Specifications

ADVANCED CONFIGURATION

Updating Modem Software

This section is for updating the FaxFinder's internal modems. Your model will determine how many internal

modems are available.

Warning: Do not power off FaxFinder during the update process.

Note: Multi-Tech recommends you save the current configuration before updating firmware.

1. Go to multitech.com/setup/product.go, select your product and select Firmware.

2. Click the link for the firmware file, click open and extract the zip file contents to a folder on your

computer.

3. Go to System Configuration > Software Update.

4. Verify that the firmware version currently installed on the modem(s) is older than the firmware you

downloaded. Generally, older versions have a lower number.

Warning: Do not install an older firmware version unless Multi-Tech Technical Support tells you to.

5. Check the modems that you want to update. Modems are listed in a #:# format. The first number

indicates either fax server or an extension box. The second number indicates which modem in that box. If

you only have a fax server, the first number is always 1. You can update multiple modems at one time.

Before starting the update, verify that modems are not sending or receiving a fax.

6. Click Browse and select the .HEX file downloaded.

7. Click Update.

Setting the Debug Level

When standard troubleshooting does not resolve an issue, collect debugging information for Multi-Tech Technical

Support for more in-depth analysis.

1. Click System Configuration > Debug.

2. Select the logging level that Multi-Tech requests from the drop down list. Options are:

■ Emergency

■ Alert

■ Critical

■ Error (default)

■ Warning

■ Notice

■ Info

■ Debug

Note: Logging levels are listed in order of least information to most information. Info usually provides

enough information for troubleshooting. Because of log size, only use Debug if requested by Multi-Tech

Support.

3. Click Save.

Note: After troubleshooting, reset the level to Error. Continuously collecting detailed logs may affect

FaxFinder performance.

FaxFinder

Fax Server FF240, FF440, FF840 Administrator Guide 59