FaxFinder® Fax Server FF240, FF440, FF840 Administrator Guide
FAXFINDER ADMINISTRATOR GUIDE FaxFinder Administrator Guide Models: FF240, FF440, FF840, and FFEX8 Part Number: S000522, Version 4.2 Copyright This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of Multi-Tech Systems, Inc. All rights reserved. Copyright © 2014 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
CONTENTS Contents Product Overview .................................................................................................................................................... 9 Product Overview.......................................................................................................................................................... 9 Package Contents........................................................................................................................................
CONTENTS Mounting FaxFinder on a Wall.................................................................................................................................. 20 Mounting a FaxFinder Expansion Module on a Wall ................................................................................................ 21 Mounting FaxFinder in a Rack................................................................................................................................... 21 Cabling FaxFinder ...........
CONTENTS Viewing Logs................................................................................................................................................................ 43 Log Fields................................................................................................................................................................... 43 Rebooting FaxFinder .................................................................................................................................
CONTENTS Purging Fax Logs Immediately .................................................................................................................................. 57 Emailing or Saving Logs Immediately........................................................................................................................ 58 Using the Common UNIX Printing System ................................................................................................................. 58 Updating Software .......
CONTENTS Pushing Software to Client Computers..................................................................................................................... 71 Installing the Software on a Single Computer .......................................................................................................... 71 FaxFinder Printer Usage Rights ...................................................................................................................................
CONTENTS Creating a Custom Class ............................................................................................................................................. 90 Adding Custom Class to User Class ............................................................................................................................. 93 User Attributes Management .....................................................................................................................................
PRODUCT OVERVIEW Product Overview Product Overview FaxFinder is an all-in-one fax server that provides faxing capabilities over a WAN from a corporate office to remote offices as well as to field sales people. FaxFinder converts inbound faxes to PDF or TIFF files and delivers them to a recipient's inbox, a network folder, or a network printer. Users can send outbound faxes through a fax client, web browser, or the print function of other applications.
PRODUCT OVERVIEW ■ Use this product with UL and cUL listed computers only. ■ Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. ■ Use caution when installing or modifying telephone lines. ■ Avoid using a telephone during an electrical storm. There may be a remote risk of electrical shock from lightning. ■ Do not use a telephone in the vicinity of a gas leak.
PRODUCT OVERVIEW Ports Ethernet CAUTION: Les ports Ethernet et de commande ne sont pas conçus pour être raccordés à un réseau de télécommunications public. Specifications Category Description Physical Description Dimensions W 15.335 in x H 1.717 in x D 6.033 in Note that adding the plastic feet increases the height to 1.877 in. For dimensions with mounting brackets, refer to the Mounting FaxFinder topic. Weight FF240 FF440 FF840 4.1 lbs (1.9 kg) 4.2 lbs (2.0 kg) 4.5 lbs (2.
PRODUCT OVERVIEW Listé UL à 40° C, limité par l'alimentation. La certification UL ne s'applique pas ou ne s'étend pas à des températures dépassant 40° C, et le produit n'a pas été évalué par UL pour une température ambiante dépassant 40° C. Note: This product is intended to be supplied by a Listed Power Unit marked L.P.S. or Class 2 and rated 12 VDC 5A. 2 The difference in maximum size allowed is due to the data encoding for T.37, the client software, and API attachments.
PRODUCT OVERVIEW FaxFinder Power Draw FaxFinder power draw at 12 volts. FF240 Typical1 Maximum2 Peak3 Current (AMPS) 0.91 1.08 1.30 Watts 11.06 13.05 -- Typical1 Maximum2 Peak3 Current (AMPS) 1.14 1.20 1.45 Watts 13.77 14.47 -- FF440 FF840 Typical1 Maximum2 Peak3 Current (AMPS) 1.35 1.45 1.70 Watts 16.21 17.40 -- Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power source when determining product load.
PRODUCT OVERVIEW Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power source when determining product load. 1 Typical is the current while the module is powered up, but not sending or receiving faxes. 2 Maximum is the current while sending or receiving faxes. 3 Peak is the current while sending or receiving faxes. Fax File Types Users can fax the following document types through the web management interface.
PRODUCT OVERVIEW ■ FaxFinder's Ethernet interface is full duplex, auto negotiating 10/100/1000 Mb and auto polarity sensing. Auto polarity allows you to use a traditional straight through or cross-over, Ethernet RJ45 cable. ■ FaxFinder does not support POE (Power over Ethernet). You may need to disable POE features on the Ethernet port that you connect to the FaxFinder.
