User Guide Model MT5634ZBA-USB PN 88310001 Revision B Copyright ©1998, by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
Contents Chapter 1 - Introduction and Description Introduction ................................................................................................................................................ 6 Product Description .................................................................................................................................... 6 Universal Serial Bus (USB) ........................................................................................................................
Chapter 5 - Troubleshooting Introduction .............................................................................................................................................. None of the Indicators Light ............................................................................................................... The Modem Does Not Respond to Commands ................................................................................. The Modem Dials But Cannot Connect ...............................
Chapter 1 - Introduction and Description
MultModemUSB User Guide Introduction Welcome to the world of data communications. You have acquired one of the finest intelligent data and fax modems available today from one of America’s oldest and most respected modem manufacturers: Multi-Tech Systems, Inc. This owner’s manual will help you install, configure, test and use your modem. Product Description The MT5634ZBA-USB modem incorporates V.90™ technology, which enables Internet connections at data rates up to 53K bps* over standard telephone lines.
Chapter 1 - Introduction and Description What Can You Do with Your Modem? Your Multi-Tech MultiModem is the gateway to the exciting world of telecommunications. You can use it to access commercial on-line information services such as CompuServe, America Online, Genie, and Prodigy. These services provide access to databases, encyclopedias, stock reports, news, weather, and shopping. They provide electronic mail (e-mail) links to subscribers of the same and other services.
MultModemUSB User Guide Fax • • • Supports V.17, Group 3 fax communication standards, allowing it to communicate with other fax modems as well as with fax machines. Responds to EIA/TIA Class 1 and 2 fax commands, enabling it to exchange editable and encrypted faxes with Windows 95 computers. Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps. Required Equipment In addition to the contents of your modem package, you need the following equipment.
Chapter 1 - Introduction and Description Connections To use your modem, you must connect it to your computer (“USB”), to a telephone line (“LINE”), and optionally to a telephone set (“PHONE”).
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Chapter 1 - Introduction and Description Technical Specifications Your MultiModemZBA-USB fax modem meets the following specifications: Trade Name MultiModemUSB™ Model Number MT5634ZBA-USB Client-to-Server Data Rates K56flex speeds when accessing an ISP type K56flex server (actual speed depends on server capabilities and line conditions) * Client-to-Client Data Rates 33,600, 31,200, 28,800, 26,400, 24,000, 21,600, 19,200, 16,800, 14,400, 12,000, 9600, 7200, 4800, 2400, 1200, 0-300 bps Fax Data Rates
MultModemUSB User Guide Transmit answer: 1300 Hz mark 2100 Hz space Receive answer: 390 Hz mark 450 Hz space Carrier Frequencies ITU-T V.
Chapter 2 - Installation
MultiModemUSB User Guide Unpacking We know you are eager to get your Multi-Tech fax modem up and running, so we’ll skip the features for now, and show you step-by-step how to set it up, check it out, and make your first calls.
Chapter 2 - Installation Step 1: Assemble the Modem The only assembly required is to mount the feet on the bottom of the modem. Simply peel the four self-adhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem. Alternately, or additionally, you can use the included self-adhesive hook-and-loop patches to mount the modem to a vertical surface or to keep it from being dislodged on a horizontal surface.
MultiModemUSB User Guide Step 2: Connect the Modem to Your System Placing the modem in a convenient location, connect it to your computer’s USB port, to the telephone line, and, optionally, to your telephone. USB PHONE LINE Figure 2-3. Modem connections. USB Connection Plug one end of the USB cable into the USB connector on the modem, and the other end into a USB port connector on your computer.
Chapter 2 - Installation Step 3: Install the Modem The MT5634ZBA-USB software drivers need to be installed in your computer’s program directory. The procedure will be different depending on the operating system. This section provides installation procedures for Windows 2000, Windows 98, and Windows 95. Installation in Windows 2000 1. Power up your Windows 2000 system. 2.
MultiModemUSB User Guide Installation in Windows 98 1. Power up your Windows 98 system. 2. If you have not already done so, connect one end of your USB cable to a USB connector on your PC, and connect the other end to the USB connector on your modem. The Power LED on your modem will light. 3. Windows will detect that the new modem is present and launch the Add New Hardware Wizard. 4.
