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FaxFinder

Fax Server

FF240-IP Administrator Guide

Summary of content (90 pages)

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FaxFinder® Fax Server FF240-IP Administrator Guide
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FAXFINDER FAX SERVER FF240-IP ADMINISTRATOR GUIDE FaxFinder Fax Server FF240-IP Administrator Guide Model: FF240-IP Part Number: S000493, Version 7.2 Copyright This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of Multi-Tech Systems, Inc. All rights reserved. Copyright © 2014 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
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CONTENTS Contents Product Overview .................................................................................................................................................... 8 Product Overview.......................................................................................................................................................... 8 Package Contents........................................................................................................................................
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CONTENTS Printer Fields ............................................................................................................................................................. 24 Adding a Network Share (Optional)............................................................................................................................ 25 Network Share Fields ................................................................................................................................................
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CONTENTS Deleting Global or Personal Contacts ...................................................................................................................... 44 Editing Contacts ........................................................................................................................................................ 44 Groups....................................................................................................................................................................
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CONTENTS Viewing Available MIBs............................................................................................................................................. 55 Configuring SNMP Version 1 and 2C ........................................................................................................................ 55 Configuring SNMP Version 3 .................................................................................................................................... 55 SNMP Settings.
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CONTENTS T.37 Advanced Usage............................................................................................................................................. 70 Options........................................................................................................................................................................ 70 Multiple Options Example ......................................................................................................................................
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PRODUCT OVERVIEW Product Overview Product Overview FaxFinder IP provides distributed faxing capabilities through an IP telephone system, allowing companies to provide fax services to remote offices and field sales people. FaxFinder converts inbound faxes to PDF or TIFF files and delivers them to a recipient's inbox, a network folder, or a network printer. Users can send outbound faxes through a fax client, web browser, or the print function of other applications.
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PRODUCT OVERVIEW Ethernet Ports CAUTION: Ethernet ports and command ports are not designed to be connected to a public telecommunication network. Ports Ethernet CAUTION: Les ports Ethernet et de commande ne sont pas conçus pour être raccordés à un réseau de télécommunications public. Specifications Category Description Physical Description Dimensions W 9.1 in x H 1.9 in x D 6.1 in (W 23.2 cm x H 4.7 cm x D 15.5 cm) Note that adding the plastic feet increases the height to 1.877 in.
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PRODUCT OVERVIEW 2 The difference in maximum size allowed is due to the data encoding for T.37, the client software, and API attachments. FaxFinder Power Draw FaxFinder power draw at 12 volts. Typical1 Maximum2 Peak3 Current (AMPS) 0.870 0.955 15.40 Watts 10.65 11.65 -- Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power source when determining product load. 1 Typical is the current while the unit is powered up, but not sending or receiving faxes.
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PRODUCT OVERVIEW ■ Static IP address FaxFinder does not support automatically assigned IP addresses via DHCP. FaxFinder is set from the factory with an IP address of 192.168.2.1 (netmask 255.255.255.000).
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PRODUCT OVERVIEW 12 FaxFinder® Fax Server FF240-IP Administrator Guide
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HARDWARE AND INSTALLATION Hardware and Installation Connectors and LEDs by Model FaxFinder FF240-IP Connectors Connector Descriptions Label Description +12V Power receptacle for provided power cord. CONSOLE DE-9 connection for serial access and control of the FaxFinder. USB Not used at this time. RESET Use to reboot the FaxFinder. LAN 1 RJ-45 receptacle for network connection.
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HARDWARE AND INSTALLATION Before Installing FaxFinder Disable Call Waiting on lines or PBX ports to be used with FaxFinder. FaxFinder does not support Call Waiting. The Call Waiting beep causes fax communication errors. Mounting FaxFinder (Optional) The FaxFinder 240-IP is a table-top unit that can be rack-mounted. Mounting kits can be purchased separately. When installing the unit in a closed or multi-unit enclosure, follow the recommended installation defined by the enclosure manufacturer.