PRODUCT OVERVIEW Static or Dynamic Delivery The source and type of communication lines that connect to FaxFinder dictate if the inbound fax routing method is set for dynamic or static delivery. Dynamic delivery is based on the number dialed by the party sending the fax. Static delivery is based on which communication line/FaxFinder port the inbound fax uses. Although FaxFinder ports can be connected to an ordinary phone line (POTS line), they are often connected to a PBX extension/station port.
HARDWARE AND INSTALLATION Hardware and Installation Connectors and LEDs by Model FaxFinder FF240 FaxFinder FF240 Connectors FaxFinder FF240 LEDs FaxFinder 440 FaxFinder 440 Connectors FaxFinder FF440 LEDs FaxFinder FF840 FaxFinder FF840 Connectors FaxFinder FF840 LEDs FaxFinder® Fax Server FF240, FF440, FF840 Administrator Guide 17
HARDWARE AND INSTALLATION Connector Descriptions Label Description 1-8 PSTN/POTS RJ 11 phone line ports. The FaxFinder 240 has ports 1-2, the FaxFinder 440 has ports 1-4, and the FaxFinder 840 has ports 1-8. Ports on the back line up with the modem LEDs on the front. +12V Power receptacle for provided power cord. CONSOLE DE-9 connection for serial access and control of the FaxFinder. USB Used to connect a FaxFinder Expansion Unit. RESET Use to reboot the FaxFinder.
HARDWARE AND INSTALLATION FaxFinder FFEX8 LEDs FaxFinder FFEX16 FaxFinder FFEX16 Connectors FaxFinder FFEX16 LEDs Connector Descriptions Label Description 1-8 or 1-16 PSTN/POTS RJ 11 phone line ports. The FaxFinder Expansion Module comes with either 8 ports or 16 ports. Ports on the back line up with the modem LEDs on the front. 9V Power receptacle for provided power cord. USB Used to connect to FaxFinder.
HARDWARE AND INSTALLATION Mounting FaxFinder (Optional) FaxFinder x40 models are table-top units that can be wall- or rack-mounted. Mounting kits can be purchased separately. Mounting FaxFinder on a Wall Use these steps to mount FaxFinder on a wall. Dimensions with brackets attached for wall mounting (top view) Dimensions with brackets attached for wall mounting (front view) 20 1. Position a mounting bracket on the right side using two mounting screw holes. 2. 3. 4.
HARDWARE AND INSTALLATION Mounting a FaxFinder Expansion Module on a Wall Images below show the dimensions for both the 8-port and 16-port FaxFinder Expansion Modules. To mount an Expansion Module on a wall, follow the steps for wall mounting a Fax Server.
HARDWARE AND INSTALLATION Sécurité relative au bâti Lors de l'installation de l'unité dans une enceinte pouvant en héberger plusieurs, suivez la procédure d'installation du fabricant de l'enceinte. Note: La température ambiante à l'intérieur du bâti ne doit pas dépasser 40° Celsius. ■ Ne placez pas l'unité directement sur le dessus ou en dessous d'un autre équipement.
HARDWARE AND INSTALLATION 1. Position a mounting bracket on the right side as shown. 2. 3. 4. 5. 6. Secure the bracket to right side using three provided screws as shown. Position a mounting bracket on the left side. Secure the bracket to left side using three provided screws. Remove feet (4) from the unit. Secure the unit to rack rails by the brackets and mount the FaxFinder in the rack enclosure per the rack manufacturer's mounting procedure.
HARDWARE AND INSTALLATION Cabling FaxFinder To cable FaxFinder: 1. Connect the power cord to an outlet or power strip and to the power adapter. 2. Connect the power adaptor to the 12V connector on the FaxFinder. CAUTION: Use only the power supply provided with the FaxFinder. Using any other power supply voids the warranty and can damage the FaxFinder. 3. Verify power. ■ The Power LED comes on immediately after power is applied. ■ FaxFinder takes a short time to boot up when you apply power. 4.
BASIC FAXFINDER CONFIGURATION Basic FaxFinder Configuration Configuring FaxFinder's IP Address and Network Settings To configure the FaxFinder's IP address: 1. Set the admin computer to startup IP address. If FaxFinder is already connected to a network, the client software can auto-discover the IP address. You can also use the console port and a terminal program to learn its IP address; enter "ifconfig eth0" in the terminal program.
