Voice / Fax over IP Networks User Guide for Voice/IP Gateways Digital Models (T1, E1, ISDN-PRI): MVP-2400/2410/3010 Analog/BRI Models: MVP-130/210/410/810 MVP-210G/410G/810G MVP-410ST/810ST
User Guide S000249H Analog MultiVOIP Units (Models MVP130, MVP210, MVP410, MVP810, MVP210G, MVP410G, and MVP810G) ISDN-BRI MultiVOIP Units (Models MVP410ST, and MVP810ST) Digital MultiVOIP Units (Models MVP2400, MVP2410, & MVP3010) Upgrade Units (MVP24-48 and MVP30-60) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2003, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
CONTENTS CHAPTER 1: OVERVIEW.......................................................................................8 ABOUT THIS MANUAL ...............................................................................................9 INTRODUCTION TO TI MULTIVOIPS (MVP2400, MVP2410, & MVP24-48) .........12 T1 Front Panel LEDs..........................................................................................17 INTRODUCTION TO EI MULTIVOIPS (MVP3010 & MVP30-60)............................
Contents MultiVOIP User Guide CHAPTER 3: MECHANICAL INSTALLATION AND CABLING...................87 INTRODUCTION ........................................................................................................88 SAFETY WARNINGS .................................................................................................88 Lithium Battery Caution .....................................................................................88 Safety Warnings Telecom.........................................
MultiVOIP User Guide Contents MultiMVP3 Analog Telephony Interface Parameters (for MVP130/210/410/810) .......................200 ISDN-BRI Telephony Parameters (for MVP-410ST/810ST) .....................................201 SMTP Parameters (for email call log reporting).........................................................202 Local Configuration Procedure (Summary) ..................................................... 203 Local Configuration Procedure (Detailed).........................................
Contents MultiVOIP User Guide Downloading Factory Defaults...................................................................................419 Setting and Downloading User Defaults .......................................................... 421 Downloading IFM Firmware............................................................................ 423 Setting a Password (Windows GUI) ................................................................. 424 Setting a Password (Web Browser GUI) ..................
MultiVOIP User Guide Contents MultiMVP3 FCC Part 68 Telecom ....................................................................................... 529 Canadian Limitations Notice ............................................................................ 530 APPENDIX A: EXPANSION CARD INSTALLATION (MVP24-48 & MVP3060)............................................................................................................................. 531 INSTALLATION ..............................................
Chapter 1: Overview 8
MultiVOIP User Guide Overview About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes four product groups. 1. T1 Digital MultiVOIP units, models MVP2400, MVP2410, and the capacity-doubling add-on expansion card, model MVP24-48 (which fits the MVP2410 only). 2. E1 Digital MultiVOIP units, models, MVP3010 and the capacitydoubling add-on expansion card, model MVP30-60. 3.
Overview MultiVOIP User Guide MultiVOIP Product Family Description Model MVP 2400 MVP2410 MVP 24-48 Function T1 digital VOIP unit Capacity 24 24 24 channels channels added channels Chassis/ Mounting Table top Description Model Function Capacity Chassis/ Mounting T1 digital VOIP unit 19” 1U rack mount T1 digital VOIP add-on card circuit card only MVP 3010 E1 digital VOIP unit 30 added channels 19” 1U rack mount circuit card only MVP MVP MVP MVP 810 (G) 428 (G) 410 (G) 210 (G) MVP 130
MultiVOIP User Guide Overview How to Use This Manual. In short, use the index and the examples. When our readers crack open this large manual, they generally need one of two things: information on a very specific software setting or technical parameter (about telephony or IP) or they need help when setting up phonebooks for their voip systems. The index gives quick access to voip settings and parameters. It’s detailed. Use it.
Overview MultiVOIP User Guide Introduction to TI MultiVOIPs (MVP2400, MVP2410, & MVP24-48) We proudly present MultiTech’s T1 Digital Multi-VOIP products. The MVP2400 is a tabletop model; the MVP2410 is a rack-mount model; and the MVP24-48 is an add-on expansion card that doubles the capacity of the MVP2410 without adding another chassis. All of these voice-over-IP products have fax capabilities.
MultiVOIP User Guide Overview H.323, SIP & SPP. Being H.323 compatible, the MVP-2400/2410 can place calls to telephone equipment at remote IP network locations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many special features common to conventional telephony. H.
Overview MultiVOIP User Guide ‘clearinghouse’ for all calls within its zone. MultiTech’s embedded and standalone gatekeeper software packages both perform all of the standard gatekeepers functions (address translation, admission control, bandwidth control, and zone management) and also support many valuable optional functions (call control signaling, call authorization, bandwidth management, and call management).
MultiVOIP User Guide Overview While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging). The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known. Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time.
Overview MultiVOIP User Guide Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid and freeware, can be obtained from Kiwi Enterprises, among other firms. See www.
MultiVOIP User Guide Overview Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding.
Overview MultiVOIP User Guide MVP2400/2410 Front Panel LED Definitions LED NAME DESCRIPTION Power Indicates presence of power. Boot After power up, the Boot LED will be on for about 10 seconds while the MVP2400/2410 is booting. RCV Receive. Lights when receiving data on Ethernet port. XMT Transmit. Lights when transmitting data on Ethernet port. LNK Link. When lit, VOIP “sees” the hub or network via the Ethernet connection. COL Collision. Lit when data collisions occur.
MultiVOIP User Guide Overview Introduction to EI MultiVOIPs (MVP3010 & MVP30-60) We proudly present MultiTech’s E1 Digital Multi-VOIP products. The MVP3010 is a rack-mount model and the MVP30-60 is an add-on expansion card that doubles the capacity of the MVP3010 without adding another chassis. All of these voice-over-IP products have fax capabilities.
Overview MultiVOIP User Guide H. 323, SIP, & SPP. Being H.323 compatible, the MVP3010 can place calls to telephone equipment at remote IP network locations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many special features common to conventional telephony. H.
MultiVOIP User Guide Overview Gatekeeper. E1 voip systems can have gatekeeper functionality either by adding, as an endpoint, either a Multi-Tech standalone gatekeeper (special software residing in separate hardware) or an analog gateway with embedded gatekeeper functionality (MVP210G, MVP410G, or MVP810G). Gatekeepers are optional but useful within voip systems. The gatekeeper acts as the ‘clearinghouse’ for all calls within its zone.
Overview MultiVOIP User Guide While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging). The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known. Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time.
MultiVOIP User Guide Overview Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid and freeware, can be obtained from Kiwi Enterprises, among other firms. See www.
Overview MultiVOIP User Guide Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding.
MultiVOIP User Guide Overview E1 LED Descriptions MVP3010 Front Panel LED Definitions LED NAME DESCRIPTION Power Indicates presence of power. Boot After power up, the Boot LED will be on for about 10 seconds while the MVP3010 is booting. Receive. Lights when receiving data on Ethernet port. RCV XMT Transmit. Lights when transmitting data on Ethernet port. LNK Link. When lit, VOIP “sees” the hub or network via the Ethernet connection. COL Collision. Lit when data collisions occur. T1 T1.
Overview MultiVOIP User Guide Introduction to Analog MultiVOIPs (MVP130, MVP-210/410/810 & MVP428) VOIP: The Free Ride. We proudly present Multi-Tech's MVP130, MVP210/410/810 generation of MultiVOIP Voice-over-IP Gateways and models MVP-210G/410G/810G equipped with embedded gatekeeper functionality . All of these models allow voice/fax communication to be transmitted at no additional expense over your existing IP network, which has ordinarily been data only.
MultiVOIP User Guide Overview standard), and Call Transfer (H.450.2 from H.323 Version 2). The fourth version of the H.323 standard improves system resource usage (esp. logical port or socket usage) by handling call signaling more compactly and allowing use of the low-overhead UDP protocol instead of the error-correcting TCP protocol where possible. The MultiVOIP is also SIP-compatible. (“SIP” means Session Initiation Protocol.) However, H.450 Supplementary Services features can be used under H.
Overview MultiVOIP User Guide Management. Configuration and system management can be done locally with the MultiVOIP configuration software. After an IP address has been assigned locally, other configuration can be done remotely using the MultiVOIP web browser GUI. Remote system management can be done with the MultiVoipManager SNMP software or via the MultiVOIP web browser GUI. All of these control software packages are included on the Product CD.
MultiVOIP User Guide Overview Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI. Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself.
Overview MultiVOIP User Guide Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding.
MultiVOIP User Guide Overview Figure 1-7. MultiVOIP MVP130Chassis Analog MultiVOIP Front Panel LEDs LED Types. The MultiVOIPs have two types of LEDs on their front panels: (1) general operation LED indicators (for power, booting, and ethernet functions), and (2) channel operation LED indicators that describe the data traffic and performance in each VOIP data channel. Active LEDs. On both the MVP410 and MVP810, there are eight sets of channel-operation LEDs.
Overview MultiVOIP User Guide Similarly, the MVP210 has the general-operation indicator LEDs and two sets of channel-operation LEDs, one for each channel. Figure 1-9. MVP210 Front Panel Finally, the MVP130 has the general-operation indicator LEDs and a set of channel-operation LEDs for its single voip channel. Figure 1-10.
MultiVOIP User Guide Overview Analog MultiVOIP LED Descriptions MVP210/410/810 Front Panel LED Definitions LED NAME DESCRIPTION General Operation LEDs (one set on each MultiVOIP model) Power Indicates presence of power. Boot After power up, the Boot LED will be on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is booting or downloading a setup configuration data set. RCV. Receive. Lights (blinks) when receiving data on Ethernet port. Ethernet XMT. Transmit.
Overview MultiVOIP User Guide MVP130 Front Panel LED Definitions LED NAME DESCRIPTION General Operation LEDs Power Indicates presence of power. Boot After power up, the Boot LED will be on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is booting or downloading a setup configuration data set. SP. During normal operation, the SP LED lights to indicate 100Mbps is selected. AC. During normal operation, the AC LED lights when transmitting or receiving.
MultiVOIP User Guide Overview Introduction to ISDN-BRI MultiVOIPs (MVP410ST & MVP810ST) VOIP: The Free Ride. We proudly present Multi-Tech's MVP-410ST/810ST generation of MultiVOIP Voice-over-IP Gateways. All of these models allow voice/fax communication to be transmitted at no additional expense over your existing IP network, which has ordinarily been data only.
Overview MultiVOIP User Guide H. 323, SIP, & SPP. Being H.323 compatible, the BRI MultiVOIP unit can place calls to telephone equipment at remote IP network locations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many special features common to conventional telephony. H.
MultiVOIP User Guide Overview Management. Configuration and system management can be done locally with the MultiVOIP configuration software. After an IP address has been assigned locally, other configuration can be done remotely using the MultiVOIP web browser GUI. Remote system management can be done with the MultiVOIP web browser GUI. Neither of these is available yet. The web GUI will be in release 5.04, however. All of these control software packages are included on the Product CD.
Overview MultiVOIP User Guide Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI. Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself.
MultiVOIP User Guide Overview Supplementary Telephony Services. This is available in 5.04 but not 5.02c. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding.
Overview MultiVOIP User Guide ISDN-BRI MultiVOIP LED Descriptions MVP-410ST/810ST Front Panel LED Definitions LED NAME DESCRIPTION General Operation LEDs (one set on each MultiVOIP model) Power Indicates presence of power. Boot After power up, the Boot LED will be on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is booting or downloading a setup configuration data set. RCV. Receive. Lights (blinks) when receiving data on Ethernet port. Ethernet XMT. Transmit.
MultiVOIP User Guide Overview Computer Requirements The computer on which the MultiVOIP’s configuration program is installed must meet these requirements: • must be IBM-compatible PC with MS Windows operating system; • must have an available COM port for connection to the MultiVOIP. However, this PC does not need to be connected to the MultiVOIP permanently. It only needs to be connected when local configuration and monitoring are done.
Overview MultiVOIP User Guide Specifications Specs for Digital T1 MultiVOIP Units Digital T1 MultiVOIP Specifications Parameter ……/Model Operating Voltage/Current MVP-2400 MVP-2410 MVP-2410g External transformer: 100-240 VAC 1.2 - 0.6 A MVP-2410 w/ MVP24-48 Expansion Card 100-240 VAC 1.2 - 0.6 A 50/60 Hz 50/60 Hz 50/60 Hz 13 watts 17 watts 27 watts 6.2” W x 9” D x 1.4” H 1.75”H x 17.4”W x 8.75”D 1.75”H x 17.4”W x 8.75”D 15.8cm W x 22.9cm D x 3.6cm H 1.8lbs (.82kg) 2.2lbs (.
MultiVOIP User Guide Overview Specs for Digital E1 MultiVOIP Units Digital E1 MultiVOIP Specifications Parameter ……/Model MVP-3010 Operating Voltage/Current Mains Frequencies Power Consumption Mechanical Dimensions 100-240 VAC 1.2 - 0.6 A 50/60 Hz MVP-3010 w/ MVP30-60 Expansion Card 100-240 VAC 1.2 - 0.6 A 50/60 Hz 17 watts 27 watts 1.75”H x 17.4”W x 8.75”D 1.75”H x 17.4”W x 8.75”D 4.5cm H x 44.2 cm W x 22.2 cm D 7.1 lbs. (3.2 kg) 4.5cm H x 44.2 cm W x 22.2 cm D 7.5 lbs. (3.
Overview MultiVOIP User Guide Specs for Analog/BRI MultiVOIP Units Parameter /Model Operating Voltage/ Current Mains Frequencies Power Consumption Mechanical Dimensions Weight Parameter ……/Model Operating Voltage/ Current Mains Frequencies Power Consumption Mechanical Dimensions Weight MVP210 MVP210G External transformer: 3A @5V 50/60 Hz 100-240 VAC 1.2 - 0.6 A MVP810or MVP410 + 428 MVP810G 100-240 VAC 1.2 - 0.6 A 50/60 Hz 50/60 Hz 19 watts 29 watts 46 watts 6.2” W x 9” D x 1.4” H 1.
MultiVOIP User Guide Overview Installation at a Glance The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using management software (MultiVOIP Configuration software) and confirming connectivity with another voip site. This process results in a fully functional Voice-Over-IP network. Related Documentation The MultiVOIP User Guide (the document you are now reading) comes in electronic form and is included on your system CD.
Chapter 2: Quick Start Instructions 46
MultiVOIP User Guide Quick Start Instructions Introduction This chapter gets the MultiVOIP up and running quickly. The details we’ve skipped to make this brief can be found elsewhere in the manual (see Table of Contents and Index). MultiVOIP Startup Tasks Task Summary ● Collecting Phone/IP Details (vital!) The MultiVOIP must be configured to interface with your particular phone system and IP network. To do so, certain details must be known about those phone and IP systems.
Quick Start Instructions MultiVOIP User Guide Phone/IP Details *Absolutely Needed* Before Starting the Installation Gather IP Information ➼ Ask your computer network administrator. # Info needed to operate: all MultiVOIP models.
MultiVOIP User Guide Quick Start Instructions Phone/IP Details *Absolutely Needed* (cont’d) Gather Telephone Information (E1) ➼ E1 Phone Parameters Ask phone company or PBX maintainer.
Quick Start Instructions MultiVOIP User Guide Gather Telephone Information (ISDN BRI) ➼ ISDN-BRI Phone Parameters Ask phone company or telecom manager. # Needed for: MVP810ST MVP410ST ISDN-BRI Telephony Interface Parameters: Record them for this VOIP Site • In which country is this voip installed? • Which operator (switch type) is used? • What type of line coding use required, A-law or u-law? • Determine which BRI ports will be network side and which BRI ports will be terminal side.
MultiVOIP User Guide Quick Start Instructions Phone/IP Details Often Needed/Wanted Obtain Email Address for VOIP (for email call log reporting) required if log reports of VOIP call traffic are to be sent by email Optional SMTP Parameters Preparation Task: Ask Mail Server administrator to set up email account (with password) for the MultiVOIP unit itself. Be sure to give a unique identifier to each individual MultiVOIP unit. T o : I .T .
Quick Start Instructions MultiVOIP User Guide Placement Mount your MultiVOIP in a safe and convenient location where cables for your network and phone system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling.
MultiVOIP User Guide Quick Start Instructions Quick Hookups Hookup for MVP2410 & MVP3010 T1/E1 MultiVOIP Hookup (MVP-2410/3010) Cabling to your IP network. RJ-45 connector. T1/E1/PRI cabling to your PBX, and/or to the PSTN. RJ-45 connector. Digital Voice Trunk Grounding Screw Cabling to computer running MultiVOIP software. RJ-45 to serial connector (DB9).
Quick Start Instructions MultiVOIP User Guide Hookup for MVP-410/410G & MVP-810/810G Analog MultiVOIP Hookup MVP-410/810 (G) MVP810 has 8 connector pairs. MVP410 has 4 connector pairs. Only 1 connector of any pair is used at a time. E&M FXS/FXO E&M FXS/FXO E&M FXS/FXO E&M FXS/FXO Cabling to computer running MultiVOIP software. Connector at MultiVOIP: DB-25. Connector at computer: DB-9.
MultiVOIP User Guide Quick Start Instructions Hookup for MVP410ST & MVP810ST ISDN MultiVOIP Hookup MVP-410ST/810ST Cabling to computer running MultiVOIP software. MVP810ST has 4 ISDN connectors. Connector at MultiVOIP: DB-25. MVP410ST has 2 ISDN connectors. Connector at computer: DB-9. ISDN1 ISDN2 ISDN3 ISDN4 Cabling to phone equipment. ISDNn (RJ-45 connector): connects to ISDN BRI line from PBX or telco office. Or connects to ISDN phone or terminal adapter.
Quick Start Instructions MultiVOIP User Guide Hookup for MVP2400 DIGITAL VOICE ETHERNET COMMAND 1 TRUNK 10/100 POWER RS232 0 Power Connection T1 PBX PSTN Telephony Connection Command Port Connection Network Connection Hub Hookup for MVP210x CH1 CH2 E&M FXS/FXO E&M FXS/FXO ETHERNET RS232 10/100 COMMAND POWER 10BASET COMMAND PORT POWER Voice/Fax Channel 1 - 2 Connections E&M FXO/FXS GND Power Connection FXS E&M FXO Command Port Connection PSTN Ethernet Connection 56
MultiVOIP User Guide Quick Start Instructions Hookup for MVP130 Power Ethernet Command FXS/FXO Power Connection Command Port Connection Hub Network Connection 57 FXS FXO PBX Telephony Connection PSTN
Quick Start Instructions MultiVOIP User Guide Load MultiVOIP Control Software onto PC For more details, see Chapter 4: Software Installation. 1. MultiVOIP must be properly cabled. Power must be turned on. 2. Insert MultiVOIP CD into drive. Allow 10-20 seconds for Autorun to start. If Autorun fails, go to My Computer | CD ROM drive | Open. Click Autorun icon. 3. At first dialog box, click Install Software. 4. At ‘welcome’ screen, click Next. 5. Follow on-screen instructions.
MultiVOIP User Guide Quick Start Instructions Phone/IP Starter Configuration Full details here: MVP2400 MVP2410x MVP3010 MVP130 MVP210x MVP410x MVP810x Chapter 5: Technical Configuration for Digital T1/E1 MultiVOIPs in User Guide. Chapter 6: Technical Configuration for Analog/BRI MultiVOIPs in User Guide 1. Open MultiVOIP program: Start | MultiVOIP xxx | Configuration. 2. Go to Configuration | IP. Enter the IP parameters for your voip site. 3.
Quick Start Instructions MultiVOIP User Guide Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI. 5. Go to Configuration | Voice/Fax. Select Coder | “Automatic.” At the right-hand side of the dialog box, click Default. If you know any specific parameter values that will apply to your system, enter them. Click Copy Channel. Select Copy to All. Click Copy.
MultiVOIP User Guide Quick Start Instructions 9. Go to Configuration | SMTP. SMTP lets you send phone-call log records to the Voip Administrator by email. Select Enable SMTP. You should have already obtained an email address for the MultiVOIP itself (this serves as the origination email account for email logs that the MultiVOIP can email out automatically). Enter this email address in the “Login Name” field. Type the password for this email account.
Quick Start Instructions MultiVOIP User Guide Phone/IP Starter Configuration (continued) 11. Enable premium (H.450) telephony features. (Not supported in BRI 502c software.) Go to Supplementary Services. Select any features to be used. For Call Hold, Call Transfer, & Call Waiting, specify the key sequence that the phone user will press to invoke the feature. For Call Name Identification, specify the allowed name types to be used and a caller-id descriptor.
MultiVOIP User Guide Quick Start Instructions 12A. For the "G" voip unit, set the gatekeeper IP address to be the same as the IP address used for its gateway function. To do so, go to the PhoneBook Configuration screen. Click on "Register with Gatekeeper." In the "Gatekeeper IP Address" field, enter the same IP address as entered in Step 2 (of this procedure). In the “Gatekeeper Name” field, enter the default name for gatekeeper-equipped units, which is MVP_IGK. Click OK.
Quick Start Instructions MultiVOIP User Guide 12B. In the "Destination Pattern" field of the Add/Edit Outbound Phonebook screen, enter 65. Click on "Use Gatekeeper." In the "Gateway Prefix" field, enter 65. Click OK. 12C. In the "Remove Prefix" field of the Add/Edit Inbound Phonebook screen, enter 65. Click OK.
MultiVOIP User Guide Quick Start Instructions 12D. To enable a call between two analog phones on the same voip, we will set up two channels for FXS Loop Start telephony. To do so, go to the Interface screen. Click on "FXS Loop Start" for Channel 1. Click on "Copy Channel" and select Channel 2. Click Copy. Click OK to acknowledge the copy. Click OK again when the main Interface screen returns. 13. Go to Save Setup | Save and Reboot. Click OK.
Quick Start Instructions MultiVOIP User Guide Phonebook Starter Configuration (with remote voip) If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page 31) before starting this procedure. To do this part of the quick setup, you need to know of another voip that you can call to conduct a test. It should be at a remote location, typically somewhere outside of your building. You must know the phone number and IP address for that site.
MultiVOIP User Guide Quick Start Instructions 4. Suppose you want to call a phone number outside of your building using a phone station that is an extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line” through the PBX (i.e., to connect to the PSTN). Generally, “1 “or “11” or “0” must be dialed as a prefix for calls outside of the calling code area (long-distance calls, national calls, or international calls).
Quick Start Instructions MultiVOIP User Guide 5. In the “Destination Pattern” field of the Add/Edit Outbound Phonebook screen, enter the digits from step 4 followed by the digits from step 3. North America, Long-Distance Example Seattle-Chicago system. Answer: enter 81312 as Destination Pat-tern in Outbound Phone book of Seattle voip. Euro, National Call Example London/Birming. system. Leading zero of Birmingham area code is dropped when combined with nationaldialing access code.
MultiVOIP User Guide Quick Start Instructions 6. Tally up the number of digits that must be dialed to reach the remote voip site (including prefix digits of all types). Enter this number in the “Total Digits” field. North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. London/Birming. system. To complete Seattle-to-Chicago call, 81312 must be followed by the 7-digit local phone number in Chicago.
Quick Start Instructions MultiVOIP User Guide phonebook entries at remote voips, one to account for situations where “8” is used as the PBX access digit, and another for when “9” is used. 8. Select the voip protocol that you will use (H.323 or SIP). 9. Click OK to exit from the Add/Edit Outbound Phonebook screen. Inbound Phonebook 1. Open the MultiVOIP program. (Start | MultiVOIP xxx | Configuration 2. Go to Phone Book | PhoneBook Modify | Inbound Phonebook | Add Entry. 3.
MultiVOIP User Guide Quick Start Instructions 4. In the “Add Prefix” field, enter any digits that must be dialed from your local voip to gain access to the PSTN. North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. London/Birming. system. On Seattle PBX, “8” is used to get an outside line. On London PBX, “9” is used to get an outside line. Answer: 8 is the prefix to be added by local (Seattle) voip. Answer: 9 is the prefix to be added by local (London) voip.
Quick Start Instructions MultiVOIP User Guide 6. In the “Description” field, it is useful to describe the ultimate destination of the calls. For example, in a New York City voip system, “incoming calls to Manhattan office,” might describe a phonebook entry, as might the descriptor “incoming calls to NYC local calling area.” The description should make the routing of calls easy to understand. (40 characters max.) North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system.
MultiVOIP User Guide Quick Start Instructions Phonebook Tips Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These tips may make the task easier. 1. Use Dialing Patterns, Not Complete Phone Numbers. You will not generally enter complete phone numbers in the voip phonebook. Instead, you’ll enter “destination patterns” that involve area codes and other digits.
