MultiModem® CDMA USB Wireless Modem MTCBA-C-U User Guide
MultiModem® CDMA USB Wireless Modem User Guide MTCBA-C-U S000345K, Revision K Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from MultiTech Systems, Inc. All rights reserved. Copyright © 2008 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Table of Contents Contents Chapter 1 – Product Description and Specifications ................................................................................................ 4 Product Description .................................................................................................................................................4 Features ..............................................................................................................................................................
Chapter 1 – Product Description and Specifications Chapter 1 – Product Description and Specifications Product Description The Multi-Tech MultiModem CDMA USB is an external data/fax/voice wireless modem. It also supports mobile originated short message service (SMS) and mobile-terminated SMS. It offers standards-based multi-band CDMA 2000 1xRTT performance. This ready-to-deploy, standalone modem allows developers to add wireless communication to products with a minimum of development time and expense.
Chapter 1 – Product Description and Specifications Safety General Safety The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically secured at one location and is not able to be easily moved to another location. “Mobile” means that the device is designed to be used in other than fixed locations.
Chapter 1 – Product Description and Specifications Maintenance of Your Modem Your Wireless MultiModem is the product of advanced engineering, design and craftsmanship and should be treated with care. The suggestions below will help you to enjoy this product for many years. • Do not expose the Wireless MultiModem to any extreme environment where the temperature is above 50ºC or humidity is above 90% noncondensing. • Do not attempt to disassemble the Wireless MultiModem.
Chapter 1 – Product Description and Specifications Specifications General Specifications Mechanical Dimensions & Weight Connectors & Fasteners Operating Temperatures Storage Temperatures Humidity Certifications 4.3" L x 2.4" W x 0.94" H; 4.2 oz. (11 cm x 6.1 cm x 2.
Chapter 1 – Product Description and Specifications Antenna/RF Specifications Frequency Impedance VSWR Typical Radiated Gain CDMA 800 824 to 894 MHz CDMA 1900 1850 to 1990 MHz 50 ohms <2 0 dBi on azimuth plane Interfaces The Wireless MultiModem has several interfaces: LED function indicating operating status External antenna (via SMA connector) USB connector Microphone and speaker (via handset jack) LEDs LED Indicators TD RD CD LS TR PWR Transmit Data. Light is on when modem is transmitting data.
Chapter 2 – Installation Chapter 2 – Activation and Installation Activate Your Wireless Account Pre-Configured Multi-Tech Products Each Multi-Tech wireless product has been pre-configured to operate on a wireless network. Activate Your Wireless Account Please see the wireless account Activation Notices located on the MultiModem CD. Choose the one for your wireless network provider and follow the directions to activate your account.
Chapter 3 – Using Your Wireless Modem Attach the Modem to a Flat Surface (Optional) To mount the Wireless MultiModem, do the following: 1. Obtain mounting screws (two are needed) that are appropriate for the surface on which you will mount the modem. For example, one might use two 6-32 self-tapping screws 5/8” in length to mount the unit in a truck to the wall of the cab behind the passenger’s seat. 2. Typically, the unit is mounted against a flat surface into which holes can be drilled.
Chapter 2 – Installation Install the Modem Driver Introduction Compatibility: This wireless MultiModem is compatible with Windows Operating Systems Vista/2008/XP/2003 and Linux. Windows Drivers: The wireless MultiModem USB driver must be installed in your computer’s program directory. The Windows USB drivers are located on the MultiModem CD in the Drivers I Windows Drivers folder. A complete set of drivers for each operating system is organized into Vista and XP with either 32-bit or 64-bit processor.
Chapter 3 – Using Your Wireless Modem 5. 6. 12 The next screen prompts you to insert the disc that came with your MultiModem. If you have the disc that came with your device, insert it now. Select I don’t have the disc. Show me other options. Choose Browse my computer for driver software (advanced). Multi-Tech Systems, Inc.
Chapter 2 – Installation 7. At the Browse for driver software on your computer screen. Click the Browse button. 8. Browse to the Drivers folder on your MultiModem CD, then select the Windows_Drivers folder and then the Vista32 folder. If you were installing drivers on a Vista 64-bit Operating System, you would browse to the Vista64 folder. Click Next. 9. Windows can’t verify the publisher of this driver software screen appears. Select Install this driver software anyway. Multi-Tech Systems, Inc.
Chapter 3 – Using Your Wireless Modem 10. Installing driver software… screen appears. 11. When the software for this device has been successfully installed screen appears with Windows has finished installing the driver software for this device: CDMA Device. Click Close. 14 Multi-Tech Systems, Inc.
Chapter 2 – Installation Installation of the Modem 12. The Found New Hardware – Windows needs to install driver software for your MultiTech CDMA Modem screen appears. 13. Click on Locate and install driver software (recommended). The MultiModem CD is still in the CDROM drive. Click Next. 14. Windows can’t verify the publisher of this driver software screen appears. Select Install this driver software anyway. Multi-Tech Systems, Inc.
Chapter 3 – Using Your Wireless Modem 15. Installing driver software progress screen appears. 16. The software for this device has been successfully installed screen appears. Windows has finished installing the driver software for this device: Multi-Tech Systems USB CDMA Wireless Modem. Click Close. The installation of drivers is now complete. 16 Multi-Tech Systems, Inc.
Chapter 2 – Installation Installing the Modem Driver in Windows Server 2008,XP,2003 This installation assumes a Windows Server 2008, Windows XP, or 2003 operating system. Part A for Windows Server 2008,XP,2003: Installing the Serial Port 1. Connect the USB cable between the MultiModem and the PC. 2. Insert the MultiModem CD into your CD-ROM drive. The CD uses the Autorun feature, and after a brief delay, the MultiModem Setup – Welcome screen appears. Close the Welcome screen.
