accessible in the T1/E1/ISDN Parameters screen. If your T1 or E1 phone line is a Primary Rate Interface ISDN line, enable ISDN-PRI and set it for the particular implementation of ISDN that your telco uses. The ISDN types supported by the digital MultiVOIP units (at press time) are listed below, organized by country.
Technical Configuration MultiVOIP User Guide 11. Set Call Signaling Parameters. This dialog box leads to 3 others, one for each of the call-signaling types supported (H.323, SIP, and SPP). These dialog boxes can be reached by pulldown menu, keyboard shortcut, or a sidebar menu. Accessing “Call Signaling Parameters” Pulldown Shortcut Sidebar Alt + C Accessing the Signaling Protocols Protocol H.
MultiVOIP User Guide Technical Configuration The tables below describes all fields in the general H.323 Call Signaling screen. H.323 Call Signaling Parameter Definitions Field Name Values Description Use Fast Start Y/N Enables the H.323 Fast Start procedure. May need to be enabled/disabled for compatibility with third-party VOIP gateways. Signaling Port port number Default: 1720 (H.
Technical Configuration MultiVOIP User Guide H.323 Call Signaling Parameter Defns (cont’d) Field Name Primary GK (Gatekeeper) Alternate GK (Gatekeepers) 1 and 2 Gatekeeper / IP Address Values Description GateKeeper RAS Parameters This is the preferred gatekeeper -for controlling the traffic of the current voip. A first and a second alternate -gatekeeper can be specified for use by the current voip for situations where the Primary GK is busy or otherwise unavailable. IP address of the GateKeeper. n.n.n.
MultiVOIP User Guide Technical Configuration . H.323 Call Signaling Parameter Defns (cont’d) GateKeeper RAS Parameters Field Name Values RAS TTL Value in seconds Gatekeeper Discovery Polling Interval Use Online Alternate Gatekeeper List (Y/N) Description The H.323 Gatekeeper “Time to Live” value. As soon as a MultiVOIP gateway registers with a gatekeeper (allowing the gatekeeper to control its call traffic) a countdown timer begins. The RAS TTL Value is the interval of the countdown timer.
Technical Configuration MultiVOIP User Guide H.323 Call Signaling Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters H.323 Multiplexing (Mux) Y/N H.245 Tunneling (Tun) Values: Y/N Signaling for multiple phone calls can be carried on a single port rather than opening a separate signaling port for each call. This conserves bandwidth resources. Description: H.245 messages are encapsulated within the Q.931 call-signaling channel. Among other things, the H.
MultiVOIP User Guide Technical Configuration H.323 Call Signaling Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters Parallel H.245 (FS + Tun) Annex –E (AE) Values: Y/N Description: FS (Fast Start or Fast Connect) is a Q.931 feature of H.323v2 to hasten call setup as well as ‘pre-opening’ the media channel before the CONNECT message is sent. This pre-opening is a requirement for certain billing activities. Under Parallel H.
Technical Configuration MultiVOIP User Guide The tables below describes all fields in the general SIP Call Signaling screen. SIP Call Signaling Parameter Definitions Field Name Values Description SIP Proxy Parameters Signaling Port Use SIP Proxy Port number on which the MultiVOIP UserAgent software module will be waiting for any incoming SIP requests. Y/N Allows the MultiVOIP to work in conjunction with a proxy server.
MultiVOIP User Guide Technical Configuration SIP Call Signaling Parameter Definitions (cont’d) Field Name Values Description SIP Proxy Parameters Allow Incoming Calls Through SIP Proxy Only Y/N When selected, incoming calls are accepted only if those calls come through the gatekeeper. Primary Proxy -- Alternate Proxy 1 and 2 -- Proxy Domain Name / IP Address n.n.n.n where n=0-255 This is the preferred SIP proxy server for controlling the traffic of the current voip.
Technical Configuration MultiVOIP User Guide SIP Call Signaling Parameter Definitions (cont’d) Field Name Values & Description SIP Proxy Parameters Password Values: alphanumeric Description: Password for proxy server function. See “User Name” description above. ReRegistration Time Values: numeric (in seconds) Proxy Polling Interval integer 60 - 300 TTL Value in seconds The SIP proxy “Time to Live” value.
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Technical Configuration MultiVOIP User Guide The tables below describes all fields in the general SPP Call Signaling screen.
MultiVOIP User Guide Technical Configuration SPP Call Signaling Parameter Definitions (cont’d) Field Name Values Description Single Port Protocol (SPP) [continued] Client Options Client Option fields are active only in registrar/client mode and only for client voip units. This is the preferred SPP registrar gateway for controlling the traffic of the current voip.
Technical Configuration MultiVOIP User Guide SPP Call Signaling Parameter Definitions (cont’d) Field Name Values Description Proxy/NAT Device Parameters Behind Proxy/NAT device Y/N Proxy/NAT Device Parameters – Public IP Address n.n.n.n where n=0-255 Enables MultiVOIP (running in SPP Registrar mode) to operate ‘behind’ a proxy/NAT device (NAT = Network Address Translation). The public IP address of the proxy/NAT device which the MultiVOIP is behind.
MultiVOIP User Guide Technical Configuration 11. Set SNMP Parameters (Remote Voip Management). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. To make the MultiVOIP controllable by a remote PC running the MultiVoipManager software, check the “Enable SNMP Agent” box on the SNMP Parameters screen.
Technical Configuration MultiVOIP User Guide In each field, enter the values that fit your particular system.
MultiVOIP User Guide Technical Configuration The SNMP Parameter fields are described in the table below. SNMP Parameter Definitions Field Name Values Description Enable SNMP Agent Y/N Enables the SNMP code in the firmware of the MultiVOIP. This must be enabled for the MultiVOIP to communicate with and be controllable by the MultiVoipManager software. Default: disabled Trap Manager Parameters Address 4 places; n.n.n.n n = 0-255 Community Name -- IP address of MultiVoipManager PC.
Technical Configuration MultiVOIP User Guide 12. Set Regional Parameters (Phone Signaling Tones & Cadences). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar.
MultiVOIP User Guide Technical Configuration The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), ring tone, and other, more specialized tones. Remote Configuration/Command Modem. Each MVP2410 and MVP3010 MultiVOIP unit contains a built-in modem.
Technical Configuration MultiVOIP User Guide The Regional Parameters fields are described in the table below.
MultiVOIP User Guide Field Name Country/ Region Technical Configuration “Regional Parameter” Definitions Values Description USA, Japan, UK, Custom Note: “Survivability” tone indicates a special type of call-routing redundancy & applies to MultiVantage voip units only.
Technical Configuration MultiVOIP User Guide “Regional Parameter” Definitions (cont’d) Field Name Values Description Standard Tones fields (cont’d) Gain 1 gain in dB +3dB to –31dB and “mute” setting Amplification factor of lower frequency of pair. This applies to the dial, ring, busy and ‘unobtainable’ tones that the MultiVOIP outputs as audio to the FXS, FXS, or E&M port. Default: 16dB Gain 2 gain in dB +3dB to –31dB and “mute” setting Amplification factor of higher frequency of pair.
MultiVOIP User Guide Technical Configuration “Regional Parameter” Definitions (cont’d) Field Name Values Description Country Selection for Built-In Modem (not applicable to MVP130/130FXS MVP210, MVP410ST, or MVP810ST) country name MultiVOIP units operating with the X.06 software release (and above) include a built-in modem. The administrator can dial into this modem to configure the MultiVOIP unit remotely.
Technical Configuration MultiVOIP User Guide 13. Set Custom Tones and Cadences (optional). The Regional Parameters dialog box has a secondary dialog box that allows you to customize DTMF tone pairs to create unique ring-tones, dial-tones, busy-tones or “unobtainable” tones (fast busy signal) or “re-order” tones (telling the user that she must hang up an off-hook phone) or “survivability” tones (an indication of call-routing redundancy) for your system.
MultiVOIP User Guide Technical Configuration The Custom Tone-Pair Settings fields are described in the table below. Custom Tone-Pair Settings Definitions Field Name Values Description Tone Pair dial tone, busy tone, ring tone, ‘unobtainable’ tone, survivability tone, re-order tone Identifies the type of telephony signaling tone for which frequencies are being specified. TONE PAIR VALUES About Defaults: US telephony values are used as defaults on this screen.
Technical Configuration MultiVOIP User Guide Custom Tone-Pair Settings Definitions Field Name Values Description Cadence 1 integer time value in milli-seconds; zero value for dial-tone indicates continuous tone On/off pattern of tone durations used to denote phone ringing, phone busy, dial tone (“0” indicates continuous tone) survivability and re-order.
MultiVOIP User Guide Technical Configuration 14. Set SMTP Parameters (Log Reports by Email). The SMTP Parameters screen is applicable when the VOIP administrator has chosen to receive log reports by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SMTP” in the SMTP Parameters screen.). The SMTP Parameters screen can be reached by pulldown menu, keyboard shortcut, or sidebar.
Technical Configuration MultiVOIP User Guide The SMTP Parameters screen is shown below Field Name “SMTP Parameters” Definitions Values Description Enable SMTP Y/N In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP” in the Logs screen. Requires Authentication Y/N If this checkbox is checked, the MultiVOIP will send Authentication information to the SMTP server.
MultiVOIP User Guide Technical Configuration . “SMTP Parameters” Definitions (cont’d) Field Name Values Description Password alphanumeric Login password for MultiVOIP unit’s email account. Mail Server IP Address n.n.n.n for n= 0 to 255 This is the mail server’s IP address. This mail server must be accessible on the IP network to which the MultiVOIP is connected. Port Number 25 25 is a standard port number for SMTP. Mail Type text or html Mail type in which log reports will be sent.
Technical Configuration MultiVOIP User Guide The SMTP Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to customize email log messages for the MultiVOIP. The MultiVOIP software logs data about many aspects of the call traffic going through the MultiVOIP. The Custom Fields screen lets you pick which aspects will be included in the email log reports. “Custom Fields” Definitions Field Description Select All Channel Number Log report to include all fields shown.
MultiVOIP User Guide Technical Configuration “Custom Fields” Definitions (cont’d) Field Description Field Description Bytes Sent Total bytes sent in call. Packets lost in call. Bytes Received Prefix Matched Call Status The DTMF dialing digits received by this gateway from the remote gateway presuming that DTMF is set to "Out of Band." Successful or unsuccessful. Total bytes received in call. Voice Coder /Compression Rate used for call will be listed in log.
Technical Configuration MultiVOIP User Guide “Custom Fields” Definitions (cont’d) Field Description Server Details Outbound The dialing digits The IP address of Digits Sent sent by this gateway the traffic control to the remote server (if any) gateway presuming being used that DTMF is set to (whether an H.323 "Out of Band." gatekeeper, a SIP proxy, or an SPP registrar gateway) will be displayed here if the call is handled through that server.
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Technical Configuration MultiVOIP User Guide 15. Set Log Reporting Method. The Logs screen lets you choose how the VoIP administrator will receive log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it. Log reports can be received in one of three ways: A. in the MultiVOIP program (GUI), B. via email (SMTP), or C. at the MultiVoipManager remote voip system management program (SNMP).
MultiVOIP User Guide Technical Configuration If you enable console messages, you can customize the types of messages to be included/excluded in log reports by clicking on the “Filters” button and using the Console Messages Filter Settings screen (see subsequent page). If you use the logging function, select the logging option that applies to your VoIP system design. If you intend to use a SysLog Server program for logging, click in that Enable check box. The common SysLog logical port number is 514.
Technical Configuration Field Name Enable Console Messages MultiVOIP User Guide “Logs” Screen Definitions Values Description Y/N Allows MultiVOIP debugging messages to be read via a basic terminal program like HyperTerminal ™ or equivalent. Normally, this should be disabled because it uses MultiVOIP processing resources. Console messages are meant for tech support personnel.