Quick Start Instructions MultiVOIP User Guide (b) access codes. There are digits (PSTN access codes) that must be dialed to gain access to an operator, to access the publicly switched ‘long-distance’ calling system(North America), to access the publicly switched ‘national’ calling system (Europe and elsewhere), or to access the publicly switched ‘international’ calling system (worldwide). There are digits (PBX access codes) that must be dialed by phones connected to PBX systems or key systems.
MultiVOIP User Guide Quick Start Instructions 4. Using a Comma. Commas are used in telephone dialing strings to indicate a pause to allow a dial tone to appear (common on PBX and key systems). Commas may be used only in the “Add Prefix” field of the Inbound Phonebook. , Detail = 1-second pause In many PBX systems (not needed in all) 5. Ease of Use. The phonebook setup determines how easy the voip system is to use.
Quick Start Instructions MultiVOIP User Guide Phonebook Example One Common Situation Boise Office PBX System. Main Number: 333-2700 Area: 208 PSTN 90 extensions 204.16.49.73 24-Channel Digital VoIP (MVP2410) V oip Example. This company has offices in three different cities. The PBX units all operate alike. N otably, they all give access to outside lines using “ 9.” They all are ‘smart’ enough to identify voip calls w ithout using a special access digit (“ 8” is used in some systems).
MultiVOIP User Guide Quick Start Instructions Boise Office PBX System. Main Number: 333-2700 Area: 208 Boise Voip Boise Voip Inbound Phonebook PSTN Outbound Phonebook Prefix to Remove 1208 Prefix to Add Description Incoming Calls 9 12083332 2 Incoming calls to PSTN, Boise Area Incoming calls to extensions of company’s PBX system in Boise 90 extensions 204.16.49.73 24-Channel Digital VoIP (MVP2410) Destin.
Quick Start Instructions MultiVOIP User Guide Sample Phonebooks Enlarged Boise Voip Boise Voip Inbound Phonebook Outbound Phonebook Prefix to Remove 1208 Prefix to Add Description Incoming Calls 9, 120833327 7 Incoming calls to PSTN, Boise Area Incoming calls to extensions of company’s PBX system in Boise Destin. Pattern 91505 Total Digits Prefix to Remove Prefix to Add IP Addr Description Outgoing Calls 12 9 none 204. 16.49. 74 2 3 none 1505 444 3 204. 16.49.
MultiVOIP User Guide Quick Start Instructions Phonebook Worksheet Voip Location/ID:____________________________ Inbound Phonebook Prefix to Remove Prefix to Add Outbound Phonebook Description Incoming Calls Destin. Pattern Total Digits Prefix to Remove Prefix to Add IP Addr Description Outgoing Calls Other Details: Voip Location/ID:____________________________ Inbound Phonebook Prefix to Remove Prefix to Add Description Incoming Calls Outbound Phonebook Destin.
Quick Start Instructions MultiVOIP User Guide Enlarged Phonebook Worksheet 80
MultiVOIP User Guide Quick Start Instructions Connectivity Test The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure. 1.
Quick Start Instructions MultiVOIP User Guide 5. Open the HyperTerminal program. 6. Use HyperTerminal to receive and record console messages from the MultiVOIP unit. To do so, set up HyperTerminal as follows (setup shown is for Windows NT4; details will differ slightly in other MS operating systems): In the upper toolbar of the HyperTerminal screen, click on the Properties button. In the “Connect To” tab of the Connection Properties dialog box, click on the Configure button.
MultiVOIP User Guide Quick Start Instructions 8. Read console messages recorded on HyperTerminal. Console Messages from Originating VOIP. The voip unit that originates the call will send back messages like that shown below.
Quick Start Instructions MultiVOIP User Guide Console Messages from Terminating VOIP. The voip unit connected to the phone where the call is answered will send back messages like that shown below.
MultiVOIP User Guide Quick Start Instructions Troubleshooting If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem. 1. Ping both MultiVOIP units to confirm connectivity to the network. 2. Verify the telephone connections. A. For MVP2400, MVP2410, or MVP3010. Check cabling. Are connections well seated? To correct receptacle? Is the ONL LED on? (If on, ONL indicates that the MultiVOIP is online on the network.
Quick Start Instructions MultiVOIP User Guide 3. Verify phonebook configuration. 4. Observe console messages while placing a call. Look for error messages indicating phonebook problems, network problems, voice-coder mismatches, etc.
Chapter 3: Mechanical Installation and Cabling 87
Mechanical Installation MultiVOIP User Guide Introduction The MultiVOIP models MVP130, MVP210, and MVP2400 are tabletop units and can be handled easily by one person. However, the MVP410, MVP810, MVP2410, and MVP3010 are somewhat heavier units. When these units are to be installed into a rack, two able-bodied persons should participate. Please read the safety notices before beginning installation.
MultiVOIP User Guide Mechanical Installation Unpacking Your MultiVOIP When unpacking your MultiVOIP, check to see that all of the items shown are included in the box. For the various MultiVOIP models, the contents of the box will be different. Study the particular illustration below that is appropriate to the model you have purchased. If any box contents are missing, contact MultiTech Tech Support at 1-800-972-2439.
Mechanical Installation MultiVOIP User Guide Unpacking the MVP2400 200 Voice/Fax over IP Networks Quick Start Guide Figure 3-2: Unpacking the MVP2400 90
MultiVOIP User Guide Mechanical Installation Unpacking the MVP-410x/810x Quick Start Guide Voice/Fax over IP Networks Voice/Fax 5 XMT Power Ethernet Boot RCV XM T COL RCV XSG Voice/Fax 6 RSG XMT RSG XMT Voice/Fax 1 LNK XMT RCV XSG RCV XSG Voice/Fax 7 RSG XMT RSG XMT Voice/Fax 2 RCV XSG RCV XSG Voice/Fax 8 RSG XMT RSG XMT RCV XSG RCV XSG RSG Voice/Fax 4 Voice/Fax 3 RCV XSG RSG Figure 3-3: Unpacking the MVP-410x/810x 91
Mechanical Installation MultiVOIP User Guide Unpacking the MVP210x 200 Voice/Fax over IP Networks Quick Start Guide Figure 3-4: Unpacking the MVP210x 92
MultiVOIP User Guide Mechanical Installation Unpacking the MVP130 Figure 3-5: Unpacking the MVP130 93
Mechanical Installation MultiVOIP User Guide Rack Mounting Instructions for MVP-2410/3010 & MVP-410x/810x The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-6.
MultiVOIP User Guide Mechanical Installation Safety Recommendations for Rack Installations Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit.
Mechanical Installation MultiVOIP User Guide 19-Inch Rack Enclosure Mounting Procedure Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure will certainly require two persons. Essentially, the technicians must attach the brackets to the MultiVOIP chassis with the screws provided, as shown in Figure 3-7, and then secure unit to rack rails by the brackets, as shown in Figure 3-8. Because equipment racks vary, screws for rack-rail mounting are not provided.
MultiVOIP User Guide Mechanical Installation Cabling Cabling Procedure for MVP2410/3010 Cabling your MultiVOIP entails making the proper connections for power, command port, phone system (T1/E1 line connected to PBX or telco office), and Ethernet network. Figure 3-9 shows the back panel connectors and the associated cable connections. The following procedure details the steps necessary for cabling your MultiVOIP. 1.
Mechanical Installation MultiVOIP User Guide 4. Turn on power to the MultiVOIP by setting the power switch on the right side panel to the ON position. Wait for the Boot LED on the MultiVOIP to go off before proceeding. This may take a couple of minutes. Proceed to Chapter 4 “Software Installation.” Cabling Procedure for MVP2400 Cabling your MultiVOIP entails making the proper connections for power, command port, phone system (T1 line connected to PBX or telco office), and Ethernet network.
MultiVOIP User Guide Mechanical Installation Proceed to Chapter 4 “Software Installation.” Cabling Procedure for MVP-410/410G/810/810G Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. 1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in Figure 3-11.
Mechanical Installation MultiVOIP User Guide If you are connecting an E&M trunk from a telephone switch to your MultiVOIP, connect one end of an RJ-45 phone cord to the Channel 1 E&M connector on the back of the MultiVOIP and the other end to the trunk. Verify that the E&M Type in the E&M Options group of the Interface dialog box is the same as the E&M trunk type support by the telephone switch. See Appendix B for an E&M cabling pinout. 5.
MultiVOIP User Guide Mechanical Installation Cabling Procedure for MVP-410ST/810ST Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. 1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in Figure 3-12.
Mechanical Installation MultiVOIP User Guide 4. Terminal Mode. When a voip ISDN connector is to be connected to a PBX extension line or to a telco line, select “Terminal” as the “Layer 1 Interface” in the ISDN Parameters screen. When making cable connections, an NT1 device will be needed between the MultiVOIP and the PSTN or between the MultiVOIP and any PBX with a “U” interface. (For more information, see Appendix B: Cable Pinouts in this manual.
MultiVOIP User Guide Mechanical Installation Network Mode. When a voip ISDN connector is to be connected to an ISDN phone station or to an ISDN terminal adapter (TA), select “Network” as the “Layer 1 Interface” in the ISDN Parameters screen of the MultiVOIP software. Connect cables between voip ISDN connectors and phone or TA. NOTE. Any ISDN phone stations connected to the MVP- 410ST/810ST must provide their own operating power. That is, the MVP-410ST/810ST does not supply power for ISDN phone stations.
Mechanical Installation MultiVOIP User Guide 5. Repeat the above step to connect the remaining ISDN telephone equipment to each ISDN connector on your MultiVOIP. Be aware that you can assign each ISDN line separately and independently to either Network mode or Terminal mode. That is, all ISDN lines do not have to be assigned in to the same operating mode. 6. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack.
MultiVOIP User Guide Mechanical Installation Cabling Procedure for MVP210x Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. 1. Connect the power cord supplied with your MultiVOIP to the power connector on the back of the MultiVOIP and to a live AC outlet as shown in Figure 3-13. Figure 3-13: Cabling for MVP210x 2. Connect the MultiVOIP to a PC by using a RJ-45 (male) to DB-9 (female) cable.
Mechanical Installation MultiVOIP User Guide If you are connecting an E&M trunk from a telephone switch to your MultiVOIP, connect one end of an RJ-45 phone cord to the Channel 1 E&M connector on the back of the MultiVOIP and the other end to the trunk. Verify that the E&M Type in the E&M Options group of the Interface dialog box is the same as the E&M trunk type support by the telephone switch. See Appendix B for an E&M cabling pinout. 5.
MultiVOIP User Guide Mechanical Installation Cabling Procedure for MVP130 Power Ethernet Command FXS/FXO Power Connection Command Port Connection FXS FXO PBX Telephony Connection PSTN Hub Network Connection Figure 3-14: Cabling for MVP130 Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. 1. Connect the power cord supplied with your MultiVOIP to the power connector on the back of the MultiVOIP and to a live AC outlet as shown in Figure 3-14. 2.
Chapter 4: Software Installation 108
MultiVOIP User Guide Software Installation Introduction Configuring software for your MultiVOIP entails three tasks: (1) loading the software onto the PC (this is “Software Installation and is discussed in this chapter), (2) setting values for telephony and IP parameters that will fit your system (this is “Technical Configuration” and it is discussed in Chapter 5 for T1/E1 MultiVOIP units and in Chapter 6 for analog MultiVOIP units), and (3) establishing “phonebooks” that contain the various dialing patte
Software Installation MultiVOIP User Guide 2. Insert the MultiVOIP CD into your CD-ROM drive. The CD should start automatically. It may take 10 to 20 seconds for the Multi-Tech CD installation window to display. If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon. 3. When the Multi-Tech Installation CD dialog box appears, click the Install Software icon.
MultiVOIP User Guide Software Installation 4. A ‘welcome’ screen appears. Press Enter or click Next to continue.
Software Installation MultiVOIP User Guide 5. Follow the on-screen instructions to install your MultiVOIP software. The first screen asks you to choose the folder location of the files of the MultiVOIP software. Choose a location and click Next.
MultiVOIP User Guide Software Installation 6. At the next screen, you must select a program folder location for the MultiVOIP software program icon. Click Next. Transient progress screens will appear while files are being copied.
Software Installation MultiVOIP User Guide 7. On the next screen you can select the COM port that the command PC will use when communicating with the MultiVoip unit. After software installation, the COM port can be re-set in the MultiVOIP Software (from the sidebar menu, select Connection | Settings to access the COM Port Setup screen or use the keyboard shortcut Ctrl + G).
MultiVOIP User Guide Software Installation 8. A completion screen will appear. Click Finish. 9. When setup of the MultiVOIP software is complete, you will be prompted to run the MultiVOIP software to configure the VOIP. Software installation is complete at this point. You may proceed with Technical Configuration now or not, at your convenience. Technical Configuration instructions are in the next two chapters of this manual: Chapter 5 for T1/E1 MultiVOIP units and Chapter 6 for Analog MultiVOIP units.
Software Installation MultiVOIP User Guide Un-Installing the MultiVOIP Configuration Software 1. To un-install the MultiVOIP configuration software, go to Start | Programs and locate the entry for the MultiVOIP program. Select Uninstall.
MultiVOIP User Guide Software Installation 2. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process. 3. A special warning message similar to that shown below may appear concerning the MultiVOIP software’s “.bin” file. Click Yes.
Software Installation MultiVOIP User Guide 4. A completion screen will appear. Click Finish.
Chapter 5: Technical Configuration for Digital T1/E1 MultiVOIPs (MVP2400, MVP2410, MVP3010) 119
Technical Configuration (Digital Voips) MultiVOIP User Guide Configuring the Digital T1/E1 MultiVOIP There are two ways in which the MultiVOIP must be configured before operation: technical configuration and phonebook configuration. Technical Configuration. First, the MultiVOIP must be configured to operate with technical parameter settings that will match the equipment with which it interfaces. There are seven types of technical parameters that must be set.
MultiVOIP User Guide Technical Configuration (Digital Voips) unit: (1) using the MultiVoipManager SNMP program, or (2) using the MultiVOIP web browser interface program. MultiVoipManager.
Technical Configuration (Digital Voips) MultiVOIP User Guide Local Configuration This manual primarily describes local configuration with the Windows GUI. After IP addresses have been set locally using the Windows GUI, however, most aspects of configuration (logging functions are an exception) can be handled through the web browser GUI, as well (see the Operation and Maintenance chapter of this manual).
MultiVOIP User Guide Technical Configuration (Digital Voips) Write down the values for these IP parameters. You will need to enter these values in the “IP Parameters” screen in the Configuration section of the MultiVOIP software. You must have this IP information about every VOIP in the system.
Technical Configuration (Digital Voips) MultiVOIP User Guide E1 Telephony Parameters (for MVP3010) The following parameters must be known about the PBX or telco central office equipment to which the E1 MultiVOIP will connect: ➼ E1 Phone Parameters Ask phone company or PBX maintainer.
MultiVOIP User Guide Technical Configuration (Digital Voips) SMTP Parameters (for email call log reporting) required if log reports of VOIP call traffic are to be sent by email Optional SMTP Parameters Preparation Task: Ask Mail Server administrator to set up email account (with password) for the MultiVOIP unit itself. Be sure to give a unique identifier to each individual MultiVOIP unit. . T o : I .T . D e p a r t m r e : e m e n t a il a c c o u n t f o r V O IP voip-unit2@biggytech.
Technical Configuration (Digital Voips) MultiVOIP User Guide Local Configuration Procedure (Summary) After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its specific setting. Although the summary below includes all of these steps, some are optional. 1. Check Power and Cabling. 2. Start MultiVOIP Configuration Program. 3. Confirm Connection. 4.
MultiVOIP User Guide Technical Configuration (Digital Voips) Local Configuration Procedure (Detailed) You can begin the configuration process as a continuation of the MultiVOIP software installation. You can establish your configuration or modify it at any time by launching the MultiVOIP program from the Windows Start menu. 1. Check Power and Cabling.
Technical Configuration (Digital Voips) MultiVOIP User Guide 3. Confirm Connection. If the MultiVOIP is set for an available COM port and is correctly cabled to the PC, the MultiVOIP main screen will appear. (If the main screen appears grayed out and seems inaccessible, go to step 4.
MultiVOIP User Guide Technical Configuration (Digital Voips) In the lower left corner of the screen, the connection status of the MultiVOIP will be displayed. The messages in the lower left corner will change as detection occurs. The message “MultiVOIP Found” confirms that the MultiVOIP is in contact with the MultiVOIP configuration program. Skip to step 5.
Technical Configuration (Digital Voips) MultiVOIP User Guide 4. Solving Common Connection Problems. A. Fixing a COM Port Problem. If the MultiVOIP main screen appears but is grayed out and seems inaccessible, the COM port that was specified for its communication with the PC is unavailable and must be changed. An error message will appear.
MultiVOIP User Guide Technical Configuration (Digital Voips) 4B. Fixing a Cabling Problem. If the MultiVOIP cannot be located by the computer, two error messages will appear (saying “Multi-VOIP Not Found” and “Phone Database Not Read”). In this case, the MultiVOIP is simply disconnected from the network. For instructions on MultiVOIP cable connections, see the “Cabling” section of Chapter 3. 5. Configuration Parameter Groups: Getting Familiar, Learning About Access.
Technical Configuration (Digital Voips) MultiVOIP User Guide 6. Set IP Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar.
MultiVOIP User Guide Technical Configuration (Digital Voips) In each field, enter the values that fit your particular network.
Technical Configuration (Digital Voips) MultiVOIP User Guide The IP Parameters fields are described in the table below. IP Parameter Definitions Field Name Values Description Enable Diffserv Y/N Diffserv is used for QoS (quality of service). When enabled, the TOS (Type of Service) bits in the IP header are configured so that routers supporting Diffserv can give priority to the VOIP’s IP packets. Disabled by default. Frame Type Type II, SNAP Must be set to match network’s frame type.
MultiVOIP User Guide Technical Configuration (Digital Voips) 7. Enable Web Browser GUI (Optional). After an IP address for the MultiVOIP unit has been established, you can choose to do any further configuration of the unit (a) by using the MultiVOIP web browser GUI, or (b) by continuing to use the MultiVOIP Windows GUI. If you want to do configuration work using the web browser GUI, you must first enable it. To do so, follow the steps below. A.
Technical Configuration (Digital Voips) MultiVOIP User Guide 8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar.
MultiVOIP User Guide Technical Configuration (Digital Voips) In each field, enter the values that fit your particular network.
Technical Configuration (Digital Voips) MultiVOIP User Guide Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box. To copy a set of Voice/FAX parameters to all channels, select “Copy to All” and click Copy.
MultiVOIP User Guide Technical Configuration (Digital Voips) The Voice/FAX Parameters fields are described in the tables below. Field Name Default Voice/Fax Parameter Definitions Values Description -When this button is clicked, all Voice/FAX parameters are set to their default values. Select Channel 1-24 (T1) 1-30 (E1) Channel to be configured is selected here. Copy Channel -- Copies the Voice/FAX attributes of one channel to another channel.
Technical Configuration (Digital Voips) MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description DTMF Parameters Duration 60 – 3000 (DTMF) ms DTMF In/Out of Band When DTMF: Out of Band is selected, this setting determines how long each DTMF digit ‘sounds’ or is held. Default = 100 ms. Out of Band, or Inband When DTMF Out of Band is selected (checked), the MultiVOIP detects DTMF tones at its input and regenerates them at its output.
MultiVOIP User Guide Technical Configuration (Digital Voips) Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Determines whether selection of coder Auto-matic is manual or automatic. When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max Bandwidth setting. G.723, G.729, or G.711 are negotiated. Select from a range of coders with Selected G.
Technical Configuration (Digital Voips) MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silence Y/N Determines whether silence compression is enabled (checked) for this voice channel. Compression With Silence Compression enabled, the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel. Default = off.
MultiVOIP User Guide Technical Configuration (Digital Voips) Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter Dynamic Jitter Buffer Dynamic Jitter defines a minimum and a maximum jitter value for voice communications. When receiving voice packets from a remote MultiVOIP, varying delays between packets may occur due to network traffic problems. This is called Jitter. To compensate, the MultiVOIP uses a Dynamic Jitter Buffer.
Technical Configuration (Digital Voips) MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter Maximum Jitter Value 60 to 400 ms The default maximum dynamic jitter buffer of 300 milliseconds is the maximum delay tolerable over a high jitter network. Default = 300 msec Optimizat-ion Factor 0 to 12 The Optimization Factor determines how quickly the length of the Dynamic Jitter Buffer is changed based on actual jitter encountered on the network.
MultiVOIP User Guide Technical Configuration (Digital Voips) Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic Disconnection -- The Automatic Disconnection group provides four options which can be used singly or in any combination. Jitter Value 1-65535 milliseconds The Jitter Value defines the average inter-arrival packet deviation (in milliseconds) before the call is automatically disconnected. The default is 150 milliseconds.
Technical Configuration (Digital Voips) MultiVOIP User Guide 9. Set T1/E1/ISDN Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar.
MultiVOIP User Guide Technical Configuration (Digital Voips) In each field, enter the values that fit your particular network.
Technical Configuration (Digital Voips) MultiVOIP User Guide T1 Parameters. The parameters applicable to T1 and their values are shown in the figure below. These T1 Parameter fields are described in the tables that follow.
MultiVOIP User Guide Technical Configuration (Digital Voips) T1 Parameter Definitions Field Name Values Description T1/E1/ISDN T1 North American standard. Long-Haul Mode Y/N In Long-Haul Mode, the MultiVOIP automatically recovers received signals as low as –36 dB. The maximum reachable length with 22 AWG cable is 2000 meters. When Long-Haul Mode is disabled, signals as low as –10 dB can be received. Default: disabled. CRC Check Y/N When enabled, allows generation and checking of CRC bits.
Technical Configuration (Digital Voips) MultiVOIP User Guide T1 Parameter Definitions (cont’d) Field Name Values Description CAS Protocol E&M Immed Strt E&M Wink Start Channel Associated Signaling (CAS) is a method of incorporating telephony signaling info into a T1 voice/data stream. In CAS, the signaling bits (the A, B, C, and D bits) are multiplexed into the signal stream of each T1 channel. (By contrast, in Common Channel Signaling (CCS), one channel handles signaling for all other channels.
MultiVOIP User Guide Technical Configuration (Digital Voips) T1 Parameter Definitions (cont’d) ISDN Parameters Field Name Values Description Enable ISDN-PRI Y/N If digital connection is ISDN-PRI type, this box should be checked. When ISDN is enabled, the “CAS Protocols” field is grayed out (ISDN has its own signaling method).
Technical Configuration (Digital Voips) MultiVOIP User Guide T1 Parameter Definitions (cont’d) Field Name Values Description Line Build Out 0 dB, -7.5 dB, -15 dB, -22.5 dB To reduce the crosstalk on received signals, a transmit attenuator can be placed in the data path. Transmit attenuation is selectable. Default: O dB Pulse Shape Level 0 to 40 Meters 40 to 81 m 81 to 122 m 122 to 162 m 162 to 200 m Refers to length of cable between MultiVOIP and PBX/telco in meters. Most common will be 0 to 40m.
MultiVOIP User Guide Technical Configuration (Digital Voips) E1 Parameters. The parameters applicable to E1 and their values are shown in the figure below. These E1 Parameter fields are described in the tables that follow.
Technical Configuration (Digital Voips) MultiVOIP User Guide E1 Parameter Definitions Field Name Values Description T1/E1/ISDN E1 European standard. Long-Haul Mode Y/N In Long-Haul Mode, the MultiVOIP automatically recovers received signals as low as –36 dB. The maximum reachable length with 22 AWG cable is 2000 meters. When Long-Haul Mode is disabled, signals as low as –10 dB can be received. Default: disabled. CRC Check -- Not applicable to E1.
MultiVOIP User Guide Technical Configuration (Digital Voips) E1 Parameter Definitions (cont’d) Field Name Values Description CAS Protocol E&M Immed Strt E&M Wink Start Channel Associated Signaling (CAS) is a method of incorporating telephony signaling info into an E1 voice/data stream. In CAS, the signaling bits (the A, B, C, and D bits) are multiplexed into the signal stream of each E1 channel. (By contrast, in Common Channel Signaling (CCS), one channel handles signaling for all other channels.
Technical Configuration (Digital Voips) MultiVOIP User Guide E1 Parameter Definitions (cont’d) ISDN Parameters Field Name Values Description Enable ISDN-PRI Y/N If digital connection is ISDN-PRI type, this box should be checked. When ISDN is enabled, the “CAS Protocols” field is grayed out (ISDN has its own signaling method).
