Single Processor Data and Fax Server Communications Model MA6 Single Processor Data and Fax Communications Server Quick Start Guide
MiniArray III Model MA6 Communications Server Quick Start Guide 82067052, Revision C This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2000, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Contents 1 System Overview Introduction ................................................................................................................................................. 6 Product Overview ........................................................................................................................................ 6 RASExpress & Auxiliary Software ........................................................................................................ 6 Documentation Set Overview ..
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1 System Overview MA6 5
Introduction The MiniArray III ™ is a single-segment rack mountable solution that's customized for dedicated turnkey operation as a LAN-based communications, remote access, or fax server. The MiniArrayIII is a general purpose, turnkey communications server that easily interfaces to any existing Novell, Windows NT or IP network. Single Processor Data and Fax Server Communications Figure 1-1.
MultiExpresFAX Server Single Processor Data and Fax Communications Server Terminals ISIHI SBC et Ethernet Concentrator NIC ISIHI cards Single Processor Data and Fax Server Communications ISIHI Ethernet 10BASET Concentrator Model EN516TP/CA Active Hub for UTP Networks 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Network Interface Card Printer Print Server File Server Figure 1-2.
Documentation Set Overview The MiniArrayIII documentation set consists of this Quick Start Guide and a complete set of hardware and software manuals on CD-ROM. Updates are available from the Multi-Tech web site and FTP site. Manual Set Please refer to the list below for the individual titles included in your MiniArrayIII documentation set.
DC Output • Output: +5 @ 18A +12 @ 6A -5 @ 0.3A -12 @ 0.8A • Inrush Current<50A peak @ 115VAC, cold start at 25o C • Line Regulation:+/- 5% at full load for +/-5V, +/-12V, +/-10% for -12V • Hold Time:20ms at full load @ 115VAC Dimensions • Height:5.25 inches • Width: 19 inches • Depth: 17 inches • Weight: 31 lbs.
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2 Installing Your MiniArray III Model MA6 MA6 11
Introduction This chapter explains how to set up and cable the MiniArrayIII. This product, as received by the end-user, is ready to be connected to the end-user's Ethernet concentrator and is preconfigured to operate as a communication server once your modem connections are made, VGA monitor and keyboard are linked up, the system booted, and some basic information entered. To connect the cables to the SBC, NIC, or ISI board, refer to the "Cable Connections" section of this chapter.
Safety Warnings Telecom 1. Never install telephone wiring during a lighting storm. 2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. 3. This product is to be used with UL and cUL listed computers. 4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. 5. Use caution when installing or modifying telephone lines. 6.
Cover Mounting Screws ISI Boards Cover NIC Board 120 COM 2 (DB15) Printer Port (DB25) [( • )] SBC Board Power Supply Figure 2-1. Back Panel Connectors SBC Board Cabling The SBC board is located in the MiniArrayIII as shown in Figure 2-1. The SBC board cabling may involve connection to three back panel connectors (see Figure 2-2).
ISI Board Cabling Each ISI3334/8 board takes up one physical slot in the MiniArrayIII. Depending on your configuration, you may have a total of up to four (4) cards (see figure 2-1). Attach the RJ11 line cords to the RJ11 line connectors on the ISI card(s) at the back of your MiniArrayIII, as shown in Figure 2-3. 120 [( • )] ISI3334/8 Board RJ11 Line Jacks Fig. 2-3. ISI Board Connectors Note Any cables connected to the MiniArrayIII should be shielded to reduce interference.
Powering Up Note: This is plugable equipment; the socket outlet must be installed near the equipment and must be easily accessible. Make sure that the voltage selector on the power supply is set to the proper voltage prior to connecting this equipment to the main power. If the voltage selector needs to be changed, an ordinary pencil can be used to change the switch to the position which best correlates with the known input voltage.
3 Getting Started with RASExpress MA6 17
Quick Start with RASExpress MultiTech Systems has pre-installed RAS Server software on your MiniArrayIII to make configuration as simple as possible. For your convenience, a copy of the RASExpress Installation disk is on the CD-ROM shipped with the MiniArrayIII. Complete this procedure to put your MiniArrayIII into operation as a RAS Server.