MultiVOIP User Guide Technical Configuration To customize console messages by category and/or by channel, click on “Filters” and use the Console Messages Filters Settings screen.
Technical Configuration MultiVOIP User Guide 16. Set Supplementary Services Parameters. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “Supplementary Services” Parameters Pulldown Icon Shortcut Sidebar Ctrl + Alt +H Supplementary Services features derive from the H.450 standard, which brings to voip telephony functionality once only available with PSTN or PBX telephony. Supplementary Services features can be used under H.323 only and not under SIP.
MultiVOIP User Guide Technical Configuration In each field, enter the values that fit your particular network. Of the features implemented under Supplementary Services, three are very closely related: Call Transfer, Call Hold, and Call Waiting. Call Name Identification is similar but not identical to the premium PSTN feature commonly known as Caller ID. Call Transfer. Call Transfer allows one party to re-connect the party with whom they have been speaking to a third party.
Technical Configuration MultiVOIP User Guide the channel over which the call is being originated (for example, “Calling Party - Omaha Sales Office Line 2”). If that voip channel is dedicated to a certain individual, the descriptor could say that, as well (for example “Calling Party - Harold Smith in Omaha”). When the home voip receives a call from any remote voip, the home voip sends a status message back to that caller.
MultiVOIP User Guide Technical Configuration The Supplementary Services fields are described in the tables below. Supplementary Services Parameter Definitions Field Name Values Description Select Channel 1-24 (2410); 1-30 (3010) The channel to be configured is selected here. Call Transfer Enable Y/N Select to enable the Call Transfer function in the voip unit. This is a “blind” transfer and the sequence of events is as follows: Callers A and B are having a conversation.
Technical Configuration MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Values Description Call Hold Enable Y/N Select to enable Call Hold function in voip unit. Call Hold allows one party to maintain an idle (non-talking) connection with another party while receiving another call (Call Waiting), while initiating another call (Call Transfer), or while performing some other call management function.
MultiVOIP User Guide Technical Configuration Supplementary Services Definitions (cont’d) Field Name Values Description Call Name Enables CNI function. Call Name Identification is not the same as Caller ID. When enabled on a given voip unit currently being controlled by the MultiVOIP GUI (the ‘home voip’), Call Name Identification sends an identifier and status information to the administrator of the remote voip involved in the call.
Technical Configuration MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Calling Party, Allowed Name Type (CNI) Values Description If the ‘home’ voip unit is originating the call and Calling Party is selected, then the identifier (from the Caller Id field) will be sent to the remote voip unit being called. The Caller Id field gives the remote voip administrator a plain-language identifier of the party that is originating the call occurring on a specific channel.
MultiVOIP User Guide Technical Configuration Supplementary Services Definitions (cont’d) Field Name Values Description Alerting Party, Allowed Name Type (CNI) If the ‘home’ voip unit is receiving the call and Alerting Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the call is ringing. This field is applicable only when the ‘home’ voip unit is receiving the call. Example. Suppose a voip system has offices in both Denver and Omaha.
Technical Configuration MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Busy Party, Allowed Name Type (CNI) Values Description If the ‘home’ voip unit is receiving a call directed toward an already engaged channel or phone station and Busy Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the channel or called party is busy. This field is applicable only when the ‘home’ voip unit is receiving the call. Example.
MultiVOIP User Guide Technical Configuration Supplementary Services Definitions (cont’d) Field Name Values Description Connected Party, Allowed Name Type (CNI) If the ‘home’ voip unit is receiving a call and Connected Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the attempted call has been completed and the connection is made. This field is applicable only when the ‘home’ voip unit is receiving the call. Example.
Technical Configuration MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Values Caller ID Description This is the identifier of a specific channel of the ‘home’ voip unit. The Caller Id field typically describes a person, office, or location, for example, “Harry Smith,” or “Bursar’s Office,” or “Barnesville Factory.” Default -- When this button is clicked, all Supplementary Service parameters are set to their default values.
MultiVOIP User Guide Technical Configuration 17. Set NAT Traversal parameters. NAT (Network Address Translation) parameters are applicable only when the MultiVOIP is operating in SIP mode. The use of STUN (Simple Traversal of UDP NATs) servers to aid networks with NAT devices is described in RFC 3489.
Technical Configuration MultiVOIP User Guide Accessing “NAT Traversal” Parameters Pulldown Icon Shortcut Sidebar Ctrl + Alt + Sft + VH Descriptions for NAT Traversal screen fields are presented in the table below.
MultiVOIP User Guide Technical Configuration NAT Traversal Definitions (cont’d) Field Name Values Description Enable (STUN) Y/N Enables STUN client functionality in the MultiVOIP. STUN (Simple Traversal of UDP through NATs (Network Address Translation)) is a protocol that allows a server to assist client gateways behind a NAT firewall or router with their packet routing. Name/IP (Server) n.n.n.n 0 - 255 IP address of the STUN server.
Technical Configuration MultiVOIP User Guide 18. Set RADIUS parameters. In general, RADIUS is concerned with authentication, authorization, and accounting. The MultiVOIP supports the accounting and authentication functions. The accounting function is sell suited for billing of voip telephony services. In the Attributes secondary screen (accessed by clicking on Select Attributes), the voip administrator can select the parameters to be tallied by the RADIUS server.
MultiVOIP User Guide Technical Configuration The fields of the RADIUS screen are described in the table below.
Technical Configuration MultiVOIP User Guide RADIUS Screen Field Definitions Field Name Values Description Enable Accounting Y/N When checked, the MultiVOIP will access the accounting functionality of the Server Address n.n.n.n 0 – 255 IP address of the RADIUS server that handles accounting (billing) for the current MultiVOIP unit. Accounting Port numeric; 1 - 65535 TDM time slot at which RADIUS accounting information will be transmitted and received.
MultiVOIP User Guide Technical Configuration The RADIUS Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to customize accounting information sent to the RADIUS server by the MultiVOIP. The MultiVOIP software logs data about many aspects of the call traffic going through the MultiVOIP. The Custom Fields screen lets you pick which aspects will be included in the accounting reports sent to the RADIUS server.
Technical Configuration MultiVOIP User Guide “Custom Fields” Definitions (cont’d) Field Description Field Description Bytes Sent Packets Lost Total bytes sent in call. Packets lost in call. Bytes Received Outbound Total bytes received in call. Voice Coder /Compression Rate used for call will be listed in log. When selected, the phonebook prefix matched in processing the call will be listed in log.
MultiVOIP User Guide Technical Configuration “Custom Fields” Definitions (cont’d) Field Description From Details Gateway Originating Number gateway IP Addr IP address where call originated. Field Gatew N. IP Addr Descript Identifier of site where call originated. Descript Options When selected, log will not use Silence Compression and Forward Error Correction by call originator. Options 163 Description To Details Completing or answering gateway IP address where call was completed or answered.
Technical Configuration MultiVOIP User Guide 19. Set Baud Rate. The Connection option in the sidebar menu has a “Settings” item that includes the baud-rate setting for the COM port of the computer running the MultiVOIP software. First, it is important to note that the default COM port established by the MultiVOIP program is COM1. Do not accept the default value until you have checked the COM port allocation on your PC.
MultiVOIP User Guide Technical Configuration 20. View System Information screen and set updating interval (optional). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar.
Technical Configuration MultiVOIP User Guide This screen presents vital system information at a glance. Its primary use is in troubleshooting. System Information Parameter Definitions Field Name Values Description Boot Version nn.nn Indicates the version of the code that is used at the startup (booting) of the voip. The boot code version is independent of the software version. Firmware Version alphanumeric Indicates version of MultiVOIP firmware.
MultiVOIP User Guide Technical Configuration System Information Parameter Definitions (cont’d) Field Name Values Description Configuration Version nn.nn.nn. nn alphanumeric Indicates version of MultiVOIP Configuration software (which includes screens for IP Parameters, SNMP Parameters, SMTP Parameters, Regional Parameters, etc. Phone Book Version numeric Indicates the version of the inbound and outbound phonebook portion of the MultiVOIP software.
Technical Configuration MultiVOIP User Guide The frequency with which the System Information screen is updated is determined by a setting in the Logs screen 21. Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various operating parameters, click on Save Setup in the sidebar.
MultiVOIP User Guide Technical Configuration 22. Creating a User Default Configuration. When a “Setup” (complete grouping of parameters) is being saved, you will be prompted about designating that setup as a “User Default” setup. A User Default setup may be useful as a baseline of site-specific values to which you can easily revert. Establishing a User Default Setup is optional.
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MultiVOIP User Guide T1 PhoneBook Configuration T1 Versus E1 Telephony Environments We present separate chapters for the MVP2410 MultiVOIP (this chapter) and the MVP3010 MultiVOIP (Chapter 7) because the respective telephony environments in which they operate have different standards and conventions. The MVP2410 is designed to operate under North American or T1 standards; the MVP3010 is designed to operate under European or E1 standards. The configuration of the phonebook is the same in either case.
T1 Phonebook Configuration MultiVOIP User Guide remote VoIP sites, including non-toll calls completed in the PSTN at the remote site. The “Inbound” phonebook for a particular VoIP unit describes the dialing sequences required for a call to originate remotely from any other VOIP sites in the system, and to terminate on that particular VOIP.
MultiVOIP User Guide T1 PhoneBook Configuration Phonebook configuration screens can be accessed using icons or the sidebar menu.
T1 Phonebook Configuration MultiVOIP User Guide Phonebook Pulldown Menu Inbound Phonebook Shortcut Alt + I Outbound Phonebook Shortcut Alt + O Phonebook Sidebar Menu 174
MultiVOIP User Guide T1 PhoneBook Configuration 1. Select Outbound Phone Book/List Entries. Fields in the “Details” section will differ depending on the protocol (H.323, SIP, or SPP) of the selected list entry to which the details pertain. Click Add.
T1 Phonebook Configuration MultiVOIP User Guide 2. The Add/Edit Outbound PhoneBook screen appears. Enter Outbound PhoneBook data for your MultiVOIP unit. Note that the Advanced button gives access to the Alternate IP Routing feature, if needed. Alternate IP Routing can be implemented in a secondary screen (as described after the primary screen field definitions below).
MultiVOIP User Guide T1 PhoneBook Configuration The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Destination Pattern field. The Any Number feature works differently depending on whether or not an external routing device is used (Gatekeeper for H323 protocol, Proxy for SIP protocol, Registrar for SPP protocol).
T1 Phonebook Configuration MultiVOIP User Guide Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description Destination Pattern prefixes, area codes, exchanges, line numbers, extensions Defines the beginning of dialing sequences for calls that will be connected to another VOIP in the system. Numbers beginning with these sequences are diverted from the PTSN and carried on Internet or other IP network. Total Digits as needed This field currently disabled.
MultiVOIP User Guide T1 PhoneBook Configuration Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description H.323 fields Use Gatekeepr Y/N Indicates whether or not gatekeeper is used. Gateway H.323 ID alphanumeric The H.323 ID assigned to the destination MultiVOIP. Only valid if “Use Gatekeeper” is enabled for this entry. Gateway Prefix numeric This number becomes registered with the GateKeeper.
T1 Phonebook Configuration MultiVOIP User Guide Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Transport Protocol Y/N Select if proxy server is used. TCP or Voip administrator must choose UDP between UDP and TCP transmission protocols. UDP is a high-speed, low-overhead connectionless protocol where data is transmitted without acknowledgment, guaranteed delivery, or guaranteed packet sequence integrity.
MultiVOIP User Guide T1 PhoneBook Configuration Add/Edit Outbound Phone Book: Field Def’ns (cont’d) Field Name Values Description SPP Fields Use Registrar Values: Y/N Description: Select this checkbox to use registrar when voip system is operating in the “Registrar/Client” SPP mode. In this mode, one voip (the registrar, as set in Phonebook Configuration screen) has a static IP address and all other voips (clients) point to the registar’s IP address as functionally their own.