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HARDWARE AND INSTALLATION Figure 1 4. Secure the bracket piece shown in Figure 2 to the bottom of FaxFinder's right side using two provided screws. Figure 1 Part B shows how to position the bracket piece. Figure 2 5. Use two screws to attach the second bracket piece (Figure 3) to the posts on the first bracket as shown in Figure 1 Part C. The flange side of the bracket should face toward the back. Figure 4 shows a FaxFinder 240-IP with both bracket pieces attached.
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HARDWARE AND INSTALLATION Figure 3 Figure 4 6. 7. 16 Repeat Steps 3-5 for the left bracket. Secure the unit to rack rails by the brackets and mount the FaxFinder in the rack enclosure per the rack manufacture's mounting procedure. Because equipment racks vary, screws for rack-rail mounting are not provided. Follow the instructions of the rack manufacturer and use screws that fit.
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HARDWARE AND INSTALLATION Cabling FaxFinder To cable FaxFinder: 1. Connect the power cord to an outlet or power strip and to the power adapter. 2. Connect the power adaptor to the 12V connector on the FaxFinder. CAUTION: Use only the power supply provided with the FaxFinder. Using any other power supply voids the warranty and can damage the FaxFinder. 3. Verify power. ■ The Power LED comes on immediately after power is applied. ■ FaxFinder takes a short time to boot up when you apply power. 4.
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BASIC FAXFINDER CONFIGURATION Basic FaxFinder Configuration Configuring FaxFinder's IP Address and Network Settings To configure the FaxFinder's IP address: 1. Set the admin computer to startup IP address. If FaxFinder is already connected to a network, the client software can auto-discover the IP address. You can also use the console port and a terminal program to learn its IP address; enter "ifconfig eth0" in the terminal program.
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BASIC FAXFINDER CONFIGURATION b. c. 5. Disconnect the computer from the FaxFinder. Re-connect your computer to its normal LAN connection. Log in after reset. After resetting admin computer's IP address, you must log into the FaxFinder Server software again. a. b. Enter the new IP address of the FaxFinder into your browser. Enter admin (all lower case) in both the Username and Password fields. Again, your browser may show a warning about the certificate. Ignore it and continue.
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BASIC FAXFINDER CONFIGURATION Updating the Admin Account By default, FaxFinder includes an admin user account. Update the factory-default settings with a secure password and an email address. 1. 2. 3. 4. 5. Click Users. Click Edit in the administrator's Action column. Enter an email address for the administrator account. Change the password from the default to something secure. Enter and confirm a new password. Passwords are case sensitive and can contain A-Z, 0-9 and underscores ( _ ).
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BASIC FAXFINDER CONFIGURATION Configuring SMTP Enter SMTP information for your mail server so that FaxFinder can work with your company's email. Note: Incoming faxes that are to be routed by email to fax recipients will not be delivered unless this section and your email server are configured correctly. 1. 2. 3. 4. Click System Configuration > SMTP. Enter SMTP parameters as required by your email system. Refer to SMTP Parameters for field details. Click Save.
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BASIC FAXFINDER CONFIGURATION 5. 6. 7. Select Enter Recipient Info from the Find Recipient list. Enter 123-456-7890 as the Fax Number. Enter some text in the subject and comments fields and click Send Fax . Checking Test Results After sending the test fax: 1. 2. 3. 4. Click Status & Logs > Fax Status. You should see sending on one of the channels and receiving on another channel. Click Inbound Fax Log. Inbound Fax Log indicates if the email was sent successfully.
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BASIC FAXFINDER CONFIGURATION Field Description SIP Proxy Port Enter the SIP Proxy port, if required. Default is 5060. Loose Routing Select on if your network allows loose source routing. Default is off, used if your network requires strict source routing. Use Registrar Check this if the FaxFinder needs to use a Registrar for SIP call routing. Registrar If you checked Use Registrar, enter the SIP Registrar IP address. Registrar Port If you checked Use Registrar, enter the Registrar port.