BASIC FAXFINDER CONFIGURATION b. c. 5. Disconnect the computer from the FaxFinder. Re-connect your computer to its normal LAN connection. Log in after reset. After resetting admin computer's IP address, you must log into the FaxFinder Server software again. a. b. Enter the new IP address of the FaxFinder into your browser. Enter admin (all lower case) in both the Username and Password fields. Again, your browser may show a warning about the certificate. Ignore it and continue.
BASIC FAXFINDER CONFIGURATION Updating the Admin Account By default, FaxFinder includes an admin user account. Update the factory-default settings with a secure password and an email address. 1. 2. 3. 4. 5. Click Users. Click Edit in the administrator's Action column. Enter an email address for the administrator account. Change the password from the default to something secure. Enter and confirm a new password. Passwords are case sensitive and can contain A-Z, 0-9 and underscores ( _ ).
BASIC FAXFINDER CONFIGURATION Configuring SMTP Enter SMTP information for your mail server so that FaxFinder can work with your company's email. Note: Incoming faxes that are to be routed by email to fax recipients will not be delivered unless this section and your email server are configured correctly. 1. 2. 3. 4. Click System Configuration > SMTP. Enter SMTP parameters as required by your email system. Refer to SMTP Parameters for field details. Click Save.
BASIC FAXFINDER CONFIGURATION ■ Inbound Fax Log to see Faxes that have been delivered. Click the Details link to view a pop-up window showing Delivery and Modem Details. If the email is not delivered within five minutes, refer to Troubleshooting. Verify the fax opens in a PDF viewer, such as Adobe Reader. If you configured FaxFinder to deliver faxes as TIFF files, use the Multi-Tech TIFF viewer or a graphic file viewer to view the fax.
BASIC FAXFINDER CONFIGURATION 3. 4. Click Add and enter your network folder information. Refer to Network Share Fields for details. Click Save. Network Share updated appears at the top of the page. Network Share Fields FaxFinder's factory default IP address is 192.168.2.1 and 24 bit network mask is 255.255.255.0. Field Description UNC/Location Enter the Universal Naming Convention identifier or network location of up to 50 characters, for example, //server/service or \\server\service.
BASIC FAXFINDER CONFIGURATION Adding Individual Users Users are those who send faxes through FaxFinder. Multi-Tech recommends adding users into FaxFinder before installing the FaxFinder Client software on a user's workstation. If you have several users to add, you can import a Comma Separated Value (CSV) file with user information. Refer to Importing Users for details. Note: The Admin user cannot be deleted. To change the password or other Admin account information, click Edit for the Admin.
BASIC FAXFINDER CONFIGURATION Field Description Fax Priority Select a default Fax Priority for this user account. When multiple faxes are scheduled for the same time, FaxFinder sends those with a high priority before those with a low priority. Options, from highest to lowest priority, are: ■ 1st Priority ■ High ■ Medium/High ■ Medium (Default.) ■ Medium/Low ■ Low Retry Interval Enter the default Retry Interval for this user account.
BASIC FAXFINDER CONFIGURATION 4. 5. Click Save to save the entry. Repeat Steps 2-4 for each global contact. Configuring Modems FaxFinder modems can be configured individually, which allows you to dedicate fax resources to match your needs. You can set individual modems to receive faxes only, send faxes only, or both. Note: To ensure that your faxes comply with federal regulations, refer to the Fax Branding Statement in Regulatory Information 1. 2. Click Fax Configuration.
BASIC FAXFINDER CONFIGURATION Field Description Routing For inbound fax calls from the PSTN, this setting determines whether the modem checks the line for DID routing information in the form of DTMF digits. This setting directly effects how other Inbound Routing fields should be configured. Note: For DTMF Digits or PBX Mode Code routing, the modem listens up to 15 seconds for all expected DID routing information.
BASIC FAXFINDER CONFIGURATION Field Description Routing Definition If you selected a vendor pre-defined routing code, it displays in this field. If you selected User Defined for Routing, enter your own formula/definition in this field. Routing Definition identifies code elements sent by the PBX so that FaxFinder can mask information it doesn't need and identify the extension number it does need.
BASIC FAXFINDER CONFIGURATION Field Description Tone Dial Select On for tone dialing or Off for pulse dialing. Default is On. Fax Debugging If a communication error occurs when FaxFinder attempts to send or receive a fax, FaxFinder creates a modem log file. This is available through the FaxFinder Web Management Log menu. When you enable Fax Debugging, the log file provides more details about the fax call. Select On if you want to log fax debugging information or Off if you do not.
