MultiModem® ZBA MT9234ZBA-USB-CDC-XR User Guide
Copyright and Support MultiModem ZBA User Guide MT9234ZBA-USB-CDC-XR S000524C Revision C Copyright All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Copyright © 2012 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Chapter 1 – Product Overview .......................................................................................................................... 5 Package Contents ............................................................................................................................................................ 5 Other Documentation .....................................................................................................................................................
Contents FCC Part 68 Telecom ...................................................................................................................................................... 22 47 CFR Part 15 Regulation Class B Devices ..................................................................................................................... 23 Canadian Limitations Notice .........................................................................................................................................
Thank you for using the MultiModem ZBA-USB modem. Your MultiModem product data/fax modem supports remote configuration and dial-up connections. It offers V.34/33.6K fax and Error Correction Mode that reduces fax transmission time by more than half when compared to traditional fax modems. In addition, these modems are globally approved for use in many countries around the world.
Chapter 1 – Product Overview Frequency Stability Receiver Sensitivity AGC Dynamic Range Connectors Cables Diagnostics Environmental Dimensions Weight Power Limited Warranty MT9234ZBA-USB-CDC-XR User Guide ±0.01% -43 dBm under worst-case conditions 43 dB USB connector; two RJ-11 phone jacks One RJ11 phone cable One USB cable Note: To reduce interference, shield cables connected to the computer. Power-on self test, local analog loop, local digital loop, remote digital loop.
Analog Telecom Safety Warning Before servicing, disconnect this product from its power source and telephone network. Also: Never install telephone wiring during a lightning storm. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations. Use this product with UL and cUL listed computers only. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
Chapter 2 – Installing the Modem Connecting the Modem to Your PC Placing the modem in a convenient location, connect it to your computer’s USB port, to the telephone line, and, optionally, to your telephone. Connecting the USB Plug one end of the USB cable into the USB connector on the modem, and the other end into a USB port connector on your computer. Connecting the Line Plug one end of the phone cable into the modem’s LINE jack and the other end into a phone line wall jack.
Chapter 2 – Installing the Modem 4. In the Devices and Printers group click Device Manager.
Chapter 2 – Installing the Modem 5. In the list of devices, from the Other devices item, right click on Unknown device and select Update Driver Software. 6. Click Browse my computer for driver software. 7. Click Browse and navigate to the folder where you stored the driver that you downloaded from the MultiTech website. Click OK.
Chapter 2 – Installing the Modem 8. Click Next to continue the installation. 9. A Windows Security window stating that the publisher cannot be verified might appear. If so, click Install this driver software anyway. 10. A progress window appears to indicate that the driver is being installed. 11. To finish installing, click Close. 12. After installing, ensure the MT9234ZBA-USB is working by registering it. To do so, go to the following website and follow the instructions there: http://www.multitech.
Chapter 2 – Installing the Modem Installing the Modem Driver for use with Windows Vista 1. Power up your computer. 2. Connect the modem’s USB cable to a USB port on the computer and the other end of the cable to the modem. Connect the phone line between the modem and a telephone wall jack. 3. Windows detects that the new modem is present and start the New Hardware wizard. Select the ‘Locate and install driver software (recommended)’ option.
Chapter 2 – Installing the Modem 8. When the message “The software for this device has been successfully installed” message appears, the driver is successfully installed for your modem. 9. Click Close. After you install the modem and set up Internet access, ensure the modem works by registering it. To do so, go to the following website and follow the instructions there: http://www.multitech.com/en_US/TOOLS/Forms/register/warranty.
Chapter 2 – Installing the Modem 4. The Please choose your search and installation options wizard pane opens. Select Include this location in the search. Make sure that Un-select Search removable media (floppy, CD-ROM…) is not checked. 5. Click Browse. Then navigate to the location where you stored the driver you downloaded. 6. Click Next. The Please wait while the wizard searches wizard pane appears. 7. You may be prompted by the Windows Logo check. Click Continue Anyway. 8.