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BASIC FAXFINDER CONFIGURATION Sending and Receiving a Test Fax After you have configured SIP and T.38 to work with your network, use the following steps to send another test fax. 1. 2. 3. 4. 5. Click Send Fax. Send a fax to a remote fax machine that your SIP device can access. Configure your SIP device dial plan to properly route incoming fax calls to the FaxFinder. Send a fax from the remote fax machine to the FaxFinder.
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BASIC FAXFINDER CONFIGURATION Adding a Network Share (Optional) If you want FaxFinder to send faxes to a network folder, set up a network share. Anyone with network rights to the shared folder can view the faxes sent there. Creating a shared location can help ensure that faxes are responded to in a timely manner and provides a location for archiving faxes. For information on using SFTP to access, transfer, and manage files securely, refer to Using SFTP.
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BASIC FAXFINDER CONFIGURATION Field Description Common Name Enter the hostname or IP address, depending on which you use to connect to FaxFinder. The web browser uses this field to check for a valid certificate. Days Enter up to three digits for number of days that the certificate is valid. Country Enter the two letter code for the country the certificate is valid for. US is the code for the United States. To find other country codes, search the web for "ISO country codes.
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BASIC FAXFINDER CONFIGURATION Field Description Phone Number Enter a voice number for the user. Fax Number Enter a fax number for the user. Organization Enter the user's organization Default Send Fax Options Max Attempts Enter the default maximum number of times you want FaxFinder to try to send the fax to a recipient. Default is 3. Fax Priority Select a default Fax Priority for this user account.
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BASIC FAXFINDER CONFIGURATION If you have several contacts to add, you can import a Comma Separated Value (CSV) file with contact information. Refer to Importing Global or Personal Contacts for details. Users can also add personal contacts. Refer to the FaxFinder Fax Server User Guide for details. To add contacts individually: 1. 2. 3. 4. 5. Click Contacts > Global to create fax contact entries available to all users. Click Add. Enter the contact's name, fax number, phone number, and organization.
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BASIC FAXFINDER CONFIGURATION a. b. c. d. e. f. g. h. i. 6. Click Add. Enter the recipient's DID number in the Extension field. This number is dictated by your PBX and/or Telco line. Enter the recipient's Name. Click Save. Click Add to add a destination. Select Destination Type from the drop down list and enter information required for that destination type. If you select Trash, you cannot define other destinations for this recipient. Refer to Inbound Routing Destinations for destination details.
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BASIC FAXFINDER CONFIGURATION Destination Required Additional Information Destination Type Sftp Select the SFTP server. Global, Default, Recipient Print Select a printer. Global, Default, Recipient Trash None. Recipient Note: If you select Trash, you cannot define other destinations. Creating a Restore File After you configure FaxFinder to work in your environment, create a restore point to save your settings.
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FAX MANAGEMENT Fax Management Logging into the Web Management Interface To login to the Web Management Interface: 1. 2. Enter the FaxFinder IP address or hostname in your browser and press Enter. If you see the certificate warning, bypass the warning to display the Login page. Type your Username and Password and click Login. The default username is admin and the default password is admin. Requesting a Password To request a forgotten password: 1. 2. Click Forgot Password.
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FAX MANAGEMENT Field Description Time Server Status This is the status of the time server currently in use. It also shows error messages. SIP Register Status Status Description Disabled Time server likely set to None. Synchronizing FaxFinder is currently synchronizing with the time server. Synchronized at [date/time], offset ±nn seconds FaxFinder last synchronized with the time server at the specified date and time. The offset, if any, indicates how much FaxFinder adjusted its time.
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FAX MANAGEMENT Field Description Connect Time When the current connection was made. Inbound Fax Status State If a fax is still transmitting, this will show receiving or delivering. Start Time The time that the inbound fax was initiated. Channel The channel number receiving the inbound fax. Fax The DID routing number, when applicable. Recipient Either the recipient Username associated with the DID extension number or the channel ID. Remote ID Fax ID information sent from the fax originator.