BASIC FAXFINDER CONFIGURATION 5. Add Recipients for inbound routing. If you have several recipients to add, refer to Importing Recipients for details on importing recipient information. a. b. c. d. e. f. g. h. i. 6. Click Add. Enter the recipient's DID number in the Extension field. This number is dictated by your PBX and/or Telco line. Enter the recipient's Name. Click Save. Click Add to add a destination.
BASIC FAXFINDER CONFIGURATION Destination Required Additional Information Destination Type Share Click Browse and select a network folder. Add network folders through the Shares page. See Adding a Network Share (Optional). Global, Line, Recipient Sftp Select the SFTP server. Global, Line, Recipient Print Select a printer. Global, Line, Recipient Trash None. Line, Recipient Note: If you select Trash, you cannot define other destinations.
FAX MANAGEMENT Fax Management Logging into the Web Management Interface To login to the Web Management Interface: 1. 2. Enter the FaxFinder IP address or hostname in your browser and press Enter. If you see the certificate warning, bypass the warning to display the Login page. Type your Username and Password and click Login. The default username is admin and the default password is admin. Requesting a Password To request a forgotten password: 1. 2. Click Forgot Password.
FAX MANAGEMENT Field Description Time Server Status This is the status of the time server currently in use. It also shows error messages. Status Description Disabled Time server likely set to None. Synchronizing FaxFinder is currently synchronizing with the time server. Synchronized at [date/time], offset ±nn seconds FaxFinder last synchronized with the time server at the specified date and time. The offset, if any, indicates how much FaxFinder adjusted its time.
FAX MANAGEMENT Field Description Width Appears when you point to an active modem. Current width setting for faxes sent through the listed modem. Length Appears when you point to an active modem. Current length setting for faxes sent through the listed modem. Elapsed Appears when you point to an active modem. How much time has passed since the current connection was made. Remote ID Appears when you point to an active modem. Identification received from the remote connection.
FAX MANAGEMENT Field Description Attempt Indicates how many times FaxFinder has attempted to send the fax and the maximum number of attempts for this fax. For example, if this shows 2/3, FaxFinder has attempted to send the fax two times and, if the second attempt fails, will attempt one more time. Fax Recipient's fax number. State Indicates if the fax is pending or in progress. Organization Recipient's business or organization.
FAX MANAGEMENT 2. Click Busy, , for the modem you want to block. Any incoming calls to this modem will receive the busy tone. To allow the modem to send faxes, click Initialize, for the modem. , Checking the Mail Queue To view information about emails waiting to be sent, click Status & Logs > Mail Queue. Field Description Date Date the email was created. Size Email message size in bytes. Sender User who sent the email. Recipient Email address of the recipient.
FAX MANAGEMENT Field Description Date Date and time this mail entry was attempted. Sender User who sent the email. Recipient Email address of the recipient. Delivery Message Mail delivery attempt result. If the message was not sent successfully, error messages appear here. For example, deferral: Sorry, I wasn't able to establish an SMTP connection. Inbound Fax Log State Final state of the incoming fax listed.
FAX MANAGEMENT Field Description Call Log # A sequential number associated with each internal modem based on the FaxFinder model: 1-2 for the FF240, 1-4, for the FF440, and 1-8 for the FF840. If using an Expansion Module, 8 or 16 additional modems are listed. Port Shows the modem number by unit. The first number indicates the server or expansion module. The second number indicates which modem in that unit. If you only have a fax server, the first number is always 1.
MANAGING USERS, CONTACTS, AND RECIPIENTS Managing Users, Contacts, and Recipients Basic Configuration provides steps for adding users, recipients, and global contacts individually. This section details importing and managing multiple users, recipients, and both global and personal contacts. It includes using global and personal contact groups. Note: If using Active Directory for user information, refer to the Active Directory section for help adding users.
MANAGING USERS, CONTACTS, AND RECIPIENTS Field Notes Full Name User's full name, can include spaces. Used in the cover page Sender field. Email User's email address. Phone User's phone number, any format accepted, for example, (###) ###-#### or ###-###-####. Fax User's fax number, any format accepted, for example, (###) ###-#### or ###-###-####. Organization User's company name, if not available, use "" to skip.
MANAGING USERS, CONTACTS, AND RECIPIENTS User Ritchie D4e576 Ritchie ritchie@exa W mple.com 555-5551253 555-555- Example Co 3521 F User Josh fG32tR Josh D josh@exampl 555-555e.
