TalkAnytime R Click-to-Talk Media Server User Guide for Voice/IP Gateways Analog Models: TA410 & TA810
User Guide S000388B Analog Click-to-Talk Media Servers Models TA410 & TA810 This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2007, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
CONTENTS CHAPTER 1: OVERVIEW......................................................................................................................................................6 ABOUT THIS MANUAL ..............................................................................................................................................................7 INTRODUCTION TO TALKANYTIME ANALOG CLICK-TO-TALK MEDIA SERVERS (TA410 & TA810) ......................................8 TalkAnytime Front Panel LEDs.......
ContentsVOIP CHAPTER 5: TECHNICAL CONFIGURATION...............................................................................................................58 CONFIGURING THE TALKANYTIME .........................................................................................................................................59 LOCAL CONFIGURATION .........................................................................................................................................................
ContentsVOIP REPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS ..............................................................................................185 TECHNICAL SUPPORT ...........................................................................................................................................................186 Contacting Technical Support .........................................................................................................................................
Chapter 1: Overview Multi-Tech Systems, Inc.
Chapter 1: Overview About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes two analog TalkAnytime units, models TA810 and TA410, that allow you to accept incoming audio calls over the Internet or other IP network. The table below (on next page) describes the vital characteristics of the various models in the TalkAnytime product family. How to Use This Manual. In short, use the index and the examples.
Chapter 1: Overview Introduction to TalkAnytime Analog Click-to-Talk Media Servers (TA410 & TA810) VOIP: The Free Ride. The analog TalkAnytime units (TA410 and TA810) use Voice-Over-IP gateway technology to allow free incoming audio communication over the Internet or other IP network. To make this free voice service available , you simply connect the TalkAnytime unit to your telephone equipment and your existing Internet connection.
Chapter 1: Overview While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging). The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the TalkAnytime unit itself must both be connected to the same IP network and their IP addresses must be known. Multi-Tech Systems, Inc.
Chapter 1: Overview Once you’ve begun using the web browser GUI, you can go back to the TalkAnytime Windows GUI at any time. However, you must log out of the web browser GUI before using the TalkAnytime Windows GUI. Logging of System Events. MultiTech has built SysLog Server functionality into the software of the TalkAnytime units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the TalkAnytime unit itself.
Chapter 1: Overview Analog TalkAnytime LED Descriptions TA-410/810 Front Panel LED Definitions LED NAME DESCRIPTION General Operation LEDs (one set on each TalkAnytime model) Power Indicates presence of power. Boot After power up, the Boot LED will be on briefly while the TalkAnytime is booting. It lights whenever the TalkAnytime is booting or downloading a setup configuration data set. FDX.
Chapter 1: Overview Client Computer Requirements To make an incoming call using TalkAnytime, the computer must meet the requirements described in the table below. Category Requirement Operating System Windows 98 or Windows XP Browser Internet Explorer 5.0 or higher Audio Hardware Microphone & Speaker (in any form) O.S. Settings Headset or microphone/speaker combo must be activated and not pre-empted by any other audio hardware or software.
Chapter 1: Overview Specifications Parameter /Model Operating Voltage/ Current Mains Frequencies Power Consumption Mechanical Dimensions Weight TA410 TA810 100-240 VAC 1.2 - 0.6 A 100-240 VAC 1.2 - 0.6 A 50/60 Hz 50/60 Hz 29 watts 46 watts 1.75” H x 17.4” W x 8.5” D 1.75” H x 17.4” W x 8.5” D 4.5cm H x 44.2 cm W x 21.6 cm D 7.1 lbs. (3.2 kg) 4.5cm H x 44.2 cm W x 21.6 cm D 7.7 lbs. (3.
Chapter 1: Overview Related Documentation The TalkAnytime User Guide (the document you are now reading) comes in electronic form and is included on your system CD. It presents in-depth information on the features and functionality of MultiTech’s TalkAnytime Product Family. The CD media is produced using Adobe AcrobatTM for viewing and printing the user guide. To view or print your copy of a user guide, load Acrobat ReaderTM on your system.
Chapter 2: Quick Start Instructions Multi-Tech Systems, Inc.
TalkAnytime Quick Start Instructions Startup Tasks Introduction The Quick Start Instructions are streamlined instructions intended to get the TalkAnytime unit up and running quickly. These start-up instructions include assistance on setting up the TalkAnytime unit’s Inbound Phonebook and defining the URL expression, which includes some parameter settings. A printed Cabling Guide is shipped with the TalkAnytime unit and an electronic copy is included on the Product CD.
TalkAnytime Quick Start Instructions Gathering Phone/IP Details Phone/IP Details *Absolutely Needed* Before Starting the Installation The TalkAnytime will interface with both the IP network and the phone system. You must gather information about the IP network and about the phone system so that the TalkAnytime can be configured to operate with them properly. A summary of this configuration information appears on page 18 (“Config Info CheckList”).
TalkAnytime Quick Start Instructions Gathering Phone/IP Details Phone/IP Details Often Needed/Wanted Obtain Email Address for TalkAnytime (for email call log reporting) required if log reports of TalkAnytime call traffic are to be sent by email Optional SMTP Parameters Preparation Task: Ask Mail Server administrator to set up email account (with password) for the TalkAnytime unit itself. Be sure to give a unique identifier to each individual TalkAnytime unit. To: I.T.
TalkAnytime Quick Start Instructions Placement Placement Mount your TalkAnytime unit in a safe and convenient location where cables for your network and phone system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling of the User Guide.
TalkAnytime Quick Start Instructions Client Computer Requirements Client Computer Requirements To make an incoming call using TalkAnytime, the computer must meet the requirements described in the table below. Category Requirement Operating System Windows 98 or Windows XP Browser Internet Explorer 5.0 or higher Audio Hardware Microphone & Speaker (in any form) O.S. Settings Headset or microphone/speaker combo must be activated and not pre-empted by any other audio hardware or software.
TalkAnytime Quick Start Instructions Quick Hookup Quick Hookup for TA410 & TA810 Multi-Tech Systems, Inc.
TalkAnytime Quick Start Instructions Configuration Software Installation Install TalkAnytime Configuration Software onto Command PC For more details, see Chapter 4: Software Installation in User Guide. 1. TalkAnytime unit must be properly cabled. Power must be turned on. 2. Insert TalkAnytime CD into drive. Allow 10-20 seconds for Autorun to start. If Autorun fails, go to My Computer | CD ROM drive | Open. Click Autorun icon. 3. At first dialog box, click Install Software. 4.
TalkAnytime Quick Start Instructions Phone/IP Starter Configuration Once you’ve begun using the web browser GUI, you can go back to the TalkAnytime Windows GUI at any time. However, you must log out of the web browser GUI before using the TalkAnytime Windows GUI. 5. Go to Configuration | Voice/Fax. Select Coder | “Automatic.” At the right-hand side of the dialog box, click OK. If you know any specific parameter values that will apply to your system, enter them. Click Copy Channel. Select Copy to All.
TalkAnytime Quick Start Instructions Phone/IP Starter Configuration Phone/IP Starter Configuration (continued) Enter the IP address of the email server where the TalkAnytime’s email account is located in the “Mail Server IP Address” field. Typically the email log reports are sent to the TalkAnytime Administrator but they can be sent to any email address. Decide where you want the email logs sent and enter that email address in the “Recipient Address” field.
TalkAnytime Quick Start Instructions Phonebook Configuration Inbound Phonebook 1. Open the TalkAnytime program. ( Start | TalkAnytime xxx | Configuration ) 2. Go to Phone Book | Inbound Phonebook | Add Entry. 3. In the “Remove Prefix” field, enter the PBX extension to which you want to direct the incoming TalkAnytime calls. 4. In the “Add Prefix” field, enter the same digits as were entered in the “Remove Prefix” field. 5. In the “Channel Number” field, enter “Hunting.