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FAX MANAGEMENT Sending Now To send outbound faxes immediately: 1. Click Status & Logs > Fax Status. 2. Find the fax that you want to send in the Outbound Fax Status table. 3. Click Send Now, , for that fax. ■ To send multiple faxes, click the check boxes each fax and click Send Now. ■ To send all outbound faxes, click the check box in the header row and click Send Now. Canceling Outbound Faxes To cancel outbound faxes: 1. Click Status & Logs > Fax Status. 2.
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FAX MANAGEMENT Viewing Logs FaxFinder creates separate logs for email, inbound faxes, outbound faxes, and calls. To view a log: 1. 2. Click Status & Logs. Click log you want. Options are: ■ Mail Log - Shows recent delivery attempts with the most recent appearing at the top. ■ Inbound Fax Log - Lists all inbound faxes detected by FaxFinder. Inbound faxes in progress do not appear in the log until the call ends. Faxes are listed in chronological order with the most recent at the top.
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FAX MANAGEMENT Field Description Status Final state of the outgoing fax listed. States include: Sent, Aborted, and Failed. Start Time Date and time the transmission started. End Time Date and time the transmission completed. Sender Username of the person sending the fax. Recipient Name entered as the intended fax recipient. Fax Appears when you point to a Recipient. The number where the fax was sent. Phone If available, appears when you point to a Recipient. The recipient's phone number.
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FAX MANAGEMENT Restoring Configuration If you created a restore file, use Restore Config to reset FaxFinder using the .BIN file. This overwrites current settings with the settings in place at the time the restore file was created. You will lose any configuration changes, including user information, entered after the restore file was created. To create restore points, refer to Creating a Restore File. 1. 2. 3. Click System Configuration > Save/Restore. Click Browse and select a configuration .BIN file.
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MANAGING USERS, CONTACTS, AND RECIPIENTS Managing Users, Contacts, and Recipients Basic Configuration provides steps for adding users, recipients, and global contacts individually. This section details importing and managing multiple users, recipients, and both global and personal contacts. It includes using global and personal contact groups. Note: If using Active Directory for user information, refer to the Active Directory section for help adding users.
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MANAGING USERS, CONTACTS, AND RECIPIENTS Field Notes Full Name User's full name, can include spaces. Used in the cover page Sender field. Email User's email address. Phone User's phone number, any format accepted, for example, (###) ###-#### or ###-###-####. Fax User's fax number, any format accepted, for example, (###) ###-#### or ###-###-####. Organization User's company name, if not available, use "" to skip.
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MANAGING USERS, CONTACTS, AND RECIPIENTS User Ritchie D4e576 Ritchie ritchie@exa W mple.com 555-5551253 555-555- Example Co 3521 F User Josh fG32tR Josh D josh@exampl 555-555e.
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MANAGING USERS, CONTACTS, AND RECIPIENTS 1. 2. 3. 4. Click Users. Click Export and then click Save. Browse to a destination and enter a file name. Leave the default Save as file type set to .csv Document. Click Save or OK depending on your browser. Deleting Users To delete users: 1. 2. 3. Click Users. Click Delete All to permanently delete all entries in the users list, except the Administrator account. Click Delete, , for an individual user to permanently delete that entry.
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MANAGING USERS, CONTACTS, AND RECIPIENTS Syncing FaxFinder with Active Directory Sync the Active Directory user database with FaxFinder to ensure FaxFinder has all current Active Directory users. To do this: 1. 2. Go to Users > Active Directory Users. Click Sync. FaxFinder indicates when synchronization is complete. Deleting Active Directory Users To delete Active Directory users: 1. 2. 3. Go to Users > Active Directory Users. Click Delete. Confirm the deletion.
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MANAGING USERS, CONTACTS, AND RECIPIENTS Contact Record Fields Field Notes Name Contact's name, can include spaces. Fax Number Contact's fax number, any format accepted, for example, (###) ###-#### or ###-###-####. Organization Contact's company name, if not available, use "" to skip. Phone Number Contact's phone number, any format accepted, for example, (###) ###-#### or ###-###-####. Creating a CSV File To create a CSV file: 1. 2. 3. 4. Open a spreadsheet program such as Microsoft Excel.