MultiVOIP User Guide Technical Configuration (Digital Voips) E1 Parameter Definitions (cont’d) Field Name Values Description Line Build Out 0 dB, -7.5 dB, -15 dB, -22.5 dB To reduce the crosstalk on received signals, a transmit attenuator can be placed in the data path. Transmit attenuation is selectable. Default: O dB Pulse Shape Level 0 to 40 Meters 40 to 81 m 81 to 122 m 122 to 162 m 162 to 200 m Refers to length of cable between MultiVOIP and PBX/telco in meters. Most common will be 0 to 40m.
Technical Configuration (Digital Voips) MultiVOIP User Guide 10. Set ISDN Parameters (if applicable). These parameters are acces-sible in the T1/E1/ISDN Parameters screen. If your T1 or E1 phone line is a Primary Rate Interface ISDN line, enable ISDN-PRI and set it for the particular implementation of ISDN that your telco uses. The ISDN types supported by the digital MultiVOIP units (at press time) are listed below, organized by country.
MultiVOIP User Guide Technical Configuration (Digital Voips) 11. Set SNMP Parameters (Remote Voip Management). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. To make the MultiVOIP controllable by a remote PC running the MultiVoipManager software, check the “Enable SNMP Agent” box on the SNMP Parameters screen.
Technical Configuration (Digital Voips) MultiVOIP User Guide In each field, enter the values that fit your particular system.
MultiVOIP User Guide Technical Configuration (Digital Voips) The SNMP Parameter fields are described in the table below. SNMP Parameter Definitions Field Name Values Description Enable SNMP Agent Y/N Enables the SNMP code in the firmware of the MultiVOIP. This must be enabled for the MultiVOIP to communicate with and be controllable by the MultiVoipManager software. Default: disabled Trap Manager Parameters Address 4 places; n.n.n.n n = 0-255 Community Name IP address of MultiVoipManager PC.
Technical Configuration (Digital Voips) MultiVOIP User Guide 12. Set Regional Parameters (Phone Signaling Tones & Cadences). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar.
MultiVOIP User Guide Technical Configuration (Digital Voips) The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), and ring tone. In each field, enter the values that fit your particular system.
Technical Configuration (Digital Voips) MultiVOIP User Guide The Regional Parameters fields are described in the table below. “Regional Parameter” Definitions Field Name Values Description Country/ Region USA, Japan, UK, Custom Name of a country or region that uses a certain set of tone pairs for dial tone, ring tone, busy tone, ‘unobtainable’ tone (fast busy tone) and re-order tone (a tone pattern indicating the need for the user to hang up the phone).
MultiVOIP User Guide Technical Configuration (Digital Voips) “Regional Parameter” Definitions (cont’d) Field Name Values Description Cadence (msec) On/Off n/n/n/n four integer time values in milli-seconds; zero value for dial-tone indicates continuous tone On/off pattern of tone durations used to denote phone ringing, phone busy, connection unobtainable (fast busy), and dial tone (continuous and described as “0“). Default values differ for different countries/regions.
Technical Configuration (Digital Voips) MultiVOIP User Guide 13. Set Custom Tones and Cadences (optional) . The Regional Parameters dialog box has a secondary dialog box that allows you to customize DTMF tone pairs to create unique ring-tones, dial tones, busy-tones “unobtainable” tones (fast busy signal) or “re-order” tones (telling the user that they must hang up an off-hook phone) for your system.
MultiVOIP User Guide Technical Configuration (Digital Voips) The Custom Tone-Pair Settings fields are described in the table below. Custom Tone-Pair Settings Definitions Field Name Values Description Tone Pair dial tone busy tone ring tone, ‘unobtainable’ & re-order tones Identifies the type of telephony signaling tone for which frequencies are being specified. TONE PAIR VALUES About Defaults: US telephony values are used as defaults on this screen.
Technical Configuration (Digital Voips) MultiVOIP User Guide Custom Tone-Pair Settings Definitions Field Name Values Description Cadence 1 integer time value in milli-seconds; zero value for dial-tone indicates continuous tone On/off pattern of tone durations used to denote phone ringing, phone busy, connection unobtainable tone (fast busy), dial tone (which is continuous and described as “0“) & re-order tone.
MultiVOIP User Guide Technical Configuration (Digital Voips) 14. Set SMTP Parameters (Log Reports by Email). The SMTP Parameters screen is applicable when the VOIP administrator has chosen to receive log reports by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SMTP” in the SMTP Parameters screen.). The SMTP Parameters screen can be reached by pulldown menu, keyboard shortcut, or sidebar.
Technical Configuration (Digital Voips) MultiVOIP User Guide The SMTP Parameters screen is shown below. “SMTP Parameters” Definitions Field Name Values Description Enable SMTP Y/N In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP” in the Logs screen. Login Name alpha-numeric, per email domain This is the User Name for the MultiVOIP unit’s email account.
MultiVOIP User Guide Technical Configuration (Digital Voips) ...... “SMTP Parameters” Definitions (cont’d) Field Name Values Description Mail Type text or html Mail type in which log reports will be sent. Subject text User specified. Subject line that will appear for all emailed log reports for this MultiVOIP unit. Reply-To Address email address Recipient Address email address Mail Criteria Number of Records integer Number of Days integer 171 User specified.
Technical Configuration (Digital Voips) MultiVOIP User Guide The SMTP Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to customize email log messages for the MultiVOIP. The MultiVOIP software logs data about many aspects of the call traffic going through the MultiVOIP. The Custom Fields screen lets you pick which aspects will be included in the email log reports. “Custom Fields” Definitions Field Description Select All Log report to include all fields shown.
MultiVOIP User Guide Technical Configuration (Digital Voips) “Custom Fields” Definitions (cont’d) Field Description Field Description Outbound Digits put out by MultiVOIP onto the T1 or E1 line. Prefix Matched When selected, the phonebook prefix matched in processing call will be listed in log. Digits Call Status Successful or unsuccessful. From Details Gateway Originating gateway Number IP Addr IP address where call originated. Gatew N.
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MultiVOIP User Guide Technical Configuration (Digital Voips) 15. Set Log Reporting Method. The Logs screen lets you choose how the VoIP administrator will receive log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it. Log reports can be received in one of three ways: A. in the MultiVOIP program (GUI), B. via email (SMTP), or C. at the MultiVoipManager remote voip system management program (SNMP).
Technical Configuration (Digital Voips) MultiVOIP User Guide VoIP system design. If you intend to use a SysLog Server program for logging, click in that Enable check box. The common SysLog logical port number is 514. If you intend to use the MultiVOIP web browser GUI for configuration and control of MultiVOIP units, be aware that the web browser GUI does not support logs directly.
MultiVOIP User Guide Technical Configuration (Digital Voips) “Logs” Screen Definitions (cont’d) Field Name Values Description Filters (button) Turn Off Logs Click to access secondary screen on where console messages can be included/excluded by category and on a per-channel basis. (See the Console Messages Filter Settings screen on subsequent page.) Y/N Disables log reporting function. Only one of these three log reporting methods, GUI, SMTP, or SNMP, may be chosen.
Technical Configuration (Digital Voips) MultiVOIP User Guide To customize console messages by category and/or by channel, click on “Filters” and use the Console Messages Filters Settings screen.
MultiVOIP User Guide Technical Configuration (Digital Voips) 16. Set Supplementary Services Parameters. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “Supplementary Services Parameters” Pulldown Icon Shortcut Sidebar Ctrl + Alt +H Supplementary Services features derive from the H.450 standard, which brings to voip telephony functionality once only available with PSTN or PBX telephony. Supplementary Services features can be used under H.
Technical Configuration (Digital Voips) MultiVOIP User Guide In each field, enter the values that fit your particular network. Of the features implemented under Supplementary Services, three are very closely related: Call Transfer, Call Hold, and Call Waiting. Call Name Identification is similar but not identical to the premium PSTN feature commonly known as Caller ID. Call Transfer. Call Transfer allows one party to re-connect the party with whom they have been speaking to a third party.
MultiVOIP User Guide Technical Configuration (Digital Voips) the channel over which the call is being originated (for example, “Calling Party - Omaha Sales Office Line 2”). If that voip channel is dedicated to a certain individual, the descriptor could say that, as well (for example “Calling Party - Harold Smith in Omaha”). When the home voip receives a call from any remote voip, the home voip sends a status message back to that caller.
Technical Configuration (Digital Voips) MultiVOIP User Guide The Supplementary Services fields are described in the tables below. Supplementary Services Parameter Definitions Field Name Values Description Select Channel 1-2 (210); 1-4 (410); 1-8 (810) The channel to be configured is selected here. Call Transfer Enable Y/N Select to enable the Call Transfer function in the voip unit. This is a “blind” transfer and the sequence of events is as follows: Callers A and B are having a conversation.
MultiVOIP User Guide Technical Configuration (Digital Voips) Supplementary Services Definitions (cont’d) Field Name Values Description Call Hold Enable Y/N Select to enable Call Hold function in voip unit. Call Hold allows one party to maintain an idle (non-talking) connection with another party while receiving another call (Call Waiting), while initiating another call (Call Transfer), or while performing some other call management function.
Technical Configuration (Digital Voips) MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Call Name Identification Enable Values Description Enables CNI function. Call Name Identification is not the same as Caller ID. When enabled on a given voip unit currently being controlled by the MultiVOIP GUI (the ‘home voip’), Call Name Identification sends an identifier and status information to the administrator of the remote voip involved in the call.
MultiVOIP User Guide Technical Configuration (Digital Voips) Supplementary Services Definitions (cont’d) Field Name Calling Party, Allowed Name Type (CNI) Values Description If the ‘home’ voip unit is originating the call and Calling Party is selected, then the identifier (from the Caller Id field) will be sent to the remote voip unit being called. The Caller Id field gives the remote voip administrator a plainlanguage identifier of the party that is originating the call occurring on a specific channel.
Technical Configuration (Digital Voips) MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Alerting Party, Allowed Name Type (CNI) Values Description If the ‘home’ voip unit is receiving the call and Alerting Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the call is ringing. This field is applicable only when the ‘home’ voip unit is receiving the call. Example.
MultiVOIP User Guide Technical Configuration (Digital Voips) Supplementary Services Definitions (cont’d) Field Name Busy Party, Allowed Name Type (CNI) Values Description If the ‘home’ voip unit is receiving a call directed toward an already engaged channel or phone station and Busy Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the channel or called party is busy.
Technical Configuration (Digital Voips) MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Connected Party, Allowed Name Type (CNI) Values Description If the ‘home’ voip unit is receiving a call and Connected Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the attempted call has been completed and the connection is made. This field is applicable only when the ‘home’ voip unit is receiving the call. Example.
MultiVOIP User Guide Technical Configuration (Digital Voips) Supplementary Services Definitions (cont’d) Field Name Values Caller ID Description This is the identifier of a specific channel of the ‘home’ voip unit. The Caller Id field typically describes a person, office, or location, for example, “Harry Smith,” or “Bursar’s Office,” or “Barnesville Factory.” Default -- When this button is clicked, all Supplementary Service parameters are set to their default values.
Technical Configuration (Digital Voips) MultiVOIP User Guide 17. Set Baud Rate. The Connection option in the sidebar menu has a “Settings” item that includes the baud-rate setting for the COM port of the computer running the MultiVOIP software. First, it is important to note that the default COM port established by the MultiVOIP program is COM1. Do not accept the default value until you have checked the COM port allocation on your PC.
MultiVOIP User Guide Technical Configuration (Digital Voips) 18. View System Information screen and set updating interval (optional). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar.
Technical Configuration (Digital Voips) MultiVOIP User Guide This screen presents vital system information at a glance. Its primary use is in troubleshooting. System Information Parameter Definitions Field Name Values Description Boot Version nn.nn Indicates the version of the code that is used at the startup (booting) of the voip. The boot code version is independent of the software version. Mac Address alphanumeric Denotes the number assigned as the voip unit’s unique Ethernet address.
MultiVOIP User Guide Technical Configuration (Digital Voips) The frequency with which the System Information screen is updated is determined by a setting in the Logs screen 19. Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various operating parameters, click on Save Setup in the sidebar.
Technical Configuration (Digital Voips) MultiVOIP User Guide 20. Creating a User Default Configuration. When a “Setup” (complete grouping of parameters) is being saved, you will be prompted about designating that setup as a “User Default” setup. A User Default setup may be useful as a baseline of site-specific values to which you can easily revert. Establishing a User Default Setup is optional.
Chapter 6: Technical Configuration for Analog/BRI MultiVOIPs (MVP130, MVP-210/210G, MVP-410/410G, MVP-810/810G & MVP-410ST/810ST) 195
Technical Configuration (Analog/BRI) MultiVOIP User Guide Configuring the Analog/BRI MultiVOIP There are two ways in which the MultiVOIP must be configured before operation: technical configuration and phonebook configuration. Technical Configuration. First, the MultiVOIP must be configured to operate with technical parameter settings that will match the equipment with which it interfaces. There are eight types of technical parameters that must be set.
MultiVOIP User Guide Technical Configuration (Analog/BRI) Local configuration is done through a connection between the “Command” port of the MultiVOIP and the COM port of the computer; the MultiVOIP configuration program is used. Remote configuration is done through a connection between the MultiVOIP’s Ethernet (network) port and a computer connected to the same network. The computer could be miles or continents away from the MultiVOIP itself.
Technical Configuration (Analog/BRI) MultiVOIP User Guide Functional Equivalence of Interfaces. The MultiVOIP configuration program is required to do the initial configuration (that is, setting an IP address for the MultiVOIP unit) so that the VOIP unit can communicate with the MultiVoipManager program or with the web browser GUI. Management of the VOIP after that point can be done from any of these three programs since they all offer essentially the same functionality.
MultiVOIP User Guide Technical Configuration (Analog/BRI) Local Configuration This manual primarily describes local configuration with the Windows GUI. After IP addresses have been set locally using the Windows GUI, most aspects of configuration (logging functions are an exception) can be handled through the web browser GUI, as well (see the Operation and Maintenance chapter of this manual). In most aspects of configuration, the Windows GUI and webbrowser GUI differ only graphically, not functionally.
Technical Configuration (Analog/BRI) MultiVOIP User Guide Write down the values for these IP parameters. You will need to enter these values in the “IP Parameters” screen in the Configuration section of the MultiVOIP software. You must have this IP information about every VOIP in the system.
MultiVOIP User Guide Technical Configuration (Analog/BRI) ISDN-BRI Telephony Parameters (for MVP-410ST/810ST) The following parameters must be known about the PBX or telco central office equipment to which the analog MultiVOIP will connect: ➼ ISDN-BRI Phone Parameters Ask phone company or telecom manager.
Technical Configuration (Analog/BRI) MultiVOIP User Guide SMTP Parameters (for email call log reporting) required if log reports of VOIP call traffic are to be sent by email Optional SMTP Parameters Preparation Task: Ask Mail Server administrator to set up email account (with password) for the MultiVOIP unit itself. Be sure to give a unique identifier to each individual MultiVOIP unit. . T o : I .T . D e p a r t m r e : e m e n t a il a c c o u n t f o r V O IP voip-unit2@biggytech.
MultiVOIP User Guide Technical Configuration (Analog/BRI) Local Configuration Procedure (Summary) After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its specific setting. Although the summary below includes all of these steps, some are optional. 1. Check Power and Cabling. 2. Start MultiVOIP Configuration Program. 3. Confirm Connection. 4.
Technical Configuration (Analog/BRI) MultiVOIP User Guide When technical configuration is complete, you will need to configure the MultiVOIP’s phonebooks (for all models) and its embedded gatekeeper functionality, if present (for MVP-210G, -410G, and 810G only). This manual has separate chapters describing T1 Phonebook Configuration for NorthAmerican-influenced telephony settings and E1 Phonebook Configuration for Euro-influenced telephony settings, as well as a separate Embedded Gatekeeper chapter.
MultiVOIP User Guide Technical Configuration (Analog/BRI) 3. Confirm Connection. If the MultiVOIP is set for an available COM port and is correctly cabled to the PC, the MultiVOIP main screen will appear. (If the main screen appears grayed out and seems inaccessible, go to step 4.
Technical Configuration (Analog/BRI) MultiVOIP User Guide In the lower left corner of the screen, the connection status of the MultiVOIP will be displayed. The messages in the lower left corner will change as detection occurs. The message “MultiVOIP Found” confirms that the MultiVOIP is in contact with the MultiVOIP configuration program. Skip to step 5.
MultiVOIP User Guide Technical Configuration (Analog/BRI) 4. Solving Common Connection Problems. . A. Fixing a COM Port Problem. If the MultiVOIP main screen appears but is grayed out and seems inaccessible, the COM port that was specified for its communication with the PC is unavailable and must be changed. An error message will appear.
Technical Configuration (Analog/BRI) MultiVOIP User Guide 4B. Fixing a Cabling Problem. If the MultiVOIP cannot be located by the computer, two error messages will appear (saying “Multi-VOIP Not Found” and “Phone Database Not Read”). In this case, the MultiVOIP is simply disconnected from the network. For instructions on MultiVOIP cable connections, see the Cabling section of Chapter 3. 5. Configuration Parameter Groups: Getting Familiar, Learning About Access.
MultiVOIP User Guide Technical Configuration (Analog/BRI) 6. Set IP Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar.
Technical Configuration (Analog/BRI) MultiVOIP User Guide In each field, enter the values that fit your particular network.
MultiVOIP User Guide Technical Configuration (Analog/BRI) The IP Parameters fields are described in the table below. Field Name IP Parameter Definitions Values Description Enable Diffserv Y/N Diffserv is used for QoS (quality of service). When enabled, the TOS (Type of Service) bits in the IP header are configured so that routers supporting Diffserv can give priority to the VOIP’s IP packets. Disabled by default. Frame Type Type II, SNAP Must be set to match network’s frame type.
Technical Configuration (Analog/BRI) MultiVOIP User Guide 7. Enable Web Browser GUI (Optional). After an IP address for the MultiVOIP unit has been established, you can choose to do any further configuration of the unit (a) by using the MultiVOIP web browser GUI, or (b) by continuing to use the MultiVOIP Windows GUI. If you want to do configuration work using the web browser GUI, you must first enable it. To do so, follow the steps below. A.
MultiVOIP User Guide Technical Configuration (Analog/BRI) 8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar.
Technical Configuration (Analog/BRI) MultiVOIP User Guide In each field, enter the values that fit your particular network.
MultiVOIP User Guide Technical Configuration (Analog/BRI) Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box. To copy a set of Voice/FAX parameters to all channels, select “Copy to All” and click Copy.
Technical Configuration (Analog/BRI) MultiVOIP User Guide The Voice/FAX Parameters fields are described in the tables below. Field Name Default Select Channel Voice/Fax Parameter Definitions Values Description -When this button is clicked, all Voice/FAX parameters are set to their default values. 1-2 (210) Channel to be configured is selected here.
MultiVOIP User Guide Technical Configuration (Analog/BRI) Voice/Fax Parameter Definitions (cont’d) Field Name Values Description DTMF Parameters Duration 60 – 3000 (DTMF) ms DTMF In/Out of Band When DTMF: Out of Band is selected, this setting determines how long each DTMF digit ‘sounds’ or is held. Default = 100 ms. Not supported in 5.02c BRI software. Out of Band, or Inband When DTMF Out of Band is selected, the MultiVOIP detects DTMF tones at its input and regenerates them at its output.
Technical Configuration (Analog/BRI) MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Determines whether selection of coder Auto-matic is manual or automatic. When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max Bandwidth setting. G.723, G.729, or G.711 are negotiated. Select from a range of coders with Selected G.
MultiVOIP User Guide Technical Configuration (Analog/BRI) Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silence Y/N Determines whether silence compression is enabled (checked) for this voice channel. Compression With Silence Compression enabled, the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel. Default = on.
Technical Configuration (Analog/BRI) MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Dynamic Jitter Dynamic Dynamic Jitter defines a minimum and Jitter Buffer a maximum jitter value for voice communications. When receiving voice packets from a remote MultiVOIP, varying delays between packets may occur due to network traffic problems. This is called Jitter. To compensate, the MultiVOIP uses a Dynamic Jitter Buffer.
MultiVOIP User Guide Technical Configuration (Analog/BRI) Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter Maximum Jitter Value 60 to 400 ms The maximum dynamic jitter buffer of 400 milliseconds is the maximum delay tolerable over a high jitter network. Default = 300 msec Optimizat-ion Factor 0 to 12 The Optimization Factor determines how quickly the length of the Dynamic Jitter Buffer is changed based on actual jitter encountered on the network.
Technical Configuration (Analog/BRI) MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic Disconnection -- The Automatic Disconnection group provides four options which can be used singly or in any combination. Jitter Value 1-65535 milliseconds The Jitter Value defines the average inter-arrival packet deviation (in milliseconds) before the call is automatically disconnected. The default is 300 milliseconds.
MultiVOIP User Guide Technical Configuration (Analog/BRI) 9a. (Analog VOIPs). Set Telephony Interface Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar.
Technical Configuration (Analog/BRI) MultiVOIP User Guide In each field, enter the values that fit your particular network. The kinds of parameters for which values must be chosen depend on the type of telephony supervisory signaling or interface used (FXO, E&M, etc.). We present here the various parameters grouped and organized by interface type. Interface: Disabled. If the “Disabled” option is selected, the voip channel itself will be disabled, i.e., non-operational.
MultiVOIP User Guide Technical Configuration (Analog/BRI) FXS Loop Start Parameters. The parameters applicable to FXS Loop Start are shown in the figure below and described in the table that follows. FXS Loop Start Interface: Parameter Definitions Field Name Values Description FXS Loop Start Y/N Enables FXS Loop Start interface type. Inter Digit Timer integer values in seconds This is the length of time that the MultiVOIP will wait between digits.
Technical Configuration (Analog/BRI) MultiVOIP User Guide FXS Loop Start Interface: Parameter Definitions Field Name Values Description Message Waiting Light Y/N Ring Count, FXS integer values FXS Options, Current Loss Y/N 226 Applicable only when MultiVOIP is used with Avaya Magix PBX units equipped with Merlin Messaging Centralized mail.
MultiVOIP User Guide Technical Configuration (Analog/BRI) FXS Ground Start Parameters (not supported). The parameters applicable to FXS Ground Start are shown in the figure below and described in the table that follows. FXS Ground Start Interface: Parameter Definitions Field Name Values Description FXS Ground Start Y/N Enables FXS Loop Start interface type. Inter Digit Timer integer values in seconds This is the length of time that the MultiVOIP will wait between digits.
Technical Configuration (Analog/BRI) MultiVOIP User Guide FXS Ground Start Interface: Parameter Definitions (continued) Field Name Values Description Message Waiting Light Y/N Ring Count, FXS integer values FXS Options, Current Loss Y/N 228 Applicable only when MultiVOIP is used with Avaya Magix PBX units equipped with Merlin Messaging Centralized mail.
MultiVOIP User Guide Technical Configuration (Analog/BRI) FXO Parameters. The parameters applicable to the FXO telephony interface type are shown in the figure below and described in the table that follows.
Technical Configuration (Analog/BRI) MultiVOIP User Guide FXO Interface: Parameter Definitions Field Name Values Description Interface, FXO Y/N Enables FXO functionality Dialing Options Regeneration Pulse, DTMF Determines whether digits generated and sent out will be pulse tones or DTMF. Inter Digit Timer integer values, in seconds This is the length of time that the MultiVOIP will wait between digits. When the time expires, the MultiVOIP will look in the phonebook for the number entered.
MultiVOIP User Guide Technical Configuration (Analog/BRI) FXO Interface: Parameter Definitions (cont’d) Field Name Values Description Dialing Options (cont’d) Inter Digit Regeneration Time milliseconds FXO Disconnect On The length of time between the outputting of DTMF digits. Default = 100 ms. There are three possible criteria for disconnection under FXO: current loss, tone detection, and silence detection. Disconnection can be triggered by more than one of the three criteria.
Technical Configuration (Analog/BRI) MultiVOIP User Guide FXO Interface: Parameter Definitions (cont’d) Field Name Values Description FXO Disconnect On (cont’d) Disconnect Tone Sequence 1st tone pair + 2nd tone pair These are DTMF tone pairs. Values for first tone pair are: *, #, 0, 1-9, and A-D. Values for second tone pair are: none, 0, 1-9, A-D, *, and #. The tone pairs 1-9, 0, *, and # are the standard DTMF pairs found on phone sets.
MultiVOIP User Guide Technical Configuration (Analog/BRI) E&M Parameters. The parameters applicable to the E&M telephony interface type are shown in the figure below and described in the table that follows.