Chapter 2 – Installing the Modem 9. At the ‘Completing the Found New Hardware Wizard’ screen for the MultiMobile MT9234ZBA-CDC click Finish. Installation is complete. After installing the modem and setting up Internet access, ensure the modem works by registering it. To do so, go to the following website and follow the instructions there: http://www.multitech.com/en_US/TOOLS/Forms/register/warranty.
Chapter 2 – Installing the Modem Configuring the Country Where Modem is Used Different countries have different requirements for how modems must function. Therefore, before you use your modem, you must configure it to match the defaults of the country in which you are using it.
Front Panel Overview The MultiModem product has 6 LED indicators on the front panel that indicate status, configuration, and activity. Transmit Data. The TD LED flashes when the modem is transmitting data to another modem. Receive Data. The RD LED flashes when the modem is receiving data from another modem. Carrier Detect. The CD LED lights when the modem detects a valid carrier signal from another modem. It is on when the modem is communicating with the other modem and off when the link is broken.
This chapter describes how to use a network management tool to configure modems anywhere in your network from one location. With password protected remote configuration, you can issue AT commands to a remote MultiModem product for maintenance or troubleshooting as if you were on site. This chapter also describes how to change default passwords and characters to enhance the security of the product.
Your modem was tested before it was shipped to you. If you can’t make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter: ● None of the LEDs light when the modem is on. ● The modem does not respond to commands. ● The modem dials but is unable to make a connection.
Chapter 5 – Troubleshooting The Modem Doesn’t Work with Caller ID ● Caller ID information is transmitted between the first and second rings, so if autoanswer is turned off (S0=0) or if the modem is set to answer after only one ring (S0=1), the modem does not receive Caller ID information. Check your initialization string, and if necessary change it to set the modem to answer after the second ring (S0=2). ● Make sure that you have Caller ID service from your telephone company.
Chapter 5 – Troubleshooting ● If the modem reports NO CARRIER, the phone was answered at the other end, but no connection was made. You might have dialed a wrong number, and a person answered instead of a computer, or you might have dialed the correct number, but the other computer or software was turned off or faulty. Check the number and try again, or try calling another system to make sure your modem is working. Also, try calling the number on your telephone.
FCC Part 68 Telecom 1. This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA. Located on this equipment is a label that contains, among other information, the registration number and Ringer Equivalence Number (REN) for this equipment or a product identifier in the format: For current products: US:AAAEQ##Txxxx. For legacy products: AU7USA-xxxxx-xx-x. If requested, this number must be provided to the telephone company. 2.
Appendix A – Regulatory Information 47 CFR Part 15 Regulation Class B Devices This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix A – Regulatory Information Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur. This device complies with Industry Canada RSS Appliance radio exempt from licensing. The operation is permitted for the following two conditions: 1. the device may not cause harmful interference, and 2.
Appendix A – Regulatory Information Thailand Approval Translation in Thai “This telecom device and equipment is conform to technical standard no….” or “This telecom device and equipment is conform to requirement to NTC” “เครือ ่ งโทรคมนาคมและอุปกรณ์นี้ มีความสอดคล ้องตามมาตรฐานทางเทคนิค เลขที.่ ........” or “เครือ ่ งโทรคมนาคมและอุปกรณ์นี้ มีความสอดคล ้องตามข ้อกาหนดของ กทช.” Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc.
Appendix A – Regulatory Information REACH Statement Registration of Substances: After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view Multi-Tech Systems, Inc. products would be considered as “articles”. In light of the definition in § 7.
Appendix A – Regulatory Information Information on HS/TS Substances According to Chinese Standards In accordance with China’s Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc.
Appendix C – C-ROHS HT/ST Substance Concentration Information on HS/TS Substances According to Chinese Standards (in Chinese) 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准-中华人民共和国《电子信息产品污 染控制管理办法》(第 39 号),也称作中国 RoHS,下表列出了 Multi-Tech Systems, Inc.
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A AT Commands ....................................................................5 C China’s Administrative Measures on the Control of Pollution .......................................................................27 Connecting the modem ......................................................8 E EMC requirements Industry Canada ............................................................24 United States ................................................................