MANAGING USERS, CONTACTS, AND RECIPIENTS 1. 2. 3. 4. Click Users. Click Export and then click Save. Browse to a destination and enter a file name. Leave the default Save as file type set to .csv Document. Click Save or OK depending on your browser. Deleting Users To delete users: 1. 2. 3. Click Users. Click Delete All to permanently delete all entries in the users list, except the Administrator account. Click Delete, , for an individual user to permanently delete that entry.
MANAGING USERS, CONTACTS, AND RECIPIENTS Syncing FaxFinder with Active Directory Sync the Active Directory user database with FaxFinder to ensure FaxFinder has all current Active Directory users. To do this: 1. 2. Go to Users > Active Directory Users. Click Sync. FaxFinder indicates when synchronization is complete. Deleting Active Directory Users To delete Active Directory users: 1. 2. 3. Go to Users > Active Directory Users. Click Delete. Confirm the deletion.
MANAGING USERS, CONTACTS, AND RECIPIENTS Contact Record Fields Field Notes Name Contact's name, can include spaces. Fax Number Contact's fax number, any format accepted, for example, (###) ###-#### or ###-###-####. Organization Contact's company name, if not available, use "" to skip. Phone Number Contact's phone number, any format accepted, for example, (###) ###-#### or ###-###-####. Creating a CSV File To create a CSV file: 1. 2. 3. 4. Open a spreadsheet program such as Microsoft Excel.
MANAGING USERS, CONTACTS, AND RECIPIENTS 4. Click Save or OK depending on your browser. Deleting Global or Personal Contacts To delete contacts: 1. 2. 3. Click Contacts. The Personal contact page appears. To delete global contacts, click Global. Click Delete All to permanently delete all entries in the contacts list. Click Delete, , for an individual contact to permanently delete that entry. Confirm the deletion when prompted. Editing Contacts To edit a contact record: 1. 2. 3. Click Contacts.
MANAGING USERS, CONTACTS, AND RECIPIENTS Deleting Global or Personal Group To delete groups: 1. 2. 3. 4. Click Contacts . The Personal contact page appears. Click Personal Groups or Global Groups. Click Delete All to permanently delete all listed groups. Click Delete, permanently delete just that group. Confirm the deletion when prompted. , for an individual group to Editing Groups To edit a group record: 1. 2. 3. 4. Click Contacts. Click either Personal Groups or Global Groups.
MANAGING USERS, CONTACTS, AND RECIPIENTS ■ Your file must conform to the order and format. ■ If any of your data has apostrophes, commas, or quote marks, enclose the data in double quotes. ■ Header rows are optional. CSV files created through the Export function include header information in the first row. Recipient CSV Format Example The following example shows an optional header row. Data in your CSV file must be in the same order. The example links five fax destinations to three extensions.
MANAGING USERS, CONTACTS, AND RECIPIENTS Field Notes Destination Value Is based on the destination type. ■ Email and notification destinations require a valid email address: 1003,Mr. Smith,Email,smith@gmail.
ADVANCED CONFIGURATION Advanced Configuration Using SFTP SFTP (Secure File Transfer Protocol) allows you to access, transfer, and manage files securely. SFTP connects to a host, logs in using a key, uses the cd command to change directories, and transfers the fax to the host. Once you configure an SFTP server, you can select it as an Inbound Routing Destination. SFTP Fields Field Description SFTP Server SFTP server's IP address or DNS name. Username Displays the SFTP server's username.
ADVANCED CONFIGURATION Deleting an SFTP Server To delete an SFTP server: 1. 2. 3. Go to System Configuration > SFTP. Click Delete. Confirm the deletion. Configuring Fax Log Purging Set the interval when the fax log files are deleted. By default, the logs are removed each Sunday at midnight and one day’s logs are kept. 1. 2. Click Fax Configuration > Fax Logs. Set log purge parameters and click Save.
ADVANCED CONFIGURATION 2. Click Purge Logs Now. Emailing or Saving Logs Immediately To immediately send logs to the administrator without deleting anything and, if a network share is configured, copy logs a shared folder: 1. 2. Click Fax Configuration > Fax Logs. Click Email/Save Logs Now. Using the Common UNIX Printing System You can configure FaxFinder to use the Common UNIX Printing System (CUPS). 1. 2. Click System Configuration > Printer.
ADVANCED CONFIGURATION Updating Modem Software This section is for updating the FaxFinder's internal modems. Your model will determine how many internal modems are available. Warning: Do not power off FaxFinder during the update process. Note: Multi-Tech recommends you save the current configuration before updating firmware. 1. 2. 3. 4. Go to multitech.com/setup/product.go, select your product and select Firmware.
