Models MT5600ZDX & ZDXV NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation.
User Guide User Guide 88312350 Revision A Models MT5600ZDX & MT5600ZDXV This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 1999, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Models MT5600ZDX & ZDXV Contents Chapter 1 Introduction ................................................... 8 Product Description ....................................... 8 What Is in Your Modem Package? ..............10 Chapter 2 Installation ................................................... 14 Computer ...................................................... 14 Serial Cable ................................................. 14 Telephone Line .............................................
User Guide Chapter 4 Local Analog Loopback Test/V.54 Loop 3 .66 Digital Loopback Test/V.54 Loop 2 ............67 Digital Loopback Test/V.54 Loop 2 ............68 Chapter 5 Introduction .................................................72 Limited Warranty .........................................72 Online Warrantly Registration ....................72 Tech Support ................................................73 Recording Modem Information ..................73 Service ......................................
Chapter 1 Introduction
Models MT5600ZDX & ZDXV Introduction Welcome to the world of data communications. You have acquired one of the finest intelligent data/fax modems available today, the MultiModem ZDX or ZDXV, from Multi-Tech Systems. This Owners Manual will help you install, configure, test and use your modem. Product Description Your modem incorporates new modem technologies called V.90 and K56flexTM, that enable Internet connections at data rates up to 56K bps over standard telephone lines.
User Guide General features include: 4 Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with other modems. 4 Distinguishes data, and fax calls. The MT5600ZDXV also distinguishes voice calls using DTMF and tone detection with software packages that support these features. 4 Caller ID to identify your callers phone number (available on U.S. products). Data 4 Supports V.
Fax 4 Supports V.17, Class 1 and Class 2 Group 3 fax communication standards, allowing it to communicate with other fax modems as well as with fax machines. 4 Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps. What Is in Your Modem Package? Your modem has several components. Make sure you have them all before installing your modem.
User Guide Voice {ZDXV only} 4 Full-duplex speakerphone support with adjustable speaker volume control. Can record and play back answering machine messages using optional microphone and speaker. 4 Remote/local telephone answering machine (TAM) capabilities include voice mail control, record/playback, and call screening. 4 Supports AT#V voice commands. * For more information on the #V commands supported by the MT5600ZDXV,see the Voice #V Commands Developer's Kit .
Models MT5600ZDX & ZDXV How to Use This Manual This manual is divided into five chapters and three appendices. information contained in each chapter and appendix is as follows: The Chapter 1 - Introduction Chapter 1 begins with a short product introduction and description; followed by a guide (which you are now reading) to the use of this manual. Chapter 2 - Installation Details are given, supported by illustrations as a guide for installing your MT5600ZDX/ZDXV to the point of operation.
Chapter 2 Installation
Models MT5600ZDX & ZDXV Installation In addition to the contents of the modem package, you will need the following equipment. Computer The modem can be connected to any computer with an RS-232 serial port. For MT5600ZDXV modems, the computers processor speed should be at least 75 MHz in order to take full advantage ZDXV telephony features. Serial Cable You must provide a serial cable to connect the modem to your computer. Serial cables are available at computer stores and many office supply stores.
User Guide Telephone Line You must have a telephone line with a conveniently located connector (jack) to accept the cable that comes with the modem. If you do not have a telephone jack near your computer, you should install an extension before proceeding. In North America, telephone extension kits and accessories are available at electronics stores and wherever telephones are sold. You may also hire an independent contractor or your local telephone company to do the work.
Models MT5600ZDX & ZDXV The ZDX has no special placement restrictions, but we recommend that you place it where you can see the indicators on the front panel. Installation Process To install the modem mechanically, you must connect the serial datalilne, phone line, and the power cord to their proper connectors. POWER RS232 PHONE DB25 to Computer Power Connector (to Transformer) LINE RJ11/PSTN Connection RJ11/Phone Connection Figure 2-2. Modem Connections To install your modem: 1.
User Guide 5. Turn on power by flipping the "ON/OFF" switch (on the side of the modem) to the "ON" position. 6. Make sure modem and computer/terminal serial port baud rates are adjusted. (Note that several programs can check this for you. If you have MS-DOS 5.0 or higher, a program called MSD.EXE [Microsoft Diagnostics] is in your DOS directory. Typing MSD at the DOS prompt brings up a screen that provides a variety of information about your computer.
