Model MT5634ZBA-USB Data/Fax Modem User Guide
User Guide Model MT5634ZBA-USB-Mac P/N S0000002 Rev. A All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Copyright ©1999, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
Contents Chapter 1 - Introduction and Description Introduction ................................................................................................................................................ Product Description .................................................................................................................................... Universal Serial Bus (USB) ........................................................................................................................
Chapter 6 - Troubleshooting Introduction .............................................................................................................................................. None of the Indicators Light ............................................................................................................... The Modem Does Not Respond to Commands ................................................................................. The Modem Dials But Cannot Connect ...............................
Chapter 1 - Introduction and Description
MT5634ZBA-USB User Guide Introduction Welcome to the world of data communications. You have acquired one of the finest intelligent data and fax modems available today from one of America’s oldest and most respected modem manufacturers: Multi-Tech Systems, Inc. This User Guide will help you install, configure, test and use your modem as well as provide links to useful Web sites and other resources. Product Description The MT5634ZBA-USB-Mac modem (hereafter MultiModemUSB) incorporates V.
Chapter 1 - Introduction and Description What Is in Your Modem Package? Your modem package has several components. Make sure you have them all before trying to operate your modem.
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Chapter 2 - Quick Start
MT5634ZBA-USB User Guide Introduction We know you are eager to get your Multi-Tech modem up and running, so we’ll skip the features for now, and show you how to set it up and install it on your computer. For a more detailed description of your modem’s features, please refer to the Chapter 3 Features.
Chapter 2 - Quick Start Step 1: Assemble the Modem The only assembly required is to mount the feet on the bottom of the modem. Simply peel the four self-adhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem. Figure 2-1. Mounting the feet.
MT5634ZBA-USB User Guide Step 2: Install the Software Note: You must have Mac OS 8.5 or later to perform this installation. If you need to upgrade, go to http://asu.info.apple.com/. Once you have done this, proceed with the installation that follows. Follow these steps to install the software on your computer. 1 Turn on your computer. 2 Insert the Installation CD. The Installation CD icon appears on the desktop. 3 Double click the CD icon. 4 Double click on Install MT5634ZBA-USB.
Chapter 2 - Quick Start Step 3: Connect the Modem to Your System Placing the modem in a convenient location, connect it to your computer’s USB port, to the telephone line, and, optionally, to your telephone. Figure 2-2 shows the connections. PHONE USB LINE USB Ports Figure 2-2. MultiModemUSB Cabling (iMacTM) Line Connection Plug one end of the line cable into the modem’s LINE jack*, and the other end into a phone line wall jack.
MT5634ZBA-USB User Guide Step 4: Select the Modem 1 Click Apple ( ) menu | Control Panels | Modem. The Modem dialog box is displayed. 2 In the Connect via pull-down list, select MT5634ZBA-USB. 3 In the Setup group, select MT5634ZBA-USB from the Modem pull-down list. 4 Close the Modem dialog box, and click Save when prompted to save changes. Step 5: Test Your Modem If you already have an Internet account, the simplest way to test your modem is to try logging on to the Internet.
Chapter 3 - Features
MT5634ZBA-USB User Guide What Can You Do with Your Modem? Your Multi-Tech modem is the gateway to the exciting world of telecommunications. You can use it to access commercial on-line information services such as CompuServe, America Online, Genie, and Prodigy. These services provide access to databases, encyclopedias, stock reports, news, weather, and shopping. They provide electronic mail (e-mail) links to subscribers of the same and other services.
Chapter 3 - Features Fax • • • Supports V.17, Group 3 fax communication standards, allowing it to communicate with other fax modems as well as with fax machines. Responds to EIA/TIA Class 1 and 2 fax commands. Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps. Required Equipment In addition to the contents of your modem package, you need the following equipment. Computer Your modem can only be connected to a computer with a USB port.
MT5634ZBA-USB User Guide Connections To use your modem, you must connect it to your computer (“USB”), to a telephone line (“LINE”), and optionally to a telephone set (“PHONE”). USB PHONE LINE Figure 3-1. USB and communications connectors. Connecting to the Computer (“USB”) Using a USB cable, connect the USB connector on the modem to a USB connector on the back of your computer*. * Note: Do not plug the modem into the USB port on you keyboard—this port is for low power devices such as a mouse.