Technical Configuration (Analog/BRI) MultiVOIP User Guide E&M Interface Parameter Definitions Field Name Values Description Interface E&M enables E&M functionality Type Types 1-5. Each type can be 2-wire or 4-wire. Refers to the type of E&M interface being used. Signal Dial Tone or Wink When Dial Tone is selected, no wink is required on the E lead or M lead in the call initiation or setup. When Wink is selected, a wink is required during call setup.
MultiVOIP User Guide Technical Configuration (Analog/BRI) 9b. (for ISDN-BRI MultiVOIP units). Set ISDN Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar.
Technical Configuration (Analog/BRI) MultiVOIP User Guide In the ISDN BRI Parameters screen, select one of the BRI interfaces and configure it for the particular implementation of ISDN that you will use. Configure each BRI interface per the requirements of your voip system. The MVP410ST has two ISDN-BRI interfaces and four channels; the MVP810ST has four ISDN-BRI interfaces and eight channels.
MultiVOIP User Guide Technical Configuration (Analog/BRI) Note that ISDN BRI parameters are applied on an interface-by-interface basis. However, once you have established a set of ISDN BRI parameters for a particular interface, you can apply this entire set of parameters to another interface by using the Copy Interface button and its dialog box. To copy a set of ISDN BRI parameters to all interfaces, select “Copy to All” and click Copy.
Technical Configuration (Analog/BRI) Field Name Select BRI Interface ISDN-BRI Parameter Definitions Values Description ISDNn for n= 1-2 (410ST) for n=1-4 (810ST) Layer 1 Interface MultiVOIP User Guide either “Terminal” or “Network” In this field, you will choose which ISDN port you are configuring. The 410ST has two ISDN –BRI ports (or “interfaces”); the 810ST has four ISDN-BRI ports (or “interfaces”). Each port has two channels.
MultiVOIP User Guide Technical Configuration (Analog/BRI) ISDN-BRI Parameter Definitions (continued) Field Name Values Description Switch Information PCM Law a-law or mu-law TEI n Assignment Automatic or Point-to-Point (for n= 0-7) SPID 0 SPID 1 “A-law” is an analog-to-digital compression/expansion standard used in Europe. “Mu-law” is the North American standard. See the table below of PCM-Law defaults based on country and operator.
Technical Configuration (Analog/BRI) MultiVOIP User Guide Country and Operator options for the MVP-410ST/810ST voip units are listed below.
MultiVOIP User Guide Technical Configuration (Analog/BRI) 10. Set SNMP Parameters (Remote Voip Management). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. To make the MultiVOIP controllable by a remote PC running the MultiVoipManager software, check the “Enable SNMP Agent” box on the SNMP Parameters screen.
Technical Configuration (Analog/BRI) MultiVOIP User Guide In each field, enter the values that fit your particular system.
MultiVOIP User Guide Technical Configuration (Analog/BRI) The SNMP Parameter fields are described in the table below. SNMP Parameter Definitions Field Name Values Description Enable SNMP Agent Y/N Enables the SNMP code in the firmware of the MultiVOIP. This must be enabled for the MultiVOIP to communicate with and be controllable by the MultiVoipManager software. Default: disabled Trap Manager Parameters Address 4 places; n.n.n.n n = 0-255 Community Name IP address of MultiVoipManager PC.
Technical Configuration (Analog/BRI) MultiVOIP User Guide 11. Set Regional Parameters (Phone Signaling Tones & Cadences). ). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar.
MultiVOIP User Guide Technical Configuration (Analog/BRI) The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), and ring tone. In each field, enter the values that fit your particular system.
Technical Configuration (Analog/BRI) MultiVOIP User Guide The Regional Parameters fields are described in the table below. Field Name “Regional Parameter” Definitions Values Description Country/ Region USA, Japan, UK, Custom Note: “Survivability” tone indicates a special type of call-routing redundancy & applies to MultiVantage voip units only.
MultiVOIP User Guide Technical Configuration (Analog/BRI) “Regional Parameter” Definitions (cont’d) Field Name Values Description Cadence (msec) On/Off Custom (button) n/n/n/n four integer time values in milli-seconds; zero value for dial-tone indicates continuous tone -- 247 On/off pattern of tone durations used to denote phone ringing, phone busy, connection unobtainable (fast busy), dial tone (“0” indicates continuous tone), survivability, and re-order.
Technical Configuration (Analog/BRI) MultiVOIP User Guide 12. Set Custom Tones and Cadences (optional). The Regional Parameters dialog box has a secondary dialog box that allows you to customize DTMF tone pairs to create unique ring-tonesdial-tones, busy-tones or “unobtainable” tones (fast busy signal) or “re-order” tones (telling the user that she must hang up an off-hook phone) or “survivability” tones (an indication of call-routing redundancy in MultiVantage systems only) for your system.
MultiVOIP User Guide Technical Configuration (Analog/BRI) The Custom Tone-Pair Settings fields are described in the table below. Custom Tone-Pair Settings Definitions Field Name Values Description Tone Pair dial tone, busy tone, ring tone, ‘unobtainable’ tone, survivability tone, re-order tone Identifies the type of telephony signaling tone for which frequencies are being specified. TONE PAIR VALUES About Defaults: US telephony values are used as defaults on this screen.
Technical Configuration (Analog/BRI) MultiVOIP User Guide Custom Tone-Pair Settings Definitions Field Name Values Description Cadence 1 integer time value in milli-seconds; zero value for dial-tone indicates continuous tone On/off pattern of tone durations used to denote phone ringing, phone busy, dial tone (“0” indicates continuous tone) survivability and re-order.
MultiVOIP User Guide Technical Configuration (Analog/BRI) 13. Set SMTP Parameters (Log Reports by Email). The SMTP Parameters screen is applicable when the VOIP administrator has chosen to receive log reports by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SMTP” in the SMTP Parameters screen.). The SMTP Parameters screen can be reached by pulldown menu, keyboard shortcut, or sidebar.
Technical Configuration (Analog/BRI) MultiVOIP User Guide The SMTP Parameters screen is shown below. Field Name “SMTP Parameters” Definitions Values Description Enable SMTP Y/N In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP” in the Logs screen. Login Name alpha-numeric, per email domain This is the User Name for the MultiVOIP unit’s email account.
MultiVOIP User Guide Technical Configuration (Analog/BRI) ...... “SMTP Parameters” Definitions (cont’d) Field Name Values Description Mail Type text or html Mail type in which log reports will be sent. Subject text User specified. Subject line that will appear for all emailed log reports for this MultiVOIP unit. Reply-To Address email address Recipient Address email address Mail Criteria Number of Records integer Number of Days integer 253 User specified.
Technical Configuration (Analog/BRI) MultiVOIP User Guide The SMTP Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to customize email log messages for the MultiVOIP. The MultiVOIP software logs data about many aspects of the call traffic going through the MultiVOIP. The Custom Fields screen lets you pick which aspects will be included in the email log reports. “Custom Fields” Definitions Field Description Select All Log report to include all fields shown.
MultiVOIP User Guide Technical Configuration (Analog/BRI) “Custom Fields” Definitions (cont’d) Field Description Field Description Outbound Digits put out by MultiVOIP onto the phone line. Prefix Matched When selected, the phonebook prefix matched in processing the call will be listed in log. Digits Call Status Successful or unsuccessful. From Details Gateway Originating gateway Number IP Addr IP address where call originated. Gatew N.
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MultiVOIP User Guide Technical Configuration (Analog/BRI) 14. Set Log Reporting Method. The Logs screen lets you choose how the VoIP administrator will receive log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it. Log reports can be received in one of three ways: A. in the MultiVOIP program (GUI), B. via email (SMTP), or C. at the MultiVoipManager remote voip system management program (SNMP).
Technical Configuration (Analog/BRI) MultiVOIP User Guide If you enable console messages, you can customize the types of messages to be included/excluded in log reports by clicking on the “Filters” button and using the Console Messages Filter Settings screen (see subsequent page). If you use the logging function, select the logging option that applies to your VoIP system design. If you intend to use a SysLog Server program for logging, click in that Enable check box.
MultiVOIP User Guide Field Name Enable Console Messages Technical Configuration (Analog/BRI) “Logs” Screen Definitions Values Description Y/N Allows MultiVOIP debugging messages to be read via a basic terminal program like HyperTerminal ™ or equivalent. Normally, this should be disabled because it uses MultiVOIP processing resources. Console messages are meant for tech support personnel.
Technical Configuration (Analog/BRI) MultiVOIP User Guide To customize console messages by category and/or by channel, click on “Filters” and use the Console Messages Filters Settings screen.
MultiVOIP User Guide Technical Configuration (Analog/BRI) 15. Set Supplementary Services Parameters. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. This screen is not supported in BRI 5.02c software. Accessing “Supplementary Services” Parameters Pulldown Icon Shortcut Sidebar Ctrl + Alt +H Supplementary Services features derive from the H.450 standard, which brings to voip telephony functionality once only available with PSTN or PBX telephony.
Technical Configuration (Analog/BRI) MultiVOIP User Guide In each field, enter the values that fit your particular network. Of the features implemented under Supplementary Services, three are very closely related: Call Transfer, Call Hold, and Call Waiting. Call Name Identification is similar but not identical to the premium PSTN feature commonly known as Caller ID. Call Transfer. Call Transfer allows one party to re-connect the party with whom they have been speaking to a third party.
MultiVOIP User Guide Technical Configuration (Analog/BRI) the channel over which the call is being originated (for example, “Calling Party - Omaha Sales Office Line 2”). If that voip channel is dedicated to a certain individual, the descriptor could say that, as well (for example “Calling Party - Harold Smith in Omaha”). When the home voip receives a call from any remote voip, the home voip sends a status message back to that caller.
Technical Configuration (Analog/BRI) MultiVOIP User Guide The Supplementary Services fields are described in the tables below. Supplementary Services Parameter Definitions (Not supported in BRI 5.02c software.) Field Name Values Description Select Channel 1-2 (210); 1-4 (410); 1-8 (810) The channel to be configured is selected here. Call Transfer Enable Y/N Select to enable the Call Transfer function in the voip unit.
MultiVOIP User Guide Technical Configuration (Analog/BRI) Supplementary Services Definitions (cont’d) Field Name Values Description Call Hold Enable Y/N Select to enable Call Hold function in voip unit. Call Hold allows one party to maintain an idle (non-talking) connection with another party while receiving another call (Call Waiting), while initiating another call (Call Transfer), or while performing some other call management function.
Technical Configuration (Analog/BRI) MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Call Name Identification Enable Values Description Enables CNI function. Call Name Identification is not the same as Caller ID. When enabled on a given voip unit currently being controlled by the MultiVOIP GUI (the ‘home voip’), Call Name Identification sends an identifier and status information to the administrator of the remote voip involved in the call.
MultiVOIP User Guide Technical Configuration (Analog/BRI) Supplementary Services Definitions (cont’d) Field Name Calling Party, Allowed Name Type (CNI) Values Description If the ‘home’ voip unit is originating the call and Calling Party is selected, then the identifier (from the Caller Id field) will be sent to the remote voip unit being called. The Caller Id field gives the remote voip administrator a plainlanguage identifier of the party that is originating the call occurring on a specific channel.
Technical Configuration (Analog/BRI) MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Alerting Party, Allowed Name Type (CNI) Values Description If the ‘home’ voip unit is receiving the call and Alerting Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the call is ringing. This field is applicable only when the ‘home’ voip unit is receiving the call. Example.
MultiVOIP User Guide Technical Configuration (Analog/BRI) Supplementary Services Definitions (cont’d) Field Name Busy Party, Allowed Name Type (CNI) Values Description If the ‘home’ voip unit is receiving a call directed toward an already engaged channel or phone station and Busy Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the channel or called party is busy.
Technical Configuration (Analog/BRI) MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Connected Party, Allowed Name Type (CNI) Values Description If the ‘home’ voip unit is receiving a call and Connected Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the attempted call has been completed and the connection is made. This field is applicable only when the ‘home’ voip unit is receiving the call. Example.
MultiVOIP User Guide Technical Configuration (Analog/BRI) Supplementary Services Definitions (cont’d) Field Name Values Caller ID Description This is the identifier of a specific channel of the ‘home’ voip unit. The Caller Id field typically describes a person, office, or location, for example, “Harry Smith,” or “Bursar’s Office,” or “Barnesville Factory.” Default -- When this button is clicked, all Supplementary Service parameters are set to their default values.
Technical Configuration (Analog/BRI) MultiVOIP User Guide 16. Set Baud Rate. The Connection option in the sidebar menu has a “Settings” item that includes the baud-rate setting for the COM port of the computer running the MultiVOIP software. First, it is important to note that the default COM port established by the MultiVOIP program is COM1. Do not accept the default value until you have checked the COM port allocation on your PC.
MultiVOIP User Guide Technical Configuration (Analog/BRI) 17. View System Information screen and set updating interval (optional). The System Information screen is not supported in BRI 5.02c software. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar.
Technical Configuration (Analog/BRI) MultiVOIP User Guide This screen presents vital system information at a glance. Its primary use is in troubleshooting. System Information Parameter Definitions Field Name Values Description Boot Code Version nn.nn Indicates the version of the code that is used at the startup (booting) of the voip. The boot code version is independent of the software version. Mac Address alphanumeric Denotes the number assigned as the voip unit’s unique Ethernet address.
MultiVOIP User Guide Technical Configuration (Analog/BRI) The frequency with which the System Information screen is updated is determined by a setting in the Logs screen 18. Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various operating parameters, click on Save Setup in the sidebar.
Technical Configuration (Analog/BRI) MultiVOIP User Guide 19. Creating a User Default Configuration. When a “Setup” (complete grouping of parameters) is being saved, you will be prompted about designating that setup as a “User Default” setup. A User Default setup may be useful as a baseline of site-specific values to which you can easily revert. Establishing a User Default Setup is optional.
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T1 Phonebook Configuration MultiVOIP User Guide Configuring the MVP2400/2410 MultiVOIP Phonebooks When a VoIP serves a PBX system, it’s important that the operation of the VoIP be transparent to the telephone end user. That is, the VoIP should not entail the dialing of extra digits to reach users elsewhere on the network that the VoIP serves.
MultiVOIP User Guide T1 PhoneBook Configuration The first type of call requires an entry in the Outbound PhoneBook of the Miami VOIP and a coordinated entry in the Inbound phonebook of the New York VOIP. These entries would allow the Miami caller to dial the New York office as if its phones were extensions on the Miami PBX. The second type of call similarly requires an entry in the Outbound PhoneBook of the Miami VOIP and a coordinated entry in the Inbound Phonebook of the New York VOIP.
T1 Phonebook Configuration MultiVOIP User Guide Phonebook configuration screens can be accessed using icons or the sidebar menu.
MultiVOIP User Guide T1 PhoneBook Configuration Phonebook Sidebar Menu 281
T1 Phonebook Configuration MultiVOIP User Guide 1. Go to the PhoneBook Configuration screen (using either the sidebar or drop-down menu).
MultiVOIP User Guide T1 PhoneBook Configuration In consultation with your VOIP administrator, enter the Gateway Name and values for Q.931 parameters and Gatekeeper RAS parameters. Determine whether your voip system will operate with a proxy server. Determine which H.323 version 4 functions you will implement. (They are not always applicable. See field description for each parameter.) If the SPP protocol is used, values for another group of parameters must be specified, as well.
T1 Phonebook Configuration MultiVOIP User Guide The table below describes all fields in the general PhoneBook Configuration screen. PhoneBook Configuration Parameter Definitions Field Name Values Description Gateway Name Y/N This field allows you to specify a name for this MultiVOIP. When placing a call, this name is sent to the remote MultiVOIP for display in Call Progress listings, Logs, etc. Q.931 Parameters Use Fast Start Y/N Enables the H.323 Fast Start procedure.
MultiVOIP User Guide T1 PhoneBook Configuration PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description SIP Proxy Parameters Enable Proxy Y/N Allows the MultiVOIP to work in conjunction with a proxy server. Proxy Server IP Address n.n.n.n where n=0-255 Network address of the proxy server that the voip is using. Port Number User Name Logical port number for proxy communications. Values: alphnumeric Description: Identifier used when proxy server is used in network.
T1 Phonebook Configuration MultiVOIP User Guide PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters Q.931 Multiplexing (Mux) Y/N H.245 Tunneling (Tun) Values: Y/N Signaling for multiple phone calls can be carried on a single port rather than opening a separate signaling port for each call. This conserves bandwidth resources. Description: H.245 messages are encapsulated within the Q.931 call-signaling channel. Among other things, the H.
MultiVOIP User Guide T1 PhoneBook Configuration PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters Parallel H.245 (FS + Tun) Annex –E (AE) Values: Y/N Description: FS (Fast Start or Fast Connect) is a Q.931 feature of H.323v2 to hasten call setup as well as ‘pre-opening’ the media channel before the CONNECT message is sent. This pre-opening is a requirement for certain billing activities. Under Parallel H.
T1 Phonebook Configuration MultiVOIP User Guide PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description Single Port Protocol (SPP) Mode Direct, Client, or Registrar SPP voip systems can operate in two modes: in the direct mode, where all voip gateways have static IP addresses assigned to them; or in the registrar/client mode, where one voip gateway serves as registrar and all other gateways, being its clients, point to that registrar.
MultiVOIP User Guide T1 PhoneBook Configuration PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description Single Port Protocol (SPP) [continued] Client Options Registrar IP Address Registrar Port Registrar Options Keep Alive (in sec.) Client Option fields are active only in registrar/client mode and only for client voip units. This is the IP address of the registrar voip to which this client is assigned. (Default value = 0.0.0.
T1 Phonebook Configuration MultiVOIP User Guide 2. Select PhoneBook Modify and then select Outbound Phone Book/List Entries. Click Add.
MultiVOIP User Guide T1 PhoneBook Configuration 3. The Add/Edit Outbound PhoneBook screen appears. Enter Outbound PhoneBook data for your MVP2400/2410. Note that the Advanced button gives access to the Alternate IP Routing feature, if needed. Alternate IP Routing can be implemented in a secondary screen (as described after the primary screen field definitions below).
T1 Phonebook Configuration MultiVOIP User Guide The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Destination Pattern prefixes, area codes, exchanges, line numbers, extensions Defines the beginning of dialing sequences for calls that will be connected to another VOIP in the system.
MultiVOIP User Guide T1 PhoneBook Configuration Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description Y/N Indicates whether or not gatekeeper is used. H.323 fields Use Gatekeepr H.323 ID The H.323 ID assigned to the destination MultiVOIP. Only valid if “Use Gatekeeper” is enabled for this entry. Gateway Prefix This number becomes registered with the GateKeeper. Call requests sent to the gatekeeper and preceded by this prefix will be routed to the VOIP gateway. Q.
T1 Phonebook Configuration MultiVOIP User Guide Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Transport Protocol Y/N Select if proxy server is used. TCP or Voip administrator must choose UDP between UDP and TCP transmission protocols. UDP is a high-speed, low-overhead connectionless protocol where data is transmitted without acknowledgment, guaranteed delivery, or guaranteed packet sequence integrity.
MultiVOIP User Guide T1 PhoneBook Configuration Add/Edit Outbound Phone Book: Field Def’ns (cont’d) Field Name Values Description SPP Fields Use Registrar Values: Y/N Description: Select this checkbox to use registrar when voip system is operating in the “Registrar/Client” SPP mode. In this mode, one voip (the registrar, as set in Phonebook Configuration screen) has a static IP address and all other voips (clients) point to the registar’s IP address as functionally their own.
T1 Phonebook Configuration MultiVOIP User Guide Clicking on the Advanced button brings up the Alternate Routing secondary screen. This feature provides an alternate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call traffic is temporarily diverted into the PSTN. However, this feature could also be used to divert traffic to a redundant (backup) unit in case one voip unit fails.
MultiVOIP User Guide T1 PhoneBook Configuration Alternate Routing Field Definitions Field Name Values Description Alternate IP Address n.n.n.n where n= 0-255 Alternate destination for outbound data traffic in case of excessive delay in data transmission. Round Trip Delay milliseconds The Round Trip Delay is the criterion for judging when a data pathway is considered blocked.
T1 Phonebook Configuration MultiVOIP User Guide 4. Select PhoneBook Modify and then select Inbound PhoneBook | List Entries.
MultiVOIP User Guide T1 PhoneBook Configuration 5. The Add/Edit Inbound PhoneBook screen appears. Enter Inbound PhoneBook data for your MultiVOIP. The fields of the Add/Edit Inbound PhoneBook screen are described in the table below.
T1 Phonebook Configuration MultiVOIP User Guide Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Description -- Describes the facility or geographical location at which the call originated. Call Forward Parameters Enable Y/N Click the check-box to enable the call-forwarding feature. Forward Condition Uncondit.; Busy No Resp. Unconditional. When Forward Address/ Number IP addr. or phone number Phone number or IP address to which calls will be directed.
MultiVOIP User Guide T1 PhoneBook Configuration Remember that the initial MVP2400/2410 setup must be done locally using the MultiVOIP program. However, after the initial configuration is complete, all of the MVP2400/2410 units in the VOIP system can be configured, reconfigured, and updated from one location using the MultiVoipManager software program. T1 Phonebook Examples The following example demonstrates how Outbound and Inbound PhoneBook entries work in a situation of multiple area codes.
T1 Phonebook Configuration MultiVOIP User Guide An outline of the equipment setup in both offices is shown below. Local-Call Area Codes: 612, 651, 952 Company HQ. Minneapolis North Sub. area 763 PBX T1 -5174 Digital VoIP 200.2.10.3 -5173 -5172 -5171 717-5170 IP Network R o u t e r Overlay Area Code: 443 Digital T1 VoIP Baltimore Sales Ofc. area 410 PBX -7003 200.2.9.
MultiVOIP User Guide T1 PhoneBook Configuration The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Baltimore facility. The entries in the Minneapolis VOIP’s Inbound PhoneBook match the Outbound PhoneBook entries of the Baltimore VOIP, as shown below.
T1 Phonebook Configuration MultiVOIP User Guide To call the Minneapolis/St. Paul area, a Baltimore employee must dial eleven digits. (In this case, we are assuming that the Baltimore PBX does not require an “8” or “9” to seize an outside phone line.) If a Baltimore employee dials any phone number in the 612 area code, the call will automatically be handled by the company’s voip system. Upon receiving such a call, the Minneapolis voip will remove the digits “1612”.
MultiVOIP User Guide T1 PhoneBook Configuration Similarly, the Inbound PhoneBook for the Baltimore VOIP (shown first below) generally matches the Outbound PhoneBook of the Minneapolis VOIP (shown second below). Notice the extended prefix to be removed: 14103257. This entry allows Minneapolis users to contact Baltimore co-workers as though they were in the Minneapolis facility, using numbers in the range 7000 to 7999. Note also that a comma (as in the entry 9,443) denotes a delay in dialing.
T1 Phonebook Configuration MultiVOIP User Guide The Outbound PhoneBook for the Minneapolis VOIP is shown below. The third destination pattern, “7” facilitates reception of co-worker calls using local-appearing-extensions only. In this case, the “Add Prefix” field value for this phonebook entry would be “1410325” .
MultiVOIP User Guide T1 PhoneBook Configuration Configuring Mixed Digital/Analog VOIP Systems The MVP2400/2410 digital MultiVOIP unit is compatible with analog VOIPs. In many cases, digital and analog VOIP units will appear in the same telephony/IP system. In addition to MVP-210/410/810 MultiVOIP units (Series II units), legacy analog VOIP units (Series I units made by MultiTech) may be included in the system, as well.
T1 Phonebook Configuration MultiVOIP User Guide The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II analog MultiVOIPs (the MVP210 and the MVP410) requires its own inbound and outbound phonebooks. The MVP2410 digital MultiVOIP requires its own inbound and outbound phonebooks, as well.
MultiVOIP User Guide T1 PhoneBook Configuration These seven phone books are shown below. Phone Book for Series I Analog VOIP Host Unit (Site B) VOIP Dir # -ORDestination Pattern IP Address Channel Comments 102 200.2.9.8 2 Site B, FXS channel. 101 200.2.9.8 1 Site B, FXO channel. 421 200.2.9.6 0 Site E FXS channel. 201 200.2.9.7 1 Site A, FXS channel. 1615 xxx xxxx 200.2.9.9 0 (Note 2.) Gives remote voip users access to local PSTN of Site D (Pierre, SD, area code 615). 3xxx 200.2.
T1 Phonebook Configuration MultiVOIP User Guide Note 1. The “x” is a wildcard character. Note 2. By specifying “Channel 0,” we instruct the MVP2400/2410 to choose any available data channel to carry the call. Note 3. Note that Site F key system has only 30 extensions (x7400-7429). This destination pattern (140226374) actually directs calls to 402-263-7430 through 402-263-7499 into the key system, as well. This means that such calls, which belong on the PSTN, cannot be completed.