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MANAGING USERS, CONTACTS, AND RECIPIENTS 4. Click Save or OK depending on your browser. Deleting Global or Personal Contacts To delete contacts: 1. 2. 3. Click Contacts. The Personal contact page appears. To delete global contacts, click Global. Click Delete All to permanently delete all entries in the contacts list. Click Delete, , for an individual contact to permanently delete that entry. Confirm the deletion when prompted. Editing Contacts To edit a contact record: 1. 2. 3. Click Contacts.
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MANAGING USERS, CONTACTS, AND RECIPIENTS Deleting Global or Personal Group To delete groups: 1. 2. 3. 4. Click Contacts . The Personal contact page appears. Click Personal Groups or Global Groups. Click Delete All to permanently delete all listed groups. Click Delete, permanently delete just that group. Confirm the deletion when prompted. , for an individual group to Editing Groups To edit a group record: 1. 2. 3. 4. Click Contacts. Click either Personal Groups or Global Groups.
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MANAGING USERS, CONTACTS, AND RECIPIENTS ■ Your file must conform to the order and format. ■ If any of your data has apostrophes, commas, or quote marks, enclose the data in double quotes. ■ Header rows are optional. CSV files created through the Export function include header information in the first row. Recipient CSV Format Example The following example shows an optional header row. Data in your CSV file must be in the same order. The example links five fax destinations to three extensions.
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MANAGING USERS, CONTACTS, AND RECIPIENTS Field Notes Destination Value Is based on the destination type. ■ Email and notification destinations require a valid email address: 1003,Mr. Smith,Email,smith@gmail.
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ADVANCED CONFIGURATION Advanced Configuration Using SFTP SFTP (Secure File Transfer Protocol) allows you to access, transfer, and manage files securely. SFTP connects to a host, logs in using a key, uses the cd command to change directories, and transfers the fax to the host. Once you configure an SFTP server, you can select it as an Inbound Routing Destination. SFTP Fields Field Description SFTP Server SFTP server's IP address or DNS name. Username Displays the SFTP server's username.
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ADVANCED CONFIGURATION Deleting an SFTP Server To delete an SFTP server: 1. 2. 3. Go to System Configuration > SFTP. Click Delete. Confirm the deletion. Configuring Fax Log Purging Set the interval when the fax log files are deleted. By default, the logs are removed each Sunday at midnight and one day’s logs are kept. 1. 2. Click Fax Configuration > Fax Logs. Set log purge parameters and click Save.
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ADVANCED CONFIGURATION 2. Click Purge Logs Now. Emailing or Saving Logs Immediately To immediately send logs to the administrator without deleting anything and, if a network share is configured, copy logs a shared folder: 1. 2. Click Fax Configuration > Fax Logs. Click Email/Save Logs Now. Using the Common UNIX Printing System You can configure FaxFinder to use the Common UNIX Printing System (CUPS). 1. 2. Click System Configuration > Printer.
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ADVANCED CONFIGURATION Upgrading FaxFinder License If you purchase additional T.38 ports to upgrade FaxFinder 240-IP, enter the license keys through the Software Update page. Instructions for this process and the upgrade code are included with the License Upgrade Kit. Field Description Current Channels Displays the number of channels currently installed. Maximum is 8. Hardware ID Displays the Hardware ID of the FaxFinder. You will need this to generate the license key.
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ADVANCED CONFIGURATION 2. Send the zipped file to Multi-Tech Support as directed by the support representative. Packet Capture Packet Capture can help troubleshoot FaxFinder. To capture and download packet data: 1. 2. 3. 4. Click Start to begin the packet capture process. When you are finished, click Stop. Click the provided link to download the capture. Send the download to Multi-Tech Support as directed by the support representative.
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ADVANCED CONFIGURATION b. 5. Add Approved Users, which are users who can send faxes without approval. By default the Admin account is selected. a. b. 6. Click Add, . Select a user from the drop down list. Schedule Reminders to send email reminders to all approvers when faxes are waiting approval. By default, there are three time intervals: 30 minutes, 60 minutes and 1440 minutes. a. b. 7. Enter a number or partial number and wildcard (*) to allow for variants, for example, 555-555-5***. Click Add, .