T1 Phonebook Configuration MultiVOIP User Guide Clicking on the Advanced button brings up the Alternate Routing secondary screen. This feature provides an alternate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call traffic is temporarily diverted into the PSTN. However, this feature could also be used to divert traffic to a redundant (backup) unit in case one voip unit fails.
MultiVOIP User Guide T1 PhoneBook Configuration Alternate Routing Field Definitions Field Name Values Description Alternate IP Address n.n.n.n where n= 0-255 Alternate destination for outbound data traffic in case of excessive delay in data transmission. Round Trip Delay milliseconds The Round Trip Delay is the criterion for judging when a data pathway is considered blocked.
T1 Phonebook Configuration MultiVOIP User Guide 3. Select Inbound PhoneBook | List Entries.
MultiVOIP User Guide T1 PhoneBook Configuration 4. The Add/Edit Inbound PhoneBook screen appears.
T1 Phonebook Configuration MultiVOIP User Guide Enter Inbound PhoneBook data for your MultiVOIP. The fields of the Add/Edit Inbound PhoneBook screen are described in the table below. Add/Edit Inbound Phone Book: Field Definitions Field Name Values Accept Any Number Values: Y/N Description Description: When checked, “Any Number” appears as the value in the Remove Prefix field.
MultiVOIP User Guide T1 PhoneBook Configuration Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Call Forward Parameters Forward Condition Uncondit.; Busy No Resp. Unconditional. When selected, all calls received will be forwarded. Busy. When selected, calls will be forwarded when station is busy. No Response. When selected, calls will be forwarded if called party does not answer after a specified number of rings, as specified in Ring Count field.
T1 Phonebook Configuration MultiVOIP User Guide Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values and Description Ring Count 0, 1, 2, 3, etc. When “No Response” is Registration Option Parameters In an H.323 voip system, gateways can register with the system using one of these identifiers: (a) an E.164 identifier, (b) a Tech Prefix identifier, or (c) an H.323 ID identifier.
MultiVOIP User Guide T1 PhoneBook Configuration T1 Phonebook Examples The following example demonstrates how Outbound and Inbound PhoneBook entries work in a situation of multiple area codes. Consider a company with offices in Minneapolis and Baltimore. 3 Sites, All-T1 Example Notice first the area code situation in those two cities: Minneapolis’s local calling area consists of multiple adjacent area codes; Baltimore’s local calling area consists of a base area code plus an overlay area code.
T1 Phonebook Configuration MultiVOIP User Guide An outline of the equipment setup in both offices is shown below. Local-Call Area Codes: 612, 651, 952 Company HQ. Minneapolis North Sub. area 763 PBX T1 -5174 Digital VoIP 200.2.10.3 -5173 -5172 -5171 717-5170 IP Network R o u t e r Overlay Area Code: 443 Digital T1 VoIP Baltimore Sales Ofc. area 410 PBX -7003 200.2.9.
MultiVOIP User Guide T1 PhoneBook Configuration The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Baltimore facility. The entries in the Minneapolis VOIP’s Inbound PhoneBook match the Outbound PhoneBook entries of the Baltimore VOIP, as shown below.
T1 Phonebook Configuration MultiVOIP User Guide To call the Minneapolis/St. Paul area, a Baltimore employee must dial eleven digits. (In this case, we are assuming that the Baltimore PBX does not require an “8” or “9” to seize an outside phone line.) If a Baltimore employee dials any phone number in the 612 area code, the call will automatically be handled by the company’s voip system. Upon receiving such a call, the Minneapolis voip will remove the digits “1612”.
MultiVOIP User Guide T1 PhoneBook Configuration Similarly, the Inbound PhoneBook for the Baltimore VOIP (shown first below) generally matches the Outbound PhoneBook of the Minneapolis VOIP (shown second below). Notice the extended prefix to be removed: 14103257. This entry allows Minneapolis users to contact Baltimore co-workers as though they were in the Minneapolis facility, using numbers in the range 7000 to 7999. Note also that a comma (as in the entry 9,443) denotes a delay in dialing.
T1 Phonebook Configuration MultiVOIP User Guide The Outbound PhoneBook for the Minneapolis VOIP is shown below. The third destination pattern, “7” facilitates reception of co-worker calls using local-appearing-extensions only. In this case, the “Add Prefix” field value for this phonebook entry would be “1410325” .
MultiVOIP User Guide T1 PhoneBook Configuration Configuring Mixed Digital/Analog VOIP Systems Analog MultiVOIP units, like the MVP-210/410/810 are compatible with digital MultiVOIP units like the MVP2410. In many cases, digital and analog VOIP units will appear in the same telephony/IP system. In addition to MVP-210/410/810 MultiVOIP units (Series II units), legacy analog VOIP units (Series I units made by MultiTech) may be included in the system, as well.
T1 Phonebook Configuration MultiVOIP User Guide The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II analog MultiVOIPs (the MVP210 and the MVP410) requires its own inbound and outbound phonebooks. The MVP2410 digital MultiVOIP requires its own inbound and outbound phonebooks, as well.
MultiVOIP User Guide T1 PhoneBook Configuration These seven phone books are shown below. Phone Book for Series I Analog VOIP Host Unit (Site B) VOIP Dir # -ORDestination Pattern IP Address Channel Comments 102 200.2.9.8 2 Site B, FXS channel. 101 200.2.9.8 1 Site B, FXO channel. 421 200.2.9.6 0 Site E FXS channel. 201 200.2.9.7 1 Site A, FXS channel. 1615 xxx xxxx 200.2.9.9 0 (Note 2.) Gives remote voip users access to local PSTN of Site D (Pierre, SD, area code 615). 3xxx 200.2.
T1 Phonebook Configuration MultiVOIP User Guide Note 1. The “x” is a wildcard character. Note 2. By specifying “Channel 0,” we instruct the MVP2400/2410 to choose any available data channel to carry the call. Note 3. Note that Site F key system has only 30 extensions (x7400-7429). This destination pattern (140226374) actually directs calls to 402-263-7430 through 402-263-7499 into the key system, as well. This means that such calls, which belong on the PSTN, cannot be completed.
MultiVOIP User Guide T1 PhoneBook Configuration Outbound Phone Book for MVP2410 Digital VOIP (Site D) Destin. Pattern Remove Prefix Add Prefix 201 1507 1507 101# IP Address Comment 200.2.9.7 To originate calls to Site A (Bismarck). 200.2.9.8 To originate calls to Rochester local PSTN using the FXO channel (channel #1) of the Site B VOIP. 102 200.2.9.8 To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP. 421 200.2.9.6 Calls to Site E (Cheyenne). 1402 200.2.9.
T1 Phonebook Configuration MultiVOIP User Guide Inbound Phonebook for MVP2410 Digital VOIP (Site D) Remove Prefix 1615 1615 49231 Add Prefix 9, Note 4. Note 5. Channel Number Comment 0 31 0 Allows phone users at remote voip sites to call non-toll numbers within the Site D area code (615; Pierre, SD) over the VOIP network. Allows voip calls directly to employees at Site D (at extensions x3101 to x3199). Note 4. “9” gives PBX station users access to outside line. Note 5.
MultiVOIP User Guide T1 PhoneBook Configuration Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern 201 Remove Prefix Add Prefix IP Address 200.2.9.7 Comment To originate calls to Site A (Bismarck). 1507 1507 101# 200.2.9.8 To originate calls Note 3. to any PSTN phone in Rochester area using the FXO channel (channel #1) of the Site B VOIP. 102 200.2.9.8 To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP (Rochester). 421 200.2.9.
T1 Phonebook Configuration MultiVOIP User Guide Inbound Phonebook for MVP410 Analog VOIP (Site F) Remove Prefix Add Prefix 1402 1402 263740 1402 263741 1402 263742 Channel Number Comment 4 Access to Lincoln local PSTN by users at remote VOIP locations via FXO port at Site F. Gives remote voip users access to extension of key phone system at Site F (Lincoln). Because call is completed at key system, abbreviated dialing (4 digits) is not workable.
MultiVOIP User Guide T1 PhoneBook Configuration Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Pattern 201 Remove Prefix Add Prefix IP Address 200.2.9.7 Comment To originate calls to Site A. 1507 1507 101# 200.2.9.8 To originate calls Note 3. to any PSTN phone in Rochester area using the FXO channel (channel #1) of the Site B VOIP. 102 200.2.9.8 To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP. 1402 200.2.9.
T1 Phonebook Configuration MultiVOIP User Guide Inbound Phonebook for MVP210 Analog VOIP (Site E) Remove Prefix Add Prefix 421 Channel Number Comment 1 Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial tone from Site B. 3. Dial 7175662. 4. Await completion. Talk. Site A calling Site C, Method 2 1. Dial 101#7175662 2. Await completion. Talk. Note: Some analog VOIP gateways will allow completion by Method 2. Others will not. Site C calling Site A 1.
MultiVOIP User Guide T1 PhoneBook Configuration Site D calling Site C 1. Dial 9,15077175662. 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to the VOIP. 3. PBX at Site D is programmed to divert all calls made to the 507 area code and exchange 717 into the VOIP network.
T1 Phonebook Configuration MultiVOIP User Guide Site D calling Site F A voip call from Pierre PBX to extension 7424 on the key telephone system in Lincoln, Nebraska. A. The required entry in the Pierre Outbound Phonebook to facilitate origination of the call, would be 1402263742. The call would be directed to the Lincoln voip’s IP address, 200.2.9.5. (Generally on such a call, the caller would have to dial an initial “9.” But typically the PBX would not pass the initial “9” to the voip.
MultiVOIP User Guide T1 PhoneBook Configuration Site F calling Site D A voip call from a Lincoln key extension to extension 3117 on the PBX in Pierre, South Dakota. A. The required entry in the Lincoln Outbound Phonebook to facilitate origination of the call, would be “31”. The string “1615492” would have to be added as a prefix. The call would be directed to the Pierre voip’s IP address, 200.2.9.9. B.
Chapter 7: E1 Phonebook Configuration (European Telephony Standards) 208
MultiVOIP User Guide E1 PhoneBook Configuration E1 Versus T1 Telephony Environments We present separate chapters for the MVP3010 MultiVOIP (this chapter) and the MVP2410 MultiVOIP (Chapter 6) because the respective telephony environments in which they operate have different standards and conventions. The MVP3010 is designed to operate under European or E1 standards; the MVP2410 is designed to operate under North American or T1 standards. The configuration of the phonebook is the same in either case.
E1 Phonebook Configuration MultiVOIP User Guide onto a single network. Typically these are private networks. Free Calls: One VOIP Site to Another The most direct use of the VOIP system is making calls between the offices where the VOIPs are located. Consider, for example, the Wren Clothing Company. This company has VOIP-equipped offices in London, Paris, and Amsterdam, each served by its own PBX. VOIP calls between the three offices completely avoid international longdistance charges.
MultiVOIP User Guide E1 PhoneBook Configuration Local Rate Calls: Within Local Calling Area of Remote VOIP In the second use of the VOIP system, the local calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, international calls can be made at local calling rates. For example, suppose that Wren Clothing buys its zippers from The Bluebird Zipper Company in the western part of metropolitan London.
E1 Phonebook Configuration MultiVOIP User Guide Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam to call anywhere in Paris at local rates; it allows Wren Clothing employees in Paris and London to call anywhere in Amsterdam at local rates. United Kingdom Wren Clothing Co. VOIP/PBX Site London Wren Clothing Co. VOIP/PBX Site Amsterdam 5 5 The Netherlands Wren Clothing Co.