Models MT5600ZDX & ZDXV ✳ # Figure 2-2a. Modem Connections 2.2.1 Sound Card Considerations {ZDXV only} If you want speakerphone functions along with the ability to record sound or .
User Guide ON OFF SPKR MIC Power Switch ON/OFF "SPKR" or "LINE OUT" to connect to an optional Speaker--connect to the "LINE IN" of a 3rd Party Sound Card. "MIC IN" Jack to connect to an optional Microphone. Figure 2-3. SoundCard Connections {ZDXV only} To connect to a 3rd party sound card, perform the following steps: 1. Obtain a stereo male-to-male patch cord (which can be purchased at a local PC retail store). 2.
Models MT5600ZDX & ZDXV LED Indicators The modem has ten LED indicators to report its status (such as verifying proper installation) and line activity (such as monitoring the status of a connection). Figure 2-4. Modem Front Panel TD Transmit Data. The TD LED flashes when data is being transmitted (on for a space, off for a mark). Signals on this circuit are generated by the terminal and transferred to the transmitter of the modem.
User Guide 56 V.90 or K56flex. This LED is lit when connected to an ISP-type K56flex server. The actual connection speed is contingent upon server capabilities and line conditions. 28 V.34. This LED is lit when the modem is connected in V.34 mode. 14 V.32bis. This LED is lit when the modem is connected in V.32bis mode. Note at speeds lower than a V.32bis connection, the modem speed LEDs remain unlit. OH Off Hook.
Models MT5600ZDX & ZDXV FX Fax. This LED is lit when the modem is connected in Fax mode. Is Your Modem Ready for Use? As soon as you have connected power to the modem, if youre an experienced modem user, you may simply want to check your modems settings for data compression, error correction, and so on. You may find that you can get moving quite quickly if you just issue the AT&V command.
User Guide automatically sets the modems serial baud rate to match your computers and also sets the modems parity. It also clears the modems command buffer. Once youre in terminal mode, enter AT followed by to check whether your modem is operational. If everythings fine, your modem will respond OK. Simple Operations You can dial by using the ATD command and the phone number of the modem with which you wish to connect, e.g., ATD6127853500. Your modem will dial the number.
Models MT5600ZDX & ZDXV Figure 2-5. Modem Initialization Setup Other software programs require you enter an initialization string in the software modem setup screen. If this is the requirement in your software application, enter the following command string to initialize your modem: AT&F. This setting configures your modem to operate optimally with its software. Hardware/Software Confirmation To confirm that your modem (hardware) and communications package (software) are working properly: 1.
User Guide Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you cannot make a successful connection or if you lose data or notice garbled characters during your connection, the modem may be defective. However, it is more likely that the source of your problem lies elsewhere.
Models MT5600ZDX & ZDXV The Modem Does Not Respond to Commands 4 Make sure the modem is plugged in and turned on. (See None of the LEDs Light When the Modem Is On.) 4 Make sure you are issuing the modem commands from the data communications software, either manually in terminal mode or automatically once you have configured the software. (You cannot send commands to the modem from the DOS prompt.) 4 Make sure you are in terminal mode in your data communications program, then type AT and press ENTER.
User Guide itself, may use the same COM port, memory address, or interrupt request (IRQ) as your communications port. Be sure to disable any unused ports. To look for address conflicts or IRQ conflicts when using Windows 3.1x, begin in Program Manager. Select File, Run. Type MSD, and press ENTER. Then select Mouse, COM Ports, and IRQ Status and note the addresses and IRQs that are in use.
Models MT5600ZDX & ZDXV them, enter ATV1X4 and press ENTER while in terminal mode, or include V1X4 in the modems initialization string. When you dial again, the modem will report the calls progress. 4 Both local and remote modems may be misconfigured, thus encumbering the negotiation process between modems. The solution may be to modify modem parameters via AT command strings. There are other configurations you can modify as well.
User Guide the problem may be in your buildings telephone installation. To test the building installation, plug a telephone into your modems telephone wall jack and listen for a dial tone. If you hear a dial tone, your modem may be installed behind a company phone system (PBX) with an internal dial tone that sounds different from the normal dial tone. In that case, the modem may not recognize the dial tone and may treat it as an error.
Models MT5600ZDX & ZDXV the new prefix in the Dial Prefix box. To change the dial prefix in Windows Terminal, select Settings, Modem Commands. To change it in Windows 95 HyperTerminal, select Call, Connect from the menu bar, click Dialing Properties, check This Location has Call Waiting, and select the correct code for your phone service. 4 If you have extension phones on the same line as your modem, you or someone else can interrupt the connection by picking up another phone.