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ADVANCED CONFIGURATION Configuring Store & Forward Fax (T.37) Store & Forward Fax allows users to send emails as faxes using the T.37 format. This section describes T.37 parameters. For more information on using T.37, refer to T.37 Advanced Usage Note: Click Defaults to restore the factory default settings. 1. 2. 3. Click Fax Configuration > Store & Forward Fax (T.37). Check Enable T.37. Set parameters and click Save. Store & Forward (T.37) Parameters Field Description Enable T.37 Check to enable T.
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ADVANCED CONFIGURATION Adding Additional Hosts You can add additional hostnames and IP addresses that FaxFinder will accept email faxes from. For example, your hostname is example.com, but you also want to allow T.37 faxing from mycompany.example.com. 1. 2. 3. If you are not on the Store & Forward Fax page, click Fax Configuration > Store & Forward Fax (T.37). Click Add. Enter the hostname or IP address and click Save.
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ADVANCED CONFIGURATION Field Description Password Enter authentication password required for SNMP V3. Must be between 8-32 characters long. Confirm Password Re-enter the authentication password. Configuring SNMP Allowed Addresses For SNMP versions 1 and 2C, configure allowed IP addresses to specify which networks are allowed to communicate with FaxFinder. By default, all IP addresses are allowed. As soon as you add one IP address, access through SNMP V1/V2C will be limited by the IP address list.
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ADVANCED CONFIGURATION SNMP Trap Settings Field Description Community Name Enter read-only community name. May contain a-z, A-Z, 0-9, - and _. Max length is 32 characters. Required for SNMP V1/V2C. Default is public. Username Enter the username required for SNMP V3. Must be between 5-32 characters long. May contain a-z, A-Z, 0-9, - and _. Password Enter authentication password required for SNMP V3. Must be between 8-32 characters long. Confirm Password Re-enter the authentication password.
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USING ACTIVE DIRECTORY WITH FAXFINDER Using Active Directory with FaxFinder Enabling Active Directory If your organization uses Active Directory to authenticate and authorize users, configure FaxFinder to allow Active Directory users to login and send faxes. Important: Before you enable Active Directory in FaxFinder, configure your Active Directory schema to work with FaxFinder. For details, refer to Configuring Active Directory for Use with FaxFinder. 1. 2. 3. 4. 5. 6.
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USING ACTIVE DIRECTORY WITH FAXFINDER Adding Active Directory Users After configuring FaxFinder to use LDAP authentication, add the Active Directory users who log into FaxFinder to send faxes. Note: User details and fax options for Active Directory users are read-only in FaxFinder. To change these users' details and fax options, make the changes in Active Directory and then sync FaxFinder. 1. 2. 3. 4. Go to Users > Active Directory Users. Click Add.
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COVER PAGES Cover Pages Custom Cover Pages FaxFinder uses PDF forms for cover pages. You can create PDF forms with Microsoft Word and Adobe Acrobat Pro. FaxFinder completes the form with information specific to the fax and inserts cover page as the first fax page. To do this, cover page field names must match the field names FaxFinder uses. FaxFinder fills in text fields and ignores most formatting. For best results, make your form as simple as possible.
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COVER PAGES Creating Cover Pages To create custom cover pages: 1. Design a fax cover page in Microsoft Word, save the document as Word file as .DOC file. Do not use the .DOCX format. This example is a modified a Microsoft Word fax template. 2. 3. In Adobe Acrobat Pro, use the Form Wizard to open the Word file you created. Use Add New Field to map each field and configure field properties.
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COVER PAGES 4. 5. Preview the form. To test field lengths, type typical data in each field. If your fields are too small, make the field larger or use a smaller font size. When you are satisfied with the form design, save the file as Adobe PDF files, Optimized. If you are using an older version of Acrobat Pro, verify that the file is saved as compatible for Acrobat 5.0 or higher. Adding Cover Pages to FaxFinder To make a cover page available to FaxFinder users: 1. 2. 3. 4.