MultiVOIP User Guide E1 PhoneBook Configuration National Rate Calls: Within Nation of Remote VOIP Site In the third use of the VOIP system, the national calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, international calls can be made at national calling rates. Again, significant savings are possible. For example, suppose that the Wren Clothing Company buys its buttons from the Chickadee Button Company in the Dutch city of Rotterdam.
E1 Phonebook Configuration MultiVOIP User Guide Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam to call anywhere in France at French national rates; it allows Wren Clothing employees in Paris and Amsterdam to call anywhere in the United Kingdom at its national rates. United Kingdom Wren Clothing Co. VOIP/PBX Site London 5 5 Wren Clothing Co. VOIP/PBX Site Amsterdam The Netherlands Wren Clothing Co.
MultiVOIP User Guide E1 PhoneBook Configuration In order for any VOIP phone call to be made, there must be both an Inbound Phonebook entry and an Outbound Phonebook entry that describe the end-to-end connection. The phone station originating the call must be connected to the VOIP system. The Outbound Phonebook for that VOIP unit must have a destination pattern entry that includes the ‘called’ phone (that is, the phone completing the call).
E1 Phonebook Configuration MultiVOIP User Guide Phonebook configuration screens can be accessed using icons or the sidebar menu.
MultiVOIP User Guide E1 PhoneBook Configuration Phonebook Pulldown Menu Inbound Phonebook Shortcut Alt + I Outbound Phonebook Shortcut Alt + O Phonebook Sidebar Menu 217
E1 Phonebook Configuration MultiVOIP User Guide Phonebook Configuration Procedure 1. Select Outbound Phone Book/List Entries. Click Add.
MultiVOIP User Guide E1 PhoneBook Configuration 2. The Add/Edit Outbound PhoneBook screen appears. Enter Outbound PhoneBook data for your MultiVOIP unit. Note that the Advanced button gives access to the Alternate IP Routing feature, if needed. Alternate IP Routing can be implemented in a secondary screen (as described after the primary screen field definitions below).
E1 Phonebook Configuration MultiVOIP User Guide The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Destination Pattern field. The Any Number feature works differently depending on whether or not an external routing device is used (Gatekeeper for H323 protocol, Proxy for SIP protocol, Registrar for SPP protocol).
MultiVOIP User Guide E1 PhoneBook Configuration Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Destination Pattern prefixes, area codes, exchanges, line numbers, extensions Defines the beginning of dialing sequences for calls that will be connected to another VOIP in the system. Numbers beginning with these sequences are diverted from the PTSN and carried on Internet or other IP network.
E1 Phonebook Configuration MultiVOIP User Guide Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description Use Gatekeepr Y/N Indicates whether or not gatekeeper is used. Gateway H.323 ID alphanumeric The H.323 ID assigned to the destination MultiVOIP. Only valid if “Use Gatekeeper” is enabled for this entry. Gateway Prefix numeric This number becomes registered with the GateKeeper.
MultiVOIP User Guide E1 PhoneBook Configuration Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Transport Protocol Y/N Select if proxy server is used. TCP or Voip administrator must choose UDP between UDP and TCP transmission protocols. UDP is a high-speed, low-overhead connectionless protocol where data is transmitted without acknowledgment, guaranteed delivery, or guaranteed packet sequence integrity.
E1 Phonebook Configuration MultiVOIP User Guide Add/Edit Outbound Phone Book: Field Def’ns (cont’d) Field Name Values Description SPP Fields Use Registrar Values: Y/N Description: Select this checkbox to use registrar when voip system is operating in the “Registrar/Client” SPP mode. In this mode, one voip (the registrar, as set in Phonebook Configuration screen) has a static IP address and all other voips (clients) point to the registar’s IP address as functionally their own.
MultiVOIP User Guide E1 PhoneBook Configuration Clicking on the Advanced button brings up the Alternate Routing secondary screen. This feature provides an alternate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call traffic is temporarily diverted into the PSTN. However, this feature could also be used to divert traffic to a redundant (backup) unit in case one voip unit fails.
E1 Phonebook Configuration MultiVOIP User Guide Alternate Routing Field Definitions Field Name Values Description Alternate IP Address n.n.n.n where n= 0-255 Alternate destination for outbound data traffic in case of excessive delay in data transmission. Round Trip Delay milliseconds The Round Trip Delay is the criterion for judging when a data pathway is considered blocked.
MultiVOIP User Guide E1 PhoneBook Configuration 4. The Add/Edit Inbound PhoneBook screen appears. Enter Inbound PhoneBook data for your MultiVOIP unit. The fields of the Add/Edit Inbound PhoneBook screen are described in the table below.
E1 Phonebook Configuration MultiVOIP User Guide Add/Edit Inbound Phone Book: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Remove Prefix field. The Any Number feature of the Inbound Phone Book does not work when an external routing device is used (Gatekeeper for H323 protocol, Proxy for SIP protocol, Registrar for SPP protocol). When no external routing device is used.
MultiVOIP User Guide E1 PhoneBook Configuration Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Channel Number 1-30, or “Hunting” Description -- E1 channel number to which the call will be assigned as it enters the local telephony equipment (often a local PBX). “Hunting” directs the call to any available channel. Describes the facility or geographical location at which the call originated.
E1 Phonebook Configuration MultiVOIP User Guide Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Forward Destination Phone number or IP address to which calls will be directed. IP address, phone number, port number, etc. For H.323 calls, the Forward Destination can be either a Phone Number of an IP Address.
MultiVOIP User Guide E1 PhoneBook Configuration Remember that the initial MultiVOIP setup must be done locally or via the built-in Remote Configuration/Command Modem using the MultiVOIP program. However, after the initial configuration is complete, all of the MultiVOIP units in the VOIP system can be configured, re-configured, and updated from one location using the MultiVOIP web GUI software program or the MultiVOIP program (in conjunction with the built-in modem).
E1 Phonebook Configuration MultiVOIP User Guide France Country Code: 33 Lille Paris: Area 01 Reims Rouen Nantes Strasbourg Bordeaux Lyon Toulouse Marseille 232
MultiVOIP User Guide E1 PhoneBook Configuration The Netherlands Country Code: 31 058 Leeuwarden Texel 0222 050 Groningen Den Helder 0223 038 Zwolle Beverwijk 0251 0299 Purmerend Haarlem 023 Aalsmeer0297 070 The Hague 020 Amsterdam 053 Enschede 0294 Weesp 010 Rotterdam 0118 Middelburg 026 Arnhem 040 Eindhoven 043 Maastricht 233
E1 Phonebook Configuration MultiVOIP User Guide An outline of the equipment setup in these three offices is shown below. Wren Clothing Co. London Office Country Code: +44 Area Code: 0208 E1 PBX -5174 Digital VoIP 200.2.10.3 -5173 -5172 IP Network -5171 979-5170 Wren Clothing Co. Paris Office Country Code: +33 Area Code: 01 PBX -29 83 E1 Digital VoIP 200.2.9.7 R o u t e r Digital VoIP Wren Clothing Co. Amsterdam Office Country Code: +31 Area/City Code: 020 200.2.8.
MultiVOIP User Guide E1 PhoneBook Configuration The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s London facility The Inbound PhoneBook for the London VOIP is shown below. NOTE: Commas are allowed in the Inbound Phonebook, but not in the Outbound Phonebook. Commas denote a brief pause for a dial tone, allowing time for the PBX to get an outside line.
E1 Phonebook Configuration MultiVOIP User Guide The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Paris facility. The Inbound PhoneBook for the Paris VOIP is shown below.
MultiVOIP User Guide E1 PhoneBook Configuration The screen below shows Outbound PhoneBook entries for the VOIP in the company’s Amsterdam facility. The Inbound PhoneBook for the Amsterdam VOIP is shown below.
E1 Phonebook Configuration MultiVOIP User Guide Configuring Digital & Analog VOIPs in Same System Analog MultiVOIP units, like the MVP-210/410/810 are compatible with digital MultiVOIP units like the MVP3010. In many cases, digital and analog VOIP units will appear in the same telephony/IP system. In addition to MVP-210/410/810 MultiVOIP units (Series II units), legacy analog VOIP units (Series I units made by MultiTech) may be included in the system, as well.
MultiVOIP User Guide E1 PhoneBook Configuration The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II analog MultiVOIPs (the MVP210 and the MVP410) requires its own inbound and outbound phonebooks. The MVP3010 digital MultiVOIP requires its own inbound and outbound phonebooks, as well. These seven phone books are shown below.
E1 Phonebook Configuration MultiVOIP User Guide Phone Book for Analog VOIP Host Unit (Site B) (continued) VOIP Dir # IP Address Channel Comments -ORDestination Pattern 0207 200.2.9.9 0 Gives remote voip users xxx (Note 2.) access to phone numbers xxxx in 0207 area code (Inner London) in which Site D is located. 0208 xxx xxxx 200.2.9.9 0 (Note 2.) Gives remote voip users access to phone numbers in 0208 area code (Outer London) for which calls are local from Site D (Inner London). Note 1.
MultiVOIP User Guide E1 PhoneBook Configuration The Outbound PhoneBook of the MVP3010 is shown below. Outbound Phone Book for MVP3010 Digital VOIP (Site D) Destin. Pattern Remov e Prefix Add Prefix 201 901189 901189 101# IP Address Comment 200.2.9.7 To originate calls to Site A (Birmingham). To originate calls to any PSTN phone in Reading area using the FXO channel (channel #1) of the Site B VOIP (Reading, UK). Calls to Site E (Carlisle).
E1 Phonebook Configuration MultiVOIP User Guide The Inbound PhoneBook of the MVP3010 is shown below. Inbound Phone Book for MVP3010 Digital VOIP (Site D) Remove Prefix Add Prefix Channel Number Comments 0207 9,7 Note 4. Note 5. 0 0208 9,8 Note 4. Note 5. 3 0 Allows phone users at remote voip sites to call local numbers (those within the Site D area code, 0207, Inner London) over the VOIP network.
MultiVOIP User Guide E1 PhoneBook Configuration Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern 201 Remove Prefix Add Prefix IP Address 200.2.9.7 Comment To originate calls to Site A (Birmingham). 01189 0118 101# 200.2.9.8 To originate calls Note 3. to any PSTN phone in Reading area using the FXO channel (channel #1) of the Site B VOIP. 102 200.2.9.8 To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP (Reading). 421 200.2.9.
E1 Phonebook Configuration MultiVOIP User Guide Inbound Phonebook for MVP410 Analog VOIP (Site F) Remove Prefix 01822 0182 263 740 0182 263 741 0182 263 742 Add Prefix 2 Channel Number Comment 4 Calls to Tavistock local PSTN through FXO port (Port #4) at Site F. 740. 0 741. 0 Gives remote voip users, access to extensions of key phone system atTavistock office. Because call is completed at key system, abbreviated dialing (3digits) is not workable.
MultiVOIP User Guide E1 PhoneBook Configuration Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Pattern 201 Remove Prefix Add Prefix IP Address 200.2.9.7 Comment To originate calls to Site A (Birmingham). 01189 0118 101# 200.2.9.8 To originate calls Note 3. to any PSTN phone in Reading area using the FXO channel (channel #1) of the Site B VOIP. 102 200.2.9.8 To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP (Reading). 01822 01822 -200.2.9.
E1 Phonebook Configuration MultiVOIP User Guide Inbound Phonebook for MVP210 Analog VOIP (Site E) Remove Prefix 421 Add Prefix Channel Number Comment 1 Call Completion Summaries Site A calling Site C, Method 1 1. 2. 3. 4. Dial 101. Hear dial tone from Site B. Dial 9435632. Await completion. Talk. Site A calling Site C, Method 2 5. 6. Dial 101#9435632 Await completion. Talk. Note: Some analog VOIP gateways will allow completion by Method 2. Others will not. Site C calling Site A 1. 2. 3. 4.
