User guide
Solvingrecoveryproblems
IfyouareunabletoaccesstheRescueandRecoveryworkspaceortheWindowsenvironment,doone
ofthefollowing:
•UsearescuemediumtostarttheRescueandRecoveryworkspace.See“Creatingandusingarescue
medium”onpage62
.
•Userecoverymediaifallothermethodsofrecoveryhavefailedandyouneedtorestoretheharddisk
drivetothefactorydefaultsettings.See“Performingbackupandrecoveryoperations”onpage60.
Note:IfyouareunabletoaccesstheRescueandRecoveryworkspaceortheWindowsenvironmentfrom
arescuemediumorrecoverymedia,youmightnothavetherescuedevice(aninternalharddiskdrive,a
disc,aUSBharddiskdrive,orotherexternaldevices)setastherstbootdeviceinthestartupdevice
sequence.Youmustrstmakesurethatyourrescuedeviceissetastherstbootdeviceinthestartup
devicesequenceintheSetupUtilityprogram.See“Startupmenu”onpage111fordetailedinformation
abouttemporarilyorpermanentlychangingthestartupdevicesequence.Formoreinformationaboutthe
SetupUtilityprogram,see“UsingtheThinkPadSetupprogram”onpage101.
Itisimportanttocreatearescuemediumandasetofrecoverymediaasearlyaspossibleandstorethem
inasafeplaceforfutureuse.
RecoveryoverviewfortheWindows8operatingsystem
ThissectionprovidesinformationabouttherecoverysolutionsfortheWindows8operatingsystem.
AWindowsrecoveryimageispreinstalledintherecoverypartitiononyourcomputer.TheWindowsrecovery
imageenablesyoutorefreshyourcomputer,orresetyourcomputertothefactorydefaultsettings.
YoucancreaterecoverymediaasbackupsorreplacementfortheWindowsrecoveryimage.Withthe
recoverymedia,youcantroubleshootandxtheproblemsonyourcomputerevenifyoucannotstartthe
Windows8operatingsystem.Itisrecommendedthatyoucreaterecoverymediaasearlyaspossible.For
moreinformation,see“Creatingandusingrecoverymedia”onpage65.
Refreshingyourcomputer
Ifyourcomputerdoesnotperformwellandtheproblemmightbecausedbyarecentlyinstalledprogram,
youcanrefreshyourcomputerwithoutlosingyourpersonallesorchangingyoursettings.
Attention:Ifyourefreshyourcomputer,theprogramsthatcamewithyourcomputerandtheprogramsthat
youinstalledfromWindowsStorewillbereinstalled,butallotherprogramswillberemoved.
Torefreshyourcomputer,dothefollowing:
1.Moveyourcursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙General.
2.IntheRefreshyourPCwithoutaffectingyourlessection,clickGetstarted.
3.Followtheinstructionsonthescreentorefreshyourcomputer.
Resettingyourcomputertothefactorydefaultsettings
Ifyouwanttorecycleyourcomputerorjuststartover,youcanresetyourcomputertothefactorydefault
settings.Resettingthecomputerwillreinstalltheoperatingsystem,reinstallalltheprogramsthatcamewith
yourcomputer,andresetallthesettingstothefactorydefaultsettings.
Attention:Ifyouresetthecomputertothefactorydefaultsettings,allyourpersonallesandsettingswillbe
deleted.Toavoiddataloss,makeabackupcopyofallthedatathatyouwanttokeep.
64UserGuide