Chapter 2 - Installation Removing Your Old Modem from Windows When your new modem replaces another modem, the old modem installation remains in Windows after you install the new modem, and the old modem is still selected in HyperTerminal and other Windows applications. Although you can change the application connection descriptions one at a time, it is easier to force Windows applications to use the new modem by removing the old modem from Windows. From Windows 2000 1.
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Chapter 3 - AT Commands, S-Registers and Result Codes
MultiModemUSB User Guide AT Commands AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the ATtention of the modem. AT commands can be issued only when the modem is in command mode or online command mode. The modem is in command mode whenever it is not connected to another modem. The modem is in data mode whenever it is connected to another modem and ready to exchange data.
Chapter 3 - AT Commands, S-Registers and Result Codes AT Command Summary Command: AT Values: Description: Attention Code n/a The attention code precedes all command lines except A/, A:, and escape sequences. Command: ENTER Key Values: n/a Description: Press the ENTER (RETURN) key to execute most commands. Command: A Values: Description: Answer n/a Answer call before final ring. Command: A/ Values: Description: Repeat Last Command n/a Repeat the last command string. Do not precede this command with AT.
MultiModemUSB User Guide @ Wait for quiet answer. Causes modem to wait for a ringback, then 5 seconds of silence, before processing next part of command. If silence is not detected, the modem returns a NO ANSWER code. ^ Disable data calling tone transmission. $ Detect AT&T call card “bong” tone.
Chapter 3 - AT Commands, S-Registers and Result Codes Command: Mn Values: Default: Description:M0 M1 M2 M3 Monitor Speaker Mode n = 0, 1, 2, or 3 1 Speaker always off. Speaker on until carrier signal detected. Speaker always on when modem is off-hook. Speaker on until carrier is detected, except while dialing. Command: Nn Values: Default: Description:N0 Modulation Handshake n = 0 or 1 1 Modem performs handshake only at communication standard specified by S37 and the B command.
MultiModemUSB User Guide Command: Vn Values: Default: Description:V0 V1 Result Code Format n = 0 or 1 1 Displays result codes as digits (terse response). Displays result codes as words (verbose response). Command: Wn Values: Default: Description:W0 W1 W2 Result Code Options n = 0, 1, or 2 2 CONNECT result code reports serial port speed, disables protocol result codes. CONNECT result code reports serial port speed, enables protocol result codes.
Chapter 3 - AT Commands, S-Registers and Result Codes Command: &En XON/XOFF Pacing Control Values: n = 12 or 13 Default: 12 Description:&E12 Disables XON/XOFF pacing. &E13 Enables XON/XOFF pacing. (&K4 must also be set) Note: &E13 has no effect if hardware control (&K3) is selected. Caution: Do not enable pacing unless you need it. Some applications may not work if pacing is enabled.
MultiModemUSB User Guide Command: &Qn Values: Default: Description:&Q0 &Q5 &Q6 &Q8 Asynchronous Communications Mode n = 0, 5, 6, 8, or 9 5 Asynchronous with data buffering. Same as \N0. Error control with data buffering. Same as \N3. Asynchronous with data buffering. Same as \N0. MNP error control mode. If MNP error control is not established, the modem falls back according to the setting in S36. &Q9 V.42 or MNP error control mode.
Chapter 3 - AT Commands, S-Registers and Result Codes Command: \An Values: Default: Description:\A0 \A1 \A2 \A3 Select Maximum MNP Block Size n = 0, 1, 2, or 3 3 64-character maximum. 128-character maximum. 192-character maximum. 256-character maximum. Command: \Bn Values: Default: Description: Transmit Break n = 0–9 in 100 ms units 3 In non-error-correction mode only, sends a break signal of the specified length to a remote modem. Works in conjunction with the \K command.
MultiModemUSB User Guide Command: \Nn Values: Default: Description:\N0 \N1 \N2 \N3 \N4 \N5 \N7 Error Correction Mode Selection n = 0–5, or 7 3 Non-error correction mode with data buffering (buffer mode; same as &Q6). Direct mode. MNP reliable mode. If the modem cannot make an MNP connection, it disconnects. V.42/MNP auto-reliable mode. The modem attempts to connect in V.42 error correction mode, then MNP mode, and finally non-error-correction (buffer) mode - continued operation. V.42 reliable mode.