MultiVOIP User Guide E1 PhoneBook Configuration Site D calling Site C 1. Dial 901189435632. 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to the VOIP. 3. PBX at Site D is programmed to divert all calls made to the 118 area code and exchange 943 into the VOIP network.
E1 Phonebook Configuration MultiVOIP User Guide Site D calling Site F A voip call from Inner London PBX to extension 7424 on the key telephone system in Tavistock, UK. A. The required entry in the London Outbound Phonebook to facilitate origination of the call, would be 90182263742. The call would be directed to the Tavistock voip’s IP address, 200.2.9.5. (Generally on such a call, the caller would have to dial an initial “9”. But typically the PBX would not pass the initial “9” dialed to the voip.
MultiVOIP User Guide E1 PhoneBook Configuration Site F calling Site D A voip call from a Tavistock key extension to extension 3117 on the PBX in Inner London. A. The required entry in the Tavistock Outbound Phonebook to facilitate origination of the call, would be “3”. The string 02073988 is added, preceding the “3”. The call would be directed to the Inner London voip’s IP address, 200.2.9.9. B.
E1 Phonebook Configuration MultiVOIP User Guide International Telephony Numbering Plan Resources Due to the expansion of telephone number capacity to accommodate pagers, fax machines, wireless telephony, and other new phone technologies, numbering plans have been changing worldwide. Many new area codes have been established; new service categories have been established (for example, to accommodate GSM, personal numbering, corporate numbering, etc.).
MultiVOIP User Guide E1 PhoneBook Configuration URL Description http://kropla.com/phones.htm Guide to international use of modems. http://www.numberplan.org/ National and international numbering plans based on direct input from regulators worldwide. Includes lists of telecom carriers per country. http://www.eto.dk/ European Telecommunications Office. Primarily concerned with mobile/wireless radiotelephony, GSM, etc. http://www.eto.dk/ETNS.htm European Telephony Numbering Space.
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MultiVOIP User Guide Operation & Maintenance Operation and Maintenance Although most Operation and Maintenance functions of the software are in the Statistics group of screens, an important summary appears in the System Information of the Configuration screen group. System Information screen This screen presents vital system information at a glance. Its primary use is in troubleshooting.
Operation and Maintenance MultiVOIP User Guide System Information Parameter Definitions Field Name Values Description Boot Version nn.nn alphanumeric Indicates the version of the code that is used at the startup (booting) of the voip. The boot code version is independent of the software version. Firmware Version nn.nn.nn alphanumeric Indicates the version of the MultiVOIP firmware. Configuration Version nn.nn. nn.nn alphanumeric Indicates the version of the MultiVOIP configuration software.
MultiVOIP User Guide Operation & Maintenance The frequency with which the System Information screen is updated is determined by a setting in the Logs screen 255
Operation and Maintenance MultiVOIP User Guide Statistics Screens Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP software. About Call Progress Accessing Call-Progress Statistics Channel Icons (Main Screen Lower Left) Channel icons are green when data traffic is present, red when idle.
MultiVOIP User Guide Operation & Maintenance The Call Progress Details Screen 257
Operation and Maintenance MultiVOIP User Guide Call Progress Details: Field Definitions Field Name Values Description Channel 1-n Number of data channel or time slot on which the call is carried. This is the channel for which callprogress details are being viewed. Call Details Duration Hours: Minutes: Seconds The length of the call in hours, minutes, and seconds (hh:mm:ss). Mode Voice or FAX Indicates whether the call being described was a voice call or a FAX call. Voice Coder G.723, G.729, G.
MultiVOIP User Guide Operation & Maintenance Call Progress Details: Field Definitions Field Name Values Description Packet Details Packets Sent integer value The number of data packets sent over the IP network in the course of this call. Packets Rcvd integer value The number of data packets received over the IP network in the course of this call. Bytes Sent integer value The number of bytes of data sent over the IP network in the course of this call.
Operation and Maintenance MultiVOIP User Guide Call Progress Details: Field Definitions (cont’d) From – To Details Description Gateway Name (from) alphanumeric string Identifier for the VOIP gateway that handled the origination of this call. IP Address (from) x.x.x.x, where x has a range of 0 to 255 IP address from which the call was received. Options SC, FEC Displays VOIP transmission options in use on the current call. These may include Forward Error Correction or Silence Compression.
MultiVOIP User Guide Operation & Maintenance Call Progress Details: Field Definitions (cont’d) DTMF/Other Details Field Name Values Description Prefix Matched specified dialing digits Displays the dialed digits that were matched to a phonebook entry. Outbound Digits Sent 0-9, #, * The digits transmitted by the MultiVOIP to the PBX/telco for this call.
Operation and Maintenance MultiVOIP User Guide Call Progress Details: Field Definitions (cont’d) Field Name Values Description Supplementary Services Status Call on Hold alphanumeric Describes held call by its IP address source, location/gateway identifier, and hold duration. Location/gateway identifiers comes from Gateway Name field in Phone Book Configuration screen of remote voip.
MultiVOIP User Guide Operation & Maintenance Call Progress Details: Field Definitions (cont’d) Field Name Values Description Call Status fields Call Status hangup, active Shows condition of current call. Call Control Status Tun, FS + Tun, AE, Mux Displays the H.323 version 4 features in use for the selected call. These include tunneling (Tun), Fast Start with tunneling (FS + Tun), Annex E multiplexed UDP call signaling transport (AE), and Q.931 Multiplexing (Mux).
Operation and Maintenance MultiVOIP User Guide About Logs Accessing “Statistics: Logs” Pulldown Icon Shortcut Sidebar Ctrl + O 264
MultiVOIP User Guide Operation & Maintenance The Logs Screen 265
Operation and Maintenance MultiVOIP User Guide Logs Screen Details: Field Definitions Field Name Values Description Log # column 1 or higher All calls are assigned an event number in chronological order, with the most recent call having the highest event number. Start Date,Time column dd:mm:yyyy hh:mm:ss The starting time of the call (event). The date is presented as a day expression of one or two digits, a month expression of one or two digits, and a four-digit year.
MultiVOIP User Guide Operation & Maintenance Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details Voice coder Disconnect Reason DTMF Capability G.723, G.729, G.711, etc. Values are "Normal" and "Local" disconnection. inband, out of band Expressions differ slightly for different Call Signaling protocols (H.323, SIP, or SPP). Outbound Digits Received 0-9, #, * Outbound Digits Sent 0-9, #, * The voice coder being used on this call.
Operation and Maintenance MultiVOIP User Guide Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details Server Details n.n.n.n for n= 0-255 Packets sent integer value Packets received integer value Packets loss (lost) integer value Bytes sent integer value Bytes received integer value 268 When the MultiVOIP is operating in the non-direct mode (with Gatekeeper in H.
MultiVOIP User Guide Operation & Maintenance Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details (cont’d) FROM Details Gateway Name IP Address Options alphanumeric string x.x.x.x, where x has a range of 0 to 255 FEC, SC Identifier for the VOIP gateway that originated this call. IP address of the VOIP gateway from which the call was received. Displays VOIP transmission options used by the VOIP gateway originating the call.
Operation and Maintenance MultiVOIP User Guide Logs Screen Details: Field Definitions (cont’d) Supplementary Services Info Call Transferred To Call Forwarded To phone number string phone number string 270 Number of party called in transfer. Number of party called in forwarding.
MultiVOIP User Guide Operation & Maintenance About IP Statistics Accessing IP Statistics Pulldown Icon Shortcut Sidebar Ctrl + P 271
Operation and Maintenance MultiVOIP User Guide IP Statistics Screen IP Statistics: Field Definitions Field Name Values Description UDP versus TCP. (User Datagram Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data across an IP network. By contrast, TCP provides reliable, connection-oriented transmission of data.
MultiVOIP User Guide Operation & Maintenance IP Statistics: Field Definitions Field Name Values IP Address n.n.n.n 0 - 255 “Clear” button -- Total Packets Transmit ted integer value Received integer value Description UDP versus TCP (continued). Both TCP and UDP split data into packets called “datagrams.” However, TCP includes extra headers in the datagram to enable retransmission of lost packets and reassembly of packets into their correct order if they arrive out of order.
Operation and Maintenance MultiVOIP User Guide IP Statistics: Field Definitions (cont’d) Field Name Values Total Packets (cont’d) Received with Errors integer value UDP Packets Description Sum of data packets of all types. Total number of error-laden packets received by this VOIP gateway since the last “clearing” or resetting of the counter within the MultiVOIP software. User Datagram Protocol packets.
MultiVOIP User Guide Operation & Maintenance IP Statistics: Field Definitions (cont’d) RTP Packets Voice signals are transmitted in Realtime Transport Protocol packets. RTP packets are a type or subset of UDP packets. Transmit ted integer value Number of RTP packets transmitted by this VOIP gateway since the last “clearing” or resetting of the counter within the MultiVOIP software.
Operation and Maintenance MultiVOIP User Guide About Link Management The Link Management screen is essentially an automated utility for pinging endpoints on your voip network. This utility generates pings of variable sizes at variable intervals and records the response to the pings.
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Operation and Maintenance MultiVOIP User Guide Link Management screen Field Definitions Field Name Values Description Monitor Link fields IP Address to Ping a.b.c.d 0-255 This is the IP address of the target endpoint to be pinged. Pings per Test 1-999 This field determines how many pings will be generated by the Start Now command. Response Timeout 500 – 5000 milliseconds The duration after which a ping will be considered to have failed.
MultiVOIP User Guide Operation & Maintenance Link Management screen Field Definitions (cont’d) Field Name Values Description Link Status Parameters These fields summarize the results of pinging. IP Address column a.b.c.d 0-255 Target of ping. No. of Pings Sent as listed Number of pings sent to target endpoint. No. of Pings Received as listed Number of pings received by target endpoint.
Operation and Maintenance MultiVOIP User Guide T1 Statistics Screen 280
MultiVOIP User Guide Operation & Maintenance T1 Statistics: Field Definitions Field Name Values Description Red Alarm Integer tally of alarms counted since last reset. The alarm condition declared when a device receives no signal or cannot synchronize to the signal being received. A Red Alarm is generated if the incoming data stream has no transitions for 176 consecutive pulse positions. Blue Alarm Tally since last reset.
Operation and Maintenance MultiVOIP User Guide T1 Statistics: Field Definitions (cont’d) Field Name Values Description Yellow Alarm Tally since last reset. The alarm signal sent by a remote T1/E1 device to indicate that it sees no receive signal or cannot synchronize on the receive signal. Frame Search Restart Flag [To be supplied.] Loss of MultiFrame Alignment Tally since last reset.
MultiVOIP User Guide Operation & Maintenance T1 Statistics: Field Definitions (cont’d) Field Name Values Description Bipolar Violation Integer tally of violation count since last reset. Receive Slip Tally since last reset. Two successive pulses of the same polarity have been received and these pulses are not part of zero substitution. On an AMI-encoded line, this represents a line error. On a B8ZS line, this may represent the substitution for a string of 8 zeroes.
Operation and Maintenance MultiVOIP User Guide E1 Statistics Screen E1 Statistics: Field Definitions Field Name Values Description Red Alarm Integer tally of alarms counted since last reset. The alarm condition declared when a device receives no signal or cannot synchronize to the signal being received. A Red Alarm is generated if the incoming data stream has no transitions for 176 consecutive pulse positions. Blue Alarm Tally since last reset.
MultiVOIP User Guide Operation & Maintenance E1 Statistics: Field Definitions (cont’d) Field Name Values Description Receive Timeslot 16 Alarm Indication Signal Detected alarm indication signal in timeslot 16 according to ITU-T G.775. Indicates the incoming time slot 16 contains less than 4 zeros in each of two consecutive time slot 16 multiframe periods. Transmit Line Short A short exists between the transmit pair for at least 32 consecutive pulses.