TalkAnytime Quick Start Instructions URL Configuration TalkAnytime URL Configuration End users will access the TalkAnytime by clicking on an icon on a web site. The web server must include a URL link expression that not only directs the caller to the TalkAnytime unit but also specifies values for several other parameters (four parameters are required; two are optional). The general form of the URL expression is as follows: TalkAnytime URL Command Line http://a.b.c.d/tat.
TalkAnytime Quick Start Instructions System Examples TalkAnytime System Examples Introduction The following example shows how the TalkAnytime unit operates in a specific telecommunications system. Home PC User A Command PC Whirlygig Gadget Company Offices Talk Anytime TA410 FXO FXO FXO FXO Ethernet LAN IVR Internet Web Server PBX PSTN x7301 x8651 Comblasticator Specialist x7302 MIC SPKR Home PC User B x8652 Zanfraditron Specialist Customer Service Dept.
TalkAnytime Quick Start Instructions System Examples Example Types.
TalkAnytime Quick Start Instructions System Examples Technical Configuration for Phone Pool Call Multi-Tech Systems, Inc.
TalkAnytime Quick Start Instructions System Examples Calls to Specific Extensions Through an IVR User-B Calls Customer Service Specialist. The drawing below shows a call coming into a particular product specialist in the Whirlygig Customer Service Department from customer concerned about a “Zanfraditron” device (a fictional product contrived for this example). The PBX is equipped with an IVR (which produces outgoing messages and allows DTMF in return from the caller) at extension 8600.
TalkAnytime Quick Start Instructions System Examples Technical Configuration for Specific Extension Calls via IVR Alternative Method to Access Multiple Extensions. In this example, we used an IVR to allow access to various extensions of the PBX. Specifically, the end-user used the TalkAnytime keypad to dial digits in response to instructions given in the IVR’s outgoing message.
TalkAnytime Quick Start Instructions System Examples Inbound Phonebook List for Entire Example System The three uses of the TalkAnytime described here can be implemented simultaneously in a single system. Each type of use entails its own entry in the Phonebook. The resulting phonebook list is shown below. Multi-Tech Systems, Inc.
TalkAnytime Quick Start Instructions System Examples Calls by Trusted Party into PBX and Beyond Employee Accesses PSTN of Home City Thru PBX. The drawing below shows a trusted party using TalkAnytime to access the PSTN of the company’s home office and, from there, to make a call to his home residence. In this case, the caller does not need to surf to the company’s home page to begin.
TalkAnytime Quick Start Instructions System Examples Technical Configuration for Trusted-Party Calling Through PBX Multi-Tech Systems, Inc.
TalkAnytime Quick Start Instructions End-User’s Perspective User’s Perspective of TalkAnytime For end-users TalkAnytime is an opportunity to conduct a toll-free voice call directly from their computers. The process begins when a user responds to a “click-to-talk” opportunity on a web site. In the example shown here, the user can click on a rectangular icon to speak to a sales agent or on a diamond-shaped icon to speak to a customer service representative.
TalkAnytime Quick Start Instructions End-User’s Perspective ActiveX controls must be enabled. Qualifications Query Window. The following window will appear to the user. Users who meet the requirements can continue by clicking OK. Installing the TalkAnytime Applet. Next the TalkAnytime applet program will begin downloading into the user’s computer. This occurs each time TalkAnytime is used. (The applet does not remain available on the user’s computer for future uses.
TalkAnytime Quick Start Instructions End-User’s Perspective When the download of the TalkAnytime applet is complete, a message will appear indicating that a second download may be necessary. This second download is an Activex control. When the user right-clicks on the query box a menu will appear. Choose Install ActiveX Control to initiate the download. A Security Warning screen will appear to confirm the download. Popup Blocking.
TalkAnytime Quick Start Instructions End-User’s Perspective During the Call. When this download is complete and the Popup Blocking issue (if any) has been resolved, the TalkAnytime voice session will begin. During the speech session, the graphic representation will be different. Disconnection. At the end of the call, the user should click on the “Disconnect” button to end the connection. The applet screen will change accordingly. Ending the Session.
TalkAnytime Quick Start Instructions Web Site Configuration How Web Site Must Be Configured The webmaster must make several preparations for the TalkAnytime.
TalkAnytime Quick Start Instructions Web Site Configuration Qualifications Query Window. When an online computer user clicks on the TalkAnytime icon, a message appears that indicates that the computer being used must meet certain requirements in order to use TalkAnytime. User PC Requirements for TalkAnytime Category Requirement Operating System Windows 98 or Windows XP Browser Internet Explorer 5.0 or higher Audio Hardware Microphone & Speaker (in any form) O.S.
TalkAnytime Quick Start Instructions Connectivity Test Connectivity Test The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure. 1. The setup for testing connectivity is shown below. Setup for Connectivity Test Ethernet Hub Ch1 (FXS) Ethernet Port Ch2 (FXS) TalkAnytime TA-410/810 Settings: IP Addr= 65.129.90.
TalkAnytime Quick Start Instructions Troubleshooting Troubleshooting If you cannot establish voice connectivity between the Command PC and the TalkAnytime, follow the steps below to determine the problem. 1. Ping the TalkAnytime unit to confirm connectivity to the network. 2. Verify the connections at the TalkAnytime unit, hub, and PC. y Check cabling. Are connections well seated? To correct receptacle? y Are the LNK LEDs on on both the TalkAnytime unit and the PC’s network card lit? 3.
Chapter 3: Mechanical Installation and Cabling Multi-Tech Systems, Inc.
Chapter 3: Mechanical Installation & Cabling Introduction The TA410 and TA810 units are heavy enough to require two able-bodied persons to participate when installing one of these units in a rack. Please read the safety notices before beginning installation. Safety Warnings Lithium Battery Caution A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The battery has an estimated life expectancy of ten years.
Chapter 3: Mechanical Installation & Cabling Unpacking the TA-410/810 TalkAnytime R TalkAnytime R Cabling Guide Voice/Fax 5 XMT Power Ethernet Boot RCV XMT COL RCV XSG Voice/Fax 6 RSG XMT RSG XMT Voice/Fax 1 LNK XMT RCV XSG RCV XSG Voice/Fax 7 RSG XMT RSG XMT Voice/Fax 2 RCV XSG RCV XSG Voice/Fax 8 RSG XMT RSG XMT Voice/Fax 3 RCV XSG RCV XSG RSG Voice/Fax 4 RCV XSG RSG Figure 3-1: Unpacking the TA-410/810 Multi-Tech Systems, Inc.
Chapter 3: Mechanical Installation & Cabling Rack Mounting Instructions for TA410 & TA810 The TalkAnytime units can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-2. Figure 3-2: Rack-Mounting (TA410 or TA810) Safety Recommendations for Rack Installations Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer.
Chapter 3: Mechanical Installation & Cabling When mounting the equipment in the rack, make sure mechanical loading is even to avoid a hazardous condition, such as loading heavy equipment in rack unevenly. The rack used should safely support the combined weight of all the equipment it supports. Ensure that the mains supply circuit is capable of handling the load of the equipment.
Chapter 3: Mechanical Installation & Cabling Cabling Procedure for TA-410/810 Cabling involves connecting the TalkAnytime unit to your LAN and telephone equipment. 1. Connect the power cord supplied with your TalkAnytime unit to a live AC outlet and to the power connector on the back of the TalkAnytime as shown at top right in Figure 3-5.
Chapter 3: Mechanical Installation & Cabling configurable. So, for example, some channels of a TalkAnytime might use the FXO interface and others the FXS, etc. 6. If you intend to configure the TalkAnytime unit remotely using the TalkAnytime Windows GUI, connect an RJ-11 phone cable between the Command Modem connector (at the rear of the TalkAnytime unit) and a receptacle served by a telco POTS line. See Figure 3-6. The Command Modem is built into the TalkAnytime unit.