Chapter 3 - Features Front Panel Figure 3-3. Front panel The MT5634ZBA-USB has 6 LED indicators on the front panel that indicate status, configuration, and activity: TD Transmit Data. The TD LED flashes when the modem is transmitting data to another modem. RD Receive Data. The RD LED flashes when the modem is receiving data from another modem. CD Carrier Detect. The CD LED lights when the modem detects a valid carrier signal from another modem.
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Chapter 4 - AT Commands, S-Registers and Result Codes
MT5634ZBA-USB User Guide AT Commands AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the ATtention of the modem. AT commands can be issued only when the modem is in command mode or online command mode. The modem is in command mode whenever it is not connected to another modem. The modem is in data mode whenever it is connected to another modem and ready to exchange data.
Chapter 4 - AT Commands, S-Registers and Result Codes AT Command Summary Command: AT Values: Description: Attention Code n/a The attention code precedes all command lines except A/, A:, and escape sequences. Command: ENTER Key Values: n/a Description: Press the ENTER (RETURN) key to execute most commands. Command: A Values: Description: Answer n/a Answer call before final ring. Command: A/ Values: Description: Repeat Last Command n/a Repeat the last command string. Do not precede this command with AT.
MT5634ZBA-USB User Guide @ Wait for quiet answer. Causes modem to wait for a ringback, then 5 seconds of silence, before processing next part of command. If silence is not detected, the modem returns a NO ANSWER code. ^ Disable data calling tone transmission. $ Detect AT&T call card “bong” tone.
Chapter 4 - AT Commands, S-Registers and Result Codes Command: Mn Values: Default: Description:M0 M1 M2 M3 Monitor Speaker Mode n = 0, 1, 2, or 3 1 Speaker always off. Speaker on until carrier signal detected. Speaker always on when modem is off-hook. Speaker on until carrier is detected, except while dialing. Command: Nn Values: Default: Description:N0 Modulation Handshake n = 0 or 1 1 Modem performs handshake only at communication standard specified by S37 and the B command.
MT5634ZBA-USB User Guide Command: Vn Values: Default: Description:V0 V1 Result Code Format n = 0 or 1 1 Displays result codes as digits (terse response). Displays result codes as words (verbose response). Command: Wn Values: Default: Description:W0 W1 W2 Result Code Options n = 0, 1, or 2 2 CONNECT result code reports serial port speed, disables protocol result codes. CONNECT result code reports serial port speed, enables protocol result codes.
Chapter 4 - AT Commands, S-Registers and Result Codes Command: &Fn Values: Default: Description:&F0 Load Factory Settings n=0 None Load factory settings as active configuration. Note: See also the Z command. Command: &Gn Values: Default: Description:&G0 &G1 &G2 V.22bis Guard Tone Control n = 0, 1, or 2 0 Disable guard tone. Set guard tone to 550 Hz. Set guard tone to 1800 Hz. Note: The &G command is not used in North America.
MT5634ZBA-USB User Guide Command: &Tn Values: Default: Description:&T0 &T1 &T3 &T6 V.54 Test Commands n = 0, 1, 3 or 6 None Abort. Stop any test in progress. Local analog loopback test. Local digital loopback test. Remote digital loopback test. Note: To stop a test, you must use the escape sequence (+++AT) before typing AT&T0. Command: &V Values: Description: Display Current Settings n/a Displays the active modem settings, including the callback security settings if callback security is enabled.
Chapter 4 - AT Commands, S-Registers and Result Codes Command: \Gn Values: Default: Description:\G0 \G1 Modem Port Flow Control n=0 0 Returns an OK for backward compatibility with some software. Not supported—responds ERROR. Command: \Jn Values: Default: Description:\J0 \J1 Data Buffer Control n=0 0 Enable data buffer—serial port speed is independent of connect speed. Disable data buffer—serial port speed is forced to the line speed.
MT5634ZBA-USB User Guide Command: \Qn Values: Default: Description:\Q0 \Q1 \Q2 \Q3 Flow Control Selection n = 0, 1, or 3 3 Disable flow control (same as &K0). XON/XOFF software flow control (same as &K4). CTS-only flow control. Not supported. RTS/CTS hardware flow control (same as &K3). Command: \Tn Values: Default: Description:\Tn Inactivity Timer n = 0, 1–255 0 Sets the time (in minutes) after the last character is sent or received that the modem waits before disconnecting.