Operation and Maintenance MultiVOIP User Guide E1 Statistics: Field Definitions (cont’d) Field Name Values Description Receive Timeslot 16 Loss of MultiFrame Alignment The framing pattern '0000' in 2 consecutive CAS multiframes were not found or in all time slot 16 of the previous multiframe all bits were reset. Transmit Line Open At least 32 consecutive zeroes were transmitted. Transmit Data Underrun For use by MTS Technical Support Personnel.
MultiVOIP User Guide Operation & Maintenance About Registered Gateway Details The Registered Gateway Details screen presents a real-time display of the special operating parameters of the Single Port Protocol (SPP). These are configured in the Call Signaling screen and in the Add/Edit Outbound PhoneBook screen.
Operation and Maintenance MultiVOIP User Guide 288
MultiVOIP User Guide Operation & Maintenance Registered Gateway Details: Field Definitions Field Name Values Description Column Headings Description alphanumeric This is a descriptor for a particular voip gateway unit. This descriptor should generally identify the physical location of the unit (e.g., city, building, etc.) and perhaps even its location in an equipment rack. IP Address n.n.n.n, The RAS address for the gateway. for n = 0-255 Port Port by which the gateway exchanges H.
Operation and Maintenance MultiVOIP User Guide About Alternate Server Statistics Accessing Alternate Server Statistics Pulldown Shortcut Sidebar Ctrl + Alt + 4 290
MultiVOIP User Guide Operation & Maintenance H.323 Gatekeepers (Statistics, Servers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n, The IP address of the gatekeeper. for n = 0-255 Port TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it. GK Name alpha-numeric string Identifier for gatekeeper.
Operation and Maintenance MultiVOIP User Guide SIP Proxies (Statistics, Servers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n, for n = 0-255 Port The IP address of the SIP proxy by which the MultiVOIP is governed. TDMA time slot used for communication between MultiVOIP unit and the SIP Proxy that governs it.
MultiVOIP User Guide Operation & Maintenance SPP Registrars (Statistics, Servers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n, The IP address of the gatekeeper. for n = 0-255 Port TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it. Type Primary, Predefined Status registered, not registered This field describes the type of gateway as which the MultiVOIP is defined with respect to the gatekeeper.
Operation and Maintenance MultiVOIP User Guide About Packetization Time You can use the Packetization Time screen to specify definite packetization rates for coders selected in the Voice/FAX Parameters screen (in the “Coder Options” group of fields). The Packetization Time screen is accessible under the “Advanced” options entry in the sidebar list of the main voip software screen.
MultiVOIP User Guide Operation & Maintenance Packetization Time Screen Packetization rates can be set separately for each channel. The table below presents the ranges and increments for packetization rates.
Operation and Maintenance MultiVOIP User Guide Once the packetization rate has been set for one channel, it can be copied into other channels.
MultiVOIP User Guide Operation & Maintenance MultiVoip Program Menu Items After the MultiVoip program is installed on the PC, it can be launched from the Programs group of the Windows Start menu ( Start | Programs | MultiVOIP ____ | … ). In this section, we describe the software functions available on this menu. Several basic software functions are accessible from the MultiVoip software menu, as shown below.
Operation and Maintenance MultiVOIP User Guide MultiVOIP Program Menu (cont’d) Menu Selection Description Download CAS Protocol The CAS protocol code allows the VOIP to interact properly with the PBX or centraloffice switch that it serves. The need to download CAS protocols arises for only a small minority of VOIP users, and only when PBX/switch is found to be incompatible with standard protocols.
MultiVOIP User Guide Operation & Maintenance “Downloading” here refers to transferring program files from the PC to the nonvolatile “flash” memory of the MultiVOIP. Such transfers are made via the PC’s serial port. This can be understood as a “download” from the perspective of the MultiVOIP unit. When new versions of the MultiVoip software become available, they will be posted on MultiTech’s web or FTP sites.
Operation and Maintenance MultiVOIP User Guide Date and Time Setup The dialog box below allows you to set the time and date indicators of the MultiVOIP system. Obtaining Updated Firmware Generally, updated firmware must be downloaded from the MultiTech web/FTP site to the user’s PC before it can be downloaded from that PC to the MultiVOIP. Note that the structure of the MultiTech web/FTP site may change without notice. However, firmware updates can generally be found using standard web techniques.
MultiVOIP User Guide Operation & Maintenance If you conduct a search, for example, on the word “MultiVoip,” you will be directed to a list of firmware that can be downloaded. If you choose Support, you can select “MultiVoip” in the Product Support menu and then click on Firmware to find MultiVOIP resources.
Operation and Maintenance MultiVOIP User Guide Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the next 3 screens below pertain to the MVP3010, similar screens will appear for any MultiVOIP model described in this manual. MVP3000x.EXE from ftp.multitech.com Saving: MVP3000x.EXE from ftp.multitech.com Estimated time left: Not known (Opened so far 781 KB) Download to: C:\VoipSystem\MVP3000\...\MVP301f.
MultiVOIP User Guide Operation & Maintenance Generally, the firmware file will be a self-extracting compressed file (with .zip extension), which must be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory.
Operation and Maintenance MultiVOIP User Guide Implementing a Software Upgrade MultiVOIP software can be upgraded locally using a single command at the MultiVOIP Windows GUI, namely Upgrade Software. This command downloads firmware (including the H.323 stack), and factory default settings from the controller PC to the MultiVOIP unit. When using the MultiVOIP Windows GUI, firmware and factory default settings can also be transferred from controller PC to MultiVOIP piecemeal using separate commands.
MultiVOIP User Guide Operation & Maintenance Download Firmware transfers the firmware (including the H.323 protocol stack) in the PC’s MultiVOIP directory into the nonvolatile flash memory of the MultiVOIP. Download Factory Defaults sets all configuration parameters to the standard default values that are loaded at the MultiTech factory. Upgrade Software implements both the Download Firmware command and the Download Factory Defaults command. Downloading Firmware 1.
Operation and Maintenance MultiVOIP User Guide 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. 4. The MultiVOIP ___- Firmware screen appears saying “MultiVOIP [model number] is up. Reboot to Download Firmware?” Click OK to download the firmware. The “Boot” LED on the MultiVOIP will light up and remain lit during the file transfer process.
MultiVOIP User Guide Operation & Maintenance 5. The program will locate the firmware “.bin” file in the MultiVOIP directory. Highlight the correct (newest) “.bin” file and click Open. 6. Progress bars will appear at the bottom of the screen during the file transfer. The MultiVOIP’s “Boot” LED will turn off at the end of the transfer. 7. The Download Firmware procedure is complete.
Operation and Maintenance MultiVOIP User Guide Downloading CAS Protocol 1. The MultiVoip Configuration program may be on or off when invoking the Download CAS Protocol command. 2.To invoke the Download CAS Protocol command, go to Start | Programs | MVP____ x.xx | Download CAS Protocol. 3. A message screen will appear warning that the download will entail a rebooting of the MultiVOIP. Click OK.
MultiVOIP User Guide Operation & Maintenance 4. The directory containing the CAS protocol files (extension is .cas) will appear. Select the CAS protocol needed for your system. Click Open. 5. The chosen CAS protocol file will be loaded from the PC to the MultiVOIP unit. Progress bars will appear at the bottom of the screen while the download occurs. When the download is complete, the MultiVOIP will complete its rebooting process. 6. The MultiVOIP software will be closed when the download is complete.
Operation and Maintenance MultiVOIP User Guide Downloading Factory Defaults 1. The MultiVoip Configuration program must be off when invoking the Download Factory Defaults command. If it is on, the command will not work. 2.To invoke the Download Factory Defaults command, go to Start | Programs | MVP____ x.xx | Download Factory Defaults.
MultiVOIP User Guide Operation & Maintenance 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. 4. The MVP____- Firmware screen appears saying “MultiVOIP [model number] is up. Reboot to Download Firmware?” Click OK to download the factory defaults. The “Boot” LED on the MultiVOIP will light up and remain lit during the file transfer process.
Operation and Maintenance MultiVOIP User Guide 5. After the PC gets a response from the MultiVOIP, the Dialog – IP Parameters screen will appear. The user should verify that the correct IP parameter values are listed on the screen and revise them if necessary. Then click OK. 6. Progress bars will appear at the bottom of the screen during the data transfer. The MultiVOIP’s “Boot” LED will turn off at the end of the transfer. 7. The Download Factory Defaults procedure is complete.
MultiVOIP User Guide Operation & Maintenance Setting and Downloading User Defaults The Download User Defaults command allows you to maintain a known working configuration that is specific to your VOIP system. You can then experiment with alterations or improvements to the configurations confident that a working configuration can be restored if necessary. 1.
Operation and Maintenance MultiVOIP User Guide 3. To download the user defaults, go to Start | Programs | MultiVOIP xxx | Download User Defaults. 4. A confirmation screen will appear indicating that this action will entail rebooting the MultiVOIP. Click OK.
MultiVOIP User Guide Operation & Maintenance 5. Progress bars will appear during the file transfer process. 5. When the file transfer process is complete, the Dialog-- IP Parameters screen will appear. 6. Set the IP values per your particular VOIP system. Click OK. Progress bars will appear as the MultiVOIP reboots itself.
Operation and Maintenance MultiVOIP User Guide Setting a Password (Windows GUI) After a user name has been designated and a password has been set, that password is required to gain access to any functionality of the MultiVOIP software. Only one user name and password can be assigned to a voip unit. The user name will be required when communicating with the MultiVOIP via the web browser GUI. NOTE: Record your user name and password in a safe place.
MultiVOIP User Guide Operation & Maintenance 2. To invoke the Set Password command, go to Start | Programs | MVP____ x.xx | Set Password. 3. You will be prompted to confirm that you want to establish a password, which will entail rebooting the MultiVOIP (which is done automatically). Click OK to proceed with establishing a password. 4. The Password screen will appear. If you intend to use the FTP Server function that is built into the MultiVOIP, enter a user name.
Operation and Maintenance MultiVOIP User Guide NOTE: Be sure to write down your password in a convenient but secure place. If the password is forgotten, contact MultiTech Technical Support for advice. Click OK. 5. A message will appear indicating that a password has been set successfully. After the password has been set successfully, the MultiVOIP will reboot itself and, in so doing, its BOOT LED will light up.
MultiVOIP User Guide Operation & Maintenance 6. After the password has been set, the user will be required to enter the password to gain access to the web browser GUI and any part of the MultiVOIP software listed in the Program group menu. User Name and Password are both needed for access to the FTP Server residing in the MultiVOIP. When MultiVOIP program asks for password at launch of program, the program will simply shut down if CANCEL is selected.
Operation and Maintenance MultiVOIP User Guide Setting a Password (Web Browser GUI) Setting a password is optional when using the MultiVOIP web browser GUI. Only one password can be assigned and it works for all MultiVOIP software functions (Windows GUI, web browser GUI, FTP server, and all Program menu commands, e.g., Upgrade Software – only the FTP Server function requires a User Name in addition to the password).
MultiVOIP User Guide Operation & Maintenance Un-Installing the MultiVOIP Software 1. To un-install the MultiVOIP configuration software, go to Start | Programs and locate the MultiVOIP entry. Select Uninstall MVP____ vx.xx (versions may vary). 2. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process.
Operation and Maintenance MultiVOIP User Guide 3. A special warning message similar to that shown below may appear for the MultiVOIP software’s “.bin” file. Click Yes. An option that you selected requires that files be installed to your system, or files be uninstalled from your system, or both. A read-only file, C:\ProgramFiles\MVP3000\v4.00a\mvpt1.bin was found while performing the needed file operations on your system. To perform the file operation, click the Yes button; otherwise, click No. 4.
MultiVOIP User Guide Operation & Maintenance Upgrading Software As noted earlier (see the section Implementing a Software Upgrade above), the Upgrade Software command transfers, from the controller PC to the MultiVOIP unit, firmware (including the H.323 stack) and factory default configuration settings. As such, Upgrade Software implements the functions of both Download Firmware and Download Factory Defaults in a single command. NOTE: To upgrade a MultiVOIP from software version 4.