User Guide Losing Data 4 If you are using data compression and a high speed serial port, set the serial port baud rate to four times the data rate. 4 Your UART may not be reliable at serial port speeds over 9600 bps or 19,200 bps. Turn off data compression, reset your serial port speed to a lower rate, or replace your serial port with a faster one. 4 Make sure the flow control method you selected in software matches the method selected in the modem. 4 If you are running under Windows 3.
Chapter 3 AT Commands, S-Registers, & Result Codes
Models MT5600ZDX & ZDXV AT Commands AT commands are the means by which you, and your communications software, are able to communicate with and configure your modem. They enable you to establish, read, and modify parameters in addition to dialing. The following is a summary and of the AT commands recognized by the MT5600ZDX and MT 5600ZDXV. Command: AT Values: Description: Attention Code n/a The attention code precedes all command lines except A/ and the escape sequence.
User Guide Command: Ds Values: Default: Description: Dial { ZDXV only } s = dial string (phone number and dial modifiers) none Dial telephone number s, where s may up to 40 characters. Dial string modifiers: 0-9 DTMF digits 0 to 9 * The "star" digit (tone dialing only) # The "gate" digit or pound sign (tone dialing only) A-D A, B, C, and D DTMF digits. Country specific; some countries may prohibit these digits. L Redial last number. (Must be placed immediately after ATD.
Models MT5600ZDX & ZDXV Command: DS=n Dial Stored Telephone Number Values: n = 03 Default: none Description: Dial a number previously stored in directory number n by the &Zn=x command . Example: ATDS=3 Command: En Values: Default: Description: E0 E1 Echo Command Mode Characters n = 0 or 1 1 Do not echo keyboard characters to the computer. Do echo keyboard characters to the computer. Command: Hn Values: Default: Description: H0 H1 On-Hook/Off-Hook Control n = 0 or 1 0 Go on-hook to hang up.
User Guide Command: Mn Values: Default: Description: M0 M1 M2 M3 Monitor Speaker Mode n = 0, 1, 2, or 3 1 Speaker always off. Speaker on until carrier signal detected. Speaker always on when modem is off-hook. Speaker on until carrier is detected, except while dialing. Command: Nn Values: Default: Description: N0 Modulation Handshake n = 0 or 1 1 Disables auto-mode (automatic modulation negotiation); uses connection speed specified in S37. (Equivalent to +MS subparameter to 0.
Models MT5600ZDX & ZDXV Command: Sn Values: Default: Description: Read/Write Register Value n, v, or ? None The modem selects an S-Register, performs an SRegister read or write function, or reports the value of an S-Register: n Establishes S-Register n as the last accessed. n=v Sets the S-Register value. n? Reports the value of S-Register n. For example: ATS7 establishes S7 as the last accessed register. AT=40 sets the contents of the last register accessed to 40.
User Guide Command: Xn Values: Default: Description: X0 Result Code Selection n = 04 0 Sends OK, CONNECT, RING, NO CARRIER, ERROR and NO ANSWER); does not look for dial tone or busy signal. X1 Sends X0 messages and CONNECT speed. X2 Sends X1 messages with NO DIALTONE. X3 Sends X1 messages with BUSY. X4 Sends all responses. * If the modem is in facsimile mode (e.g., +FCLASS=1), the only message sent to indicate a connection is CONNECT without a speed indication.
Models MT5600ZDX & ZDXV Command: &Dn Values: Default: Description: &D0 &D1 &D2 &D3 Data Terminal Ready (DTR) Control n = 0, 1, 2, or 3 2 Modem ignores the true status of the DTR signal and responds as if it is always on. When DTR drops while in online data mode, the modem enters command mode, issues an OK, and remains connected. When DTR drops while in online data mode, the modem hangs up (Auto-Answer is encumbered). When DTR drops, the modem hangs up and resets as if an ATZ command were issued.
User Guide Command: &Gn Values: Default: Description: &G0 &G1 &G2 V.22bis Guard Tone Control n = 0, 1, or 2 0 Disable guard tone. Enable 550 Hz guard tone. Enable 1800 Hz guard tone. Command: &Jn Telephone Jack Control Values: n = 0 or 1 Default: None Description: &J0 NA &J1 NA *This command is only included for compatibility and performs no function except to load the S-Register. The parameter value, if valid, is written S21 bit 1.