ADVANCED CONFIGURATION Downloading System Logs for Troubleshooting To download the log file for Multi-Tech Support: 1. 2. Click Download Logs and click Save when prompted. Send the zipped file to Multi-Tech Support as directed by the support representative. Allowing Simultaneous Faxing To allow faxing to the same number simultaneously: 1. 2. 3. Click Fax Configuration > Outbound. Check Allow simultaneous faxing to the same number. Click Save.
ADVANCED CONFIGURATION a. b. 6. Schedule Reminders to send email reminders to all approvers when faxes are waiting approval. By default, there are three time intervals: 30 minutes, 60 minutes and 1440 minutes. a. b. 7. Click Add, . Select a user from the drop down list. Click Add, . Enter a time in minutes. Click Save. Removing Approvers To remove approvers or a reminder time: 1. 2. Click Fax Configuration > Outbound Approvals. Click Delete, , for the approver or reminder time you want delete.
ADVANCED CONFIGURATION Note: Click Defaults to restore the factory default settings. 1. 2. 3. Click Fax Configuration > Store & Forward Fax (T.37). Check Enable T.37. Set parameters and click Save. Store & Forward (T.37) Parameters Field Description Enable T.37 Check to enable T.37 faxing. Require Authentication Check to require a valid username and password to use with Store & Forward faxing. Set User from Envelope Sender Check to link faxes sent via T.
ADVANCED CONFIGURATION 1. 2. 3. If you are not on the Store & Forward Fax page, click Fax Configuration > Store & Forward Fax (T.37). Click Add. Enter the hostname or IP address and click Save. Configuring SNMP Enable Simple Network Management Protocol (SNMP) on FaxFinder so that your SNMP manager will be able to get MIB (Management Information Base) values. FaxFinder Server supports SNMP version 1, 2C and 3 read-only requests. Viewing Available MIBs To view available MIBs: 1. 2.
ADVANCED CONFIGURATION Configuring SNMP Allowed Addresses For SNMP versions 1 and 2C, configure allowed IP addresses to specify which networks are allowed to communicate with FaxFinder. By default, all IP addresses are allowed. As soon as you add one IP address, access through SNMP V1/V2C will be limited by the IP address list. Note: Does not apply to SNMP version 3 1. 2. 3. 4. 5. Go to System Configuration > SNMP . Click to open Allowed IP Addresses, then click Add.
ADVANCED CONFIGURATION Field Description Password Enter authentication password required for SNMP V3. Must be between 8-32 characters long. Confirm Password Re-enter the authentication password. Engine ID Engine ID is a unique identifier for the SNMP agent that receives SNMP traps. Engine ID must include the 0x prefix and be a hexadecimal string between 5-32 octets long. For example, 0x0102030405. Use the default Engine ID value generated automatically by FaxFinder.
USING ACTIVE DIRECTORY WITH FAXFINDER Using Active Directory with FaxFinder Enabling Active Directory If your organization uses Active Directory to authenticate and authorize users, configure FaxFinder to allow Active Directory users to login and send faxes. Important: Before you enable Active Directory in FaxFinder, configure your Active Directory schema to work with FaxFinder. For details, refer to Configuring Active Directory for Use with FaxFinder. 1. 2. 3. 4. 5. 6.
USING ACTIVE DIRECTORY WITH FAXFINDER Adding Active Directory Users After configuring FaxFinder to use LDAP authentication, add the Active Directory users who log into FaxFinder to send faxes. Note: User details and fax options for Active Directory users are read-only in FaxFinder. To change these users' details and fax options, make the changes in Active Directory and then sync FaxFinder. 1. 2. 3. 4. Go to Users > Active Directory Users. Click Add.
COVER PAGES Cover Pages Custom Cover Pages FaxFinder uses PDF forms for cover pages. You can create PDF forms with Microsoft Word and Adobe Acrobat Pro. FaxFinder completes the form with information specific to the fax and inserts cover page as the first fax page. To do this, cover page field names must match the field names FaxFinder uses. FaxFinder fills in text fields and ignores most formatting. For best results, make your form as simple as possible.
COVER PAGES Creating Cover Pages To create custom cover pages: 1. Design a fax cover page in Microsoft Word, save the document as Word file as .DOC file. Do not use the .DOCX format. This example is a modified a Microsoft Word fax template. 2. 3. In Adobe Acrobat Pro, use the Form Wizard to open the Word file you created. Use Add New Field to map each field and configure field properties.