Chapter 3 - AT Commands, S-Registers and Result Codes commands are enabled, the modem sends DATA to the computer when it detects data tones and FAX when it detects fax tones. These strings are used by some servers to select the appropriate communication program. %A0 Disables adaptive answer result codes. %A1 Enables adaptive answer result codes.
MultiModemUSB User Guide S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers. Use the S command to read or to alter the contents of S-registers (see previous section). 32 Register Unit Range Default S0 1 ring 0, 1–255 1 Sets the number of rings until the modem answers. ATS0=0 disables autoanswer completely. S1 1 ring 0–255 Counts the rings that have occurred. S2 decimal 0–127 43 (+) 128–255 Sets ASCII code for the escape sequence character.
Chapter 3 - AT Commands, S-Registers and Result Codes Register Unit Range Default Description S37 decimal 0–19 0 Sets the maximum V.34 “upstream” speed at which the modem attempts to connect.
MultiModemUSB User Guide Register Unit Range Default S48 decimal 7 or 128 7 Description Enables (7) or disables (128) LAPM negotiation. The following table lists the S36 and S48 configuration settings for certain types of connections.
Chapter 3 - AT Commands, S-Registers and Result Codes Result Codes In command mode your modem can send responses called result codes to your computer. Result codes are used by communications programs and can also appear on your monitor.
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Chapter 4 - Remote Configuration
MultiModemUSB User Guide Introduction Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MT5634ZBA-USB modem for maintenance or troubleshooting as if you were on-site. Basic Procedure The following steps are valid regardless of whether the connection is established by the local or the remote Multi-Tech modem. 1.
Chapter 4 - Remote Configuration Changing the Remote Escape Character To increase security, you can change a remote modem’s remote configuration escape character. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to 0 (zero) disables remote configuration entirely—but if you do this remotely, you won’t be able to change it back remotely! 1.
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Chapter 5 - Troubleshooting
MultiModemUSB User Guide Introduction Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter: • None of the LEDs light when the modem is on.
Chapter 5 - Troubleshooting The Modem Dials But Cannot Connect There can be several reasons the ZBA fails to make a connection. Possibilities include • lack of a physical connection to the telephone line. • a wrong dial tone. • a busy signal. • a wrong number. • no modem at the other end. • a faulty modem, computer, or software at the other end. • incompatibility between modems. You can narrow the list of possibilities by using extended result codes.
MultiModemUSB User Guide The Modem Disconnects While Online • If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most telephone areas in North America, you can disable Call Waiting by preceding the telephone number with *70 (check with your local telephone company). You can automatically disable Call Waiting by including the disabling code in the modem’s dial prefix (e.g.
Appendixes
MultiModemUSB User Guide Appendix A: Regulatory Agency Compliance Class B Statement FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendixes FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. As indicated below, the suitable jack (Universal Service Order Code connecting arrangement) for this equipment is shown.
MultiModemUSB User Guide FAX Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: • Date and time the message is sent • Identification of the business or other entity, or other individual sending the message • Telephone number of the sending machine or such business, other entity, or individual This infor
Appendixes EMC, Safety and Terminal Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility.
MultiModemUSB User Guide Appendix B - V.90 Support Introduction V.90 is the ITU designation for what had formerly been called V.pcm. The ITU recommendation V.90 was determined at a meeting in Geneva ending February 6, 1998. V.90 will replace K56flex and other proprietary solutions for PCM connections. Dual-mode client modem code will be important until all central-site digital modems are upgraded to V.90 and all interoperability problems have been resolved.
Appendixes Appendix C: Loopback Tests Introduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loopback, remote digital loopback, and local digital loopback. These ITU-T V.54 loopback tests isolate telephone circuit and transmission problems. In a loopback test, data from your computer loops through the circuits of your modem and/or a remote modem before it appears on your monitor.
MultiModemUSB User Guide 5. To exit the test, type the escape sequence +++AT and press ENTER. This puts the modem in online command mode. Then type either AT&T or ATH to return to command mode. 6. Your modem passes this test if the data received on your monitor are the same as the data entered from your keyboard. If different data appear on your monitor, your modem is probably causing the problem, though it could also be your computer.
Appendixes Local Digital Loopback Test (V.54 Loop 2) The local digital loopback test is identical to the remote digital loopback test with one exception. Instead of using your modem to signal a remote modem to place itself in digital loopback mode, your modem is placed in digital loopback mode while the remote modem is not. Data is entered and transmitted from the remote modem, sent across the phone line to your modem, and looped back to the remote modem.
