MultiModem® USB 56k Data/Fax Modem with USB MT5634ZBA-USB Data/Fax Modem User Guide
User Guide MultiModemUSB (MT5634ZBA-USB) S000247F Revision F All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Copyright © 2009 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
MultiModemUSB User Guide Contents Table of Contents Chapter 1 -- Introduction and Description .................................................................. 4 Product Description .............................................................................................. 4 Universal Serial Bus (USB) .................................................................................. 4 We Supply ............................................................................................................
MultiModemUSB User Guide Chapter 1 -- Introduction and Description Chapter 1 -- Introduction and Description Welcome to the world of data communications. You have acquired one of the finest intelligent data and fax modems available today from one of America’s oldest and most respected modem manufacturers: Multi-Tech Systems, Inc. This User Guide will help you install, configure, test, and use your modem. It applies whether you are using the V.90 protocol or the V.92 protocol.
MultiModemUSB User Guide Chapter 1 -- Introduction and Description We Supply The MultiModemUSB package contains: √ √ √ √ √ √ An MT5634ZBA-USB data/fax/voice modem A set of four self-adhesive plastic feet A printed Quick Start Guide A MultiModemUSB installation CD containing modem drivers, this User Guide, data communications program (Phone Tools), and other programs One USB cable One modular telephone cable You Supply √ √ A computer with an available USB port A nearby telephone line jack Safety Warni
Chapter 2 - Installation MultiModemUSB User Guide Chapter 2 – Installation Step 1: Assemble the Modem The only assembly required is to mount the feet on the bottom of the modem. Simply peel the four selfadhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem. Step 2: Connect the Modem to Your PC Placing the modem in a convenient location, connect it to your computer’s USB port, to the telephone line, and, optionally, to your telephone.
MultiModemUSB User Guide Chapter 2 - Installation Step 3: Install the Modem Driver The MT5634ZBA-USB drivers need to be installed in your computer’s program directory. The procedure will be different depending on the operating system. This section provides installation procedures for Windows XP, 2000, ME, and 98. Installation in Windows XP/2003 1. Power up your Windows XP system. 2.
MultiModemUSB User Guide Chapter 2 - Installation 9. A Copying Files screen appears briefly. After the files have been copied to your PC, a Found New Hardware Wizard screen appears indicating that Windows has finished installing the driver. Click Finish to complete the installation and exit the wizard. After installation is complete, you should test the operation of your new MultiModemUSB by registering it. Key in the URL given below and follow the online instructions at: http://www.multitech.
MultiModemUSB User Guide Chapter 2 - Installation Installation in Windows 98 1. Power up your Windows 98 system. 2. If you have not already done so, make all the necessary connections. 3. Insert the MultiModem USB CD into your CD drive. 4. Windows will detect that the new modem is present and launch the Add New Hardware Wizard. The first screen indicates that the wizard will search for a USB driver. 6. The message What do you want Windows to do? displays.
Chapter 2 - Installation MultiModemUSB User Guide Step 4: Country Configuration with Global Wizard Different countries have different requirements for how modems must function. Therefore, before you use your modem, you must configure it to match the defaults of the country in which you are using it.
Chapter 3 - Operation MultiModemUSB User Guide Chapter 3 - Operation Front Panel Figure 3-1. Front panel The MT5634ZBA-USB has 6 LED indicators on the front panel that indicate status, configuration, and activity: TD Transmit Data. The TD LED flashes when the modem is transmitting data to another modem. RD Receive Data. The RD LED flashes when the modem is receiving data from another modem. CD Carrier Detect. The CD LED lights when the modem detects a valid carrier signal from another modem.
MultiModemUSB User Guide Chapter 3 - Operation PhoneTools Features Using the PhoneTools communications program included with your modem, you can: • Upload and download data files. • Send faxes at preset times. • Store incoming voice messages and faxes. • Retrieve stored messages, faxes, and telephone numbers (telephone number retrieval requires Caller ID service from your telephone company). • Print a received fax.
MultiModemUSB User Guide Chapter 3 - Operation Connecting to the Internet Your Multi-Tech modem is your gateway to the Internet and the World Wide Web. To access the Internet and Web via your modem, you must establish a dial-up account with an Internet service provider (ISP). To locate an ISP near you, look in a local directory or computer publication.
MultiModemUSB User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Chapter 4- AT Commands, S -Registers, and Result Codes The AT Commands, S-Registers, and Result Codes for the MT5634ZBA-USB Modem is published in a separate Reference Guide. This guide is included on the MT5634ZBA-USB CD. You can open the guide from the CD, or you download the guide to your hard drive.
MultiModemUSB User Guide Chapter 5 -- Remote Configuration Chapter 5 - Remote Configuration Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MT5634ZBA-USB modem for maintenance or troubleshooting as if you were on site.
MultiModemUSB User Guide Chapter 5 -- Remote Configuration Changing the Remote Escape Character To increase security, you can change a remote modem’s remote configuration escape character. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to 0 (zero) disables remote configuration entirely— but if you do this remotely, you won’t be able to change it back remotely! 1.
MultiModemUSB User Guide Chapter 6 -- Troubleshooting Chapter 6- Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere.
MultiModemUSB User Guide Chapter 6 -- Troubleshooting The Modem Dials But Cannot Connect There can be several reasons the ZBA fails to make a connection. Possibilities include • lack of a physical connection to the telephone line. • a wrong dial tone. • a busy signal. • a wrong number. • no modem at the other end. • a faulty modem, computer, or software at the other end. • incompatibility between modems. You can narrow the list of possibilities by using extended result codes.
MultiModemUSB User Guide Chapter 6 -- Troubleshooting The Modem Disconnects While Online • If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most telephone areas in North America, you can disable Call Waiting by preceding the telephone number with *70 (check with your local telephone company).
MultiModemUSB User Guide Appendix A – Regulatory Compliance Appendix A - Regulatory Compliance FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. The suitable USOC jack (Universal Service Order Code connecting arrangement) for this equipment is shown below.
MultiModemUSB User Guide Appendix A – Regulatory Compliance FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
MultiModemUSB User Guide Appendix A – Regulatory Compliance or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
Appendix B – Technical Specifications MultiModemUSB User Guide Appendix B - Technical Specifications Your MultiModemZBA-USB fax modem meets the following specifications: Trade Name MultiModem®USB Model Number MT5634ZBA-USB Server-to-Client Data Rates V.90 speeds when accessing a V.90 or V.92 server (actual speed depends on server capabilities and line conditions) Up to 50Kbps when accessing a V.
MultiModemUSB User Guide Appendix C - WEEE Statement Appendix C – Waste E le ct rical and E le ct roni c Ele lect ctr Ele lect ctr nic Equipment (W EEE) St atement (WEEE) Sta July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, and retailers to takeback electronics products at the end of their useful life.
MultiModemUSB User Guide Appendix D – C-ROHS Appendix D – C -R OHS HT/T S Subst anc eC onc ent ra t i o n C-R -RO HT/TS Substanc ance Co ncent entr 25
Index MultiModemUSB User Guide Index Q Quick Connect ............................................. 13 A R assembling the modem ................................. 7 AT Commands ............................................. 15 autoanswer .................................................. 20 Regulatory compliance ................................ 21 remote configuration .................................... 16 escape character ..................................... 17 remote node operation .................