Chapter 3: Mechanical Installation & Cabling Figure 3-7. Earth Ground Details 8. Turn on power to the TalkAnytime unit by placing the ON/OFF switch on the back panel to the ON position. Wait for the Boot LED on the TalkAnytime unit to go off before proceeding. This may take a few minutes. Proceed to Chapter 4 to load the TalkAnytime software. Multi-Tech Systems, Inc.
Chapter 4: Software Installation Multi-Tech Systems, Inc.
Chapter 4: Software Installation Introduction Configuring software for your TalkAnytime unit entails four tasks: (1) loading the software onto the command PC (this is “Software Installation and is discussed in this chapter), (2) setting values for telephony and IP parameters that will fit your system (this is “Technical Configuration” and it is discussed in Chapter 5), (3) establishing a “phonebook” that contains routing instructions and corresponding dialing patterns for TalkAnytime calls (this is “Phoneb
Chapter 4: Software Installation 4. A ‘welcome’ screen appears. Press Enter or click Next to continue. 5. Follow the on-screen instructions to install your TalkAnytime software. The first screen asks you to choose the folder location of the files of the TalkAnytime software. Choose a location and click Next. Multi-Tech Systems, Inc.
Chapter 4: Software Installation 6. At the next screen, you must select a program folder location for the TalkAnytime software program icon. Click Next. Transient progress screens will appear while files are being copied. 7. A completion screen will appear. Click Finish. Multi-Tech Systems, Inc.
Chapter 4: Software Installation 8. When setup of the TalkAnytime software is complete, you will be prompted to run the TalkAnytime software to configure the TalkAnytime unit. Software installation is complete at this point. You may proceed with Technical Configuration now or not, at your convenience. Technical Configuration instructions are in the next chapter of this manual. Un-Installing the TalkAnytime Configuration Software 1.
Chapter 4: Software Installation 2. You will be asked to shut down other applications while uninstalling the TalkAnytime software. 3. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process. 4. A special warning message similar to that shown below may appear concerning the TalkAnytime software’s “.bin” file. Click Yes. Multi-Tech Systems, Inc.
Chapter 4: Software Installation 5. A completion screen will appear. Click Finish. Multi-Tech Systems, Inc.
Chapter 5: Technical Configuration Multi-Tech Systems, Inc.
Chapter 5: Technical Configuration Configuring the TalkAnytime There are two ways in which the TalkAnytime must be configured before operation: technical configuration and phonebook configuration. Technical Configuration. First, the TalkAnytime must be configured to operate with technical parameter settings that will match the equipment with which it interfaces. There are eight types of technical parameters that must be set.
Chapter 5: Technical Configuration Functional Equivalence of Interfaces. The TalkAnytime configuration program is required to do the initial configuration (that is, setting an IP address for the TalkAnytime unit) so that the TalkAnytime unit can communicate with the web browser GUI. Management of the VOIP after that point can be done from either the Windows GUI or from the web GUI.
Chapter 5: Technical Configuration Telephony Interface Parameters The following parameters must be known about the PBX or telco central office equipment to which the analog TalkAnytime will connect: 9 Phone Parameters Ask phone company or telecom manager.
Chapter 5: Technical Configuration Config Info CheckList Type of Config Info Gathered TalkAnytime Configuration screen on which to enter Config Info √ IP info for TalkAnytime unit ● IP address ● Gateway ● DNS IP (if used) ● 802.1p Prioritization (if used) Interface Type (Choices: E&M, FXS/FXO*) Ethernet/IP Parameters Interface Parameters *In FXO/FXS systems, channels used for phone, fax, or key system are FXS; channels used for analog PBX extensions or analog telco lines are FXO.
Chapter 5: Technical Configuration Local Configuration Procedure (Summary) After the TalkAnytime configuration software has been installed in the ‘Command’ PC (which is connected to the TalkAnytime unit), several steps must be taken to configure the TalkAnytime unit to function in its specific setting. Although the summary below includes all of these steps, some are optional. 1. Check Power and Cabling. 2. Start TalkAnytime Configuration Program. 3. Confirm Connection. 4. Solve Common Connection Problems.
Chapter 5: Technical Configuration Local Configuration Procedure (Detailed) You can begin the configuration process as a continuation of the TalkAnytime software installation. You can establish your configuration or modify it at any time by launching the TalkAnytime program from the Windows Start menu. 1. Check Power and Cabling.
Chapter 5: Technical Configuration 3. Confirm Connection. If the TalkAnytime unit is set for an available COM port and is correctly cabled to the PC, the TalkAnytime main screen will appear. (If the main screen appears grayed out and seems inaccessible, go to step 4.) In the lower left corner of the screen, the connection status of the TalkAnytime will be displayed. The messages in the lower left corner will change as detection occurs.
Chapter 5: Technical Configuration 4. Solving Common Connection Problems. A. Fixing a COM Port Problem. If the TalkAnytime main screen appears but is grayed out and seems inaccessible, the COM port that was specified for its communication with the PC is unavailable and must be changed. An error message will appear. To change the COM port setting, use the COM Port Setup dialog box, which is accessible via the keyboard shortcut Ctrl + G or by going to the Connection pull-down menu and choosing “Settings.
Chapter 5: Technical Configuration 6. Set Ethernet/IP Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “Ethernet/IP Parameters” Pulldown Icon Shortcut Sidebar Ctrl + Alt + I In each field, enter the values that fit your particular network. Multi-Tech Systems, Inc.
Chapter 5: Technical Configuration The Ethernet/IP Parameters fields are described in the tables and text passages below. Note that both DiffServ parameters (Call Control PHB and VoIP Media PHB) must be set to zero if you enable Packet Prioritization (802.1p). Nonzero DiffServ values negate the prioritization scheme. Ethernet/IP Parameter Definitions (cont’d) Values Description Field Name Ethernet Parameters Packet Prioritization (802.1p) Y/N Frame Type Type II, SNAP 802.
Chapter 5: Technical Configuration Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description IP Parameter fields Gateway Name alphanumeric Descriptor of current voip unit to distinguish it from other units in system. Enable DHCP Y/N Dynamic Host Configuration Protocol is a method for disabled by default assigning IP address and other IP parameters to computers on the IP network in a single message with great flexibility.
Chapter 5: Technical Configuration The IP Datagram with Header, Its Type-of-Service field, & DiffServ bits => 0 VERS 4 HLEN 8 16 19 24 31 TOTAL LENGTH TYPE OF SERVICE FLAGS IDENTIFICATION FRAGMENT OFFSET TIME TO LIVE PROTOCOL HEADER CHECKSUM SOURCE IP ADDRESS DESTINATION IP ADDRESS IP OPTIONS (if any) PADDING … end of header DATA … The TOS field consists of eight bits, of which only the first six are used. These six bits are called the “Differentiated Service Codepoint” or DSCP bits.
Chapter 5: Technical Configuration About Service Records An SRV record holds the following information: • Service: the symbolic name of the desired service. • Protocol: this is usually either TCP or UDP. • Domain name: the domain for which this record is valid. • TTL: standard DNS time to live field. • Class: standard DNS class field (this is always IN). • Priority: the priority of the target host. • Weight: A relative weight for records with the same priority.
Chapter 5: Technical Configuration 8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “Voice/FAX Parameters” Pulldown Icon Shortcut Sidebar Ctrl + H Multi-Tech Systems, Inc.
Chapter 5: Technical Configuration In each field, enter the values that fit your particular network. Multi-Tech Systems, Inc.
Chapter 5: Technical Configuration Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box. To copy a set of Voice/FAX parameters to all channels, select “Copy to All” and click Copy. Multi-Tech Systems, Inc.
Chapter 5: Technical Configuration The Voice/FAX Parameters fields are described in the tables below. Field Name Default Values -- Select Channel Copy Channel Voice Gain Input Gain 1-4 (410) 1-8 (810) DTMF Gain -- DTMF Gain, High Tones +3dB to -31dB & “mute” +3dB to -31dB & “mute” -- -+31dB to –31dB Output Gain +31dB to –31dB DTMF Parameters DTMF Gain, Low Tones Voice/Fax Parameter Definitions Description When this button is clicked, all Voice/FAX parameters are set to their default values.