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FAXFINDER FAX CLIENT SOFTWARE FaxFinder Fax Client Software Installing FaxFinder Client Software FaxFinder Fax Client software allows users to send faxes through the Client or any application with a print option. Install the FaxFinder client software on each user's computer and then associate it with a FaxFinder unit. You can push the client software out to user computers or install it on one computer at a time. Note: You will need to login with administrator rights to install the software.
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FAXFINDER FAX CLIENT SOFTWARE To download the FaxFinder client software: 1. 2. 3. 4. 5. 6. 7. 8. Go to www.multitech.com/setup/product.go and select your FaxFinder model. Click Software. Double-click the link for the version you want to install and select Run or Open, depending on your system. If you get a message about the publisher not being verified, click Run. If you get a message about the file not being commonly downloaded, click Actions > Run Anyway.
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FAXFINDER FAX CLIENT SOFTWARE FaxFinder Printer Usage Rights If your users have a problem printing faxes, verify usage rights for the printer. 1. 2. In Windows, open the printer's Properties. On the Security tab, verify the following checked under Allow: ■ Print ■ Manage Printers Associating FaxFinder Fax Servers with the Client After installing the FaxFinder Client software, associate it with one or more FaxFinder servers so users can send faxes through the server.
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FAXFINDER FAX CLIENT SOFTWARE Disassociating a FaxFinder Unit from the Client Use this procedure if you need to remove a specific FaxFinder unit from the client. This procedure severs the tie between your PC and a specific FaxFinder unit so that you cannot use it to send faxes. However, you can receive faxes in email form from the FaxFinder server.
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TROUBLESHOOTING Troubleshooting Additional troubleshooting information is available through the Multi-Tech Knowledge Base at www.multitech.com/kb.go. If you need help troubleshooting, you can create an account and submit a support case directly to our technical support team. Go to support.multitech.com. What if I can't see my FaxFinder's web page? Verify that the admin computer is on the same subnet as the FaxFinder and that it can be pinged. 1. 2. 3. Launch a Command Prompt.
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TROUBLESHOOTING ■ If you can send an email to yourself, the problem is between your mail server and the FaxFinder unit. Contact Multi-Tech Technical Support. Client PC can't Connect to Mail Server If the client PC running the mail software cannot connect to the mail server, troubleshoot the mail server. Incorrect Administrator Address The administrator's email address may be missing or incorrect. Check the administrator's email address through the User page.
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TROUBLESHOOTING Where can I Find the SMTP Error Code List? You can look up these SMTP error codes on the Internet Engineering Task Force RFC repository at ietf.org.
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T.37 ADVANCED USAGE T.37 Advanced Usage For individual faxes, use these commands to override settings entered in the administrator or user web interface. Many options for using email to fax (T.37) follow the Request For Comment (RFC) standards provided by the IETF. Some of these options are briefly described here. For more in-depth descriptions, refer to the IETF website (www.ietf.org). To use T.37 to send faxes, enter one or more options in the format option=value.
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T.37 ADVANCED USAGE Example: FAX=5551234/FAX-PRIORITY=5@example.test RECEIPT=always|failure|never Controls when an email receipt for the fax is sent to the sender: ■ Always means send an email receipt for successful and failed faxes. ■ Failure means only send a receipt if the fax failed to send. ■ Never means don't send any receipt. Example: FAX=5551234/RECEIPT=failure@example.test RECEIPT-ATTACHMENT=pdf|tiff|none Determines the receipt format and if FaxFinder sends email receipts to the sender.
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REGULATORY INFORMATION Regulatory Information 47 CFR Part 15 Regulation Class A Devices This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
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REGULATORY INFORMATION Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: ■ Date and time the message is sent. ■ Identification of the business, other entity, or other individual sending the message. ■ Telephone number of the sending machine or such business, other entity, or individual.