120 Connect RS-232C Serial Cable (female end) here SBC Backplane 6-Pin Circular Jack (To External Keyboard) COM 1 DB9 male 15-Pin Video Connector (to External Display Monitor) RS232C Cable Dumb Terminal or Auxiliary PC Figure 3-1: Serial port on the MiniArrayIII A3. Power up the MiniArrayIII. The RASExpress Server Screen will appear. Note: The server takes a few moments to load the RASExpress software and to initialize the modems after it is turned on.
A14. If you set the Remote Client IP Address field to the value Configure Per Port, follow these steps when this this present Quick Configuration procedure is done: i. From the terminal main menu, select Configuration of server ii. Select Communication Setup. iii. Select ISI Setup. iv. Delete all ISI cards before saving and rebooting the server. These steps correct the initial subnet error the next time the server loads.
120 Connect RS-232C Serial Cable (female end) here SBC Backplane 6-Pin Circular Jack (To External Keyboard) COM 1 DB9 male 15-Pin Video Connector (to External Display Monitor) RS232C Cable Dumb Terminal or Auxiliary PC Figure 3-2: Serial port on the MiniArray III B3. Power up the MiniArrayIII. The RASExpress Server Screen will appear. Note: The server takes a few moments to load the RASExpress software and to initialize the modems after it si turned on.
Client PC running Telnet session, web, or Windows MultiManager MiniArray III RASExpress Server Figure 3-3. Setup for completing RASExpress configuration from client PC At a client PC connected to the LAN in which the MiniArrayIII is the RAS server, start a Telnet session using either dial-in access or TCP/IP access. Using Dial-In Access • Dial in to the RASExpress server using a terminal program. A login prompt appears. • Enter a user name and password. A menu appears.
4 Hardware Removal and Replacement MA6 23
Introduction This chapter provides procedures for removing and replacing the key hardware components of the MiniArrayIII. Before removing or replacing any component, be sure to perform the procedures in Table 4.1 which describes the process for disconnecting cables from the back of the MiniArrayIII , and removing the MiniArrayIII from the rack enclosure.
3 If LAN is connected to the MiniArrayIII , disconnect the 10BaseT cable at the NIC. 4 Disconnect the telephone cords (RJ11) from the ISI board(s). Note You may have ISI boards located in the left and right halves of the card cage Table 4.1 Cable Disconnection and Rack Enclosure Removal Procedure (cont'd.
Cover Mounting Screws (7) Cover 120 [( • )] Fig. 4-3. Cover Mounting Screws Table 4.2 Card Cage Removal Procedure (cont'd.) Step Procedure 3 Remove the chassis mounting screw from the card cage. See Figure 4-4. Chasis Mounting Screw 7 LOCK SOCKET M1 M2 BANK 1 M3 BANK 1 M4 Fig. 4-4. Chassis Mounting Screw 4 Finish pulling the card cage (including fan enclosure) straight up and out of the chassis. See Figure 4-5. Set next to chassis.
Ethercard SBC Board ISI (3) LOCK SOCKET 7 M1 1 M2 BANK M3 BANK 1 M4 Fan Enclosure 7 LOCK SOCKET M1 M2 BANK 1 M3 BANK 1 M4 Fig. 4-5. Card Cage Removal Board Removal/Replacement Table 4.3 Board Removal/Replacement Procedure Step Procedure Removing SBC Board 1 Remove the MiniArrayIII from rack enclosure following the procedures in Table 4.1. 2 Remove the top cover from the MiniArrayIII by removing the seven cover mounting screws located in the back of the MiniArrayIII. (See Figure 4-3.
4 Remove the screw that secures the SBC board to the chassis at the back of the MiniArrayIII. 5 Remove the SBC board from the midplane. 6 To replace the SBC board, verify SBC board configuration; refer to the Hardware Configuration and Installation instructions in the SBC manual. 7 Install the new SBC board by following steps 1-5 in reverse. 8 If other boards are being installed, perform those procedures below now, and then remount the MiniArrayIII in the enclosure. See Step 6 of Table 4.1.
4 Being careful to maintain slack in the power cables, lift the card cage up and over so that it can rest along side the chassis. 5 Remove the screw(s) that secures the ISI board(s) to the chasis at the back of the MiniArrayIII . 6 Remove the ISI board(s) from the midplane. 7 To replace the ISI board(s), verify ISI board configuration; refer to the Installation Instructions in the ISI section of this manual. 8 Install the new ISI card(s) by following steps 1-6 in reverse.