Models MT5600ZDX & ZDXV Command: &Mn Communications Mode Values: n=0 Defaults: 0 Description: &M0 Asynchronous mode. &M1 Reservedresponds ERROR. *&M0 selects direct asynchronous operation. Note that the command sequence &M0\N0 selects normal buffered mode, but the command sequence \N0&M0 selects direct mode. This is because the \N0 command is analogous to the &Q6 command.
User Guide &T2 &T3 &T4 &T5 &T6 &T7 &T8 Returns Error. Starts Local Digital loopback test. Responds to remote modem request for Digital Loopback. Ignores remote modem request for Digital Loopback. Requests remote Digital Loopback without self-test. Requests remote Digital Loopback with self-test. Starts Local Analog loop test with self-test. Command: &V0 View Current Configuration Values: n/a Description: Displays the active modem settings. *Reports the current (active) stored (user) profile.
Models MT5600ZDX & ZDXV Command: &Wn Store Current Configuration Values: n = 0 or no value Default: None Description: &W or &W0. Store current modem settings in NVRAM as profile. Command: &Zn=x Store Telephone Number Values: n = 0, 1, 2, or 3 memory locations x = Dialing string Default: None Description: Stores telephone dial string x in memory location n. Dial the stored number using the command ATDS=n.
User Guide Command: %7 Values: Default: Description: %7 Plug and Play Serial Number none none Sets and stores eight serial numbers in hex format for serial Plug and Play. For example: AT%7 <8 hex numbers> Command: %8 Values: Default: Description: %8 Plug and Play Vendor ID and Product Number none none Sets and stores Vendor ID and product number for serial Plug and Play.
Models MT5600ZDX & ZDXV Command: \Bn Values: Default: Description: \B3 Transmit Break to Remote n =\B1-\B9 \B3 Break length in 100 ms units (non-error correction mode). In non-error correction mode, the modem will transmit a break signal to the remote modem with a length in multiples of 100 ms according to parameter specified. The command works in conjunction with the \K command.
User Guide *The second case is where the modem is in the on-line command state (waiting for AT commands) during data connection and the \B command is received in order to send a break to the remote modem: \K0 Clear data buffers and send break to the remote modem. \K1 Same as \K0. \K2 Send break to remote modem immediately. \K3 Same as \K2. \K4 Send break to remote modem in sequence with transmitted data. \K5 Same as \K4.
Models MT5600ZDX & ZDXV Command: +MS Select Modulation Values: Default: n/a Description: +MS= This extended-format command selects the modulation, optionally enables or disables automode, and optionally specifies the lowest and highest connection rates using one to four subparameters (client modem) or five subparameters (server modem).
User Guide *: Use a comma (,) to separate optional parameters. For example: +MS=11,1,300,28800 (+MS command with the default settings). Subparameters that you do not enter remain at their current value. Type a comma only to skip a subparameter or carriage return to skip the last subparameter. For example, +MS=,0, disables auto mode and keeps all other settings at their current value.
Models MT5600ZDX & ZDXV Command: *Hn Values: Default: Description: MNP 10 Link Negotiation Speed n = 0, 1, or 2 n/a *H0 n/a *H1 n/a *H2 n/a *This command is included only for compatibility and performs no function. Command: -Kn Values: Default: Description: MNP 10 MNP Extended Services n = 0, 1, or 2 0 -K0 Disables V.42 LAPM to MNP 10 conversion. -K1 Enables V.42 LAPM to MNP 10 conversion. -K2 LAPM answer mode detection phase. Command: -Qn Values: Default: Description: MNP 10 Enable Fallback to V.
User Guide Command: :En Values: Default: Description: MNP 10 Compromise Equalizer Enable Command n = 0 or 1 n/a :E0 n/a :E1 n/a *This command is included only for compatibility and performs no function. Command: *B Values: Description: View Numbers in Blacklist n/a This command requests the modem to return a list of blacklisted numbers to the DTE. Permanently forbidden numbers as defined by country requirements will not appear on this list.
Models MT5600ZDX & ZDXV Command: #CID Caller ID Values: n = 0, 1, or 3 Default: 0 Description: #CID=0 Disables Caller ID #CID=1 Enables Caller ID with formatted presentation to the DTE. The modem will present the data items in a pair format. The expected pairs are data, time, caller code (phone number), and name (US models only). #CID=2 Enables Caller ID with unformatted presentation.