Chapter 5: Technical Configuration Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Automatic Selected Coder Max bandwidth (coder) G.711 a/u law 64 kbps; G.726, @ 16/24/32 /40 kbps; G.727, @ nine bps rates; G.723.1 @ 5.3 kbps, 6.3 kbps; G.729, 8kbps; Net Coder @ 6.4, 7.2, 8, 8.8, 9.6 kbps 11 – 128 kbps Determines whether selection of coder is manual or automatic.
Chapter 5: Technical Configuration Field Name Values Dynamic Jitter Buffer Dynamic Jitter Buffer Minimum Jitter Value 60 to 400 ms Voice/Fax Parameter Definitions (cont’d) ) Description Dynamic Jitter defines a minimum and a maximum jitter value for voice communications. When receiving voice packets from a remote source, varying delays between packets may occur due to network traffic problems. This is called Jitter. To compensate, the TalkAnytime unit uses a Dynamic Jitter Buffer.
Chapter 5: Technical Configuration Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic Disconnection -- The Automatic Disconnection group provides four options which can be used singly or in any combination. Jitter Value 1-65535 milliseconds The Jitter Value defines the average inter-arrival packet deviation (in milliseconds) before the call is automatically disconnected. The default is 300 milliseconds.
Chapter 5: Technical Configuration 9. Set Telephony Interface Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing Telephony Interface Parameters Pulldown Icon -- Shortcut Sidebar Ctrl + Alt + N Multi-Tech Systems, Inc.
Chapter 5: Technical Configuration In each field, enter the values that fit your particular network. The kinds of parameters for which values must be chosen depend on the type of telephony supervisory signaling or interface used (FXO, E&M, etc.). We present here the various parameters grouped and organized by interface type. Multi-Tech Systems, Inc.
Chapter 5: Technical Configuration Note that Interface parameters are applied on a channel-by-channel basis. However, once you have established a set of Interface parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box. To copy a set of Interface parameters to all channels, select “Copy to All” and click Copy. Multi-Tech Systems, Inc.
Chapter 5: Technical Configuration FXS Loop Start Parameters. The parameters applicable to FXS Loop Start are shown in the figure below and described in the table that follows. Field Name FXS (Loop Start) Field Name FXS Loop Start Interface: Parameter Definitions Values Description Y/N Enables FXS Loop Start interface type.
Chapter 5: Technical Configuration FXO Parameters. The parameters applicable to the FXO telephony interface type are shown in the figure below and described in the table that follows. FXO Interface: Parameter Definitions* Field Name Values Description Interface Type FXO Enables FXO functionality FXO Options FXO Ring Count 1-99 Number of rings required before the TalkAnytime answers the incoming call.
Chapter 5: Technical Configuration FXO Supervision. When the selected Interface type is FXO, the Supervision button is active. Click on this button to access call answering supervision parameters and call disconnection parameters that relate to the FXO interface type. Multi-Tech Systems, Inc.
Chapter 5: Technical Configuration FXO Supervision Parameter Definitions Field Name Values Description Answer Supervision fields Current Reversal Y/N When this option is selected, the FXO interface sends notice to make connection upon detecting current reversal from the PBX (which occurs when the called extension goes offhook). Answer Delay Y/N When this option is selected, the FXO interface sends the connection notice to the calling party only when the Answer Delay Timer expires.
Chapter 5: Technical Configuration Field Name Values FXO Supervision Parameter Definitions Description Disconnect Supervision fields DTMF Tone Enables supervision of call disconnection using DTMF tones. DTMF Tone Pairs 2 3 A 1 5 6 B 4 8 9 C 7 0 # D * High Tones 1209Hz 1336Hz 1447Hz 1633Hz Disconnect Tone Sequence 1st tone pair + 2nd tone pair Low Tones 697Hz 770Hz 852Hz 941Hz These are DTMF tone pairs. Values for first tone pair are: *, #, 0, 1-9, and A-D.
Chapter 5: Technical Configuration E&M Parameters. The parameters applicable to the E&M telephony interface type are shown in the figure below and described in the table that follows. E&M Interface Parameter Definitions Field Name Values Description Interface E&M enables E&M functionality Type Types 1-5. Refers to the type of E&M interface being used. Mode 2-wire or 4-wire Each E&M interface type can be either 2-wire or 4-wire audio.
Chapter 5: Technical Configuration 10. Set Regional Parameters (Phone Signaling Tones & Cadences). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “Regional Parameters” Pulldown Shortcut Icon Sidebar Ctrl + R The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), ring tone, and other, more specialized tones.
Chapter 5: Technical Configuration situation. This may not be the same as your selection for the Country/Region field. The selections in the Country Selection for Built-In Modem field entail more detailed groupings of telephony parameters than do the Country/Region values. In each field, enter the values that fit your particular system. The Regional Parameters fields are described in the table below.
Chapter 5: Technical Configuration Field Name Values Country/ Region USA, Japan, UK, Custom Note: “Survivability” tone indicates a special type of call-routing redundancy & applies to MultiVantage voip units only.
Chapter 5: Technical Configuration Field Name Values “Regional Parameter” Definitions (cont’d) Description Standard Tones fields (cont’d) Gain 1 gain in dB +3dB to –31dB and “mute” setting Amplification factor of lower frequency of pair. This applies to the dial, ring, busy and ‘unobtainable’ tones that the TalkAnytime unit outputs as audio to the FXS, FXS, or E&M port. Default: -16dB Gain 2 gain in dB +3dB to –31dB and “mute” setting Amplification factor of higher frequency of pair.
Chapter 5: Technical Configuration Field Name Country Selection for Built-In Modem (not applicable to MVP130/130FXS MVP210, MVP410ST, or MVP810ST) Values “Regional Parameter” Definitions (cont’d) Description country name TalkAnytime units operating with the X.06 software release (and above) include a built-in modem. The administrator can dial into this modem to configure the TalkAnytime unit remotely.
Chapter 5: Technical Configuration 11. Set Custom Tones and Cadences (optional). The Regional Parameters dialog box has a secondary dialog box that allows you to customize DTMF tone pairs to create unique ring-tones, dial-tones, busytones or “unobtainable” tones (fast busy signal) or “re-order” tones (telling the user that she must hang up an off-hook phone) or “survivability” tones (an indication of call-routing redundancy) for your system.
Chapter 5: Technical Configuration The Custom Tone-Pair Settings fields are described in the table below. Custom Tone-Pair Settings Definitions Field Name Values Description Tone Pair dial tone, busy tone, ring tone, ‘unobtainable’ tone, survivability tone, re-order tone Identifies the type of telephony signaling tone for which frequencies are being specified. TONE PAIR VALUES About Defaults: US telephony values are used as defaults on this screen.
Chapter 5: Technical Configuration 12. Set SMTP Parameters (Log Reports by Email). The SMTP Parameters screen is applicable when the administrator has chosen to receive log reports by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SMTP” in the SMTP Parameters screen.). The SMTP Parameters screen can be reached by pulldown menu, keyboard shortcut, or sidebar.
Chapter 5: Technical Configuration The SMTP Parameters screen is shown below “SMTP Parameters” Definitions Description Field Name Values Enable SMTP Y/N In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP” in the Logs screen. Requires Authentication Y/N If this checkbox is checked, the TalkAnytime unit will send Authentication information to the SMTP server.
Chapter 5: Technical Configuration . “SMTP Parameters” Definitions (cont’d) Field Name Values Description Password alphanumeric Login password for TalkAnytime unit’s email account. Mail Server IP Address n.n.n.n for n= 0 to 255 This is the mail server’s IP address. This mail server must be accessible on the IP network to which the TalkAnytime unit is connected. Port Number 25 25 is a standard port number for SMTP. Mail Type text or html Mail type in which log reports will be sent.