Chapter 4 - AT Commands, S-Registers and Result Codes Command: %En Values: Default: Description:%E0 %E1 %E2 Fallback and Fall Forward Control n = 0, 1, or 2 2 Disable fallback and fall forward. Enable fallback, disable fall forward. Enable fallback and fall forward. Command: #Sx Values: Default: Description: Enter Setup Password x= password (1–8 characters, case sensitive) MTSMODEM Enters the remote configuration setup password.
MT5634ZBA-USB User Guide S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers. Use the S command to read or to alter the contents of S-registers (see previous section). 32 Register Unit Range Default S0 1 ring 0, 1–255 1 Sets the number of rings until the modem answers. ATS0=0 disables autoanswer completely. S1 1 ring 0–255 Counts the rings that have occurred. S2 decimal 0–127 43 (+) 128–255 Sets ASCII code for the escape sequence character.
Chapter 4 - AT Commands, S-Registers and Result Codes Register Unit Range Default Description S37 decimal 0–19 0 Sets the maximum V.34 “upstream” speed at which the modem attempts to connect.
MT5634ZBA-USB User Guide Register Unit Range Default Description S42 decimal 0–1 1 Enables/disables the 56K auto rate. When 56K auto is disabled, fallback to V.34 is also disabled. 0 = disable; 1 = enable. S43 decimal 0–1 1 For testing and debugging only. Enables/ disables V.32bis start-up auto mode operation. 0 = disable; 1 = enable. S48 decimal 7 or 128 7 Enables (7) or disables (128) LAPM negotiation.
Chapter 4 - AT Commands, S-Registers and Result Codes Result Codes In command mode your modem can send responses called result codes to your computer. Result codes are used by communications programs and can also appear on your monitor.
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Chapter 5 - Remote Configuration
MT5634ZBA-USB User Guide Introduction Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MT5634ZBA-USB modem for maintenance or troubleshooting as if you were on-site. Basic Procedure The following steps are valid regardless of whether the connection is established by the local or the remote Multi-Tech modem. 1.
Chapter 5 - Remote Configuration Changing the Remote Escape Character To increase security, you can change a remote modem’s remote configuration escape character. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to 0 (zero) disables remote configuration entirely—but if you do this remotely, you won’t be able to change it back remotely! 1.
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Chapter 6 - Troubleshooting
MT5634ZBA-USB User Guide Introduction Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter: • None of the LEDs light when the modem is on.
Chapter 6 - Troubleshooting The Modem Dials But Cannot Connect There can be several reasons the ZBA fails to make a connection. Possibilities include: • lack of a physical connection to the telephone line • a wrong dial tone • a busy signal • a wrong number • no modem at the other end • a faulty modem, computer, or software at the other end • incompatibility between modems You can narrow the list of possibilities by using extended result codes. Extended result codes are enabled by default.
MT5634ZBA-USB User Guide The Modem Disconnects While Online • If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most telephone areas in North America, you can disable Call Waiting by preceding the telephone number with *70 (check with your local telephone company). You can automatically disable Call Waiting by including the disabling code in the modem’s dial prefix (e.g.
Appendixes
MT5634ZBA-USB User Guide Appendix A: Regulatory Compliance FCC Regulations for Telephone Line Interconnection 1. This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company. 2.
Chapter 1 - Introduction and Description Manufacturer: Model Number: FCC Registration No: Ringer Equivalence: Modular Jack (USOC): Service Center in USA: Multi-Tech Systems, Inc. MT5634ZBA-USB AU7USA-24713-M5-E 0.3B RJ11C or RJ11W (single line) Multi-Tech Systems, Inc.
MT5634ZBA-USB User Guide Canadian Limitations Notice RINGER EQUIVALENCE NUMBER NOTICE: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface, The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5.
Chapter 1 - Introduction and Description European Directives The equipment has been approved to [Commission Decision “CTR21”] for pan-European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point.
MT5634ZBA-USB User Guide Appendix B: Technical Specifications Your MultiModemZBA-USB fax modem meets the following specifications: 50 Trade Name MultiModemUSB™ Model Number MT5634ZBA-USB Client-to-Server Data Rates V.90 or K56flex speeds when accessing an ISP type V.
Appendix B - Technical Specifications Carrier Frequencies ITU-T V.34 1600, 1646, 1680, 1800, 1829, 1867, 1920, 1959, 2000 Hz Carrier Frequencies ITU-T V.32bis/V.32 Carrier Frequencies V.22bis/V.22 or Bell 212A Standard (2400 & 1200 bps) 1800 Hz Transmit originate: Transmit answer: Receive originate: Receive answer: 1200 Hz 2400 Hz 2400 Hz 1200 Hz Carrier Frequencies ITU-T V.