5 Disconnect the power and data cables from the back of the floppy disk drive. 6 Remove the four screws securing the floppy drive to the drive chassis. 7 Open the front door, remove floppy drive by sliding it out the front of the drive chassis. 8 To install a new floppy drive, follow steps 1-7 in reverse. Note Before installing card cage, make sure power connectors from power supply to midplane are fully connected. CDROM Removal/Replacement Table 4.
MA6 2 Remove the top cover from the MiniArrayIII by removing the seven cover mounting screws located in the back of the MiniArrayIII. See figure 4-3. 3 Remove the chassis mounting screw from the card cage. See figure 4-4. 4 Partially remove the card cage and remove power cabling at midplane. 5 Remove power cables from the back of hard drive, floppy drive, and CD ROM drive. 6 Remove the three power supply mounting screws from the back of the MiniArrayIII.
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5 Troubleshooting MA6 33
Introduction This chapter provides steps for solving problems if the MiniArrayIII fails. Your MiniArrayIII was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, it is possible that the MiniArrayIII is defective. However, it is more likely that the source of your problem lies elsewhere. As with any microcomputer product, start with simple hardware and software problems, and then work toward more complex problems (i.e.
• Verify that SBC and adapter boards are seated properly in ISA slot. NOTE: Make sure to turn power off to reconnect boards. • Hard drive or floppy drive cables are not connected properly or parameters are not set properly in setup. • Verify that enough memory is installed to load the intended applications. • Verify that two or four 72-pin SIMMs are seated properly on the SBC. The SIMMs must be the same brand, size and speed.
Diagnostic Tests The MiniArrayIII operates like any stand-alone PC, and can run almost any off-the-shelf diagnostic program. These programs are available at any software re-seller and can quickly help isolate component failures. Calling Technical Support For immediate help in finding and fixing MiniArrayIII problems, record the error condition and call Multi-Tech's Technical Support department at 1-800-972-2439.
6 Service, Warranty, and Technical Support MA6 37
Introduction This chapter starts out with statements about your MiniArrayIII's 2-year warranty. The next section, Tech Support, should be read carefully if you have questions or problems with your MiniArrayIII. It includes the technical support telephone numbers, space for recording your MiniArrayIII information, and an explanation of how to send in your MiniArrayIII should you require service. Limited Warranty Multi-Tech Systems, Inc.
Warranty Addendum on Service for International Products Distributors should contact Amex, Inc., for information about the repairs for your Multi-Tech product. Amex, Inc. 2724 Summer Street NE Minneapolis, MN 55413 U.S.A. Tel: +(612) 331-3251 Fax: +(612) 331-3180 Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you. When calling the U.S.
About the Internet Multi-Tech is a commercial user on the Internet, and we retrieve e-mail messages from on a periodic basis. If you prefer to receive e-mail technical support via the Internet, you can contact Tech Support at the following address: http://www.multitech.com/_forms/email_tech_support.htm Multi-Tech's presence includes a Web site at: http://www.multitech.com and an ftp site at: ftp://ftp.multitech.
Appendices Appendix A: Back Panel Connector Pinouts Appendix B: Regulatory Information Appendix C: Workstation Redirectors -MCSIWSN and MINMCSI Appendix D: RADIUS Authentication & User Profile Software Appendix E: MultiManager Software MA6 41
Appendix A: Back Panel Connector Pinouts Introduction This appendix provides specifications for the various connectors on the back panel of the MiniArray. VGA 15-Pin Connector This connector provides video analog data, and horizontal and vertical synchronization signals for VGA monitors. 5 1 10 6 11 15 Figure A-1.
9-Pin DB9 (COM 1) Connector This connector attaches the SBC board to the COM 1 serial port. 5 1 6 9 Figure A-2. 9-Pin DB9 COM 1 Connector Pin Identification Pin 1 3 5 7 9 Description DCD TX Data Ground RTS RI Pin 2 4 6 8 Description RX Data DTR DSR CTS 6-Pin Circular Jack This connector connects the keyboard to the SBC board. 5 6 4 3 2 1 Figure A-3.
Ethernet NIC Card Connector RJ-45 Connector This connector ties the EN-Series Ethernet board to a 10BASET network. 2 10 1 9 Figure A-5. RJ-45 Connector (viewed from connector side) Pin Identification Pin 1 3 5 7 Description + Transmit Data + Receive Data No Connect No Connect Pin 2 4 6 8 Description - Transmit Data No Connect -Receive Data No Connect ISI Board Connector DB78S Connector This connector provides the serial, control and handshaking signals for all modems connected to the MiniArray.