COVER PAGES 4. 5. Preview the form. To test field lengths, type typical data in each field. If your fields are too small, make the field larger or use a smaller font size. When you are satisfied with the form design, save the file as Adobe PDF files, Optimized. If you are using an older version of Acrobat Pro, verify that the file is saved as compatible for Acrobat 5.0 or higher. Adding Cover Pages to FaxFinder To make a cover page available to FaxFinder users: 1. 2. 3. 4.
FAXFINDER FAX CLIENT SOFTWARE FaxFinder Fax Client Software Installing FaxFinder Client Software FaxFinder Fax Client software allows users to send faxes through the Client or any application with a print option. Install the FaxFinder client software on each user's computer and then associate it with a FaxFinder unit. You can push the client software out to user computers or install it on one computer at a time. Note: You will need to login with administrator rights to install the software.
FAXFINDER FAX CLIENT SOFTWARE To download the FaxFinder client software: 1. 2. 3. 4. 5. 6. 7. 8. Go to www.multitech.com/setup/product.go and select your FaxFinder model. Click Software. Double-click the link for the version you want to install and select Run or Open, depending on your system. If you get a message about the publisher not being verified, click Run. If you get a message about the file not being commonly downloaded, click Actions > Run Anyway.
FAXFINDER FAX CLIENT SOFTWARE FaxFinder Printer Usage Rights If your users have a problem printing faxes, verify usage rights for the printer. 1. 2. In Windows, open the printer's Properties. On the Security tab, verify the following checked under Allow: ■ Print ■ Manage Printers Associating FaxFinder Fax Servers with the Client After installing the FaxFinder Client software, associate it with one or more FaxFinder servers so users can send faxes through the server.
FAXFINDER FAX CLIENT SOFTWARE Disassociating a FaxFinder Unit from the Client Use this procedure if you need to remove a specific FaxFinder unit from the client. This procedure severs the tie between your PC and a specific FaxFinder unit so that you cannot use it to send faxes. However, you can receive faxes in email form from the FaxFinder server.
TROUBLESHOOTING Troubleshooting Additional troubleshooting information is available through the Multi-Tech Knowledge Base at www.multitech.com/kb.go. If you need help troubleshooting, you can create an account and submit a support case directly to our technical support team. Go to support.multitech.com. What if I can't see my FaxFinder's web page? Verify that the admin computer is on the same subnet as the FaxFinder and that it can be pinged. 1. 2. 3. Launch a Command Prompt.
TROUBLESHOOTING ■ If you can send an email to yourself, the problem is between your mail server and the FaxFinder unit. Contact Multi-Tech Technical Support. Client PC can't Connect to Mail Server If the client PC running the mail software cannot connect to the mail server, troubleshoot the mail server. Incorrect Administrator Address The administrator's email address may be missing or incorrect. Check the administrator's email address through the User page.
TROUBLESHOOTING Dealing with a Failed Fax Report Occasionally, FaxFinder sends emails about faxes that failed partially or entirely. Some or all of the faxed pages may not be readable. FaxFinder-generated emails of failed faxes include a modem log file with a name like modem0modem1_date-time.txt. The modem log file contains information about the communication between the sending modem and the FaxFinder's receiving modem. This information may help prevent future errors.
T.37 ADVANCED USAGE T.37 Advanced Usage For individual faxes, use these commands to override settings entered in the administrator or user web interface. Many options for using email to fax (T.37) follow the Request For Comment (RFC) standards provided by the IETF. Some of these options are briefly described here. For more in-depth descriptions, refer to the IETF website (www.ietf.org). To use T.37 to send faxes, enter one or more options in the format option=value.
T.37 ADVANCED USAGE Example: FAX=5551234/FAX-PRIORITY=5@example.test RECEIPT=always|failure|never Controls when an email receipt for the fax is sent to the sender: ■ Always means send an email receipt for successful and failed faxes. ■ Failure means only send a receipt if the fax failed to send. ■ Never means don't send any receipt. Example: FAX=5551234/RECEIPT=failure@example.test RECEIPT-ATTACHMENT=pdf|tiff|none Determines the receipt format and if FaxFinder sends email receipts to the sender.
REGULATORY INFORMATION Regulatory Information 47 CFR Part 68 Telecom 1. This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA. Located on this equipment is a label that contains, among other information, the registration number and Ringer Equivalence Number (REN) for this equipment or a product identifier in the format: For current products: US:AAAEQ##Txxxx.