User Guide S-Registers Certain Command Mode configurations are stored in memory registers called, S-Registers. The S command is used to assign a value to, and to read the current value of an S-Register. To assign a value to an S-Register, enter the letter S, followed by the S-Register number and an equals sign (=). To read an S-Register value, enter the letter S followed by the S-Register number and a question mark (?), then hit RETURN.
Models MT5600ZDX & ZDXV S6 seconds 2255 2 Sets the time the modem waits after it goes off-hook before it begins to dial the telephone number. S7 seconds 1255 50 Sets the time the modem waits for a carrier signal before aborting a call. Also sets the wait for silence time for the @ dial modifier. Register Unit 54 Range Default Description S8 seconds 0255 2 S9 1/10 sec 0255 6 (0.
User Guide zero, the modem returns the OK message upon test termination. Register Unit Range Default Description S23 General Bit Mapped Options Status (Indicates the status of command Options.
Models MT5600ZDX & ZDXV S25 seconds 0255 5 Sets the length of time, in seconds, that the modem ignores DTR for taking the action specified by &Dn. Its units are one hundredths of a second. Register Unit Range Default Description 28 Bit-Mapped Options Status Default: 0 Bit 0-1 Bit 2 Bit 3-4 Reserved Reserved (always 0) Pulse Dialing (&Pn) 0 = 39%-61% make/break ratio at 10 pulses Default.
User Guide S36 Bit-Mapped Options Status (Indicates the status of command Options.) LAPM Failure Control Default: 7 Bits 0-2 This option indicates what should happen upon a LAPM failure. These fallback options are initiated immediately upon connection if S48 = 128. If an invalid number is entered, the number is accepted into the register, but S36 will act as it the default value has been entered. Bits 3-7 0 = Modem Disconnects. 1 = Modem stays on-line and a Direct mode connection is established.
Models MT5600ZDX & ZDXV If N0 command is active, S37 = 10 updates the +MS command subparameters to reflect +MS = 10,1,300,12000. IF N1 command is active, S37 = 10 updates the +MS command subparameters to reflect +MS = 10,0,12000,12000. S37 is not updated by the +MS command. Use of the +MS command is recommended instead of the Nn and S37 = x commands. Nn and S37 = x commands are supported for compatibility with existing communications software. Bits 0-4 Desired line connection speed.
User Guide Register Unit Range Default Description S46 decimal 136 or 138 138 Controls selection of compression. S46 = 136 means execute error correction protocol with no compression. S46 = 138 means error correction protocol with compression (default). S48 decimal 0, 7, 128 7 Determines the remote modem's V.42 negotiation capabilities. If the remote modem's capabilities are known, this process can be bypassed.
Models MT5600ZDX & ZDXV S82 - Break Handling Options S82 is for compatibility purposes only, changing this register will not have any affect. Register Unit S86 Range Default Description decimal 0, 4, 5, 9, 12, 13, or 14 When the modem issues a NO CARRIER result code, a value is written to this S-Register to help determine the reason for the failed connection. S86 records the first event that contributes to a NO CARRIER message. The cause codes are: S86=0 Normal disconnect, no error occurred.
User Guide -10 dBm is the transmit level default. S92 dBm 0 to -15 dB 10 Sets the transmit attenuation level from 0 to 15 dBm for the FAX mode, resulting in a transmit level from 0 to -15 dBm. In some countries, the transmit level may not be changed and there are checks to prevent transmit attenuation level change. -10 dBm is the transmit level default. S95 - Extended Result Codes The bits in this register can be set to override some of the Wn command options.
Models MT5600ZDX & ZDXV Result Codes When the modem receives an AT command from the terminal or PC, it tries to execute the command, then sends a status message to the PC or terminal reporting the "results" of the command (hence the name "result codes"). In the Modem Command mode, several visual responses, or Result Codes, may appear on your PC's video monitor.
User Guide 18 19 22 23 24 32 33 35 40 44 45 46 47 48 49 50 51 52 53 54 55 * * * * * * * * * * * * * * * * * * * CONNECT 57600 Connected at 57600 bps CONNECT 115200 Connected at115200 bps CONNECT 75TX/1200RX Connected at V.23 Originate CONNECT 1200TX/75RX Connected at V.23 Answer DELAYED Delay is in effect for the dialed number BLACKLISTED Dialed number is blacklisted FAX Connected FAX mode DATA Connected DATA mode CARRIER 300 0-300 bps Data Carrier Detected CARRIER 1200/75 V.