41 45 49 53 57 61 65 69 73 77 RTS6 CTS6 DTR1 CTS2 CTS4 DTR7 +12v GND2 GND6 -12v 42 46 50 54 58 62 66 70 74 78 DSR6 -SIN7 -SOUT2 DSR1 DSR3 RTS7 +12v GND3 GND7 -12v 43 47 51 55 59 63 67 71 75 DCD5 RI7 RTS1 -SIN1 CTS3 -SOUT7 +12v GND4 GND8 44 48 52 56 60 64 68 72 76 RI5 DCD7 DTR4 -SIN4 RTS8 -SOUT8 GND1 GND5 -12v Pin-out assignments for the 10Base-T connector are as follows: 10-pin Signal 1 2 3 4 5 6 7 8 9 10 NC Tx+ TxRx+ NC NC RxNC NC NC 8-pin NA 1 2 3 4 5 6 7 8 NA Multi-Tech's products use a 10-p
15 16 17 Ground 32 Motor Enable 2 33 Ground 34 Select Head Ground /DCHNG Printer Port Connector This 25-pin connector provides parallel printer data and control signals to and from the SBC board. 2 26 1 25 Figure A-5.
2 40 1 39 Figure A-7.
Appendix B Regulatory Information FCC Regulations for Telephone Line Interconnection 1.This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company. 2.
Manufacturer: Model Number: FCC registration number: Ringer Equivalence No: Multi-Tech Systems, Inc. ISI3334/4, ISI3334/EC and ISI3334/8 AU7USA-23834-MM-E 0.3B Modular Jack (USOC) RJ11C or RJ11W (single line) Service Center in USA: Multi-Tech Systems Inc.
It is a condition of approval that the power required by the host and the total of all adapter cards installed within the host environment, together with any auxiliary apparatus, does not exceed the power specification as stated in the Technical Reference Material of the host apparatus. The power requirements for the MULTIMODEMISI are: Modem operating voltages: +12V D.C., -12V D. C., +5V D.C.
• Operation in the absence of proceed indication • Automatic storage of last number dialed • Tone detection-busy • Auto clear from the originating end • DTR dialing • Modem • PBX timed break register recall European Low Voltage Directive When correctly installed and maintained, the modem will present no hazard to the user. When correctly installed the modem will be connected to the PSTN or a PW and to a Data Terminal Equipment (DTE), whose modem connections comply with CCITT recommendation V28.
ii. external control software or external control apparatus which cause the operation of the modem associated call set-up equipment to contravene the requirements of the standard set out in BABT/SITS/82/005S/D. All other apparatus connected to this modem and thereby connected directly or indirectly to the British Telecom public switched telephone network must be approved apparatus as defined in Section 22 of the British Telecommunications Act 1984. Compliance with BS6789: Section 3.1 and Part 2 a.
Modem CE Mark, EMC, and Safety Compliance The CE mark is affixed to the enclosed Multi-Tech product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of laws of Member States relating to electromagnetic compatibility; and Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits; both amended by Council D
Appendix C: Workstation Redirectors -MCSIWSN and WINMCSI Introduction Note: This material is for IP or IPX network users only. This section describes how a client PC can use MCSI (pronounced miksee) software redirectors to access theRASExpress servers modems when using standard communications software. MCSIWSN.EXE is a DOS application for use with IPX networks only. WINMCSI.EXE is a Windows application for use with either IPX or IP networks. COMMAP.EXE can be used with either IPX or IP networks.
You can use a preferred communications server name if more than one communications server is on the network, e.g., logon server_1/user1. 9. Type user1 (or your RASExpress user name) and press ENTER. If a password has been assigned to the user name, the following message appears. (If a password was not assigned, then the message in step 5 appears.) Enter your password: 10. Type user1 (or your RASExpress password) and press ENTER. Note that the password is casesensitive.
-C Enables the command interpreter. An additional 5 KB of memory is used by MCSIWSN when the command interpreter is enabled. It allows applications programs that provide a command interpreter interface to issue the following commands: CONNECT, DISCONNECT, HELP, LIST, RESUME, SET, SHOW, SWITCH -I Connection Manager connects as inbound.