REGULATORY INFORMATION Manufacturer: Multi-Tech Systems Trade Name: SocketModem Model Number: MT5634SMI Registration Number: AU7USA-25814-M5-E Ringer Equivalence: 0.3B Modular Jack (USOC): RJ11C or RJ11W (single line) Service Center in USA: Multi-Tech Systems, Inc.
REGULATORY INFORMATION Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: ■ Date and time the message is sent. ■ Identification of the business, other entity, or other individual sending the message. ■ Telephone number of the sending machine or such business, other entity, or individual.
REGULATORY INFORMATION Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc Certificate of Compliance 2011/65/EU Multi-Tech Systems confirms that its embedded products comply with the chemical concentration limitations set forth in the directive 2011/65/EU of the European Parliament (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment - RoHS).
REGULATORY INFORMATION REACH Statement Registration of Substances After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view Multi-Tech Systems, Inc. products would be considered as “articles”. In light of the definition in § 7.
REGULATORY INFORMATION Information on HS/TS Substances According to Chinese Standards In accordance with China's Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc.
REGULATORY INFORMATION Information on HS/TS Substances According to Chinese Standards (in Chinese) 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染 控制管理办法》（第 39 号），也称作中国 RoHS, 下表列出了 Multi-Tech Systems, Inc.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Configuring Active Directory for Use with FaxFinder Note: This section explains how to configure the Multi-Tech FaxFinder in Microsoft Active Directory, a third party application. Microsoft may change their screens and steps without notice, for the latest information pertaining to Active Directory, consult Microsoft's documentation. Contact Multi-Tech Product Support for questions about FaxFinder.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Registering Schema Snap-in For more information, refer to Install the Active Directory Schema Snap-in on http://technet.microsoft.com. To register schema snap-in: 1. 2. Run cmd.exe. Enter regsvr32 schmmgmt.dll. If registration is successful, DllRegisterServer in schmmgmt.dll succeeded appears. Creating Custom Attributes To create customer attributes: 88 1. 2. 3. Open the console by running mmc.exe. Open File and select Add/Remove Snap-in.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER 5. Right-click on Attributes and select Create Attribute. 6. 7. When the Schema Object Creation warning appears, click Continue . Enter custom attribute settings and click OK. For details, refer to Custom Attribute Settings. 8. Repeat Steps 5-7 for each custom attribute.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Custom Attribute Settings For all custom attributes leave Minimum and Maximum fields empty, and the Multi-Valued checkbox unchecked. Common Name and LDAP Display Name are the same. Tip: To avoid entering typos, copy and paste settings from the following table. Common Name and LDAP Display Name Unique X500 Object ID FaxFinder Field Description Syntax mtff-IncludeCoverPage 1.3.6.1.4.1.995.13.1.1.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER 4. 5. Click Next.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER 6. 7. 92 Click Finish. Verify that mtff-User class appears in the Classes list.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Adding Custom Class to User Class To add the custom class to the Active Directory user class: 1. 2. Right-click on the User class and select Properties. Click Relationship and then click Add Class. Click OK. 3. Select mtff-User from the Select Schema Object list and click OK. 4. Verify that mtff-User appears in the Auxiliary Classes list and click OK.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Note: Active Directory Scheme changes and custom attributes many not be immediately available in the users' attributes list. This depends on your Active Directory settings, configuration, and size. User Attributes Management To modify user attributes, the Active Directory Administrator must be in the Domain Administrators groups. Use the ADSI Edit management console to manage user attributes in Active Directory.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Attribute Name Valid Values Description mtff-FaxAttachmentWithReceipt pdf Default is none. Note: Attribute value must be lower case. tiff none mtff-InboundRouteByFaxExtension TRUE Default is FALSE. FALSE mtff-FaxExtension 0123456789(-) FaxFinder® Fax Server FF240, FF440, FF840 Administrator Guide Max length is 50 characters.
INDEX Index A access code ...................................................................70 Active Directory ............................................................66 add custom class to user class.................................93 add users.............................................................49 67 configuring AD to work with FaxFinder ...................87 create custom attributes .........................................88 creating custom classes ........................................
INDEX default gateway ............................................................26 delete contacts....................................................................52 groups ......................................................................53 recipients .................................................................55 user ..........................................................................49 users....................................................................50 67 DNS.................
INDEX IP address.................................................................25 26 IP addresses SNMP .......................................................................64 block.........................................................................42 log ............................................................................43 overview ..................................................................15 output format ...............................................................37 L LDAP .
INDEX S safety..........................................................................9 10 secondary DNS ..............................................................26 send now.......................................................................42 server certificate .................................................................30 setup .............................................................................25 SFTP...............................................................................