MultiVOIP User Guide T1 PhoneBook Configuration Outbound Phone Book for MVP2400 Digital VOIP (Site D) Destin. Pattern Remove Prefix Add Prefix 201 1507 1507 101# IP Address Comment 200.2.9.7 To originate calls to Site A (Bismarck). 200.2.9.8 To originate calls to Rochester local PSTN using the FXO channel (channel #1) of the Site B VOIP. To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP. Calls to Site E (Cheyenne).
T1 Phonebook Configuration MultiVOIP User Guide Inbound Phonebook for MVP2400/2410 Digital VOIP (Site D) Remove Prefix 1615 1615 49231 Add Prefix 9, Note 4. Note 5. Channel Number Comment 0 31 0 Allows phone users at remote voip sites to call non-toll numbers within the Site D area code (615; Pierre, SD) over the VOIP network. Allows voip calls directly to employees at Site D (at extensions x3101 to x3199). Note 4. “9” gives PBX station users access to outside line. Note 5.
MultiVOIP User Guide T1 PhoneBook Configuration Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern 201 Remove Prefix Add Prefix IP Address 200.2.9.7 Comment To originate calls to Site A (Bismarck). 1507 1507 101# 200.2.9.8 To originate calls to any PSTN phone in Note 3. Rochester area using the FXO channel (channel #1) of the Site B VOIP. 102 200.2.9.8 To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP (Rochester). 421 200.2.9.
T1 Phonebook Configuration MultiVOIP User Guide Inbound Phonebook for MVP410 Analog VOIP (Site F) Remove Prefix Add Prefix 1402 1402 263740 1402 263741 1402 263742 Channel Number Comment 4 Access to Lincoln local PSTN by users at remote VOIP locations via FXO port at Site F. Gives remote voip users access to extension of key phone system at Site F (Lincoln). Because call is completed at key system, abbreviated dialing (4 digits) is not workable.
MultiVOIP User Guide T1 PhoneBook Configuration Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Pattern 201 Remove Prefix Add Prefix IP Address 200.2.9.7 Comment To originate calls to Site A. 1507 1507 101# 200.2.9.8 To originate calls to any PSTN phone in Note 3. Rochester area using the FXO channel (channel #1) of the Site B VOIP. 102 200.2.9.8 To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP. 1402 200.2.9.
T1 Phonebook Configuration MultiVOIP User Guide Inbound Phonebook for MVP210 Analog VOIP (Site E) Remove Prefix Add Prefix 421 Channel Number Comment 1 Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial tone from Site B. 3. Dial 7175662. 4. Await completion. Talk. Site A calling Site C, Method 2 1. Dial 101#7175662 2. Await completion. Talk. Note: Some analog VOIP gateways will allow completion by Method 2. Others will not. Site C calling Site A 1.
MultiVOIP User Guide T1 PhoneBook Configuration Site D calling Site C 1. Dial 9,15077175662. 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to the VOIP. 3. PBX at Site D is programmed to divert all calls made to the 507 area code and exchange 717 into the VOIP network.
T1 Phonebook Configuration MultiVOIP User Guide Site D calling Site F A voip call from Pierre PBX to extension 7424 on the key telephone system in Lincoln, Nebraska. A. The required entry in the Pierre Outbound Phonebook to facilitate origination of the call, would be 1402263742. The call would be directed to the Lincoln voip’s IP address, 200.2.9.5. (Generally on such a call, the caller would have to dial an initial “9.” But typically the PBX would not pass the initial “9” to the voip.
MultiVOIP User Guide T1 PhoneBook Configuration Site F calling Site D A voip call from a Lincoln key extension to extension 3117 on the PBX in Pierre, South Dakota. A. The required entry in the Lincoln Outbound Phonebook to facilitate origination of the call, would be “31”. The string “1615492” would have to be added as a prefix. The call would be directed to the Pierre voip’s IP address, 200.2.9.9. B.
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MultiVOIP User Guide E1 PhoneBook Configuration MVP3010 Inbound and Outbound MultiVOIP Phonebooks Important Definition: The MultiVOIP’s Outbound phonebook lists the phone stations it can call; its Inbound phonebook describes the dialing sequences that can be used to call that MultiVOIP and how those calls will be directed. When a VOIP serves a PBX system, the operation of the VOIP should be transparent to the telephone end user and savings in long-distance calling charges should be enjoyed.
E1 Phonebook Configuration MultiVOIP User Guide Free Calls: One VOIP Site to Another The most direct use of the VOIP system is making calls between the offices where the VOIPs are located. Consider, for example, the Wren Clothing Company. This company has VOIP-equipped offices in London, Paris, and Amsterdam, each served by its own PBX. VOIP calls between the three offices completely avoid international long-distance charges. These calls are free.
MultiVOIP User Guide E1 PhoneBook Configuration Local Rate Calls: Within Local Calling Area of Remote VOIP In the second use of the VOIP system, the local calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, international calls can be made at local calling rates. For example, suppose that Wren Clothing buys its zippers from The Bluebird Zipper Company in the western part of metropolitan London.
E1 Phonebook Configuration MultiVOIP User Guide Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam to call anywhere in Paris at local rates; it allows Wren Clothing employees in Paris and London to call anywhere in Amsterdam at local rates. United Kingdom Wren Clothing Co. VOIP/PBX Site London Wren Clothing Co. VOIP/PBX Site Amsterdam 5 5 The Netherlands Wren Clothing Co.
MultiVOIP User Guide E1 PhoneBook Configuration National Rate Calls: Within Nation of Remote VOIP Site In the third use of the VOIP system, the national calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, international calls can be made at national calling rates. Again, significant savings are possible. For example, suppose that the Wren Clothing Company buys its buttons from the Chickadee Button Company in the Dutch city of Rotterdam.
E1 Phonebook Configuration MultiVOIP User Guide Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam to call anywhere in France at French national rates; it allows Wren Clothing employees in Paris and Amsterdam to call anywhere in the United Kingdom at its national rates. United Kingdom Wren Clothing Co. VOIP/PBX Site London 5 5 Wren Clothing Co. VOIP/PBX Site Amsterdam The Netherlands Wren Clothing Co.
MultiVOIP User Guide E1 PhoneBook Configuration the VOIP system. The Outbound Phonebook for that VOIP unit must have a destination pattern entry that includes the ‘called’ phone (that is, the phone completing the call). The Inbound Phonebook of the VOIP where the call is completed must have a destination pattern entry that includes the digit sequence dialed by the originating phone station. The PhoneBook Configuration procedure below is brief, but it is followed by an example case.
E1 Phonebook Configuration MultiVOIP User Guide Phonebook configuration screens can be accessed using icons or the sidebar menu.
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E1 Phonebook Configuration MultiVOIP User Guide Phonebook Configuration Procedure 1. Go to the PhoneBook Configuration screen (using either the sidebar menu, drop-down menu, or icon).
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E1 Phonebook Configuration MultiVOIP User Guide In consultation with your VOIP administrator, enter the Gateway Name and values for Q.931 parameters and Gatekeeper RAS parameters. Determine whether your voip system will operate with a proxy server. Determine which H.323 version 4 functions you will implement. (They are not always applicable. See field description for each parameter.) If the SPP protocol is used, values for another group of parameters must be specified, as well.
MultiVOIP User Guide E1 PhoneBook Configuration The table below describes all fields in the PhoneBook Configuration screen. PhoneBook Configuration Parameter Definitions Field Name Values Description Gateway Name Y/N This field allows you to specify a name for this MultiVOIP. When placing a call, this name is sent to the remote MVP3000 for display in Call Progress listings, Logs, etc. Q.931 Parameters Use Fast Start Y/N Call Signaling Port port number Enables the H.323 Fast Start procedure.
E1 Phonebook Configuration MultiVOIP User Guide PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description SIP Proxy Parameters Enable Proxy Y/N Proxy Server IP Address n.n.n.n where n=0-255 Network address of the proxy server that the voip is using. Port Number Logical port number for proxy communications. User Name Identifier used when proxy server is used in network.
MultiVOIP User Guide E1 PhoneBook Configuration PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters Q.931 Multiplexing (Mux) Y/N Signaling for multiple phone calls can be carried on a single port rather than opening a separate signaling port for each call. This conserves bandwidth resources. H.245 Tunneling (Tun) Y/N H.245 messages are encapsulated within the Q.931 call-signaling channel. Among other things, the H.
E1 Phonebook Configuration MultiVOIP User Guide PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters Parallel H.245 (FS + Tun) Y/N Annex –E (AE) Y/N FS (Fast Start or Fast Connect) is a Q.931 feature of H.323v2 to hasten call setup as well as ‘preopening’ the media channel before the CONNECT message is sent. This pre-opening is a requirement for certain billing activities. Under Parallel H.
MultiVOIP User Guide E1 PhoneBook Configuration PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description Single Port Protocol (SPP) Mode Direct, Client, or Registrar SPP voip systems can operate in two modes: in the direct mode, where all voip gateways have static IP addresses assigned to them; or in the registrar/client mode, where one voip gateway serves as registrar and all other gateways, being its clients, point to that registrar.
E1 Phonebook Configuration MultiVOIP User Guide PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description Single Port Protocol (SPP) [cont’d] Client Options Registrar IP Address Registrar Port Registrar Options Keep Alive (in sec.) Client Option fields are active only in registrar/client mode and only for client voip units. This is the IP address of the registrar voip to which this client is assigned. (Default value = 0.0.0.0; effectively, there is no useful default value.
MultiVOIP User Guide E1 PhoneBook Configuration 2. Select PhoneBook Modify and then select Outbound Phone Book/List Entries. Click Add.
E1 Phonebook Configuration MultiVOIP User Guide 3. The Add/Edit Outbound PhoneBook screen appears. Enter Outbound PhoneBook data for your MVP3010. Note that the Advanced button gives access to the Alternate IP Routing feature, if needed. Alternate IP Routing can be implemented in a secondary screen (as described after the primary screen field definitions below).
MultiVOIP User Guide E1 PhoneBook Configuration The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Destination Pattern prefixes, area codes, exchanges, line numbers, extensions Defines the beginning of dialing sequences for calls that will be connected to another VOIP in the system.
E1 Phonebook Configuration MultiVOIP User Guide Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description Y/N Indicates whether or not gatekeeper is used. H.323 fields Use Gatekeepr H.323 ID The H.323 ID assigned to the destination MultiVOIP. Only valid if “Use Gatekeeper” is enabled for this entry. Gateway Prefix This number becomes registered with the GateKeeper. Call requests sent to the gatekeeper and preceded by this prefix will be routed to the VOIP gateway. Q.
MultiVOIP User Guide E1 PhoneBook Configuration Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Transport Protocol Y/N Select if proxy server is used. TCP or Voip administrator must choose UDP between UDP and TCP transmission protocols. UDP is a high-speed, low-overhead connectionless protocol where data is transmitted without acknowledgment, guaranteed delivery, or guaranteed packet sequence integrity.
E1 Phonebook Configuration MultiVOIP User Guide Add/Edit Outbound Phone Book: Field Def’ns (cont’d) Field Name Values Description SPP Fields Use Registrar Values: Y/N Description: Select this checkbox to use registrar when voip system is operating in the “Registrar/Client” SPP mode. In this mode, one voip (the registrar, as set in Phonebook Configuration screen) has a static IP address and all other voips (clients) point to the registar’s IP address as functionally their own.
MultiVOIP User Guide E1 PhoneBook Configuration Clicking on the Advanced button brings up the Alternate Routing secondary screen. This feature provides an alternate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call traffic is temporarily diverted into the PSTN. However, this feature could also be used to divert traffic to a redundant (backup) unit in case one voip unit fails.
E1 Phonebook Configuration MultiVOIP User Guide Alternate Routing Field Definitions Field Name Values Description Alternate IP Address n.n.n.n where n= 0-255 Alternate destination for outbound data traffic in case of excessive delay in data transmission. Round Trip Delay milliseconds The Round Trip Delay is the criterion for judging when a data pathway is considered blocked.
MultiVOIP User Guide E1 PhoneBook Configuration 5. The Add/Edit Inbound PhoneBook screen appears. Enter Inbound PhoneBook data for your MVP3010. The fields of the Add/Edit Inbound PhoneBook screen are described in the table below.
E1 Phonebook Configuration MultiVOIP User Guide Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Description -- Describes the facility or geographical location at which the call originated. Call Forward Parameters Enable Y/N Click the check-box to enable the call-forwarding feature. Forward Condition Uncondit.; Busy No Resp. Unconditional. When Forward Address/ Number IP addr. or phone number Phone number or IP address to which calls will be directed.
MultiVOIP User Guide E1 PhoneBook Configuration 6. When your Outbound and Inbound PhoneBook entries are completed, click on Save Setup in the sidebar menu to save your configuration. You can change your configuration at any time as needed for your system. Remember that the initial MVP3010 setup must be done locally using the MultiVOIP program.
E1 Phonebook Configuration MultiVOIP User Guide France Country Code: 33 Lille Paris: Area 01 Reims Rouen Strasbourg Nantes Bordeaux Lyon Toulouse Marseille 350
MultiVOIP User Guide E1 PhoneBook Configuration The Netherlands Country Code: 31 058 Leeuwarden Texel 0222 050 Groningen Den Helder 0223 038 Zwolle Beverwijk 0251 0299 Purmerend Haarlem 023 Aalsmeer0297 070 The Hague 020 Amsterdam 053 Enschede 0294 Weesp 010 Rotterdam 0118 Middelburg 026 Arnhem 040 Eindhoven 043 Maastricht 351
E1 Phonebook Configuration MultiVOIP User Guide An outline of the equipment setup in these three offices is shown below. Wren Clothing Co. London Office Country Code: +44 Area Code: 0208 E1 PBX -5174 Digital VoIP 200.2.10.3 -5173 -5172 IP Network -5171 979-5170 Wren Clothing Co. Paris Office Country Code: +33 Area Code: 01 PBX -29 83 E1 Digital VoIP 200.2.9.7 R o u t e r Digital VoIP Wren Clothing Co. Amsterdam Office Country Code: +31 Area/City Code: 020 200.2.8.
MultiVOIP User Guide E1 PhoneBook Configuration The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s London facility The Inbound PhoneBook for the London VOIP is shown below. NOTE: Commas are allowed in the Inbound Phonebook, but not in the Outbound Phonebook. Commas denote a brief pause for a dial tone, allowing time for the PBX to get an outside line.
E1 Phonebook Configuration MultiVOIP User Guide The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Paris facility. The Inbound PhoneBook for the Paris VOIP is shown below.
MultiVOIP User Guide E1 PhoneBook Configuration The screen below shows Outbound PhoneBook entries for the VOIP in the company’s Amsterdam facility. The Inbound PhoneBook for the Amsterdam VOIP is shown below.
E1 Phonebook Configuration MultiVOIP User Guide Configuring Digital & Analog VOIPs in Same System The MVP3010 digital MultiVOIP unit is compatible with analog VOIPs. In many cases, digital and analog VOIP units will appear in the same telephony/IP system. In addition to MVP-210/410/810 MultiVOIP units (Series II units), legacy analog VOIP units (Series I units made by MultiTech) may be included in the system, as well.
MultiVOIP User Guide E1 PhoneBook Configuration The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II analog MultiVOIPs (the MVP210 and the MVP410) requires its own inbound and outbound phonebooks. The MVP3010 digital MultiVOIP requires its own inbound and outbound phonebooks, as well.
E1 Phonebook Configuration MultiVOIP User Guide These seven phone books are shown below. Phone Book for Analog VOIP Host Unit (Site B) VOIP Dir # IP Address Channel Comments -ORDestination Pattern 102 200.2.9.8 2 Site B, FXS channel. (Reading, UK) 101 200.2.9.8 1 Site B, FXO channel. (Reading, UK) 201 200.2.9.7 1 Site A, FXS channel. (Birmingham) 421 200.2.9.6 0 Site E, FXS channel. (Carlisle, UK) 018226374 200.2.9.
MultiVOIP User Guide E1 PhoneBook Configuration Phone Book for Analog VOIP Host Unit (Site B) (continued) VOIP Dir # IP Address Channel Comments -ORDestination Pattern 0207 200.2.9.9 0 Gives remote voip users xxx (Note 2.) access to phone numbers in xxxx 0207 area code (Inner London) in which Site D is located. 0208 xxx xxxx 200.2.9.9 0 (Note 2.) Gives remote voip users access to phone numbers in 0208 area code (Outer London) for which calls are local from Site D (Inner London). Note 1.
E1 Phonebook Configuration MultiVOIP User Guide The Outbound PhoneBook of the MVP3010 is shown below. Outbound Phone Book for MVP3010 Digital VOIP (Site D) Destin. Pattern Remov e Prefix Add Prefix 201 901189 901189 101# IP Address Comment 200.2.9.7 To originate calls to Site A (Birmingham). To originate calls to any PSTN phone in Reading area using the FXO channel (channel #1) of the Site B VOIP (Reading, UK). Calls to Site E (Carlisle).
MultiVOIP User Guide E1 PhoneBook Configuration The Inbound PhoneBook of the MVP3010 is shown below. Inbound Phone Book for MVP3010 Digital VOIP (Site D) Remove Prefix Add Prefix Channel Number Comments 0207 9,7 Note 4. Note 5. 0 0208 9,8 Note 4. Note 5. 3 0 Allows phone users at remote voip sites to call local numbers (those within the Site D area code, 0207, Inner London) over the VOIP network.
E1 Phonebook Configuration MultiVOIP User Guide Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern 201 Remove Prefix Add Prefix IP Address 200.2.9.7 Comment To originate calls to Site A (Birmingham). 01189 0118 101# 200.2.9.8 To originate calls to any PSTN phone in Note 3. Reading area using the FXO channel (channel #1) of the Site B VOIP. 102 200.2.9.8 To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP (Reading). 421 200.2.9.
MultiVOIP User Guide E1 PhoneBook Configuration Inbound Phonebook for MVP410 Analog VOIP (Site F) Remove Prefix 01822 0182 263 740 0182 263 741 0182 263 742 Add Prefix 2 Channel Number Comment 4 Calls to Tavistock local PSTN through FXO port (Port #4) at Site F. 740. 0 741. 0 Gives remote voip users, access to extensions of key phone system atTavistock office. Because call is completed at key system, abbreviated dialing (3digits) is not workable.
E1 Phonebook Configuration MultiVOIP User Guide Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Pattern 201 Remove Prefix Add Prefix IP Address 200.2.9.7 Comment To originate calls to Site A (Birmingham). 01189 0118 101# 200.2.9.8 To originate calls to any PSTN phone in Note 3. Reading area using the FXO channel (channel #1) of the Site B VOIP. 102 200.2.9.8 To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP (Reading). 01822 01822 -200.2.9.
MultiVOIP User Guide E1 PhoneBook Configuration Inbound Phonebook for MVP210 Analog VOIP (Site E) Remove Prefix 421 Add Prefix Channel Number Comment 1 Call Completion Summaries Site A calling Site C, Method 1 1. 2. 3. 4. Dial 101. Hear dial tone from Site B. Dial 9435632. Await completion. Talk. Site A calling Site C, Method 2 5. 6. Dial 101#9435632 Await completion. Talk. Note: Some analog VOIP gateways will allow completion by Method 2. Others will not. Site C calling Site A 1. 2. 3. 4.
E1 Phonebook Configuration MultiVOIP User Guide Site D calling Site C 1. Dial 901189435632. 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to the VOIP. 3. PBX at Site D is programmed to divert all calls made to the 118 area code and exchange 943 into the VOIP network.
MultiVOIP User Guide E1 PhoneBook Configuration Site D calling Site F A voip call from Inner London PBX to extension 7424 on the key telephone system in Tavistock, UK. A. The required entry in the London Outbound Phonebook to facilitate origination of the call, would be 90182263742. The call would be directed to the Tavistock voip’s IP address, 200.2.9.5. (Generally on such a call, the caller would have to dial an initial “9”. But typically the PBX would not pass the initial “9” dialed to the voip.
E1 Phonebook Configuration MultiVOIP User Guide Site F calling Site D A voip call from a Tavistock key extension to extension 3117 on the PBX in Inner London. A. The required entry in the Tavistock Outbound Phonebook to facilitate origination of the call, would be “3”. The string 02073988 is added, preceding the “3”. The call would be directed to the Inner London voip’s IP address, 200.2.9.9. B.
MultiVOIP User Guide E1 PhoneBook Configuration International Telephony Numbering Plan Resources Due to the expansion of telephone number capacity to accommodate pagers, fax machines, wireless telephony, and other new phone technologies, numbering plans have been changing worldwide. Many new area codes have been established; new service categories have been established (for example, to accommodate GSM, personal numbering, corporate numbering, etc.).
E1 Phonebook Configuration MultiVOIP User Guide use of modems. http://www.numberplan.org/ National and international numbering plans based on direct input from regulators worldwide. Includes lists of telecom carriers per country. http://www.eto.dk/ European Telecommunications Office. Primarily concerned with mobile/wireless radiotelephony, GSM, etc. http://www.eto.dk/ETNS.htm European Telephony Numbering Space. Resources for panEuropean telephony services, standards, etc. Part of ETO site.
Chapter 9: Analog/BRI Phonebook Configuration 371
Analog Phonebook MultiVOIP User Guide Phonebooks for Series II analog MultiVOIP units (MVP130, MVP210, MVP210G, MVP410, MVP410G, MVP810, and MVP810G) and BRI MultiVOIP units (MVP410ST/810ST) are, in principle, configured the same as phonebooks for digital MultiVOIP products that would operate in the same environment (under either North American or European telephony standards, T1 or E1).
Chapter 10: Operation and Maintenance 373
Operation & Maintenance MultiVOIP User Guide Operation and Maintenance Although most Operation and Maintenance functions of the software are in the Statistics group of screens, an important summary appears in the System Information of the Configuration screen group. System Information screen This screen presents vital system information at a glance. Its primary use is in troubleshooting.
MultiVOIP User Guide Operation & Maintenance The frequency with which the System Information screen is updated is determined by a setting in the Logs screen 375
Operation & Maintenance MultiVOIP User Guide Statistics Screens Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP software. About Call Progress Accessing Call-Progress Statistics Channel Icons (Main Screen Lower Left) Channel icons are green when data traffic is present, red when idle.
MultiVOIP User Guide Operation & Maintenance The Call Progress Details Screen 377
Operation & Maintenance MultiVOIP User Guide Call Progress Details: Field Definitions Field Name Values Description Channel 1-n Number of data channel or time slot on which the call is carried. This is the channel for which call-progress details are being viewed. Call Details Duration Hours: Minutes: Seconds The length of the call in hours, minutes, and seconds (hh:mm:ss). Mode Voice or FAX Indicates whether the call being described was a voice call or a FAX call. Voice Coder G.723, G.729, G.
MultiVOIP User Guide Operation & Maintenance Call Progress Details: Field Definitions (cont’d) From – To Details Description Gateway Name alphanumeric string Identifier for the VOIP gateway that handled this call. IP Address x.x.x.x, where x has a range of 0 to 255 IP address from which the call was received. Options SC, FEC Displays VOIP transmission options in use on the current call. These may include Forward Error Correction or Silence Compression.
Operation & Maintenance MultiVOIP User Guide Call Progress Details: Field Definitions (cont’d) Field Name Values Description Supplementary Services Status Call on Hold alphanumeric Describes held call by its IP address source, location/gateway identifier, and hold duration. Location/gateway identifiers comes from Gateway Name field in Phone Book Configuration screen of remote voip.
MultiVOIP User Guide Operation & Maintenance Call Progress Details: Field Definitions (cont’d) Field Name Values Description Supplementary Services Status Caller ID There are four values: “Calling Party + identifier”; “Alerting Party + identifier”; “Busy Party + identifier”; and “Connected Party + identifier” This field shows the identifier and status of a remote voip (which has Call Name Identification enabled) with which this voip unit is currently engaged in some voip transmission.
Operation & Maintenance MultiVOIP User Guide About Logs The Logs Accessing “Statistics: Logs” Pulldown Icon Shortcut Sidebar Alt + L The Logs Screen 382
MultiVOIP User Guide Operation & Maintenance Logs Screen Details: Field Definitions Field Name Values Description Event # column 1 or higher Start Date,Time column dd:mm:yyyy hh:mm:ss Duration column hh:mm:ss Status column success or failure Mode column voice or FAX From column gateway name To column gateway name All calls are assigned an event number in chronological order, with the most recent call having the highest event number. The starting time of the call (event).