· You must have your RASExpress user name and password, which was assigned by the LAN system administrator when the RASExpress server was installed. · The RASExpress server and the client PC must be properly connected to a LAN with IPX capability, and you must have access to a network version copy of a dial-in or dial-out communications program with a MCSI-compatible interface. Note: The INT14 that is used in Windows is not the same as a network INT14, and does not connect to the gateway. 20.
: coms14 -m (to list mapping of local COM ports to Network ports) COMS14 -L [ServerName] Type coms14 -L for a list of available communications servers. Type coms14 -L [ServerName], e.g.
COMS14 -M Type coms14 -m to see which of the four COM ports are mapped to network ports by INT14 software. A message similar to the following appears. Mapping of logical COM ports to network ports LOCAL PORT COM1 COM2 COM3 COM4 STATUS BUSY FREE FREE FREE GEN’L NAME SPECIFIC NAME SERVER NAME MODEM LINE1 SERVER_1 Installing and Configuring the WINMCSI Redirector The WINMCSI modem-sharing program manages access to a modem for inbound and outbound calls.
WinMCSI Installation Program WinMCSI COM Port Redirector Welcome to WinMCSI. This Program allows Windows Communications applications that talk only to the local COM ports to access the ports of a MultiTech Asynchronous Communications Server which may be running anywhere on the LAN. This install program will install WinMCSI for Windows. Abort Continue 6. To continue with the WINMCSI installation, click Continue and go to step 7. If you do not want to install WINMCSI, click the Abort button . 7.
11. Click Modify INI Files Now to have WINMCSI make changes to your SYSTEM.INI and WIN.INI files. Click Save Changes to File to have WINMCSI make a copy of the changes to be made and store them in a file. You must make the changes yourself before you can run WINMCSI. A screen appears later that tells you your installation is complete, and where your WIN.INI and SYSTEM.INI files are backed up.
selected network type. Connect Timer. The MCSI Connect Timer dialog box shows the default value of the connect timer in the Enter Connect Timer Value box. This value sets the time in seconds, in the range 0 through 60, that the MCSI emulator waits for a MCSI device to become available. To change the value of the connect timer, type a different value in the box. Click OK when finished. Baud Change.
Appendix D: RADIUS Authentication & User Profile Software Requirements Radius Server requires a 486-66 MHz or faster computer, preferably running Microsoft Windows NT Server. Although Radius Server can also run on Windows 95, Windows 98, and Windows NT 4.0 Client, on those operating systems it is not possible to use the NT Server user database. The computer should have a hard disk, a CD-ROM drive, and LAN or WAN access.
8. Re-boot the computer. By default, Multi-Tech Radius Service runs automatically on startup. If for any reason the Radius program was shut down, you can launch the program manually from the Windows Start menu. 14. To shut down the Radius program, click on the Radius icon at the lower left of the PC screen.
Radius Software: “Clients” and “Users” Files After installing the Radius software, the administrator must customize the Clients file and the Users file for use in their specific network system. These files can be found in C:\Program Files\MultiTech Systems\Radius Server. The Clients file and the Users file can both be opened in Notepad or Wordpad text-processor application programs.
Indicates that CHAP protocol is the authentication protocol. (iv). Prefix and Suffix. The "users" file can also have DEFAULT entries which have the user name as DEFAULT. These entries match on all users. Concerning the notation, Fall-Through = 1 in the reply list, => the user entries which follow this user entry are also examined. For NT Domain Authentication, the check list in the user entries can contain the attribute "Domainname," to indicate the domain in which the user is authenticated.
Appendix E: MultiManager Introduction Multi-Tech MultiManager is a password-protected Windows 95/98/NT program for SNMPbased administration of RASExpress servers. It can be run from a network client PC or from a dial-in remote-node or remote-control PC. Using MultiManager you can: • maintain a map of your servers. • monitor your servers. • configure your servers. • manage your communication lines and servers. • display numeric statistics. • graph online and offline statistics. • display selected traps.
Main Window The main window is the control center for configuring and managing your RASExpress servers. Title Bar The title bar shows the IP address of the management workstation and the name and path of the active map file. Menu Bar The menu bar contains menus for controlling MultiManager itself, for configuring and managing your servers, for displaying statistics both numerically and graphically, and for editing network maps.