Chapter 5: Technical Configuration The SMTP Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to customize email log messages for the TalkAnytime unit. The TalkAnytime software logs data about many aspects of the call traffic going through the TalkAnytime unit. The Custom Fields screen lets you pick which aspects will be included in the email log reports. “Custom Fields” Definitions Field Description Select All Channel Number Log report to include all fields shown.
Chapter 5: Technical Configuration “Custom Fields” Definitions (cont’d) Field Description Field Description Bytes Sent Packets Lost Total bytes sent in call. Bytes Received Coder Total bytes received in call. Outbound Digits Received The DTMF dialing digits received by this gateway from the remote gateway presuming that DTMF is set to "Out of Band." Successful or unsuccessful. Prefix Matched Indicates call’s originating party. DTMF Capability Call Status Call Direction Packets lost in call.
Chapter 5: Technical Configuration Multi-Tech Systems, Inc.
Chapter 5: Technical Configuration 13. Set Log Reporting Method. The Logs screen lets you choose how the Administrator (or webmaster) will receive log reports about the TalkAnytime unit’s performance and the phone call traffic that is passing through it. Log reports can be received in one of two ways: A. in the TalkAnytime program (GUI), or B. via email (SMTP).
Chapter 5: Technical Configuration Field Name Values Enable Console Messages Y/N Filters (button) Turn Off Logs Logs Buttons GUI SMTP “Logs” Screen Definitions Description Allows TalkAnytime debugging messages to be read via a basic terminal program like HyperTerminal ™ or equivalent. Normally, this should be disabled because it uses TalkAnytime processing resources. Console messages are meant for tech support personnel.
Chapter 5: Technical Configuration To customize console messages by category and/or by channel, click on “Filters” and use the Console Messages Filters Settings screen. Multi-Tech Systems, Inc.
Chapter 5: Technical Configuration 14. Set Baud Rate. The Connection option in the sidebar menu has a “Settings” item that includes the baud-rate setting for the COM port of the computer running the TalkAnytime software. First, it is important to note that the default COM port established by the TalkAnytime program is COM1. Do not accept the default value until you have checked the COM port allocation on your PC.
Chapter 5: Technical Configuration This screen presents vital system information at a glance. Its primary use is in troubleshooting. System Information Parameter Definitions Field Name Values Description Boot Version nn.nn Indicates the version of the code that is used at the startup (booting) of the TalkAnytime. The boot code version is independent of the software version. Firmware Version alphanumeric Indicates version of TalkAnytime firmware.
Chapter 5: Technical Configuration The frequency with which the System Information screen is updated is determined by a setting in the Logs screen. 16. Saving the TalkAnytime Configuration. When values have been set for all of the TalkAnytime unit’s various operating parameters, click on Save Setup in the sidebar. 17. Creating a User Default Configuration. When a “Setup” (complete grouping of parameters) is being saved, you will be prompted about designating that setup as a “User Default” setup.
Chapter 6: Phonebook and URL Configuration Multi-Tech Systems, Inc.
Chapter 6: Phonebook and URL Configuration Introduction After the TalkAnytime Configuration software has been installed and the unit has been configured with respect to IP address and telephony interface, etc.
Chapter 6: Phonebook and URL Configuration 1. Select Inbound PhoneBook | List Entries. Click Add. 2. The Add/Edit Inbound PhoneBook screen appears. Multi-Tech Systems, Inc.
Chapter 6: Phonebook and URL Configuration Enter Inbound PhoneBook data for your TalkAnytime unit. The fields of the Add/Edit Inbound PhoneBook screen are described in the table below. Add/Edit Inbound Phone Book: Field Definitions Field Name Values Accept Any Number Values: Y/N Description Description: When checked, “Any Number” appears as the value in the Remove Prefix field. When no external routing device is used.
Chapter 6: Phonebook and URL Configuration TalkAnytime URL Configuration End users will access the TalkAnytime by clicking on an icon on a web site. The web server must include a URL link expression that not only directs the caller to the TalkAnytime unit but also specifies values for several other parameters (four parameters are required; two are optional). The general form of the URL expression is as follows: TalkAnytime URL Command Line http://a.b.c.d/tat.
Chapter 6: Phonebook and URL Configuration TalkAnytime System Examples Introduction The following example shows how the TalkAnytime unit operates in a specific telecommunications system. Home PC User A Command PC Whirlygig Gadget Company Offices Talk Anytime TA410 FXO FXO FXO FXO Ethernet LAN IVR Internet Web Server PBX PSTN x7301 x8651 Comblasticator Specialist x7302 MIC SPKR Home PC User B x8652 Zanfraditron Specialist Customer Service Dept. Traveling Whirlygig Manager Sales Dept.
Chapter 6: Phonebook and URL Configuration Calls into a Phone Pool User-A Calls Sales Department. The drawing below shows a call coming into the Whirlygig Sales Department from a prospective customer. The PBX is set up to ‘hunt’ among a group of extensions allotted to the Sales Department. The TalkAnytime unit directs calls originating through the Whirlygig web server to the PBX and into the phone pool of sales representatives.
Chapter 6: Phonebook and URL Configuration Technical Configuration for Phone Pool Call Multi-Tech Systems, Inc.
Chapter 6: Phonebook and URL Configuration Calls to Specific Extensions Through an IVR User-B Calls Customer Service Specialist. The drawing below shows a call coming into a particular product specialist in the Whirlygig Customer Service Department from customer concerned about a “Zanfraditron” device (a fictional product contrived for this example). The PBX is equipped with an IVR (which produces outgoing messages and allows DTMF in return from the caller) at extension 8600.
Chapter 6: Phonebook and URL Configuration Technical Configuration for Specific Extension Calls via IVR Multi-Tech Systems, Inc.
Chapter 6: Phonebook and URL Configuration Calls by Trusted Party into PBX and Beyond Employee Accesses PSTN of Home City Thru PBX. The drawing below shows a trusted party using TalkAnytime to access the PSTN of the company’s home office and, from there, to make a call to his home residence. In this case, the caller does not need to surf to the company’s home page to begin.
Chapter 6: Phonebook and URL Configuration Technical Configuration for Trusted-Party Calling Through PBX Multi-Tech Systems, Inc.
Chapter 6: Phonebook and URL Configuration Inbound Phonebook List for Example System The three uses of the TalkAnytime described here can be implemented simultaneously in a single system. Each type of use entails its own entry in the Phonebook. The resulting phonebook list is shown below. Alternative Method to Access Multiple Extensions. In this example, we used an IVR to allow access to various extensions of the PBX.
Chapter 6: Phonebook and URL Configuration User’s Perspective of TalkAnytime For end-users TalkAnytime is an opportunity to conduct a toll-free voice call directly from their computers. The process begins when a user responds to a “click-to-talk” opportunity on a web site. In the example shown here, the user can click on a rectangular icon to speak to a sales agent or on a diamond-shaped icon to speak to a customer service representative.
Chapter 6: Phonebook and URL Configuration These are the requirements: User PC Requirements for TalkAnytime Category Requirement Operating System Windows 98 or Windows XP Browser Internet Explorer 5.0 or higher Audio Hardware Microphone & Speaker (in any form) O.S. Settings Headset or microphone/speaker combo must be activated and not pre-empted by any other audio hardware or software.
Chapter 6: Phonebook and URL Configuration Installing the TalkAnytime Applet. Next the TalkAnytime applet program will begin downloading into the user’s computer. This occurs each time TalkAnytime is used. (The applet does not remain available on the user’s computer for future uses.) During the download, the following screen will appear. When the download of the TalkAnytime applet is complete, a message will appear indicating that a second download may be necessary.