Operation & Maintenance MultiVOIP User Guide Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details (cont’d) Packets loss (lost) integer value Voice coder Packets received G.723, G.729, G.711, etc. integer value Bytes received integer value Outbound digits 0-9, #, * The number of voice packets from this call that were lost after being received from the IP network. The voice coder being used on this call.
MultiVOIP User Guide Operation & Maintenance Logs Screen Details: Field Definitions (cont’d) Supplementary Services Info (Not supported in BRI 502c software.) Call Transferred To Call Forwarded To CT Ph# phone number string phone number string phone number string Number of party called in transfer. Number of party called in forwarding. Call Transfer phone number. About Reports This feature not implemented as of this writing.
Operation & Maintenance MultiVOIP User Guide About IP Statistics Accessing IP Statistics Pulldown Icon Shortcut Sidebar Alt + I IP Statistics Screen 386
MultiVOIP User Guide Operation & Maintenance IP Statistics: Field Definitions Field Name Values Description UDP versus TCP. (User Datagram “Clear” button -- Total Packets Transmitt ed integer value Received integer value Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data across an IP network. By contrast, TCP provides reliable, connection-oriented transmission of data. Both TCP and UDP split data into packets called “datagrams.
Operation & Maintenance MultiVOIP User Guide IP Statistics: Field Definitions (cont’d) Field Name Values Total Packets (cont’d) Received with Errors integer value UDP Packets Description Sum of data packets of all types. Total number of error-laden packets received by this VOIP gateway since the last “clearing” or resetting of the counter within the MultiVOIP software. User Datagram Protocol packets.
MultiVOIP User Guide Operation & Maintenance IP Statistics: Field Definitions (cont’d) RTP Packets Voice signals are transmitted in Realtime Transport Protocol packets. RTP packets are a type or subset of UDP packets. Transmitt ed integer value Number of RTP packets transmitted by this VOIP gateway since the last “clearing” or resetting of the counter within the MultiVOIP software.
Operation & Maintenance MultiVOIP User Guide About Packetization Time You can use the Packetization Time screen to specify definite packetization rates for coders selected in the Voice/FAX Parameters screen (in the “Coder Options” group of fields). The Packetization Time screen is accessible under the “Advanced” options entry in the sidebar list of the main voip software screen.
MultiVOIP User Guide Operation & Maintenance Packetization Time Screen Packetization rates can be set separately for each channel. The table below presents the ranges and increments for packetization rates.
Operation & Maintenance MultiVOIP User Guide Once the packetization rate has been set for one channel, it can be copied into other channels.
MultiVOIP User Guide Operation & Maintenance About T1/E1 and BRI Statistics Accessing T1 Statistics Pulldown Icon Shortcut Sidebar Alt + T The T1 and E1 Statistics screens are only accessible and applicable for the MVP2400, MVP2410, and MVP3010. The BRI statistics screens are only accessible and applicable for the MVP410ST and MVP810ST .
Operation & Maintenance MultiVOIP User Guide T1 Statistics Screen 394
MultiVOIP User Guide Operation & Maintenance T1 Statistics: Field Definitions Field Name Values Description Red Alarm Integer tally of alarms counted since last reset. The alarm condition declared when a device receives no signal or cannot synchronize to the signal being received. A Red Alarm is generated if the incoming data stream has no transitions for 176 consecutive pulse positions. Blue Alarm Tally since last reset.
Operation & Maintenance MultiVOIP User Guide T1 Statistics: Field Definitions (cont’d) Field Name Values Description Yellow Alarm Tally since last reset. The alarm signal sent by a remote T1/E1 device to indicate that it sees no receive signal or cannot synchronize on the receive signal. [To be supplied.] Frame Search Restart Flag Loss of MultiFrame Alignment Tally since last reset.
MultiVOIP User Guide Operation & Maintenance T1 Statistics: Field Definitions (cont’d) Field Name Values Description Bipolar Violation Integer tally of violation count since last reset. Receive Slip Tally since last reset. Two successive pulses of the same polarity have been received and these pulses are not part of zero substitution. On an AMI-encoded line, this represents a line error. On a B8ZS line, this may represent the substitution for a string of 8 zeroes.
Operation & Maintenance MultiVOIP User Guide E1 Statistics Screen E1 Statistics: Field Definitions Field Name Values Description Red Alarm Integer tally of alarms counted since last reset. The alarm condition declared when a device receives no signal or cannot synchronize to the signal being received. A Red Alarm is generated if the incoming data stream has no transitions for 176 consecutive pulse positions. Blue Alarm Tally since last reset.
MultiVOIP User Guide Operation & Maintenance E1 Statistics: Field Definitions (cont’d) Field Name Values Description Receive Timeslot 16 Alarm Indication Signal Detected alarm indication signal in timeslot 16 according to ITU-T G.775. Indicates the incoming time slot 16 contains less than 4 zeros in each of two consecutive time slot 16 multiframe periods. Transmit Line Short A short exists between the transmit pair for at least 32 consecutive pulses.
Operation & Maintenance MultiVOIP User Guide E1 Statistics: Field Definitions (cont’d) Field Name Values Description Receive Timeslot 16 Loss of MultiFrame Alignment The framing pattern '0000' in 2 consecutive CAS multiframes were not found or in all time slot 16 of the previous multiframe all bits were reset. Transmit Line Open At least 32 consecutive zeroes were transmitted. Transmit Data Underrun For use by MTS Technical Support Personnel.
MultiVOIP User Guide Operation & Maintenance ISDN BRI Statistics Screen 401
Operation & Maintenance MultiVOIP User Guide ISDN BRI Statistics: Field Definitions Field Name Values Description Select BRI Interface ISDNn In this field, you can choose the ISDN port for which you want to view the status. The 410ST has two ISDN –BRI ports (or “interfaces”); the 810ST has four ISDNBRI ports (or “interfaces”). Each interface has two channels. For n=1-2 (410ST) For n-1-4 (810ST) Layer 1 Interface Status Shows the current Layer 1 status of the ISDN connection.
MultiVOIP User Guide Operation & Maintenance ISDN BRI Statistics: Field Definitions (continued) Field Name Values Description Switch Information: TEI Assignment TEI 0 through TEI 7 0-63 (point-to-point Displays the value for each TEI assigned to the BRI port. The TEI (Terminal Endpoint Identifier) uniquely identifies each device connected to the ISDN physical layer.
Operation & Maintenance MultiVOIP User Guide ISDN BRI Statistics: Field Definitions (continued) Field Name Values Description Switch Information: SPID 1 (SPID 1 number) numeric Status Not Checked, Correct, Incorrect SPID for channel 1 of the BRI interface. Otherwise, same as SPID0 description above. Indicates whether SPID1 is correct, incorrect, or not being checked.
MultiVOIP User Guide Operation & Maintenance About Registered Gateway Details The Registered Gateway Details screen presents a real-time display of the special operating parameters of the Single Port Protocol (SPP). These are configured in the PhoneBook Configuration screen and in the Add/Edit Outbound PhoneBook screen.
Operation & Maintenance MultiVOIP User Guide Registered Gateway Details: Field Definitions Field Name Values Description Column Headings Description alphanumeric This is a descriptor for a particular voip gateway unit. This descriptor should generally identify the physical location of the unit (e.g., city, building, etc.) and perhaps even its location in an equipment rack. IP Address n.n.n.n, The RAS address for the gateway. for n = 0-255 Port Port by which the gateway exchanges H.
MultiVOIP User Guide Operation & Maintenance MultiVoip Program Menu Items After the MultiVoip program is installed on the PC, it can be launched from the Programs group of the Windows Start menu ( Start | Programs | MultiVOIP ____ | … ). In this section, we describe the software functions available on this menu. Several basic software functions are accessible from the MultiVoip software menu, as shown below.
Operation & Maintenance MultiVOIP User Guide MultiVOIP Program Menu (cont’d) Menu Selection Description Download Factory Defaults Select this to return the configuration parameters to the original factory values. Download Firmware Select this to download new versions of firmware as enhancements become available. Download User Defaults To be used after a full set of parameter values, values specified by the user, have been saved (using Save Setup).
MultiVOIP User Guide Operation & Maintenance Date and Time Setup The dialog box below allows you to set the time and date indicators of the MultiVOIP system. Obtaining Updated Firmware Generally, updated firmware must be downloaded from the MultiTech web/FTP site to the user’s PC before it can be downloaded from that PC to the MultiVOIP. Note that the structure of the MultiTech web/FTP site may change without notice. However, firmware updates can generally be found using standard web techniques.
Operation & Maintenance MultiVOIP User Guide If you conduct a search, for example, on the word “MultiVoip,” you will be directed to a list of firmware that can be downloaded. If you choose Support, you can select “MultiVoip” in the Product Support menu and then click on Firmware to find MultiVOIP resources.
MultiVOIP User Guide Operation & Maintenance Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the next 3 screens below pertain to the MVP3010, similar screens will appear for any MultiVOIP model described in this manual. MVP3000x.EXE from ftp.multitech.com Saving: MVP3000x.EXE from ftp.multitech.com Estimated time left: Not known (Opened so far 781 KB) Download to: C:\VoipSystem\MVP3000\...\MVP301f.
Operation & Maintenance MultiVOIP User Guide Generally, the firmware file will be a self-extracting compressed file (with .zip extension), which must be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory.
MultiVOIP User Guide Operation & Maintenance Implementing a Software Upgrade Beginning with the 4.03/6.03 software release, MultiVOIP software can be upgraded locally using a single command at the MultiVOIP Windows GUI, namely Upgrade Software. This command downloads firmware (including the H.323 stack), and factory default settings from the controller PC to the MultiVOIP unit.
Operation & Maintenance MultiVOIP User Guide Download Firmware transfers the firmware (including the H.323 protocol stack) in the PC’s MultiVOIP directory into the nonvolatile flash memory of the MultiVOIP. Download Factory Defaults sets all configuration parameters to the standard default values that are loaded at the MultiTech factory. Upgrade Software implements both the Download Firmware command and the Download Factory Defaults command. Downloading Firmware 1.
MultiVOIP User Guide Operation & Maintenance 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. 4. The MultiVOIP ___- Firmware screen appears saying “MultiVOIP [model number] is up. Reboot to Download Firmware?” Click OK to download the firmware. The “Boot” LED on the MultiVOIP will light up and remain lit during the file transfer process.
Operation & Maintenance MultiVOIP User Guide 5. The program will locate the firmware “.bin” file in the MultiVOIP directory. Highlight the correct (newest) “.bin” file and click Open. 6. Progress bars will appear at the bottom of the screen during the file transfer. The MultiVOIP’s “Boot” LED will turn off at the end of the transfer. 7. The Download Firmware procedure is complete.
MultiVOIP User Guide Operation & Maintenance Downloading CAS Protocols 1. The MultiVoip Configuration program must be off when invoking the Download CAS Protocol command. If it is on, the command will not work. 2. To invoke the Download H.323 PDL command, go to Start | Programs | MVP____ x.xx | Download H.323 PDL.
Operation & Maintenance MultiVOIP User Guide 3. If a password has been established, the Password Verification screen will appear. Type in password and click OK. 4. The MultiVOIP ____- Firmware screen appears saying “MultiVOIP [model number] is up. Reboot to Download Firmware?” Click OK to download the CAS Protocol file(s) to the MultiVOIP. The “Boot” LED on the MultiVOIP will light up and remain lit during the file transfer process.
MultiVOIP User Guide Operation & Maintenance 5. The program will locate the CAS protocol file in the MultiVOIP directory. Highlight the correct (newest) file and click Open. 6. Progress bars will appear at the bottom of the screen during the file transfer. The MultiVOIP’s “Boot” LED will turn off at the end of the transfer. 7. The Download CAS Protocol procedure is complete. Downloading Factory Defaults 1.
Operation & Maintenance MultiVOIP User Guide 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. 4. The MVP____- Firmware screen appears saying “MultiVOIP [model number] is up. Reboot to Download Firmware?” Click OK to download the factory defaults. The “Boot” LED on the MultiVOIP will light up and remain lit during the file transfer process.
MultiVOIP User Guide Operation & Maintenance 5. After the PC gets a response from the MultiVOIP, the Dialog – IP Parameters screen will appear. The user should verify that the correct IP parameter values are listed on the screen and revise them if necessary. Then click OK. 6. Progress bars will appear at the bottom of the screen during the data transfer. The MultiVOIP’s “Boot” LED will turn off at the end of the transfer. 7. The Download Factory Defaults procedure is complete.
Operation & Maintenance MultiVOIP User Guide 2. Before the setup configuration is saved, you will be prompted to save the setup as the User Default Configuration. Select the checkbox and click OK. Save Current Setup as User Default Configuration MultiVOIP _____ will be brought down. OK Cancel Help A user default file will be created. 3. The MVP____- Firmware screen appears saying “MultiVOIP [model number] is up. Reboot to Download Firmware?” Click OK to download the factory defaults.
MultiVOIP User Guide Operation & Maintenance 5. When the file transfer process is complete, the Dialog-- IP Parameters screen will appear. 6. Set the IP values per your particular VOIP system. Click OK. Progress bars will appear as the MultiVOIP reboots itself. Downloading IFM Firmware The Download IFM Firmware command applies only to the MVP210/410/810 and MVP210G/410G/810G models. This command transfers firmware to the telephony interface modules of each voice channel.
Operation & Maintenance MultiVOIP User Guide Setting a Password (Windows GUI) After a user name has been designated and a password has been set, that password is required to gain access to any functionality of the MultiVOIP software. Only one user name and password can be assigned to a voip unit. The user name will be required when communicating with the MultiVOIP via the web browser GUI. NOTE: Record your user name and password in a safe place.
MultiVOIP User Guide Operation & Maintenance 4. The Password screen will appear. If you intend to use the FTP Server function that is built into the MultiVOIP, enter a user name. (A User Name is not needed to access the local Windows GUI, the web browser GUI, or the commands in the Program group.) Type your password in the Password field of the Password screen. Type this same password again in the Confirm Password field to verify the password you have chosen.
Operation & Maintenance MultiVOIP User Guide 6. After the password has been set, the user will be required to enter the password to gain access to the web browser GUI and any part of the MultiVOIP software listed in the Program group menu. User Name and Password are both needed for access to the FTP Server residing in the MultiVOIP. When MultiVOIP program asks for password at launch of program, the program will simply shut down if CANCEL is selected.
MultiVOIP User Guide Operation & Maintenance Setting a Password (Web Browser GUI) Setting a password is optional when using the MultiVOIP web browser GUI. Only one password can be assigned and it works for all MultiVOIP software functions (Windows GUI, web browser GUI, FTP server, and all Program menu commands, e.g., Upgrade Software – only the FTP Server function requires a User Name in addition to the password).
Operation & Maintenance MultiVOIP User Guide Un-Installing the MultiVOIP Software 1. To un-install the MultiVOIP configuration software, go to Start | Programs and locate the MultiVOIP entry. Select Uninstall MVP____ vx.xx (versions may vary). 2. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process.
MultiVOIP User Guide Operation & Maintenance 3. A special warning message similar to that shown below may appear for the MultiVOIP software’s “.bin” file. Click Yes. An option that you selected requires that files be installed to your system, or files be uninstalled from your system, or both. A read-only file, C:\ProgramFiles\MVP3000\v4.00a\mvpt1.bin was found while performing the needed file operations on your system. To perform the file operation, click the Yes button; otherwise, click No. 4.
Operation & Maintenance MultiVOIP User Guide Upgrading Software As noted earlier (see the section Implementing a Software Upgrade above), the Upgrade Software command transfers, from the controller PC to the MultiVOIP unit, firmware (including the H323 stack) and factory default configuration settings. As such, Upgrade Software implements the functions of both Download Firmware and Download Factory Defaults in a single command.
MultiVOIP User Guide Operation & Maintenance FTP Server File Transfers (“Downloads”) With the 4.03/6.03 software release, MultiTech has built an FTP server into the MultiVOIP unit. Therefore, file transfers from the controller PC to the voip unit can be done using an FTP client program or even using a browser (e.g., Internet Explorer or Netscape, used in conjunction with Windows Explorer). The terminology of “downloads” and “uploads” gets a bit confusing in this context.
Operation & Maintenance MultiVOIP User Guide To transfer files using the FTP server functionality in the MultiVOIP, follow these directions. 1. Establish Network Connection and IP Addresses. Both the controller PC and the MultiVOIP unit(s) must be connected to the same IP network. An IP address must be assigned for each. IP Address of Control PC ____ . ____ . ____ . ____ IP Address of voip unit #1 ____ . ____ . ____ . ____ : : : : ____ . ____ . ____ . ____ : . .
MultiVOIP User Guide Operation & Maintenance 3. Install FTP Client Program or Use Substitute. You should install an FTP client program on the controller PC. FTP file transfers can be done using a web browser (e.g., Netscape or Internet Explorer) in conjunction with a local Windows browser a (e.g., Windows Explorer), but this approach is somewhat clumsy (it requires use of two application programs rather than one) and it limits downloading to only one VOIP unit at a time.
Operation & Maintenance MultiVOIP User Guide 5. Identify Files to be Updated. Determine which files you want to update. Six types of files can be updated using the FTP feature. In some cases, the file to be transferred will have “Ftp” as the part of its filename just before the suffix (or extension). So, for example, the file “mvpt1Ftp.bin” can be transferred to update the bin file (firmware) residing in the MultiVOIP. Similarly, the file “fxo_loopFtp.
MultiVOIP User Guide Operation & Maintenance 6. Contact MultiVOIP FTP Server. You must make contact with the FTP Server in the voip using either a web browser or FTP client program. Enter the IP address of the MultiVOIP’s FTP Server. If you are using a browser, the address must be preceded by “ftp://” (otherwise you’ll reach the web GUI within the MultiVOIP unit).
Operation & Maintenance MultiVOIP User Guide 7. Log In. Use the User Name and password established in item #2 above. The login screens will differ depending on whether the FTP file transfer is to be done with a web browser (see first screen below) or with an FTP client program (see second screen below).
MultiVOIP User Guide Operation & Maintenance 8. Invoke Download. Downloading can be done with a web browser or with an FTP client program. 8A. Download with Web Browser. 8A1. In the local Windows browser, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers). 8A2. Drag-and-drop files from the local Windows browser (e.g.
Operation & Maintenance MultiVOIP User Guide You may be asked to confirm the overwriting of files on the MultiVOIP. Do so. File transfer between PC and voip will look like transfer within voip directories.
MultiVOIP User Guide Operation & Maintenance 8B. Download with FTP Client Program. 8B1. In the local directory browser of the FTP client program, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers). 8B2. In the FTP client program window, drag-and-drop files from the local browser pane to the pane for the MultiVOIP FTP server.
Operation & Maintenance MultiVOIP User Guide Some FTP client programs are more graphically oriented (see previous screen), while others (like the “WS-FTP” client) are more text oriented. 9. Verify Transfer. The files transferred will appear in the directory of the MultiVOIP. 10. Log Out of FTP Session. Whether the file transfer was done with a web browser or with an FTP client program, you must log out of the FTP session before opening the MultiVOIP Windows GUI.
MultiVOIP User Guide Operation & Maintenance Web Browser Interface Beginning with the 4.03/6.03 software release, you can control the MultiVOIP unit with a graphic user interface (GUI) based on the common web browser platform. Qualifying browsers are InternetExplorer6 and Netscape6. MultiVOIP Web Browser GUI Overview Function Remote configuration and control of MultiVOIP units. Configuration Prerequisite Local Windows GUI must be used to assign IP address to MultiVOIP.
Operation & Maintenance MultiVOIP User Guide The initial configuration step of assigning the voip unit an IP address must still be done locally using the Windows GUI. However, all additional configuration can be done via the web GUI. The content and organization of the web GUI is directly parallel to the Windows GUI. For each screen in the Windows GUI, there is a corresponding screen in the web GUI. The fields on each screen are the same, as well.
MultiVOIP User Guide Operation & Maintenance The graphic layout of the web GUI is also somewhat larger-scale than that of the Windows GUI. For that reason, it’s helpful to use as large of a video monitor as possible. The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known.
Operation & Maintenance MultiVOIP User Guide During the installation, you must specify which browser you’ll use in the Select Browsers screen. When installation is complete, the Java program becomes accessible in your Start | Programs menu (Java resources are readily available via the web). However, the Java program runs automatically in the background as a plug-in supporting the MultiVOIP web GUI. No overt user actions are required.
MultiVOIP User Guide Operation & Maintenance After the Java program has been installed, you can access the MultiVOIP using the web browser GUI. Close the MultiVOIP Windows GUI. Start the web browser. Enter the IP address of the MultiVOIP unit. Enter a password when prompted. (A password is needed here only if password has been set for the local Windows GUI or for the MultiVOIP’s FTP Server function. See “Setting a Password -- Web Browser GUI” earlier in this chapter.
Operation & Maintenance MultiVOIP User Guide SysLog Server Functions Beginning with the 4.03/6.03 software release, we have built SysLog server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).
MultiVOIP User Guide Operation & Maintenance Before a SysLog client program is used, the SysLog functionality must be enabled within the MultiVOIP in the Logs menu under Configuration. The IP Address used will be that of the MultiVOIP itself. In the Port field, entered by default, is the standard (‘well-known’) logical port, 514.
Operation & Maintenance MultiVOIP User Guide Configuring the SysLog Client Program. Configure the SysLog client program for your own needs. In various SysLog client programs, you can define where log messages will be saved/archived, opt for interaction with an SNMP system (like MultiVoipManager), set the content and format of log messages, determine disk space allocation limits for log messages, and establish a hierarchy for the seriousness of messages (normal, alert, critical, emergency, etc.).
Chapter 11: Embedded Gatekeeper (for MVP-210G/410G/810G) 449
Embedded Gatekeeper MultiVOIP User Guide Introduction to Embedded Gatekeeper This chapter describes how to configure and manage the MultiVOIP Gatekeeper software. The software comes pre-installed on the specially-equipped analog MultiVOIP units, MVP210G, MVP410G, and MVP810G. With gatekeeper functionality, network managers can define and control the flow of H.323 voice traffic across the IP network.
MultiVOIP User Guide Embedded Gatekeeper Getting Started with the GatekeeperEquipped MultiVOIP MultiVOIP units equipped with embedded gatekeeper functionality (MVP210G, MVP410G, or MVP810G) require configuration of their gatekeeper parameters before they can control a group of voip gateways. (This configuration is in addition to setting the technical parameters and phonebook parameters that are needed for the gateway functionality of these MultiVOIP units.
Embedded Gatekeeper MultiVOIP User Guide The basic function of directing calls to specified endpoints is done differently in gatekeeper-controlled systems than in systems controlled only by phonebooks. Phonebooks use “destination patterns” like area codes and local prefixes to route calls to specific endpoints. When gatekeepers perform this directive function, they do so by using “services,” which one configures in the Gatekeeper | Services screen.
MultiVOIP User Guide Embedded Gatekeeper Gatekeeper | Services screen must also be set in the Phonebook Configuration screen. In fact, if the ordered sequence above is followed (tech config, phonebook config, gatekeeper config), the software will automatically transfer several needed phonebook RAS parameters into the fields where they are required in the gatekeeper screens.
Embedded Gatekeeper MultiVOIP User Guide Embedded Gatekeeper System Example The present example shows a voip system with three gateways, one of whose embedded gatekeeper functionality directs voip traffic in the system. The system design will give phone users at each office toll-free access to both the company employee phones (most are on PBXs) at the remote sites as well as the local PSTNs surrounding the remote sites.
MultiVOIP User Guide Embedded Gatekeeper Mucksville -- company headquarters 9, xxx-xxx-xxxx Mucksville area PSTN PBX T1 Channels 1-24 extensions 7000 – 7300 H.323 ID = 79 (access to Mucksville PSTN) MVP2410 GW Prefix = 7 (access to Gateway PBX extensions) IP = 192.168.80.143 IP NETWORK Rootersville -- sales office IP = 192.168.80.8 Ch1 H.323 ID = 6 (access to Rootersville PSTN) MVP200 Ch2 H.
Embedded Gatekeeper MultiVOIP User Guide The required MVP410G phonebook configuration is shown below. “Compton” MVP410G Gateway Functions and Settings Function PhBk Config Scn Settings 1 Inbound PhoneBook Screen Settings Put MVP410G gateway under gatekeeper control Gatekeeper IP Address = 192.168.80.
MultiVOIP User Guide Embedded Gatekeeper 2. MVP410G. We begin with the PhoneBook Configuration screen. Because the MVP410G serves as a gatekeeper for its own gateway, the Gatekeeper IP Address is the same as the gateway’s regular IP address, as set in the IP Parameters screen. Compton MVP410G MultiVOIP We have set the Gateway Prefix to 5 to give voip system phone users access to Compton office PBX extensions (this value will appear in the Gateway | Services | V2 GW Prefixes screen; see step 8).