MT5634ZBA-USB User Guide 52 Diagnostics Power-on self test, local analog loop, local digital loop, remote digital loop. Indicators LEDs for Transmit Data, Receive Data, Carrier Detect, Off Hook, Terminal Ready, Power Environmental Temperature range 0°–50°C (32°–120°F); humidity range 20–90% (non-condensing) Dimensions 10.8 cm wide x 14.8 cm long x 2.9 cm high (4.25" x 5.8" x 1.
Appendix B - Technical Specifications Appendix C: Loopback Tests Introduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loopback, remote digital loopback, and local digital loopback. These ITU-T V.54 loopback tests isolate telephone circuit and transmission problems.
MT5634ZBA-USB User Guide Local Analog Loopback Test (V.54 Loop 3) In this test, data from your computer or terminal is sent to your modem’s transmitter, converted into analog form, looped back to the modem’s receiver, converted into digital form, and then sent to your monitor for verification. No connection to the phone line is required. AT&T1 CONNECT UUUUUUUUU UUU Digital Computer or Terminal Analog Local MultiModem Figure C-1. Local analog loopback test. Test Procedure 1.
Appendix C - Loopback Tests Remote Digital Loopback Test (V.54 Loop 2) The remote digital loopback test tests the phone lines and the circuits of both your modem and a remote modem. In this test, your modem must be on line with another modem that is set up to respond to a request for remote digital loopback. (Note that some modems might not support remote digital loopback or might have it disabled.
MT5634ZBA-USB User Guide Local Digital Loopback Test (V.54 Loop 2) The local digital loopback test is identical to the remote digital loopback test with one exception. Instead of using your modem to signal a remote modem to place itself in digital loopback mode, your modem is placed in digital loopback mode while the remote modem is not. Data is entered and transmitted from the remote modem, sent across the phone line to your modem, and looped back to the remote modem.
Appendix D - Warranty, Service and Tech Support Appendix D: Warranty, Service, and Technical Support Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment (limited to customers in the U.S., Canada, Mexico, and United Kingdom).
MT5634ZBA-USB User Guide Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call (800) 972-2439 (USA and Canada) or (612) 785-3500 (international and local). Please have modem information available. You can also contact Technical Support via the following URL: http://www.multitech.com/_forms/email_tech_support.htm.
Appendix D - Warranty, Service and Tech Support If you don’t know the file name 1. From the Main Menu, type F to access the Files Menu. For a list of file areas, type L, press ENTER, then type L and press ENTER again. (If you do not type the second L, you will list all of the files on the BBS.) 2. Mark each file area you would like to examine by typing its list number and pressing ENTER. 3. Enter L to list all the files in the selected file areas. Enter C to go forward in the file list and P to go back. 4.
MT5634ZBA-USB User Guide Index Symbols 56K operation disabling the auto rate 34 maximum connect speed 33 A abort timer 32 analog loopback test 54 Answer command 23 assembling the modem 11 Asynchronous Communications Mode command 27 AT Command Control command 30 AT commands 16, 22–59 definition 22 descriptions 23–59 disabling response to 30 format 22 attention code 23 autoanswer 22, 32, 44 Auxiliary Relay Control command 27 B backspace character, setting 32 BBS, Multi-Tech 58 Bell 212A mode 23 blacklistin
Index I inactivity timer 32 Inactivity Timer command 30 indicators 19, 42 Information Request command 24 initialization strings 22, 43 installation and setup 10–59 Internet addresses 59 L LED indicators 19, 42 lightning protection 18 line connection 13 line feed character 32 LINE jack 18 Load Factory Settings command 27 local analog loopback test 54 local digital loopback test 56 Long Space Disconnect command 26 loopback tests 53–59 M messages 35–59 MNP 5 data compression 16, 30 MNP error correction 16,
MT5634ZBA-USB User Guide T technical specifications 50–59 technical support 58 telephone, connecting a 13, 18 telephone line 17, 18, 43 terminal mode 42, 55 testing the modem 28, 43 loopback tests 53–59 Tone Dialing command 25 tones, dialing 32 Transmit Break command 28 troubleshooting 42–59 V V.22 mode 23 V.22bis Guard Tone Control command 27 V.25 data calling tone 30, 32 V.32 Auto Retrain command 26 V.32bis start-up auto mode, disabling 34 V.34 modulation, enabling 32 V.42 error correction 16, 29 V.