Chapter 6: Phonebook and URL Configuration A Security Warning screen will appear to confirm the download. Popup Blocking. If the TalkAnytime URL is set to “Digits = Yes,” which brings up a keypad for the user to dial specific extensions on the host PBX, then Popup Blocking must be disabled in the user’s Internet Explorer, at least for the IP address on which the TalkAnytime unit is operating.
Chapter 6: Phonebook and URL Configuration During the Call. When this download is complete and the Popup Blocking issue (if any) has been resolved, the TalkAnytime voice session will begin. During the speech session, the graphic representation will be different. Disconnection. At the end of the call, the user should click on the Disconnect button to end the connection. The applet screen will change accordingly. Ending the Session.
Chapter 6: Phonebook and URL Configuration How Web Site Must Be Configured The webmaster must make several preparations for the TalkAnytime.
Chapter 6: Phonebook and URL Configuration These are HTML expressions needed to insert the graphics onto the web site. 
Qualifications Query Window.
Chapter 6: Phonebook and URL Configuration The following is a JavaScript command that would create such a graphical qualifications query window. function confirmTalkAnytime() { if(confirm("TalkAnytime®, the communication service that allows you to talk to your \n" + "whirlygig representative via your Internet connection, requires a \n" + "headset/microphone-equipped, multimedia computer running Internet Explorer \n" + "5.0 or higher.
Chapter 6: Phonebook and URL Configuration Help Documents for End-Users MultiTech has provided documents in PDF format to explain to end-users the operating requirements of TalkAnytime. There are three of these files (one for calling into phone pools, a second for incoming calls to specific extensions, and a third for trusted users/employees who are granted access to the PBX via the TalkAnytime. These files are included on the TalkAnytime product CD. Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance Operation and Maintenance Although most Operation and Maintenance functions of the software are in the Statistics group of screens, an important summary appears in the System Information of the Configuration screen group. System Information screen This screen presents vital system information at a glance. Its primary use is in troubleshooting.
Chapter 7: Operation and Maintenance System Information Parameter Definitions Field Name Values Description Boot Version nn.nn alphanumeric Indicates the version of the code that is used at the startup (booting) of the TalkAnytime. The boot code version is independent of the software version. Firmware Version nn.nn.nn alphanumeric Indicates the version of the TalkAnytime firmware. Configuration Version nn.nn. nn.nn alphanumeric Indicates the version of the TalkAnytime configuration software.
Chapter 7: Operation and Maintenance The frequency with which the System Information screen is updated is determined by a setting in the Logs screen Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance Statistics Screens Ongoing operation of the TalkAnytime unit can be monitored for performance using the Statistics functions of the TalkAnytime software. About Call Progress Accessing Call-Progress Statistics Channel Icons (Main Screen Lower Left) Pulldown Shortcut In the web GUI, call progress details can be viewed by clicking on an icon (one for each channel) arranged similarly on the webbrowser screen.
Chapter 7: Operation and Maintenance Field Name Call Progress Details: Field Definitions Values Description Channel 1-n Number of data channel or time slot on which the call is carried. This is the channel for which call-progress details are being viewed. Call Details Duration Hours: Minutes: Seconds The length of the call in hours, minutes, and seconds (hh:mm:ss). Mode Voice or FAX Indicates whether the call being described was a voice call or a FAX call. Voice Coder G.723, G.729, G.711, etc.
Chapter 7: Operation and Maintenance Call Progress Details: Field Definitions (cont’d) DTMF/Other Details Field Name Values Description Prefix Matched specified dialing digits Displays the dialed digits that were matched to a phonebook entry. Outbound Digits Sent 0-9, #, * The digits transmitted by the TalkAnytime to the PBX/telco for this call.
Chapter 7: Operation and Maintenance About Logs Accessing “Statistics: Logs” Pulldown Icon Shortcut Sidebar Ctrl + O The Logs Screen Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Log # column 1 or higher All calls are assigned an event number in chronological order, with the most recent call having the highest event number. Start Date,Time column dd:mm:yyyy hh:mm:ss The starting time of the call (event). The date is presented as a day expression of one or two digits, a month expression of one or two digits, and a four-digit year.
Chapter 7: Operation and Maintenance Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details (cont’d) FROM Details Gateway Name IP Address Options alphanumeric string x.x.x.x, where x has a range of 0 to 255 FEC, SC Identifier for the VOIP gateway that originated this call. IP address of the VOIP gateway from which the call was received. Displays VOIP transmission options used by the VOIP gateway originating the call.
Chapter 7: Operation and Maintenance About IP Statistics Pulldown Accessing IP Statistics Sidebar Shortcut Icon Ctrl + P IP Statistics Screen Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance IP Statistics: Field Definitions . Field Name Values IP Address n.n.n.n 0 - 255 “Clear” button -- Total Packets Transmitted Received Received with Errors Description UDP versus TCP. (User Datagram Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data across an IP network. By contrast, TCP provides reliable, connection-oriented transmission of data.Both TCP and UDP split data into packets called “datagrams.
Chapter 7: Operation and Maintenance IP Statistics: Field Definitions (cont’d) Field Name Values Total Packets (cont’d) Received with Errors integer value UDP Packets Description Sum of data packets of all types. Total number of error-laden packets received by this VOIP gateway since the last “clearing” or resetting of the counter within the TalkAnytime software. User Datagram Protocol packets.
Chapter 7: Operation and Maintenance About Link Management The Link Management screen is essentially an automated utility for pinging endpoints on your voip network. This utility generates pings of variable sizes at variable intervals and records the response to the pings. Accessing Link Management Pulldown none Shortcut // Icon Sidebar Ctrl + 2 // none Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance Field Name Values Monitor Link fields Link Management screen Field Definitions Description IP Address to Ping a.b.c.d 0-255 This is the IP address of the target endpoint to be pinged. Pings per Test 1-999 This field determines how many pings will be generated by the Start Now command. Response Timeout 500 – 5000 milliseconds The duration after which a ping will be considered to have failed.
Chapter 7: Operation and Maintenance Link Management screen Field Definitions (cont’d) Field Name Values Description Link Status Parameters These fields summarize the results of pinging. IP Address column a.b.c.d 0-255 Target of ping. No. of Pings Sent as listed Number of pings sent to target endpoint. No. of Pings Received as listed Number of pings received by target endpoint.
Chapter 7: Operation and Maintenance Several basic software functions are accessible from the TalkAnytime software menu, as shown below. TalkAnytime Program Menu Menu Selection Description Configuration Select this to enter the Configuration program where values for IP, telephony, and other parameters are set. Configuration Port Setup Select this to access the COM Port Setup screen of the TalkAnytime Configuration program.
Chapter 7: Operation and Maintenance “Downloading” here refers to transferring program files from the PC to the nonvolatile “flash” memory of the TalkAnytime. Such transfers are made via the PC’s serial port. This can be understood as a “download” from the perspective of the TalkAnytime unit. When new versions of the TalkAnytime software become available, they will be posted on MultiTech’s web or FTP sites.
Chapter 7: Operation and Maintenance Date and Time Setup The dialog box below allows you to set the time and date indicators of the TalkAnytime system. Obtaining Updated Firmware Generally, updated firmware must be downloaded from the MultiTech web/FTP site to the user’s PC before it can be downloaded from that PC to the TalkAnytime. Note that the structure of the MultiTech web/FTP site may change without notice. However, firmware updates can generally be found using standard web techniques.
Chapter 7: Operation and Maintenance If you choose Support, you can select “TalkAnytime” in the Product Support menu and then click on Firmware to find TalkAnytime resources. Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the next 3 screens below pertain to the MVP3010 MultiVOIP which is closely related to the TalkAnytime, similar screens will appear for the TalkAnytime models described in this manual. MVP3000x.EXE from ftp.multitech.com Saving: MVP3000x.EXE from ftp.multitech.