Operation and Maintenance MultiVOIP User Guide FTP Server File Transfers (“Downloads”) MultiTech has built an FTP server into the MultiVOIP unit. Therefore, file transfers from the controller PC to the voip unit can be done using an FTP client program or even using a browser (e.g., Internet Explorer, Netscape or FireFox, used in conjunction with Windows Explorer). The terminology of “downloads” and “uploads” gets a bit confusing in this context.
MultiVOIP User Guide Operation & Maintenance To transfer files using the FTP server functionality in the MultiVOIP, follow these directions. 1. Establish Network Connection and IP Addresses. Both the controller PC and the MultiVOIP unit(s) must be connected to the same IP network. An IP address must be assigned for each. IP Address of Control PC ____ . ____ . ____ . ____ IP Address of voip unit #1 ____ . ____ . ____ . ____ : : : : : . . . . ____ . IP address of voip unit #n ____ .
Operation and Maintenance MultiVOIP User Guide 3. Install FTP Client Program or Use Substitute. You should install an FTP client program on the controller PC. FTP file transfers can be done using a web browser (e.g., Netscape or Internet Explorer) in conjunction with a local Windows browser a (e.g., Windows Explorer), but this approach is somewhat clumsy (it requires use of two application programs rather than one) and it limits downloading to only one VOIP unit at a time.
MultiVOIP User Guide Operation & Maintenance 5. Identify Files to be Updated. Determine which files you want to update. Six types of files can be updated using the FTP feature. In some cases, the file to be transferred will have “Ftp” as the part of its filename just before the suffix (or extension). So, for example, the file “mvpt1Ftp.bin” can be transferred to update the bin file (firmware) residing in the MultiVOIP. Similarly, the file “fxo_loopFtp.
Operation and Maintenance MultiVOIP User Guide 6. Contact MultiVOIP FTP Server. You must make contact with the FTP Server in the voip using either a web browser or FTP client program. Enter the IP address of the MultiVOIP’s FTP Server. If you are using a browser, the address must be preceded by “ftp://” (otherwise you’ll reach the web GUI within the MultiVOIP unit).
MultiVOIP User Guide Operation & Maintenance 7. Log In. Use the User Name and password established in item #2 above. The login screens will differ depending on whether the FTP file transfer is to be done with a web browser (see first screen below) or with an FTP client program (see second screen below).
Operation and Maintenance MultiVOIP User Guide 8. Invoke Download. Downloading can be done with a web browser or with an FTP client program. 8A. Download with Web Browser. 8A1. In the local Windows browser, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers). 8A2. Drag-and-drop files from the local Windows browser (e.g.
MultiVOIP User Guide Operation & Maintenance You may be asked to confirm the overwriting of files on the MultiVOIP. Do so. File transfer between PC and voip will look like transfer within voip directories.
Operation and Maintenance MultiVOIP User Guide 8B. Download with FTP Client Program. 8B1. In the local directory browser of the FTP client program, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers). 8B2. In the FTP client program window, drag-and-drop files from the local browser pane to the pane for the MultiVOIP FTP server.
MultiVOIP User Guide Operation & Maintenance Some FTP client programs are more graphically oriented (see previous screen), while others (like the “WS-FTP” client) are more text oriented. 9. Verify Transfer. The files transferred will appear in the directory of the MultiVOIP. 10. Log Out of FTP Session. Whether the file transfer was done with a web browser or with an FTP client program, you must log out of the FTP session before opening the MultiVOIP Windows GUI.
Operation and Maintenance MultiVOIP User Guide Web Browser Interface You can control the MultiVOIP unit with a graphic user interface (GUI) based on the common web browser platform. Qualifying browsers are InternetExplorer6, Netscape6, and Mozilla FireFox 1.0. Pop-Ups. Note that the MultiVOIP Web GUI uses pop-up windows extensively. You must configure the browser to allow pop-ups when using the MultiVOIP Web GUI.
MultiVOIP User Guide Operation & Maintenance The initial configuration step of assigning the voip unit an IP address must still be done locally using the Windows GUI. However, all additional configuration can be done via the web GUI. The content and organization of the web GUI is directly parallel to the Windows GUI. For each screen in the Windows GUI, there is a corresponding screen in the web GUI. The fields on each screen are the same, as well.
Operation and Maintenance MultiVOIP User Guide The web GUI cannot perform logging in the same direct mode done in the Windows GUI. However, when the web GUI is used, logging can be done by email (SMTP). The web GUI gives easy access to Console Messages. Whereas with the Windows GUI console messages must be viewed using a communications program like HyperTerminal, with the Web GUI, it’s easy: just click on STATISTICS | CONSOLE MESSAGES and a pop-up window appears.
MultiVOIP User Guide Operation & Maintenance a video monitor as possible in order to see all of a screen’s contents with minimal scrolling. The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known. In order to use the web GUI, you must also install a Java application program on the controller PC.
Operation and Maintenance MultiVOIP User Guide During the installation, you must specify which browser you’ll use in the Select Browsers screen. When installation is complete, the Java program becomes accessible in your Start | Programs menu (Java resources are readily available via the web). However, the Java program runs automatically in the background as a plug-in supporting the MultiVOIP web GUI. No overt user actions are required.
MultiVOIP User Guide Operation & Maintenance After the Java program has been installed, you can access the MultiVOIP using the web browser GUI. Close the MultiVOIP Windows GUI. Start the web browser. Enter the IP address of the MultiVOIP unit. Enter a password when prompted. (A password is needed here only if password has been set for the local Windows GUI or for the MultiVOIP’s FTP Server function. See “Setting a Password -Web Browser GUI” earlier in this chapter.
Operation and Maintenance MultiVOIP User Guide SysLog Server Functions MultiTech has built SysLog server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).
MultiVOIP User Guide Operation & Maintenance Before a SysLog client program is used, the SysLog functionality must be enabled within the MultiVOIP in the Logs menu under Configuration. The IP Address used will be that of the MultiVOIP itself. In the Port field, entered by default, is the standard (‘well-known’) logical port, 514.
Operation and Maintenance MultiVOIP User Guide Configuring the SysLog Client Program. Configure the SysLog client program for your own needs. In various SysLog client programs, you can define where log messages will be saved/archived, opt for interaction with an SNMP system (like MultiVoipManager), set the content and format of log messages, determine disk space allocation limits for log messages, and establish a hierarchy for the seriousness of messages (normal, alert, critical, emergency, etc.).
Chapter 9 Warranty, Service, and Tech Support 343
Warranty, Service, & Tech Support MultiVOIP User Guide Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
MultiVOIP User Guide Warranty, Service, & Tech Support For out-of-warranty repair charges, go to www. multitech.com/documents/warranties Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at (888) 288-5470, extension 5308, or visit our web site at www.multitech.com/programs/orc for details on rates and coverages. Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc.
Warranty, Service, & Tech Support MultiVOIP User Guide Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following: Contacting Technical Support Country By E-mail By telephone France support@multitech.
Chapter 10: Regulatory Information 347
Regulatory Information MultiVOIP User Guide EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility, and Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage
MultiVOIP User Guide Regulatory Information Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Industry Canada This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur. FCC Part 68 Telecom 1.
Regulatory Information MultiVOIP User Guide may request you to remove the equipment form t network until the problem is resolved. 7. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty. 8. Manufacturer: Trade name: Model number: FCC registration number: Modular jack (USOC): Service center in USA: Multi-Tech Systems, Inc. MultiVOIP MVP-810/410/210 US: AU7DDNAN46050 RJ-48C Multi-Tech Systems, Inc.
MultiVOIP User Guide Regulatory Information WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) compliments the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
Appendix A: Cable Pinouts 352
MultiVOIP User Guide Cable Pinouts Appendix A: Cable Pinouts Command Cable RJ-45 Connector End-to-End Pin Info RJ-45 DB9F PIN NO. PIN NO. 1 2 3 4 5 6 7 8 To Command Port Connector 1 4 2 7 3 8 CLEAR TO SEND 4 3 TRANSMIT DATA To DTE Device 5 2 RECEIVE DATA (e.g., PC) 6 6 7 1 8 5 SIGNAL GROUND RJ-45 connector plugs into Command Port of MultiVOIP. DB-9 connector plugs into serial port of command PC (which runs MultiVOIP configuration software).
Cable Pinouts MultiVOIP User Guide T1/E1 Connector T1/E1 Connector } 4 5} 1 2 1 2 3 4 5 6 7 8 Receive Pair (from line) Transmit Pair (to line) Voice/Fax Channel Connectors 1 2 3 4 5 6 7 8 1 2 3 4 Pin Functions (E&M Interface) Pin Descr Function 1 M Input 2 E Output 3 T1 4-Wire Output 4 R 4-Wire Input, 2-Wire Input 5 T 4-Wire Input, 2-Wire Input 6 R1 4-Wire Output 7 SG Signal Ground (Output) 8 SB Signal Battery (Output) 354
MultiVOIP User Guide Cable Pinouts Pin Functions (FXS/FXO Interface) FXS Pin Description FXO Pin Description 2 N/C 2 N/C 3 Ring 3 Tip 4 Tip 4 Ring 5 N/C 5 N/C 355
Cable Pinouts MultiVOIP User Guide ISDN BRI RJ-45 Pinout Information The S/T interface uses an 8-conductor modular cable terminated with an 8-pin RJ-45 plug. An 8-pin RJ-45 jack located on the terminal is used to connect the terminal to the DSL (Digital Subscriber Loops) using this modular cable. The table below shows the Pin Number, Terminal Pin Signal Name and Network Pin Signal name for the S/T interface.
MultiVOIP User Guide Cable Pinouts ISDN Interfaces: “ST” and “U” The MVP410ST and MVP810ST are ISDN-BRI voip units that use an S/T outlet interface. You will need an NT1 device to connect these units to any network equipment that has the “U” ISDN interface. In the UK, and in many European countries, the telco supplies an NT1 device for ISDN-BRI service. An ISDN Basic Rate (BRI) U-Loop consists of two conductors from the telco central office to the customer premises.
Appendix B: TCP/UDP Port Assignments 358
MultiVOIP User Guide Cable Pinouts Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the IANA and on most systems can only be used by system (or root) processes or by programs executed by privileged users. Ports are used in the TCP [RFC793] to name the ends of logical connections which carry long term conversations.
Appendix C: Installation Instructions for MVP428 Upgrade Card 360
MultiVOIP User Guide 8-Channel Analog Expansion Card Installation Instructions for MVP428 Upgrade Card In this procedure, you will install an additional circuit board into the MVP410, converting it from a 4-channel voip to an 8-channel voip. Summary: (A) Attach four standoffs to main circuit card. (B) Mate the 60-pin connectors (male connector on main circuit card; female on upgrade card). (C) Attach upgrade card to main circuit card (4 screws).
8-Channel Analog Expansion Card MultiVOIP User Guide 3. Using a Phillips driver, remove the three screws that secure the main circuit board and back panel assembly to the chassis. NOTE: Follow standard ESD precautions to protect the circuit board from static electricity damage. back panel screws (3) Figure C-3: Removing screws from back panel 4. Slide the main circuit board out of the chassis far enough to unplug the power connector. power connector Figure C-4: Accessing power connector 5.
MultiVOIP User Guide 8-Channel Analog Expansion Card 8. On the phone-jack side of the circuit card, three screws attach the circuit card to the back panel. Two of these screws are adjacent to the four phonejack pairs. Remove these two screws. Screw locations (2) at phone-jack edge of board. Figure C-5: Screws to be removed and replaced with standoffs (phone-jack edge of board; top view) 9. Replace these two screws with standoffs. 10. There are two copper-plated holes at the LED edge of the circuit card.