Chapter 3 – Using Your Wireless Modem 5. The next screen is the Please choose your search and installation options. Ensure that Search removable media (floppy, CD-ROM…) is selected and Include this location in the search is selected. Click the Browse button 6. 7. Browse to the Drivers folder on your MultiModem CD, then select the Windows_Drivers folder and then the XP32 folder. If you are installing drivers on an XP 64-bit Operating System, you would browse to the Vista64 folder. Click Next.
Chapter 2 – Installation 9. At the Completing the Found New Hardware Wizard – CDMA Device screen, click Finish. Installation of the USB driver is now complete. The second Found New Hardware wizard will start automatically to associate the PC port with the USB driver. Part B for Windows Server 2008,XP,2003: Installing the Modem Driver 1. If the Welcome to the Found New Hardware Wizard screen asking – Can Windows connect to Windows update to search for software? appears again, select No, not this time.
Chapter 3 – Using Your Wireless Modem 3. 4. 5. 6. Click on Install from a list or specific location (Advanced). Then click Next. The Please choose your search and installation options screen appears. Select Search removable media (floppy, CD-ROM…) is selected and include this location in the search is selected. Click the Browse button. Browse to the Drivers folder on your MultiModem CD, then select the Windows_Drivers folder and then the xp32 folder.
Chapter 2 – Installation 7. The Completing the Found New Hardware Wizard screen appears. Click Finish. With the modem .inf file successfully installed, the entire software installation procedure for the MutiModem is complete. Multi-Tech Systems, Inc.
Chapter 3 – Using Your Wireless Modem Chapter 3 – Using Your Wireless Modem Phone Numbers for the Wireless Modem • Every wireless modem will have its own unique phone number. • The phone number will be given to you by your wireless service provider. Wireless provider implementations may vary. Examples of Useful AT Commands A Note About HyperTerminal In order to verify signal strength and roaming status, you must use a terminal application such as HyperTerminal.
Chapter 3 – Using Your Wireless Modem Establishing a Voice Call • Initiate a voice call Type ATD1234; (Note: Don’t forget the semicolon “;” at the end. This stands for voice calls) Responses: OK (Communication established) CME ERROR : 11 (PIN Code not entered [with +CMEE : 1 mode]) CME ERROR : 3 (Operation not allowed) • Initiate an emergency call Type ATD112; (Note: Don’t forget the semicolon “;” at the end.
Chapter 3 – Using Your Wireless Modem Using Short Message Services (SMS) Send a Short Message to a Specified Number. Type AT+CMGS="8585551212" Then type your message: Please call me soon. The modem may respond with +CMGS: OK Write a Message to Memory. You can store a message to send it at a later date. Type AT+CMGW="8585551212" Type the message. The modem may respond with +CMGW: 4 OK (The message is stored in the index as message 4.
Chapter 3 – Using Your Wireless Modem SMS Examples Send Example: Sending an SMS message at+cpms="MT","MO" (set the read and write locations for SMS) +CPMS:0,30,0,30 OK at+cmgs="7632273726" (send SMS to the number listed inbetween the quotes) TEST message ONE.
Chapter 3 – Using Your Wireless Modem Internet Access Internet access can be setup in Windows Dial-Up Networking (DUN) of the computer that the wireless modem is serving. Setup procedures will vary according to the type of wireless service provider used. To access Dial-Up Networking on your PC, go to Start > Settings > Network Connections. • For point to point data, a circuit-switched data connection is used. The user can set up DUN to make a conventional V.
Chapter 3 – Using Your Wireless Modem User name: @alltel.net Note: The MDN is your 10-digit wireless phone number. Password: alltel • For Verizon and Sprint accounts: Normally, Verizon and Sprint do not require a user name and password. • Bell Mobility: Bell Mobility may require a user name and password. • In all cases, please check with your service provider.
Chapter 4 – Troubleshooting and Frequently Asked Questions Chapter 4 – Troubleshooting and Frequently Asked Questions Troubleshooting Example Situation A: The modem does not respond through the USB link If the wireless MultiModem does not respond through the USB link upon an attempted transmission of data or voice signals, see the table below for possible causes and solutions.
Chapter 4 – Troubleshooting and Frequently Asked Questions I activated my modem but I can’t do anything with it. When I try to dial out, I get a NO CARRIER response. • If you are receiving a NO CARRIER response, send ‘AT+CEER’ to check the reason for no carrier, then check the number in the Reference Guide. • Make sure the modem is registered and getting good signal: AT+CREG and AT+CSQ. • Make sure the modem is activated and provisioned correctly. I am trying to activate my Sprint modem.
Chapter 4 – Troubleshooting and Frequently Asked Questions How does faxing work? • The CDMA modems only support Class 2.0 Group 3 faxing. • Need fax services setup on the account. • Need fax software that supports the modem; e.g., WinFax Pro v10.0. • Need to set ‘AT+CICB=1’ for modem to answer in fax mode. When I set the S0 command, store it with &W; then send “ATZ” to the modem, the command goes back to the default of 0? • This is a bug in the modem.
Chapter 5 – Reference Information Chapter 5 – Reference Information Wireless Modem Reference Information General ETSI contact: Service: ETSI Secretariat F-06921 Sophia Antipolis Cedex, France e-mail: secretariat@etsi.fr The AT commands manual is available on the MultiModem CD and the Multi-Tech web site Multi-Tech Systems, Inc.
Appendix A – WEEE Statement Appendix A - Waste Electrical and Electronic Equipment (WEEE) Statement July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to takeback electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