Embedded Gatekeeper MultiVOIP User Guide 3. MVP410G. The Inbound Phonebook of the MVP410G requires two entries, one for access to Compton PBX extensions, another for access to the Compton area PSTN. Compton MVP410G MultiVOIP To create each of these entries, you must click on “Add” at the Inbound PhoneBook screen and enter the details for each entry in a separate Add/Edit Inbound PhoneBook screen, as shown below.
MultiVOIP User Guide Embedded Gatekeeper 4. MVP410G. The Outbound Phonebook of the MVP410G requires four entries.
Embedded Gatekeeper MultiVOIP User Guide Two outbound phonebook entries are for Rootersville, one describing access to its local PSTN and the other describing access to its office phone. To create each of these entries, you must click on “Add” at the Outbound PhoneBook screen and enter the details for each entry in a separate Add/Edit Outbound PhoneBook screen.
MultiVOIP User Guide Embedded Gatekeeper Another two outbound phonebook entries are for Mucksville for access to its PBX extensions and its local PSTN. Compton MVP410G MultiVOIP: Adding Outbound Phonebook Entries gaining access to a remote site PBX … and … to a remote area PSTN 5. MVP410G. Save the MVP410G PhoneBook Configuration (the Save Setup command is in the sidebar menu) before proceeding to gatekeeper configuration.
Embedded Gatekeeper MultiVOIP User Guide 6. MVP140G Gatekeeper Function. We will configure the gatekeeper function of the MVP410G at Compton as summarized in the table below. It is useful to begin the configuration process by listing the functionality that you want to implement in your system.
MultiVOIP User Guide Embedded Gatekeeper 7. MVP410G. Begin at the GK General Settings screen. The required settings are default values.
Embedded Gatekeeper MultiVOIP User Guide 8. MVP410G. Adding “services” and “prefixes” in the gatekeeper Services screen fulfills the same role as setting “destination patterns” in outbound phonebook screens. Even though they serve a function similar to destination patterns, the “service” and “prefix” gatekeeper entries do not eliminate the need for phonebook destination patterns; nor do phonebook destination patterns eliminate the need for gatekeeper services and prefixes.
MultiVOIP User Guide Embedded Gatekeeper To create each of the four required ‘GK-Defined-Services’, you must click on “Add” in the Gatekeeper Services screen and enter the details for each entry in a separate Service Properties screen, as shown below.
Embedded Gatekeeper MultiVOIP User Guide To give network-wide access to the Compton factory PBX extensions, the Gateway Prefix field of the MVP410G’s PhoneBook Configuration screen has already been set to 5 (in step 2 above) and this setting appears automatically in the V2 GW Prefix screen. (There is no need to add this item manually in the V2 GW Prefixes screen.
MultiVOIP User Guide Embedded Gatekeeper “Rootersville” MVP200 Gateway Functions & Settings Function Phonebook Directory DataBase screen settings Add/Edit PhoneBook Entries Put MVP200 gateway under gatekeeper control Select “GateKeeper” radio button. RAS Parameters IP Address = 192.168.80.12; IP Address = 192.168.80.
Embedded Gatekeeper MultiVOIP User Guide 11. MVP200. From the main MultiVOIP200 screen, select Phone Book.
MultiVOIP User Guide Embedded Gatekeeper 12. MVP200. In the Phone Directory Database screen, click on the “Gatekeeper” radio button to put the MVP200 under the control of the MVP410G gatekeeper. Under “RAS Parameters” in the IP Address field, enter the IP address of the gatekeeeper. In this case, since the MVP410G uses a single IP address for both its gateway and its gatekeeper functions, we simply use the MVP410G’s regular (and only) IP address (192.168.80.12).
Embedded Gatekeeper MultiVOIP User Guide 14. MVP2410. The required MVP2410 phonebook configuration is shown below. We are presuming here that technical configuration is already complete so that the MVP2410’s IP address and other technical configuration parameters have already been duly set. “Mucksville” MVP2410 Gateway Functions and Settings Function PhBk Config Scn Settings 1 Put MVP2410 under control of gatekeeper Gatekeeper IP Address = 192.168.80.
MultiVOIP User Guide Embedded Gatekeeper 15. MVP2410. For the MVP2410 at Mucksville, we begin again with the PhoneBook Configuration screen. Because the MVP410G serves as a gatekeeper for the MVP2410, the MVP410G’s IP address is the Gatekeeper IP Address for the MVP2410. Mucksville MVP2410 MultiVOIP We have set the Gateway Prefix to 7 to give voip system phone users access to Mucksville office PBX extensions.
Embedded Gatekeeper MultiVOIP User Guide 16. MVP2410. The Inbound Phonebook of the MVP2410 requires two entries, one for access to Mucksville PBX extensions, another for access to the Mucksville area PSTN. Mucksville MVP2410 MultiVOIP To create each of these entries, you must click on “Add” at the Inbound PhoneBook screen and enter the details for each entry in a separate Add/Edit Inbound PhoneBook screen, as shown below.
MultiVOIP User Guide Embedded Gatekeeper 17. MVP2410. The Outbound Phonebook of the MVP2410 requires four entries.
Embedded Gatekeeper MultiVOIP User Guide Two outbound phonebook entries are to gain access to Compton’s PBX extensions and its local PSTN. To create each of these entries, you must click on “Add” at the Outbound PhoneBook screen and enter the details for each entry in a separate Add/Edit Outbound PhoneBook screen.
MultiVOIP User Guide Embedded Gatekeeper Another two outbound phonebook entries are for Rootersville, one describing access to its local PSTN and the other describing access to its office phone.
Embedded Gatekeeper MultiVOIP User Guide 18. MVP2410. Save the MVP2410 PhoneBook Configuration (the Save Setup command is in the sidebar menu). 19. MVP410G. The gatekeeper Online Parameters screen (go to Gatekeeper | Endpoints and click the “Online Parameters” button) for the Mucksville MVP2410 shows a useful summary of system capabilities and denotes those that have been enabled for the MVP2410 in particular.
MultiVOIP User Guide Embedded Gatekeeper 21. MVP200. A call from the Rootersville office to its local PSTN can be dialed 67637175592.
Embedded Gatekeeper MultiVOIP User Guide 22. MVP410G. A call from the Rootersville analog phone to a PBX extension at the Compton office can be dialed 5592.
MultiVOIP User Guide Embedded Gatekeeper 23. MVP410G. A call from the Rootersville analog phone to a Compton area PSTN number can be dialed 59 7637172522.
Embedded Gatekeeper MultiVOIP User Guide 24. MVP2410. A call from a Compton PBX user to a Mucksville area PSTN number can be dialed 796515551212. Mucksville MVP2410 MultiVOIP End of Example.
MultiVOIP User Guide Embedded Gatekeeper Gatekeeper Basics Introduction Gatekeepers are optional within H.323 networks. However, when they are present, gateways (voip units) and other network endpoint devices (like terminals and Multipoint Control Units used in conferences) must use gatekeeper services. There are four functions that H.323 gatekeepers must provide to the network and many other functions, both standard and proprietary, that the gatekeeper may offer to network participants.
Embedded Gatekeeper MultiVOIP User Guide Zone Management Note. Zone Management and neighboring gatekeeper functionality are not included in the current software release. The discussion of this paragraph pertains primarily to the general theory of gatekeeper functionality. These functions are included in plans for subsequent software releases. The gatekeeper allows or disallows call traffic between neighboring zones, depending upon established permissions.
MultiVOIP User Guide Embedded Gatekeeper Call Management Note. Call Management functionality for re-routing calls is not included in the current software release. The discussion of this paragraph pertains primarily to the general theory of gatekeeper functionality. This function is included in plans for subsequent software releases. The gatekeeper can keep a list of ongoing H.323 calls. This information allows the gatekeeper to re-route calls (where possible) to balance the traffic load on the networks.
Embedded Gatekeeper MultiVOIP User Guide •Gatekeeper services Built-in services such as call forward, zones and exit zone; and custom services. The Gatekeeper Protocols H.323 is an umbrella standard that consists of many subordinate protocols. Three protocols, Q.931, H.225, and H.245, are particularly relevant to gatekeepers. The Q.931 protocol pertains to the setup and teardown of call connections between network endpoints. The H.
MultiVOIP User Guide Embedded Gatekeeper Summary of H.323 RAS* Messages (Registration, Admission, & Status) of the H.225 Call Signaling Protocol In a gatekeeper-controlled H.323 network, when call is made, the RAS channel between gatekeeper and endpoint is the first logical channel opened. Admission Control Messages With an ARQ, an endpoint asks to participate in a phone call. The gatekeeper can either grant the request (by sending an ACF message ) or deny the request (by sending an ARJ message).
Embedded Gatekeeper MultiVOIP User Guide Summary of H.225 RAS Messages (cont’d) Address Translation Messages for Out-of-Zone Calling An LRQ is a request message between two H.323 gatekeepers to find the address of an H.323 endpoint. One gatekeeper is requesting the address translation services of the other. If the request is granted, an LCF message is returned. If the request is denied, an LRJ message is returned. LRQ Location Request. LCF Location Confirmation. LRJ Location Request Rejection.
MultiVOIP User Guide Embedded Gatekeeper Summary of H.225 RAS Messages (cont’d) IRQ Information Request IRR Extend Registration Request. (aka “keep-alive” request) URQ Unregister Request. App URQ When registration has timed out, the user application must decide how to respond. MultiVOIP Gatekeeper Software Screens Use the sidebar menu to access gatekeeper screens.
Embedded Gatekeeper MultiVOIP User Guide The fields in the main gatekeeper screen, the GK General Settings screen, are described in the table below. GK General Settings Definitions Field Name Values Description Registration Policy No Endpoints Y/N When selected, sets a policy whereby the Gatekeeper accepts no registrations. Predefined Endpoints Y/N When selected, sets a strict zone policy, in which the Gatekeeper accepts only registrations that arrive from predefined endpoints.
MultiVOIP User Guide Embedded Gatekeeper GK General Settings Definitions (cont’d) Field Name Values Activity Configuration Description Accepts Calls Y/N When checked, the voip unit will accept calls. GK Active Y/N When checked, the voip unit’s gatekeeper function is active. Debug Level 0-100 The higher the value, the greater the details in Syslog or Console reports. Buttons Memory Settings Launches secondary screen on Memory issues. (See next table.
Embedded Gatekeeper MultiVOIP User Guide Click on the Memory Setting button to access the Memory screen. GK General Settings Definitions (cont’d) Field Name Values Description GK Memory Values Maximum Calls 10, 20, 30 The maximum number of concurrent calls. MVP210G support 10 calls; MVP410G supports 20 calls; MVP810G supports 30 calls. Maximum 2 - 250 Maximum number of endpoints that can be registered on the gatekeeper-controlled network.
MultiVOIP User Guide Embedded Gatekeeper GK General Settings Definitions (cont’d) Field Name Values RAS Parameters Description In H.323, RAS parameters pertain to Registration, Admission, and Status in the H.225 Call Signaling Protocol. Response TO The timeout (in seconds) before retransmission of a RAS message that had previously fetched no response. RAS Port The RAS port for gatekeeper communication with endpoints. Default value = 1719 Q.931 Parameters In H.323, Q.
Embedded Gatekeeper MultiVOIP User Guide The fields of the Existing Endpoints screen are described in the table below. About Registration. When an endpoint registers with the gatekeeper, the endpoint is activated. That is, it becomes an acknowledged participant on the network (or on a particular zone of a network). Registration tells the gatekeeper that the endpoint is active and ready to receive calls. An endpoint’s registration can be static (essentially permanent) or dynamic (timed or conditional).
MultiVOIP User Guide Embedded Gatekeeper Existing Endpoints Parameter Definitions Field Name Values Description Type Gatekeeper, The endpoint type . When an endpoint Gateway, MCU, Terminal, or Undefined. Online + or attempts to register with the Gatekeeper, the Gatekeeper compares the endpoint type with the predefined value. If the Gatekeeper detects a discrepancy, the registration is not accepted.
Embedded Gatekeeper MultiVOIP User Guide Existing Endpoints Parameter Definitions (cont’d) Field Name Values Command Buttons Description Add -- Opens an empty Predefined Properties dialog box where you can predefine a new registration. Unregister -- Sends a URQ message to the selected endpoint, deleting the online (or dynamic) registration properties and unregistering the endpoint. Unregister All -- Sends a URQ to all the online endpoints in order to unregister them.
MultiVOIP User Guide Embedded Gatekeeper The fields of the Current Calls screen are described in the table below.
Embedded Gatekeeper Field Name No MultiVOIP User Guide Current Calls Field Definitions Values Description numeric Number. A sequential number for identification in the list. ORIG IP n.n.n.n 0-255 Originating IP Address. IP Address of endpoint originating the call. ORIG ALIAS ??? Originating Alias. The first alias given by the call’s origin. The H.323 ID alias of the endpoint originating the call. DEST IP n.n.n.n 0-255 Destination IP Address. The IP Address of the endpoint completing the call.
MultiVOIP User Guide Embedded Gatekeeper The Call Details screen consists of three panes: Call General Info, Destination Info, and Source Info. We describe the fields for each of these panes in a separate table below.
Embedded Gatekeeper Field Name MultiVOIP User Guide Call Details Field Definitions Values Description Call General Info Call No. Cid Sum Call ID Sum Call Model direct OR routed Call Number. Accession number identifying a call in progress. The conference ID number (CID) is a unique non-zero value created by the calling endpoint and passed in various H.225.0 messages. The CID identifies the conference with which the message is associated.
MultiVOIP User Guide Field Name Embedded Gatekeeper Call Details Field Definitions Values Description Call General Info (cont’d) Total BW Conf. Goal State Reason The total amount of bandwidth used by the call. The type of conference request: create, invite or join. The last reported state of the call. The reason associated with the last state of the call.
Embedded Gatekeeper Field Name MultiVOIP User Guide Call Details Field Definitions Values Description Source Info fields Names Phone Numbers Other Aliases: Email OtherAliases: Trans. Name Other Aliases: URL Call Signaling IP Req. Bandwidth App. Bandwidth The H.323 alias name(s) for the originating endpoint. The e164 alias phone number(s) of the originating endpoint. An e-mail address of the originating endpoint. Transport Name.
MultiVOIP User Guide Embedded Gatekeeper Call Details Field Definitions Field Name Values Description Destination Info fields Names The H.323 alias name used to make the call. Phone Numbers The e164 alias phone number used to make the call. Other Aliases: Email An e-mail address used to make the call. OtherAliases: Trans. Name A transport name alias used to make the call, consisting of an IP address and port number. Other Aliases: URL A URL alias used to make the call.
Embedded Gatekeeper MultiVOIP User Guide Call Details Field Definitions (cont’d) Field Name Values Description Destination Info fields Reg. Bandwidth Requested Bandwidth. The bandwidth the called endpoint requested for the call, as it appears in the ARQ/BRQ messages. App. Bandwidth Approved Bandwidth. The bandwidth the Gatekeeper made available to the called endpoint for the call. Additional Phone Numbers These allow calling with more than one B-channel.
MultiVOIP User Guide Embedded Gatekeeper The fields of the Network Parameters screen are described in the table below. Network Parameter Definitions Field Name Values Description Status Information Use Update button to refresh the Status Information fields. Ongoing Calls number The number of current calls with the Gatekeeper. Currently Registered number The number of endpoints registered with the Gatekeeper. Current BW Usage number The current bandwidth usage of the ongoing calls in Kbps.
Embedded Gatekeeper MultiVOIP User Guide Network Parameter Definitions (cont’d) Field Name Values Configuration Options Description Alias Giving When an endpoint sends an RRQ message, the Gatekeeper uses the additional aliases that were predefined for the endpoint as online aliases. This enables the Gatekeeper to assign terminal alias names through which the terminal can be accessed by others. The following are two examples of how this option can be used: • Example of Alias Giving for a Terminal.
MultiVOIP User Guide Embedded Gatekeeper Network Parameter Definitions (cont’d) Field Name Values Line Hunting Information Description Call to Outof-Service Supplier Y/N “Y” enables the sending of RAI messages. In a normal scenario, the gatekeeper will hunt among all the available endpoints that have been registered using the same tech-prefix. Each endpoint can inform the gatekeeper about its resource availability using an RAI (Resource Available Indication) message.
Embedded Gatekeeper MultiVOIP User Guide Network Parameter Definitions (cont’d) Field Name Values Call Proceeding Description This parameter group pertains to the gatekeeper’s handling of Q.931 “callproceeding” messages. Send Immediately Y/N Immediate return of call-proceeding message to originating endpoint. When selected, the gatekeeper will send the Q.931 call –proceeding message to the originating endpoint immediately after receiving that endpoint’s call setup request. With H.
MultiVOIP User Guide Embedded Gatekeeper Network Parameter Definitions (cont’d) Field Name Values Call Mode Description Direct Mode Sets the call mode to direct. In this mode, terminals send ARQ messages to the Gatekeeper, but pass the call signaling and media control signaling directly between them. Routed Mode Sets the call mode to routed. In this mode, terminals pass admission requests and call signaling through the Gatekeeper. Media control information is sent directly between the terminals.
Embedded Gatekeeper MultiVOIP User Guide Network Parameter Definitions (cont’d) Field Name Values Configuration Parameters Description Registration TO (hrs) Registration Timeout. Sets the number of hours of inactivity after which the dynamic registration of a terminal expires. Only the dynamic (online) properties will be unregistered. If the endpoint is also static (predefined), the static properties remain valid.
MultiVOIP User Guide Embedded Gatekeeper Network Parameter Definitions (cont’d) Field Name Values Configuration Parameters Description Call IRQ Interval The interval, in seconds, between IRQ messages sent by the Gatekeeper to query the status of calls. IRQ messages are sent to all online endpoints registered as dynamic and having ongoing calls in order to verify that the calls are still ongoing.
Embedded Gatekeeper MultiVOIP User Guide Network Parameter Definitions (cont’d) Field Name Values Configuration Parameters Description Default Distance The “distance” (number device-to-device hops that a call must traverse between endpoints) allowed for endpoints which are only dynamically registered, such as an endpoint with no predefined values.
MultiVOIP User Guide Embedded Gatekeeper Network Parameter Definitions (cont’d) Field Name Values Configuration Parameters Description Multicast Distance The “distance” (number device-to-device hops that a call must traverse between endpoints) associated with sending an LRQ by multicast. NOTE: The neighboring gatekeeper feature is not supported in the current software version. GK-ID Update (button) The name of the Gatekeeper.
Embedded Gatekeeper MultiVOIP User Guide The fields of the Services screen are described in the table below.
MultiVOIP User Guide Embedded Gatekeeper Services Screen Definitions Field Name Values Description GK Defined Services Prefix Description Default A prefix that identifies the service. A description of the service that is accessible by dialing the prefix. See “GK Defined Service Types” section on following pages. For any GK-defined service being used, the user must select either “Default” or “Public.
Embedded Gatekeeper MultiVOIP User Guide Services Screen Definitions (cont’d) Field Name Values Description GK Defined Services Public For any GK-defined service being used, the user must select either “Default” or “Public.” When Public is selected, the service is accessible to all endpoints that are not part of the zone. V2 GW Prefixes H.323 Version 2 enables the gateway to specify prefixes that the user should dial before the WAN number in order to make a call using a certain medium. E.g.
MultiVOIP User Guide Embedded Gatekeeper Services Screen Definitions (cont’d) Field Name Values Description V2 GW Prefixes Dynamic Y/N Indicates whether the service is static (essentially permanent) or timed & conditional (dynamic). This field indicates whether the service has been added manually (nondynamically; field value =N) or dynamically (field value = Y) as part of registration from endpoints. Buttons These buttons allow you add, edit, or delete a selected service or prefix.
Embedded Gatekeeper MultiVOIP User Guide GK Defined Service Types You can either define your own Gatekeeper services, or use any of the built-in services, which are predefined internally and supported by the Gatekeeper. Example of a Gatekeeper Service You can define a service named TECHSUPP and register five different terminals that provide technical support. Any call directed to TECHSUPP can connect to one of the five terminals. To do so: 1. Add a service with a prefix TECHSUPP. 2.
MultiVOIP User Guide Embedded Gatekeeper Built-in Gatekeeper-Defined Services The current version of the Gatekeeper software supports the following services: • Zone Prefix 1 • Zone Prefix 2 • Forward Service Types: Zone Prefixes (1 and 2) Note: This feature is for future use. Zone Prefix functionality is implemented in the current software release but it operates only in a context of neighboring gatekeeper functionality, which is not implemented in the current release.
Embedded Gatekeeper MultiVOIP User Guide When one of the zone prefixes is defined, no calls from other zones can reach this zone, unless preceded by the prefix. If an endpoint in a zone dials a zone prefix before its number, and the Gatekeeper cannot resolve it in its zone, the Gatekeeper attempts to locate and route the call to a Neighbor Gatekeeper with the same prefix.
MultiVOIP User Guide Embedded Gatekeeper Service Types: Forward This call-forwarding feature is non-contingent, i.e., it forwards all calls for a selected station to another destination.
Embedded Gatekeeper MultiVOIP User Guide Gatekeeper Log Data Data Files The embedded gatekeeper does not create files for its log data. For debugging or other purposes, such log data can be viewed/printed using a SysLog application program or HyperTerminal.
MultiVOIP User Guide Embedded Gatekeeper Gatekeeper Software User License Agreement The MultiVOIP Gatekeeper software is licensed by Multi-Tech Systems, Inc., to the original end-user purchaser of the product, hereafter referred to as “Licensee.” The License includes the distribution disc, other accompanying programs, and the documentation. The MultiVOIP Gatekeeper software, hereafter referred to as “Software,” consists of the computer program files included on the original distribution disc.
Embedded Gatekeeper MultiVOIP User Guide This agreement shall be governed by the laws of the State of Minnesota. The terms and conditions of this agreement shall prevail regardless of the terms of any other submitted by the Licensee. This agreement supersedes any proposal or prior agreement. Licensee further agrees that this License Agreement is the complete and exclusive statement of Agreement, oral, written, or any other communications between Multi-Tech Systems, Inc.
Chapter 12 Warranty, Service, and Tech Support 523
Warranty, Service, & Tech Support MultiVOIP User Guide Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
MultiVOIP User Guide Warranty, Service, & Tech Support For out-of-warranty repair charges, go to www. multitech.com/documents/warranties Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at (888) 288-5470, extension 5308, or visit our web site at www.multitech.com/programs/orc for details on rates and coverages. Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc.
Warranty, Service, & Tech Support MultiVOIP User Guide Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following: Contacting Technical Support Country By E-mail By telephone France support@multitech.
Chapter 13: Regulatory Information 527
Regulatory Information MultiVOIP User Guide EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility, and Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage
MultiVOIP User Guide Regulatory Information Industry Canada This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur. FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules.
Regulatory Information MultiVOIP User Guide Modular jack (USOC): Service center in USA: RJ-48C Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 Tel: (763) 785-3500 FAX: (763) 785-9874 Canadian Limitations Notice Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements.
Appendix A: Expansion Card Installation (MVP24-48 & MVP30-60) 531
T1/E1 Expansion Cards MultiVOIP User Guide Installation Both the MVP2410 and the MVP3010 use the same mechanical chassis. This chassis accommodates a second MultiVOIP circuit card or motherboard module. The add-on module for the MVP2410 is the MVP24-48 product; the add-on module for the MVP3010 is the MVP30-60 product. The MVP2410G will not accept an expansion card because its second card slot is occupied by gatekeeper circuitry. To install an expansion card into an MVP2410 or MVP3010, you must: 1.
MultiVOIP User Guide T1/E1 Expansion Cards Power Cable Molex Connector Figure A-2: MVP2410/3010 Chassis (top/rear view) 4. While keeping the power cable out of the way, fit the MVP24-48 or MVP30-60 card into the grooves of the expansion slot. Push it in far enough to allow connection of the power cable to the receptacle on the vertical plate of the expansion card. (See Figure A-2.) Connect the power cable. 5. Push the expansion card fully into the chassis. See Figure A-3.
T1/E1 Expansion Cards MultiVOIP User Guide Operation The MVP2410/3010 front panel has two sets of identical LEDs. In the MVP2410/3010 without an expansion card, only the left-hand set of LEDs is functional. However, when the MultiVOIP unit has been upgraded with an MVP24-48 or MVP30-60 expansion card, the right-hand set of LEDs will also become active.