Chapter 7: Operation and Maintenance Generally, the firmware file will be a self-extracting compressed file (with .zip extension), which must be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory. C:\Acme-Inc\MVP3000-firm Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance Implementing a Software Upgrade TalkAnytime software can be upgraded locally using a single command at the TalkAnytime Windows GUI, namely Upgrade Software. This command downloads firmware (including the H.323 stack), and factory default settings from the controller PC to the TalkAnytime unit. When using the TalkAnytime Windows GUI, firmware and factory default settings can also be transferred from controller PC to TalkAnytime piecemeal using separate commands.
Chapter 7: Operation and Maintenance Downloading Firmware 1. The TalkAnytime Configuration program must be off when invoking the Download Firmware command. If it is on, the command will not work. 2. To invoke the Download Factory Defaults command, go to Start | Programs | MVP____ x.xx | Download Firmware. 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance 4. The TalkAnytime ___- Firmware screen appears saying “TalkAnytime [model number] is up. Reboot to Download Firmware?” Click OK to download the firmware. The “Boot” LED on the TalkAnytime will light up and remain lit during the file transfer process. 5. The program will locate the firmware “.bin” file in the TalkAnytime directory. Highlight the correct (newest) “.bin” file and click Open. 6.
Chapter 7: Operation and Maintenance Downloading Factory Defaults 1. The TalkAnytime Configuration program must be off when invoking the Download Factory Defaults command. If it is on, the command will not work. 2.To invoke the Download Factory Defaults command, go to Start | Programs | MVP____ x.xx | Download Factory Defaults. Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. 4. The MVP____- Firmware screen appears saying “TalkAnytime [model number] is up. Reboot to Download Firmware?” Click OK to download the factory defaults. The “Boot” LED on the TalkAnytime will light up and remain lit during the file transfer process. 5. After the PC gets a response from the TalkAnytime, the Dialog – IP Parameters screen will appear.
Chapter 7: Operation and Maintenance 6. Progress bars will appear at the bottom of the screen during the data transfer. The TalkAnytime’s “Boot” LED will turn off at the end of the transfer. 7. The Download Factory Defaults procedure is complete. Downloading IFM Firmware The Interface Module (IFM) is the telephony interface for TalkAnytime units (TA410 & TA810). There is one IFM for each channel of the TalkAnytime unit.
Chapter 7: Operation and Maintenance 5. The software will search for an IFM firmware file to use to upgrade the system. If the file found represents firmware newer than that already installed on the TalkAnytime (or if you want to overwrite the same version of firmware) click Open. 6. The IFM Firmware Download screen will appear. Select “Copy to All IFMs” and click OK. (Only in very special circumstances would different IFMs in the same voip be loaded with different IFM firmware.) 7.
Chapter 7: Operation and Maintenance 8. Then a completion screen entitled IFM Test will appear. Click OK. 9. The TalkAnytime will reboot itself. When the reboot is complete, the TalkAnytime Configuration screen will close. 10. The IFM firmware downloading process is complete. Setting and Downloading User Defaults The Download User Defaults command allows you to maintain a known working configuration that is specific to your VOIP system.
Chapter 7: Operation and Maintenance 3. To download the user defaults, go to Start | Programs | TalkAnytime xxx | Download User Defaults. 4. A confirmation screen will appear indicating that this action will entail rebooting the TalkAnytime. Click OK. Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance 5. Progress bars will appear during the file transfer process. 5. When the file transfer process is complete, the Dialog-- IP Parameters screen will appear. 6. Set the IP values per your particular VOIP system. Click OK. Progress bars will appear as the TalkAnytime reboots itself. Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance Setting a Password (Windows GUI) After a user name has been designated and a password has been set, that password is required to gain access to any functionality of the TalkAnytime software. Only one user name and password can be assigned to a voip unit. The user name will be required when communicating with the TalkAnytime via the web browser GUI. NOTE: Record your user name and password in a safe place.
Chapter 7: Operation and Maintenance 3. You will be prompted to confirm that you want to establish a password, which will entail rebooting the TalkAnytime (which is done automatically). Click OK to proceed with establishing a password. 4. The Password screen will appear. If you intend to use the FTP Server function that is built into the TalkAnytime, enter a user name. (A User Name is not needed to access the local Windows GUI, the web browser GUI, or the commands in the Program group.
Chapter 7: Operation and Maintenance 6. After the password has been set, the user will be required to enter the password to gain access to the web browser GUI and any part of the TalkAnytime software listed in the Program group menu. User Name and Password are both needed for access to the FTP Server residing in the TalkAnytime. When TalkAnytime program asks for password at launch of program, the program will simply shut down if CANCEL is selected.
Chapter 7: Operation and Maintenance Setting a Password (Web Browser GUI) Setting a password is optional when using the TalkAnytime web browser GUI. Only one password can be assigned and it works for all TalkAnytime software functions (Windows GUI, web browser GUI, FTP server, and all Program menu commands, e.g., Upgrade Software – only the FTP Server function requires a User Name in addition to the password).
Chapter 7: Operation and Maintenance Un-Installing the TalkAnytime Software 1. To un-install the TalkAnytime configuration software, go to Start | Programs and locate the entry for the TalkAnytime program. Select Uninstall. 2. You will be asked to shut down other applications while uninstalling the TalkAnytime software. Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance 3. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process. 4. A special warning message similar to that shown below may appear concerning the TalkAnytime software’s “.bin” file. Click Yes. Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance 5. A completion screen will appear. Click Finish. Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance Upgrading Software As noted earlier (see the section Implementing a Software Upgrade above), the Upgrade Software command transfers, from the controller PC to the TalkAnytime unit, firmware, and settings. The settings can be either Factory Default Settings or Current Configuration Settings. Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance FTP Server File Transfers (“Downloads”) MultiTech has built an FTP server into the TalkAnytime unit. Therefore, file transfers from the controller PC to the TalkAnytime unit can be done using an FTP client program or even using a browser (e.g., Internet Explorer, Netscape, or FireFox, used in conjunction with Windows Explorer). The terminology of “downloads” and “uploads” gets a bit confusing in this context.
Chapter 7: Operation and Maintenance 2. Establish User Name and Password. You must establish a user name and (optionally) a password for contacting the TalkAnytime unit over the IP network. (When connection is made via a local serial connection between the PC and the TalkAnytime unit, no user name is needed.) As shown above, the username and password can be set in the web GUI as well as in the Windows GUI. 3. Install FTP Client Program or Use Substitute.
Chapter 7: Operation and Maintenance 4. Enable FTP Functionality. Go to the IP Parameters screen and click on the “FTP Server: Enable” box. Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance 5. Identify Files to be Updated. Determine which files you want to update. Six types of files can be updated using the FTP feature. In some cases, the file to be transferred will have “Ftp” as the part of its filename just before the suffix (or extension). So, for example, the file “mvpt1Ftp.bin” can be transferred to update the bin file (firmware) residing in the TalkAnytime unit. Similarly, the file “fxo_loopFtp.
Chapter 7: Operation and Maintenance 7. Log In. Use the User Name and password established in item #2 above. The login screens will differ depending on whether the FTP file transfer is to be done with a web browser (see first screen below) or with an FTP client program (see second screen below). Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance 8. Invoke Download. Downloading can be done with a web browser or with an FTP client program. 8A. Download with Web Browser. 8A1. In the local Windows browser, locate the directory holding the TalkAnytime program files. The default location will be C:\Program Files \Multi-Tech Systems \TalkAnytime xxxx yyyy (where x and y represent TalkAnytime model numbers and software version numbers). 8A2. Drag-and-drop files from the local Windows browser (e.g.
Chapter 7: Operation and Maintenance File transfer between PC and TalkAnytime unit will look like transfer within TalkAnytime directories. 8B. Download with FTP Client Program. 8B1. In the local directory browser of the FTP client program, locate the directory holding the TalkAnytime program files. The default location will be C:\Program Files \Multi-Tech Systems \TalkAnytime xxxx yyyy (where x and y represent TalkAnytime model numbers and software version numbers). 8B2.