MultiModemUSB User Guide Appendix D: Warranty, Service, and Technical Support Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment (limited to customers in the U.S., Canada, Mexico, and United Kingdom).
Appendixes Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call (800) 972-2439 (USA and Canada) or (763) 785-3500 (international and local). Please have modem information available. About the Internet Multi-Tech's presence includes a Web site at: http://www.multitech.com and an ftp site at: ftp://ftp.multitech.
MultiModemUSB User Guide Windows 98/95 Dial-Up Networking Note: Before beginning, make certain Dial-Up Networking and TCP/IP are installed on your computer. 1. To begin your set up: a. In Windows 95, Click Start | Programs | Accessories | Dial-Up Networking. b. In Windows 98, Click Start | Programs | Accessories | Communications | Dial-Up Networking. 2. If this is the first time you have set up a connection with Dial-Up Networking, the Welcome to Dial-Up Networking Wizard dialog box is displayed.
Appendixes 5. The Make New Connection dialog box is displayed indicating you have successfully created a new Dial-Up connection. Click Finish. 6. From the Dial-Up Networking folder, right click on the Dial-Up Connection just created and select Properties to open the Modem Properties dialog box. 7. The Modem Properties dialog box is displayed. Click the Server Types tab to display the server property sheet.
MultiModemUSB User Guide 9. The TCP/IP Settings dialog box is displayed. If your ISP provided you with an IP address for your computer, select Specify an IP address and enter the static address in the box provided. If your ISP requires you to enter an IP address for their name server (DNS), select Specify name server addresses and enter the IP addresses given to you by your ISP. Click OK to save the TCP/IP values and return to the Server Types tab.
Appendixes Windows 2000 Dial-Up Networking The following instructions describe all Dial-Up Networking connection options under Windows 2000 as well as guide you through setting up a Dial-up Networking connection to an Internet Service Provider (ISP). Note: If you are connecting to the Internet, make sure TCP/IP is installed on your computer and that you’ve set up an access account with an Internet Service Provider. 1.
MultiModemUSB User Guide The process for completing your Dial-Up Networking connection will vary based on the connection type selected in the previous step. If you select Dial-up to private network and have only one modem installed: a. The Phone Number to Dial dialog box is displayed. Enter the phone number of the computer, network or Internet Service Provider (ISP) to which you are connecting. Click Next>. b. The Connection Availability dialog box is displayed.
Appendixes f. The Step 2 of 3: Internet account logon information dialog box is displayed. Enter the user name and password you will use for your Internet account. Click Next>. g. The Step 3 of 3: Configuring your computer dialog box is displayed. In the box provided, enter a descriptive name for this connection and click Next >. h. You are then asked if you would like to set up an Internet mail account. You may select Yes or No.
MultiModemUSB User Guide c. If you select Guest, the Select a Device dialog box is displayed. Select the COM port you’d like to use for this connection from the list. Click Next>. d. The Connection Availability dialog box is displayed. If you are creating this connection for multiple users, select Create this connection for all users. If this connection will be used only by you, select Create this connection only for myself. Click Next> to continue. e.
Appendixes Software User License Agreement SoftGSM software is licensed by Multi-Tech Systems, Inc. to the original end-user purchaser of the product, hereafter referred to as “Licensee.” The License includes the distribution diskette, other accompanying programs, and the documentation. The SoftGSM software, hereafter referred to as “Software,” consists of the computer program files included on the original distribution diskette.
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Index Index Symbols 56K operation disabling the auto rate ................................ 33 maximum connect speed ............................ 33 country code, displaying ................................. 24 A Data Buffer Control command ........................ 29 data buffering ................................................. 28 data calling tone ............................................. 32 Data Calling Tone command .......................... 30 Data Carrier Detect command .....................
MultiMobileUSB User Guide Fallback and Fall Forward command ............. 31 fax communications ......................................... 8 features ............................................................ 7 firmware version, displaying ........................... 24 flow control ........................................ 27, 29, 30 Flow Control Selection command ............. 27, 30 front panel ...................................................... 10 G Guard Tone Control command .......................
Index S42 ............................................................. 33 S43 ............................................................. 33 S48 ............................................................. 34 S5 ............................................................... 32 S6 ............................................................... 32 S7 ............................................................... 32 S8 ............................................................... 32 S89 ...............