Appendix B: Cable Pinouts 535
Cable Pinouts MultiVOIP User Guide Appendix B: Cable Pinouts Command Cable RJ-45 Connector End-to-End Pin Info RJ-45 DB9F PIN NO. PIN NO. 1 2 3 4 5 6 7 8 To Command Port Connector 1 4 2 7 3 8 CLEAR TO SEND 4 3 TRANSMIT DATA To DTE Device 5 2 RECEIVE DATA (e.g., PC) 6 6 7 1 8 5 SIGNAL GROUND RJ-45 connector plugs into Command Port of MultiVOIP. DB-9 connector plugs into serial port of command PC (which runs MultiVOIP configuration software).
MultiVOIP User Guide Cable Pinouts T1/E1 Connector T1/E1 Connector } 4 5} 1 2 1 2 3 4 5 6 7 8 Receive Pair (from line) Transmit Pair (to line) Voice/Fax Channel Connectors 1 2 3 4 5 6 7 8 1 2 3 4 Pin Functions (E&M Interface) Pin Descr Function 1 M Input 2 E Output 3 T1 4-Wire Output 4 R 4-Wire Input, 2-Wire Input 5 T 4-Wire Input, 2-Wire Input 6 R1 4-Wire Output 7 SG Signal Ground (Output) 8 SB Signal Battery (Output) 537
Cable Pinouts MultiVOIP User Guide Pin Functions (FXS/FXO Interface) FXS Pin Description FXO Pin Description 2 N/C 2 N/C 3 Ring 3 Tip 4 Tip 4 Ring 5 N/C 5 N/C 538
MultiVOIP User Guide Cable Pinouts ISDN BRI RJ-45 Pinout Information The S/T interface uses an 8-conductor modular cable terminated with an 8-pin RJ-45 plug. An 8-pin RJ-45 jack located on the terminal is used to connect the terminal to the DSL (Digital Subscriber Loops) using this modular cable. The table below shows the Pin Number, Terminal Pin Signal Name and Network Pin Signal name for the S/T interface.
Cable Pinouts MultiVOIP User Guide ISDN Interfaces: “ST” and “U” The MVP410ST and MVP810ST are ISDN-BRI voip units that use an S/T outlet interface. You will need an NT1 device to connect these units to any network equipment that has the “U” ISDN interface. In the UK, and in many European countries, the telco supplies an NT1 device for ISDN-BRI service. An ISDN Basic Rate (BRI) U-Loop consists of two conductors from the telco central office to the customer premises.
Appendix C: TCP/UDP Port Assignments 541
TCP/UDP Port Assignments MultiVOIP User Guide Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the IANA and on most systems can only be used by system (or root) processes or by programs executed by privileged users.
Appendix D: Installation Instructions for MVP428 Upgrade Card 543
8-Channel Analog Expansion Card MultiVOIP User Guide Installation Instructions for MVP428 Upgrade Card In this procedure, you will install an additional circuit board into the MVP410, converting it from a 4-channel voip to an 8-channel voip. Summary: (A) Attach four standoffs to main circuit card. (B) Mate the 60-pin connectors (male connector on main circuit card; female on upgrade card). (C) Attach upgrade card to main circuit card (4 screws).
MultiVOIP User Guide 8-Channel Analog Expansion Card 3. Using a Phillips driver, remove the three screws that secure the main circuit board and back panel assembly to the chassis. NOTE: Follow standard ESD precautions to protect the circuit board from static electricity damage. back panel screws (3) Figure D-3: Removing screws from back panel 4. Slide the main circuit board out of the chassis far enough to unplug the power connector. power connector Figure D-4: Accessing power connector 5.
8-Channel Analog Expansion Card MultiVOIP User Guide 8. On the phone-jack side of the circuit card, three screws attach the circuit card to the back panel. Two of these screws are adjacent to the four phonejack pairs. Remove these two screws. Screw locations (2) at phone-jack edge of board. Figure D-5: Screws to be removed and replaced with standoffs (phone-jack edge of board; top view) 9. Replace these two screws with standoffs. 10. There are two copper-plated holes at the LED edge of the circuit card.
MultiVOIP User Guide 8-Channel Analog Expansion Card 11. Locate the male 60-pin vertical connector near the LED edge of the main circuit card. Check that pins are straight and evenly spaced. If not, then correct for straightness and spacing. Locate the 60-pin female connector on the upgrade circuit card. 12. Set the upgrade circuit card on top of the main circuit card. Align the upgrade card’s 4 pairs of phone-jacks with the 4 pairs of holes in the backplane of the main card.
Appendix E: Call States & Reasons for Embedded Gatekeepers 548
MultiVOIP User Guide Call States/Reasons Call States and Call Reasons MultiVOIP units with embedded gatekeeper functionality track call states and the reasons for those states. We present here a complete listing of these call states and call reasons. These relate to the Call Details screen, which is a secondary screen that can be launched from the Calls (“Current Calls”) screen of the embedded gatekeeper software.
Call States/Reasons MultiVOIP User Guide Call States Listing (cont’d) No State Description 11 LRQ Sent 12 received LCF 13 Setup Sent To Dest 14 Call To Forward Service Dial Tone Proceeding Setup Ack An LRQ was sent on the network. Waiting for a reply. An LCF was received. The application should decide whether or not to accept it. The Gatekeeper sends the Setup message to the Destination. A call is to the forward service and hence will be disconnected. A Setup message was sent.
MultiVOIP User Guide Call States/Reasons Call States Listing (cont’d) No State Description 28 GK Disconnected Call Lets the application know about a call that the Gatekeeper disconnected. 29 Wait Line Hunting 30 DRJ Sent 31 DCF Sent 32 ARJ Sent 33 GK Initiated DRQ 34 Bandwidth Change 35 Idle 36 Unknown Line Hunting failed on one line. Line Hunting can still continue after application approval. Lets the application know when sending a DRJ. Lets the application know when sending a DCF.
Call States/Reasons MultiVOIP User Guide Call Reasons sent to Embedded Gatekeeper Software with respect to a Call State. No State Description 1 Undefined No reason. 2 Resource Unavailable 3 Invalid Endpoint 4 Route Call To GK 5 Lines Busy 6 Destination Out Of Service Destination Busy The call was rejected because of a lack of Gatekeeper resources. The ARQ/DRQ was rejected because no valid endpoint was identified. The destination ARQ was rejected because no Setup message preceded it.
MultiVOIP User Guide Call States/Reasons Call Reasons Listing (cont’d) No State Description 16 No Change. Service Prohibited 17 19 Zone Prefix Removed Exit Zone Prefix Removed Ip Address Set 20 Address Forwarded 21 Address Found 22 Need to Send LRQ 23 Failure in App. Event Handler 24 Internal Failure 25 Service Not Allowed 26 Exit Zone Not Allowed 27 No Destination in Call Cannot Send LRQ The reason for address resolution. The required service is not allowed for the endpoint.
Call States/Reasons MultiVOIP User Guide Call Reasons Listing (cont’d) No State Description 35 App. Timeout 36 call cannot completemissing line hunting addresses 37 38 Additional Address Complete Additional Address 39 GK Connect Call 40 GK Initiated Call 41 Unknown The call was disconnected because of a timeout on waiting for an application reply. The call cannot be completed because no application Line Hunting addresses were supplied when the application Line Hunting mode was on.
Index 555
Index MultiVOIP User Guide INDEX accessing Logs (Statistics) screen . 382 accessing logs screen analog........................................ 257 T1/E1 ........................................ 175 accessing Network Parameters (gatekeeper) screen ................... 503 accessing Regional Parameters analog........................................ 244 T1/E1 ........................................ 162 accessing Registered Gateway Details (Statistics) screen ......................
MultiVOIP User Guide Index Q.931 Port Number ................... 342 Remove Prefix .......................... 341 SIP Port Number ....................... 343 SIP URL.................................... 343 Total Digits ............................... 341 Transport Protocol (SIP) ........... 343 Use Gatekeeper ................. 342, 344 Use Proxy (SIP) ........................ 343 Add/Edit Outbound Phonebook fields (T1) Add Prefix................................. 292 Advanced button .......................
Index MultiVOIP User Guide Allowed Name Types, Call Name ID (T1/E1) Alerting Party............................ 186 Busy Party................................. 187 Calling Party ............................. 185 Connected Party ........................ 188 Alternate IP Address field E1 .............................................. 346 T1 .............................................. 297 Alternate IP Routing E1 .............................................. 340 T1 ..........................................
MultiVOIP User Guide Index analog models ....................... 33, 34 BRI models .................................40 MVP-210x................................. 106 MVP-410/810 ........................... 100 MVP-410ST/810ST .................. 104 on MVP-2400.............................. 99 on MVP-2410/3010.....................98 Boot Version System Info (T1/E1).......... 192, 374 booting time analog.................................... 33, 34 BRI..............................................40 E1 ........
Index MultiVOIP User Guide Call Progress Details (statistics) field ....................................... 381 Call Control Status (call progress) field ........................................... 381 Call Details (gatekeeper) screen.... 498 Call Details (gatekeeper) screen, accessing ................................... 496 Call Details button (gatekeeper Current Calls screen)................. 496 Call Details gatekeeper (Destination Info) screen fields Additional Phone Numbers ....... 502 App.
MultiVOIP User Guide Index Call Proceeding field (gatekeeper, Network Parameters)................. 506 Call Progress (Statistics) ............... 376 Call Progress Details (statistics) screen field Call On Hold ......................... 378 Call Waiting .......................... 378 Caller ID................................ 378 Call On Hold ......................... 380 Call Waiting .......................... 380 Caller ID................................
Index MultiVOIP User Guide T1 ...................................... 150, 155 CCS vs. CAS T1 ...................................... 150, 155 CD MultiVOIP ..................................45 Channel (call progress) field ......... 378 channel capacity..............................10 analog..........................................26 BRI..............................................35 E1 ................................................19 T1 ................................................
MultiVOIP User Guide Index operating system .........................52 settings ........................................52 specifications...............................52 Command PC COM port requirement................41 non-dedicated use of ...................41 operating system .........................41 community (voip) defined analog........................................ 243 T1/E1 ........................................ 161 Community Name 1 (SNMP) field analog......................................
Index MultiVOIP User Guide analog........................................ 222 T1/E1 ........................................ 145 Console Message Settings, Filters for analog........................................ 260 T1/E1 ........................................ 178 console messages .......... 61, 81, 83, 84 console messages, enabling analog........................................ 258 T1/E1 ........................................ 176 console parameters tracked analog.....................................
MultiVOIP User Guide Index Options...................................... 255 Options...................................... 255 Description (callee) ................... 255 Description (caller) ................... 255 Duration .................................... 254 From Gateway Number............. 255 From IP Address ....................... 255 Outbound Digits........................ 255 Packets Lost .............................. 254 Packets Received ...................... 254 Packets Sent ..............
Index MultiVOIP User Guide debugging messages analog........................................ 259 T1/E1 ........................................ 176 Default (Supplementary Services) field analog........................................ 271 T1/E1 ........................................ 189 Default (Voice/FAX) field analog........................................ 216 T1/E1 ........................................ 139 default baud rate (MultiVOIP software connection) analog......................................
MultiVOIP User Guide Index dimensions analog models .............................44 E1 models....................................43 T1 models....................................42 direct call mode............................. 507 Direct Inward Dialing FXS Ground Start ............. 226, 228 direct mode (call control signalling) .................................................. 482 Direct Mode option (gatekeeper, Network Parameters)................. 507 direct-mode calls ...........................
Index MultiVOIP User Guide T1/E1 ........................................ 143 Dynamic Jitter field group analog........................................ 220 T1/E1 ........................................ 143 Dynamic Jitter fields analog........................................ 221 T1/E1 ........................................ 144 downloading firmware, machine perspective ........................ 408, 431 downloading user defaults ............ 421 downloads vs. uploads (FTP)........
MultiVOIP User Guide Index subject line ..................................61 T1/E1 ........................................ 169 email logs, illustration analog........................................ 256 T1/E1 ........................................ 174 embedded gatekeeper capacities & capabilities ................................ 483 EMC, Safety, R&TTE Directive Compliance ............................... 528 emergency phone numbers caution about...............................75 Enable (Call Fwdg) E1 ....
Index MultiVOIP User Guide Existing Endpoints (gatekeeper) fields Msg ........................................... 493 Existing Endpoints (gatekeeper) screen accessing ................................... 492 Existing Endpoints (gatekeeper) screen commands Add............................................ 494 Del Pre-def ................................ 494 Delete ........................................ 494 Disconnect................................. 494 Unregister..................................
MultiVOIP User Guide Index forgotten password................ 424, 427 Forward Address/Number E1 .............................................. 348 T1 .............................................. 300 Forward Condition (Call Fwdg) E1 .............................................. 348 T1 .............................................. 300 Forward Error Correction (call progress) field ........................... 379 Forward Error Correction (SMTP logs) analog........................................
Index MultiVOIP User Guide FXO disconnection criteria ........... 231 FXO disconnection, triggering of231, 232 FXO interface (MVP130) uses of ....................................... 107 FXO interface (MVP210) uses of ....................................... 106 FXO Interface Parameter definitions .......................................... 230, 231 FXO Interface Parameter Definitions .................................................. 232 FXO Interface Parameter fields Disconnect on Call Progress Tone .......
MultiVOIP User Guide Index Trans. Name" field (Call Details, Destination Info) ................... 501 Trans. Name" field (Call Details, Source Info) .......................... 500 gatekeeper "Registration TO (timeout)" field (Network Parameters508 gatekeeper "Remove H.245 Addr in Call Hunt" field (Network Parameters) ............................... 505 gatekeeper "With H.245 Addr" option (Network Parameters, Call Proceeding) ...............................
Index MultiVOIP User Guide Zone Prefixes 1 and 2................ 517 gatekeeper Delete-endpoints command................................... 494 gatekeeper Delete-predefinedendpoints command .................. 494 gatekeeper Description field (Services, GK Defined)............. 513 gatekeeper Description field (Services, V2 GW Prefixes)...... 514 gatekeeper DEST IP field (Current Calls) ......................................... 496 gatekeeper Direct Mode option (Network Parameters, Call Mode) ..............
MultiVOIP User Guide Index gatekeeper Public field (Services, V2 GW Prefixes) ............................ 514 GateKeeper RAS Parameters T1 .............................................. 284 gatekeeper RAS Port field (GK General Settings, RAS Parameters) .................................................. 491 gatekeeper Reason field (Call Details) .................................................. 499 gatekeeper registration capacity.... 483 gatekeeper registration control messages (H.
Index MultiVOIP User Guide E1 .............................................. 333 T1 .............................................. 284 Gateway Prefix (outbound phonebook) field E1 .............................................. 342 T1 .............................................. 293 gateway-supported services .......... 514 General Options fields E1 .............................................. 337 T1 .............................................. 288 GK (gatekeeper) General Settings fields..............
MultiVOIP User Guide Index T1/E1 ........................................ 183 Hold Sequence (analog) ................ 262 Hold Sequence (T1/E1)................. 180 hookup MVP130......................................57 MVP210......................................56 MVP2400....................................56 MVP2410....................................53 MVP3010....................................53 MVP-410/410G...........................54 MVP-410ST/810ST ....................55 MVP-810/810G..............
Index MultiVOIP User Guide BRI models .................................35 E1 models....................................19 T1 models....................................12 installation, quick log reports by email.....................51 voip email account ......................51 installing Java vis-a-vis web GUI . 443 integrated phone/data networks..... 321 Inter Digit Regeneration Time field .................................................. 231 Inter Digit Timer (dialing) field FXO ........................
MultiVOIP User Guide Index Received with errors (RTCP Packets) ................................. 389 Received with errors (RTP Packets) .............................................. 389 Received with errors (TCP Packets) .............................................. 388 Received with errors (Total Packets) ................................. 388 Received with errors (UDP Packets) ................................. 388 Transmitted (RTCP Packets)..... 389 Transmitted (RTP Packets) .......
Index MultiVOIP User Guide connecting to analog voip (MVP410/810) ................................ 100 Knowledge Base (online, for MultiVOIPs) ...............................11 Loss of Framing........................ 402 Loss of Sync ............................. 402 Rx Packets ................................ 403 Select BRI Interface.................. 402 SPID0 ....................................... 403 SPID1 ....................................... 404 State ..........................................
MultiVOIP User Guide Index E1 .............................................. 157 T1 .............................................. 152 Line Coding field E1 .............................................. 157 T1 .............................................. 152 Line Hunting Information field (gatekeeper, Network Parameters) .................................................. 505 Line Loopback Activation Signal (T1 stats) field..................................
Index MultiVOIP User Guide Logs (Statistics) screen Delete File button...................... 383 Last button ................................ 383 logs and web browser GUI analog........................................ 258 T1/E1 ........................................ 176 logs by email, illustration analog........................................ 256 T1/E1 ........................................ 174 Logs screen definitions analog........................................ 258 T1/E1 ...........................
MultiVOIP User Guide Index analog........................................ 218 T1/E1 ........................................ 141 Max Baud Rate field analog........................................ 217 T1/E1 ........................................ 140 Max Number of Calls field (gatekeeper, Network Parameters) .................................................. 507 Max Retransmission (SPP, General Options) field E1 .............................................. 337 T1 .........................................
Index MultiVOIP User Guide E1 models....................................21 T1 models....................................14 MultiVOIP FAQ (on MTS web site) ....................................................11 MultiVOIP Program Menu items.. 407 MultiVOIP Program Menu options Configuration ............................ 407 Date & Time Setup ................... 407 Download CAS Protocol........... 407 Download Factory Defaults ...... 408 Download Firmware ................. 408 Set Password ...................
MultiVOIP User Guide Index Call IRQ Interval....................... 509 Call Mode.................................. 507 Call Proceeding......................... 506 Call to Out-of-Service Supplier 505 Configuration Parameters507, 508, 509, 510 Default Distance........................ 510 Direct Mode (Call Mode option) .............................................. 507 GK-ID ....................................... 511 IRQ Interval .............................. 508 Line Hunting Information .........
Index MultiVOIP User Guide T1/E1 ........................................ 173 ORIG ALIAS field (gatekeeper Current Calls screen)................. 496 ORIG IP field (gatekeeper Current Calls screen).............................. 496 Other Aliases Email gatekeeper field (Call Details, Destination Info) ...... 501 Email gatekeeper field (Call Details, Source Info) ............. 500 Other Aliases field (gatekeeper).... 493 out of band, DTMF analog........................................ 217 T1/E1 .............
MultiVOIP User Guide Index PBX interaction analog models .............................26 BRI models .................................35 E1 models....................................19 T1 models....................................12 PC, command COM port assignment (detailed)114 COM port requirement................52 demands upon .............................52 non-dedicated use........................52 operating system .........................52 settings ........................................
Index MultiVOIP User Guide Max Retransmission (SPP, General Options)................................. 337 Parallel H.245 (Tunneling with Fast Start)...................................... 336 Port (SPP, General Options) ..... 337 Port Number (Gatekeeper) ........ 333 Port Number (proxy server) ...... 334 Proxy Server IP Address ........... 334 Q.931 Multiplexing................... 335 Register with GateKeeper ......... 333 Registrar IP Address ................. 337 Registrar Options ......................
MultiVOIP User Guide Index pinging and connectivity.................85 pinout BRI connector ........................... 539 command cable ......................... 536 ethernet cable ............................ 536 T1/E1 connector........................ 537 Voice/FAX connector ............... 537 polling, IRQ .................................. 509 Port (SPP, General Options) field E1 .............................................. 337 T1 ..............................................
Index MultiVOIP User Guide E1 models....................................20 T1 models....................................13 Public gatekeeper field (Services, GK Defined) .................................... 514 Public gatekeeper field (Services, V2 GW Prefixes) ............................ 514 Pulse Density Violation (T1 stats) field ........................................... 396 Pulse Shape Level field E1 .............................................. 157 T1 ..............................................
MultiVOIP User Guide Index Red Alarm (T1 stats) field ............ 395 Regeneration (dialing, FXO) field 230 Regional Parameter definitions analog................................ 246, 247 T1/E1 ................................ 164, 165 Regional Parameter fields (analog) Cadence..................................... 247 Custom (tones) .......................... 247 Pulse Generation Ratio.............. 247 Regional Parameter fields (T1/E1) Cadence.....................................
Index MultiVOIP User Guide re-order tone, custom T1/E1 ........................................ 166 repair procedures for customers U.S. & Canada .................................. 524 Reply-To Address (email logs) field T1/E1 ........................................ 171 Reply-To Address (email logs)field analog........................................ 253 Reports function............................ 385 Resolutions (MultiVOIP troubleshooting) ..........................
MultiVOIP User Guide Index analog........................................ 216 T1/E1 ........................................ 139 Select Channel, Supplementary Services field analog........................................ 264 T1/E1 ........................................ 182 Selected Coder field analog........................................ 218 T1/E1 ........................................ 141 Send Immediately option (gatekeeper, Network Parameters).................
Index MultiVOIP User Guide analog telephony (MVP-410/810) .............................................. 100 Silence Compression (call progress) field ........................................... 379 Silence Compression (SMTP logs) analog........................................ 255 T1/E1 ........................................ 173 Silence Compression field analog........................................ 219 T1/E1 ........................................ 142 Silence Detection (FXO) field ......
MultiVOIP User Guide Index SNMP (log reporting type) button analog........................................ 259 T1/E1 ........................................ 177 SNMP agent program analog........................................ 197 T1/E1 ........................................ 121 SNMP agent, enabling analog........................................ 241 T1/E1 ........................................ 159 SNMP Parameter Definitions T1/E1 ........................................
Index MultiVOIP User Guide T1/E1 ........................................ 172 Start Date,Time (statistics, logs) field .................................................. 383 starter configuration inbound phonebook.....................70 outbound phonebook...................66 phone/IP ......................................59 startup tasks.....................................47 State field (ISDN BRI Statistics, Layer 1 Interface)...................... 402 State gatekeeper field (Call Details) ..............
MultiVOIP User Guide Index Default ......................................189 Supplementary Services Parameter Definitions analog264, 265, 266, 267, 268, 269, 270, 271 T1/E1182, 183, 184, 185, 186, 187, 188, 189 Supplementary Services Parameter fields (analog) Call Transfer Enable ................. 264 Call Waiting Enable .................. 265 Hold Sequence .......................... 265 Retrieve Sequence..................... 265 Transfer Sequence.....................
Index MultiVOIP User Guide T1/E1 ........................................ 176 System Information screen for op & maint........................... 374 System Information screen, accessing analog........................................ 273 T1/E1 ........................................ 191 System Information update interval, setting analog........................................ 273 for op & maint........................... 375 T1/E1 ........................................ 191 T1/E1 .......................
MultiVOIP User Guide Index telephony startup configuration.......59 telephony toning schemes analog........................................ 248 T1/E1 ........................................ 166 temperature operating .....................................95 terminal mode (ISDN-BRI) & Dchannel support MVP-410ST/810ST .................. 102 Terminal Network field E1/ISDN.................................... 156 T1/ISDN.................................... 151 terminal/network settings, voip and PBX E1/ISDN.....
Index MultiVOIP User Guide T1 .............................................. 294 trap manager parameters (SNMP) T1/E1 ........................................ 161 triggering log report email analog........................................ 253 T1/E1 ........................................ 171 troubleshooting ...............................85 Troubleshooting Resolutions for MultiVOIPs.................................11 TTL (gatekeeper) .......................... 493 Turn Off Logs field analog................
MultiVOIP User Guide Index user defaults, setting...................... 421 user name Windows GUI ........................... 424 User Name (proxy server) field E1 .............................................. 334 T1 .............................................. 285 user values (software), saving ....... 421 MVP210x.................................... 92 MVP2410.............................. 89, 90 MVP3010.................................... 89 MVP410x.................................... 91 MVP810x.....
Index MultiVOIP User Guide Echo Cancellation ..................... 142 Fax Enable ................................ 140 Fax Volume............................... 140 Forward Error Correction.......... 142 Input Gain ................................. 139 Jitter Value ................................ 145 Jitter Value (Fax) ...................... 140 Max Baud Rate ......................... 140 Maximum Jitter Value .............. 144 Minimum Jitter Value ............... 143 Mode (Fax)...........................
MultiVOIP User Guide Index lifting precaution .........................88 personnel requirement.................88 Well Known Ports......................... 542 well-known port number, SMTP analog........................................ 252 T1/E1 ........................................ 170 well-known port, gatekeeper registration E1 .............................................. 333 T1 .............................................. 284 well-known port, Q.931 params, H.323 E1 ..............................
Index MultiVOIP User Guide zone prefixes, example ................. 518 zones, gatekeeper.......................... 482 definition................................... 450 definition of............................... 483 establishing ...............................
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