Chapter 7: Operation and Maintenance Some FTP client programs are more graphically oriented (see previous screen), while others (like the “WSFTP” client) are more text oriented. 9. Verify Transfer. The files transferred will appear in the directory of the TalkAnytime. 10. Log Out of FTP Session. Whether the file transfer was done with a web browser or with an FTP client program, you must log out of the FTP session before opening the TalkAnytime Windows GUI. Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance Web Browser Interface You can control the TalkAnytime unit with a graphic user interface (GUI) based on the common web browser platform. Qualifying browsers are InternetExplorer6, Netscape6, and Mozilla FireFox 1.0. TalkAnytime Configuration Web Browser GUI Overview Function Remote configuration and control of TalkAnytime units. Configuration Prerequisite Local Windows GUI must be used to assign IP address to TalkAnytime.
Chapter 7: Operation and Maintenance The initial configuration step of assigning the voip unit an IP address must still be done locally using the Windows GUI. However, all additional configuration can be done via the web GUI. The content and organization of the web GUI is directly parallel to the Windows GUI. For each screen in the Windows GUI, there is a corresponding screen in the web GUI. The fields on each screen are the same, as well. Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance The Windows GUI gives access to commands via icons and pulldown menus whereas the web GUI does not. The web GUI, however, cannot perform logging in the same direct mode done in the Windows GUI. However, when the web GUI is used, logging can be done by email (SMTP). The graphic layout of the web GUI is also somewhat larger-scale than that of the Windows GUI. For that reason, it’s helpful to use as large of a video monitor as possible.
Chapter 7: Operation and Maintenance To install the Java program, go to the Java directory on the TalkAnytime product CD. Double-click on the EXE file to begin the installation. Follow the instructions on the Install Shield screens. During the installation, you must specify which browser you’ll use in the Select Browsers screen. Multi-Tech Systems, Inc.
Chapter 7: Operation and Maintenance When installation is complete, the Java program becomes accessible in your Start | Programs menu (Java resources are readily available via the web). However, the Java program runs automatically in the background as a plug-in supporting the TalkAnytime web GUI. No overt user actions are required. After the Java program has been installed, you can access the TalkAnytime using the web browser GUI. Close the TalkAnytime Windows GUI. Start the web browser.
Chapter 7: Operation and Maintenance SysLog Server Functions MultiTech has built SysLog server functionality into the software of the TalkAnytime units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the TalkAnytime unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid and freeware, can be obtained from Kiwi Enterprises, among other firms.
Chapter 7: Operation and Maintenance Configuring the SysLog Client Program. Configure the SysLog client program for your own needs. In various SysLog client programs, you can define where log messages will be saved/archived, set the content and format of log messages, determine disk space allocation limits for log messages, and establish a hierarchy for the seriousness of messages (normal, alert, critical, emergency, etc.). A sample presentation of SysLog info in the Kiwi daemon is shown below.
Chapter 8 Warranty, Service, and Tech Support Multi-Tech Systems, Inc.
Chapter 8: Warranty, Service, & Tech Support Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
Chapter 8: Warranty, Service, & Tech Support Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following: Contacting Technical Support Country By E-mail By telephone France support@multitech.fr (33) 1-64 61 09 81 India support@ multitechindia.
Chapter 9: Regulatory Information Multi-Tech Systems, Inc.
Chapter 9: Regulatory Information EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility, and Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits, and
Chapter 9: Regulatory Information FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. As indicated below, the suitable jack (Universal Service Order Code connecting arrangement) for this equipment is shown.
Chapter 9: Regulatory Information Canadian Limitations Notice Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
Chapter 9: Regulatory Information WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
Chapter 9: Regulatory Information C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc.
Appendix A: Cable Pinouts Multi-Tech Systems, Inc.
Appendix A: Cable Pinouts Command Cable RJ-45 Connector End-to-End Pin Info RJ-45 DB9F PIN NO. PIN NO. 1 2 3 4 5 6 7 8 To Command Port Connector 1 4 2 7 3 8 CLEAR TO SEND 4 3 TRANSMIT DATA To DTE Device 5 2 RECEIVE DATA (e.g., PC) 6 6 7 1 8 5 SIGNAL GROUND RJ-45 connector plugs into Command Port of TalkAnytime. DB-9 connector plugs into serial port of command PC (which runs TalkAnytime configuration software).
Appendix A: Cable Pinouts T1/E1 Connector T1/E1 Connector } 4 5} 1 2 1 2 3 4 5 6 7 8 Receive Pair (from line) Transmit Pair (to line) Voice/Fax Channel Connectors 1 2 3 4 5 6 7 8 1 2 3 4 Pin Functions (E&M Interface) Pin Descr Function 1 M Input 2 E Output 3 T1 4-Wire Output 4 R 4-Wire Input, 2-Wire Input 5 T 4-Wire Input, 2-Wire Input 6 R1 4-Wire Output 7 SG Signal Ground (Output) 8 SB Signal Battery (Output) Pin Functions (FXS/FXO Interface) FXS Pin Description FXO Pin
Appendix B: TCP/UDP Port Assignments Multi-Tech Systems, Inc.
Appendix B: TCP/UDP Port Assignments Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the IANA and on most systems can only be used by system (or root) processes or by programs executed by privileged users. Ports are used in the TCP [RFC793] to name the ends of logical connections which carry long term conversations.
Index Multi-Tech Systems, Inc.
INDEX 802.1p Priority Levels ....................................................68 Accept Any Number phonebook field ..........................110 accessing Statistics, Logs screen..................................136 accessing Call Progress (Statistics) screen....................133 accessing configuration parameter groups......................66 accessing Ethernet/IP Parameters screen ........................67 accessing interface parameters........................................
Index Options (to ....................................................................134 Call Status (call progress) field.....................................135 Call Status (SMTP logs) field.........................................99 Call Type (SMTP logs) field ..........................................99 Canadian Class A requirements ....................................188 Canadian Limitations Notice (regulatory) ....................190 CD, TalkAnytime ...................................................
Index Frequency 2 ................................................................94 Gain 1 .........................................................................94 Gain 2 .........................................................................94 Tone Pair.....................................................................94 customized log email ................................................98, 99 data capacity .................................................................
Index Enable DHCP..............................................................69 Enable SRV ................................................................70 FTP Server Enable......................................................70 Gateway ......................................................................69 Gateway Name............................................................69 IP Address...................................................................69 IP Mask...................................
Index FXS Loop Start Parameters ............................................82 FXS/FXO connector TA-410/810 ................................................................48 Gain 1 (custom tone) field ..............................................94 Gain 1 (tone pair scheme).........................................91, 92 Gain 2 (custom tone) field ..............................................94 Gain 2 (tone pair scheme).........................................
Index XMT (channel)..........................................................11 XSG ............................................................................11 LED indicators channel operation........................................................10 general operation ........................................................10 LED indicators, active ....................................................10 LED types .......................................................................
Index setup for ................................................................63, 89 Monitor Link fields Link Management (Statistics) screen........................143 mounting...........................................................................8 mounting in rack .............................................................46 procedure for...............................................................47 safety.....................................................................
Index Cadence ......................................................................90 Country/Region (tone schemes)..................................89 Custom (tones)............................................................90 Frequency 1 ................................................................90 Frequency 2 ................................................................90 Gain 1 .........................................................................90 Gain 2 ..................................
Index Start Now command (Link Management) button .........143 Status (statistics, logs) field ..........................................137 Subject (email logs) field................................................97 supervisory signaling ......................................................80 supervisory signaling parameters....................................79 supervisory signaling types TA-410/810 ................................................................48 support, technical.....................
Index version numbers (software) ............................................53 version, firmware..........................................................151 VLAN ID (Ethernet/IP Parameters) field .......................68 Voice Coder (call progress) field..................................134 Voice coder (statistics, logs) field.................................137 voice delay......................................................................77 Voice Gain field............................................
S000388B