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REGULATORY INFORMATION Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc Certificate of Compliance 2011/65/EU Multi-Tech Systems confirms that its embedded products comply with the chemical concentration limitations set forth in the directive 2011/65/EU of the European Parliament (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment - RoHS).
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REGULATORY INFORMATION REACH Statement Registration of Substances After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view Multi-Tech Systems, Inc. products would be considered as “articles”. In light of the definition in § 7.
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REGULATORY INFORMATION Information on HS/TS Substances According to Chinese Standards In accordance with China's Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc.
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REGULATORY INFORMATION Information on HS/TS Substances According to Chinese Standards (in Chinese) 依照中国标准的有毒有害物质信息根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS, 下表列出了 Multi-Tech Systems, Inc.
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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Configuring Active Directory for Use with FaxFinder Note: This section explains how to configure the Multi-Tech FaxFinder in Microsoft Active Directory, a third party application. Microsoft may change their screens and steps without notice, for the latest information pertaining to Active Directory, consult Microsoft's documentation. Contact Multi-Tech Product Support for questions about FaxFinder.
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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Registering Schema Snap-in For more information, refer to Install the Active Directory Schema Snap-in on http://technet.microsoft.com. To register schema snap-in: 1. 2. Run cmd.exe. Enter regsvr32 schmmgmt.dll. If registration is successful, DllRegisterServer in schmmgmt.dll succeeded appears. Creating Custom Attributes To create customer attributes: 1. 2. 3. Open the console by running mmc.exe. Open File and select Add/Remove Snap-in.
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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER 80 5. Right-click on Attributes and select Create Attribute. 6. 7. When the Schema Object Creation warning appears, click Continue . Enter custom attribute settings and click OK. For details, refer to Custom Attribute Settings. 8. Repeat Steps 5-7 for each custom attribute.
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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Custom Attribute Settings For all custom attributes leave Minimum and Maximum fields empty, and the Multi-Valued checkbox unchecked. Common Name and LDAP Display Name are the same. Tip: To avoid entering typos, copy and paste settings from the following table. Common Name and LDAP Display Name Unique X500 Object ID FaxFinder Field Description Syntax mtff-IncludeCoverPage 1.3.6.1.4.1.995.13.1.1.
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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER 4. 5. Click Next.
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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER 6. 7. Click Finish. Verify that mtff-User class appears in the Classes list.
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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Adding Custom Class to User Class To add the custom class to the Active Directory user class: 84 1. 2. Right-click on the User class and select Properties. Click Relationship and then click Add Class. Click OK. 3. Select mtff-User from the Select Schema Object list and click OK. 4. Verify that mtff-User appears in the Auxiliary Classes list and click OK.
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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Note: Active Directory Scheme changes and custom attributes many not be immediately available in the users' attributes list. This depends on your Active Directory settings, configuration, and size. User Attributes Management To modify user attributes, the Active Directory Administrator must be in the Domain Administrators groups. Use the ADSI Edit management console to manage user attributes in Active Directory.
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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Attribute Name Valid Values Description mtff-FaxAttachmentWithReceipt pdf Default is none. Note: Attribute value must be lower case. tiff none mtff-InboundRouteByFaxExtension TRUE Default is FALSE. FALSE mtff-FaxExtension 86 0123456789(-) Max length is 50 characters.
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INDEX Index A access code ...................................................................62 Active Directory ............................................................58 add custom class to user class.................................84 add users.............................................................41 59 configuring AD to work with FaxFinder ...................78 create custom attributes .........................................79 creating custom classes ........................................
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INDEX documentation................................................................8 download system logs...................................................51 E edit contacts....................................................................44 groups ......................................................................45 users.........................................................................41 email..............................................................................21 admin .............
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INDEX logs ................................................................................35 email .......................................................................50 purge........................................................................49 save ..........................................................................50 system......................................................................51 viewing.....................................................................35 M mail log ......
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INDEX SIP..................................................................................22 restore factory defaults ...........................................22 SMTP .............................................................................21 SNMP configure ..................................................................55 IP addresses .............................................................56 traps ....................................................................