8-Channel Analog Expansion Card MultiVOIP User Guide 11. Locate the male 60-pin vertical connector near the LED edge of the main circuit card. Check that pins are straight and evenly spaced. If not, then correct for straightness and spacing. Locate the 60-pin female connector on the upgrade circuit card. 12. Set the upgrade circuit card on top of the main circuit card. Align the upgrade card’s 4 pairs of phone-jacks with the 4 pairs of holes in the backplane of the main card.
MultiVOIP User Guide Index Index 365
Index MultiVOIP User Guide INDEX accessing T1/E1/ISDN Parameters screen ..........................................89 accessing Voice/FAX Parameters screen ..........................................75 Accounting Port (RADIUS screen) field ........................................... 160 Add Inbound Phonebook Entry icons E1 .............................................. 216 T1 .............................................. 173 Add Outbound Phonebook Entry icon E1 .............................................
MultiVOIP User Guide Index Use Gatekeeper ................. 179, 181 Use Proxy (SIP) ........................ 180 Add/Edit Outbound Phonebook screen E1 .............................................. 219 T1 .............................................. 176 Add/Edit Outbound Phonebook SPP Fields E1 .............................................. 224 T1 .............................................. 181 add-on module (4-to-8 channel), installation................................. 361 Address (SNMP) field.....
Index MultiVOIP User Guide baud rate, default (MultiVOIP software connection):................ 164 baud rate, fax...................................79 baud rate, setting ........................... 164 Behind Proxy/NAT device............ 120 Bipolar Violation (E1 stats) field .. 286 Bipolar Violation (T1 stats) field .. 283 Blue Alarm (E1 stats) field ........... 284 Blue Alarm (T1 stats) field ........... 281 Boot LED on MVP-2410/3010.....................37 Boot Version System Info .......................
MultiVOIP User Guide Index Call Progress Details (statistics) field definitions 258, 259, 260, 261, 262, 263 Call Progress Details (statistics) screen field Call On Hold ......................... 262 Call Waiting .......................... 262 Caller ID................................ 262 Call Progress Details (statistics) screen fields Channel ................................. 258 Duration ................................ 258 Mode ..................................... 258 Voice Coder .....................
Index MultiVOIP User Guide CAS Protocol field E1 .............................................. 101 T1 ................................................93 CAS Protocol, downloading.......... 308 CAS vs. CCS T1 ........................................ 93, 101 CCS vs. CAS T1 ........................................ 93, 101 CD, MultiVOIP...............................27 Channel (call progress) field ......... 258 channel capacity................................8 E1 .............................................
MultiVOIP User Guide Index configuration, user default ............ 169 Configuring MultiVOIP phonebooks, general E1 .............................................. 209 T1 .............................................. 171 conflicts COM port .................................... 44 Connection Problems, Solving........63 Consecutive Packets Lost field .......88 Console Message Settings, Filters for .................................................. 143 console messages, enabling...........
Index MultiVOIP User Guide From IP Address ....................... 138 Outbound Digits Received ........ 137 Outbound digits sent ................. 138 Packets Lost .............................. 137 Packets Received....................... 136 Packets Sent .............................. 136 Prefix Matched.......................... 137 Select All................................... 136 Server Details............................ See Start Date, Time ........................ 136 To Gateway Number..............
MultiVOIP User Guide Index Download CAS Protocol option description (MultiVOIP program menu) ........................................ 298 Download Factory Defaults (program menu option) , command........... 310 Download Factory Defaults option description (MultiVOIP program menu) ........................................ 298 Download Firmware (program menu option), command ............. 304, 305 Download Firmware option description (MultiVOIP program menu) ........................................
Index MultiVOIP User Guide Receive Timeslot 16 Alarm Indication Signal ................... 285 Receive Timeslot 16 Loss of MultiFrame Alignment.......... 286 Receive Timeslot 16 Loss of Signal .............................................. 285 Red Alarm................................. 284 Status Freeze Signalling Active 285 Transmit Data Overflow ........... 285 Transmit Data Underrun ........... 286 Transmit Line Open .................. 286 Transmit Line Short .................. 285 Transmit Slip........
MultiVOIP User Guide Index Voip Media PHB.........................70 Ethernet/IP Parameters screen, accessing .....................................65 European Community Directives.. 348 Excessive Zeroes (E1 stats) field .. 286 Excessive Zeroes (T1 stats) field .. 281 expansion card (4-to-8 channel) installation................................. 361 factory default software settings ... 310 factory defaults, downloading....... 310 factory repair for customers U.S. & Canada ...................................
Index MultiVOIP User Guide graphic vs. textual orientation ... 333 FTP file transfers using FTP client program.......... 326 using web browser .................... 326 FTP Server Enable (Ethernet/IP Parameters) field .........................72 FTP Server function as added feature......................... 324 enabling..................................... 326 FTP Server, contacting.................. 328 FTP Server, invoking download/transfer using FTP client program.......... 332 using web browser .........
MultiVOIP User Guide Index compatibility (E1 models)...........18 compatibility (T1 models)...........10 H.323 Annex E field ..................... 113 H.323 Call Signaling Parameter definitions ......... 109, 111, 112, 113 H.323 Call Signaling screen fields Allow Incoming Calls Through Gatekeeper Only ................... 109 Alternate GK 1 and 2 ................ 110 Annex E (H.323, UDP multiplexing)......................... 113 Gatekeeper Discovery Polling Interval .................................. 110 H.
Index MultiVOIP User Guide airflow ......................................... 34 E1 prerequisites...........................56 expansion card (4-to-8 channel) 361 in a nutshell .................................27 in rack ......................................... 33 log reports by email.....................57 software (detailed).......................39 T1 prerequisites...........................55 upgrade card (4-to-8 channel) ... 361 voip email account ......................57 installation prerequisites ..
MultiVOIP User Guide Index T1 .......................................... 95, 96 ISDN parameters, setting .............. 107 ISDN-PRI types supported ......................... 107 ISDN-PRI implementations .......... 107 Java installing.................................... 337 web GUI and ............................. 337 jitter buffer ......................................86 Jitter Value (Fax) field ....................80 Jitter Value field..............................88 jitter, dynamic ....................
Index MultiVOIP User Guide local configuration procedure detailed, analog ...........................60 summary......................................59 local voip configuration ..................50 local Windows GUI vs. web GUI comparison................................ 335 local-rate access (E1) to remote PSTN...........................17 local-rate calls to remote voip sites E1 .............................................. 211 Log # (statistics, logs) field...........
MultiVOIP User Guide Index Mac Address System Info ....................... 167, 254 mail criteria (SMTP), records ....... 135 Mail Server IP Address (SMTP) field .................................................. 135 Mail Type (SMTP logs) field........ 135 mains frequency E1 models....................................26 management (E1 models) local.............................................19 remote (SNMP) ...........................19 remote (web browser GUI) .........19 management of voips, remote .....
Index MultiVOIP User Guide Netcoder coders (RTP packetization, voice/fax) .................................. 295 network access .............................. 123 Network Disconnection field ..........88 network/terminal settings, voip and PBX E1/ISDN.................................... 103 T1/ISDN......................................95 No. of Entries field (Registered Gateway Details)....................... 289 No. of Pings Received (Link Management) field .................... 279 No.
MultiVOIP User Guide Index Packet Prioritization 802.1p (Ethernet/IP parameters) .............67 packet priority and DiffServ............71 packetization (RTP), ranges & increments ................................. 295 packetization rates coder options and ...................... 294 Packets Lost (call progress) field .. 259 Packets Lost (RADIUS Attributes) field ........................................... 162 Packets Lost (SMTP logs) field .... 137 Packets lost (statistics, logs) field .
Index MultiVOIP User Guide Phonebooks, objectives & considerations E1 .............................................. 209 Ping Size in Bytes (Link Management) field .................... 278 Pings per Test (Link Management) field ........................................... 278 pinout BRI connector ........................... 356 command cable ......................... 353 ethernet cable ............................ 353 T1/E1 connector........................ 354 Voice/FAX connector ...............
MultiVOIP User Guide Index RADIUS Accounting parameters, customizing ............................... 161 RADIUS accounting support EI models ....................................19 TI models ....................................11 RADIUS screen field Enable Accounting.................... 160 Retransmission Interval............. 160 RADIUS screen fields Accounting Port ........................ 160 Server Address .......................... 160 RAS Port (H.323 Call Signaling) field .............................
Index MultiVOIP User Guide Remote Configuration/Command Modem setup for .............................. 59, 125 remote control/configuration web GUI and ............................. 337 Remote Device is [legacy voip] (Outbound Phonebook) T1 .............................................. 181 Remote Device is [legacy] MultiVOIP checkbox ................................... 224 remote phonebook configuration .. 324 remote voip configuration...............50 Remote Voip Management ...........
MultiVOIP User Guide Index Set Password (program menu option) , command................................... 316 Set Password (web browser GUI) , command................................... 320 Set Password option description (MultiVOIP program menu) ..... 298 Set Regional Parameters ............... 124 Set SMTP Parameters ................... 133 Set SNMP Parameters................... 121 Set Supplementary Services Parameters................................. 144 Set T1/E1/ISDN Parameters ...........
Index MultiVOIP User Guide SMTP parameters, accessing ........ 133 SMTP parameters,setting .............. 133 SMTP port, standard.................. 135 SMTP prerequisites.........................57 SMTP, enabling ............................ 133 SNMP (log reporting type) button 142 SNMP agent program......................51 SNMP agent, enabling .................. 121 SNMP Parameter fields Address ..................................... 123 Community Name (2) ............... 123 Community Name 1 .............
MultiVOIP User Guide Index Status Freeze Signalling Active (T1 stats) field.................................. 281 STUN clients and servers.............. 155 STUN support E1 models....................................19 T1 models....................................11 Subject (email logs) field .............. 135 Supplementary (Telephony) Services E1 ................................................23 T1 ................................................15 Supplementary Services Alerting Party............
Index MultiVOIP User Guide T1 ................................................14 SysLog client programs availability................................. 340 features & presentation types .... 342 SysLog functionality E1 ................................................22 T1 ................................................14 SysLog server E1 ................................................22 T1 ................................................14 SysLog Server Enable field...........
MultiVOIP User Guide Index T1 .............................................. 180 TDM Routing Option (Ethernet/IP Parameters) field .........................73 technical configuration prerequisites to ............................ 53 summary......................................50 technical configuration procedure detailed........................................60 summary......................................59 technical support ........................... 346 telco authorities and ISDN ............
Index MultiVOIP User Guide Type (H.323 Gatekeepers, Statistics, Servers) field............................. 291 Type (of tone, Regional Parameters) field ........................................... 127 Type (SIP Proxies, Statistics, Servers) field ........................................... 292 Type (SPP Registrars, Statistics, Servers) field............................. 293 Type-of-Service IP header field & DiffServ.......................................71 U interface (ISDN-BRI) description...............
MultiVOIP User Guide Index AutoCall/Offhook Alert ........ 83, 84 AutoCall/Offhook Alert fields ... 83, 84 Generate Local Dial Tone ...........84 Offhook Alert Timer ...................85 Out-of-Band Mode (DTMF) .......78 Phone Number (Auto Call/Offhook Alert) ....................................... 85 Voice/FAX Parameter fields Copy Channel..............................78 Default ........................................78 DTMF Gain................................. 78 DTMF Gain (High Tones) ..........
Index MultiVOIP User Guide prerequisite local assigning of IP address................................... 335 video useability ......................... 334 web GUI Java and..................................... 337 remote control/configuration and .............................................. 337 Web GUI and pop-ups .................. 334 web GUI vs. local Windows GUI comparison................................ 335 web GUI, logging and................... 336 Web GUI, Windows GUI compared E1 ................
S000384A 395