81 84 91 150 151 152 153 154 155 156 157 158 159 160 161 * * * * * * * * * * * * * * * PROTOCOL ALT-CELLULAR Connected in MNP 10 mode Connected at 33600 bps Connected at 31200 bps 32000 bps Data Carrier Detected 34000 bps Data Carrier Detected 36000 bps Data Carrier Detected 38000 bps Data Carrier Detected 40000 bps Data Carrier Detected 42000 bps Data Carrier Detected 44000 bps Data Carrier Detected 46000 bps Data Carrier Detected 48000 bps Data Carrier Detected 50000 bps Data Carrier Detected.
Chapter 4 Troubleshooting
Models MT5600ZDX & ZDXV Local Analog Loopback Test/V.54 Loop 3 In this test, data from your computer or terminal is sent to your modem's transmitter, converted into analog form, looped back to the receiver, converted into digital form and then received back at your monitor for verification. No connection to the phone line is required. See Figure 4-1. Figure 4-1. Local Analog Loopback Test The test procedure is as follows: 1. Connect the modem to your computer.
User Guide the same as the data received on your monitor. If different data is appearing on your monitor, your modem is probably causing the problem, although it could also be your computer. If your modem passes this test, but you are receiving errors while On-line, the remote modem or the phone line could be at fault. Digital Loopback Test/V.
Models MT5600ZDX & ZDXV modem. Your modem passes this test if the data entered from the remote keyboard is the same as the data received on the remote monitor. Figure 4-2. Digital Loopback Test (local/manual) 6. When testing is complete, you may end the test by typing an Escape Sequence (+++) to bring your modem into Command mode. The modem should respond with an OK message. If you wish to stay On-line with the remote modem for normal data transmission, type ATO0 and hit ENTER.
User Guide 4. Type AT&T6 and hit ENTER. The local modem responds to this command by transmitting an unscrambled marking signal, which causes the remote modem to place itself in Digital Loopback mode. Then the local modem exits Command mode and enters pseudo On-line mode. 5. Type data from your keyboard. For this test, typing multiple upper case "U" characters is a good way to send an alternating test pattern of ones and zeros.
Chapter 5 Warranty, Service, & Tech Support
Models MT5600ZDX & ZDXV Introduction This chapter starts out with statements about your modem's 10-year warranty (limited to customers in the U.S., Canada, Mexico and the United Kingdom). The next section, Tech Support, should be read carefully if you have questions or problems with your modem. It includes technical support telephone numbers, and an explanation of how to send in your modem if you require service. In the final section, we explain how to use our Bulletin Board Service (BBS).
User Guide Tech Support Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-2439. Please fill out the modem information (below), and have it available when you call. If your modem requires service, the tech support specialist will guide you on how to send in your modem (see Service section below).
Models MT5600ZDX & ZDXV If you need to inquire about the status of the returned product, be prepared to provide the serial number of the product sent (see Recording Modem Information above). Send modems to this address: MULTI-TECH SYSTEMS, INC. 2205 WOODALE DRIVE MOUNDS VIEW, MINNESOTA 55112 ATTN: SERVICE OR REPAIRS. About Ordering Accessories SupplyNet, Inc. can supply you with replacement transformers, cables and connectors for select Multi-Tech products.
User Guide About the Multi-Tech BBS Multi-Tech Systems maintains a Bulletin Board Service (BBS) for its customers. The information available via the BBS includes: new product information, product upgrade data, problem solving tips, and a message service for you to leave questions for which you would like additional information. The phone number for the Multi-Tech BBS is (612) 785-3702 or (800) 392-2432 (U.S.A. and Canada).
Models MT5600ZDX & ZDXV (In most data communications programs, the PAGE DOWN key initiates the download.) If you dont know the file name: 1. From the Main Menu, type F to access the Files Menu. For a list of file areas, type L twice. (If you do not type the second L, you will list all of the files on the BBS.) 2. Mark the file areas you would like to examine by typing each file areas list number and a RETURN. 3. Enter L to list all the files in the selected file areas.
User Guide ESCAPE to finish, then type S to save the message and exit. To abort the message at any point, leave any of the fields blank and press RETURN. Bulletins When you log on, the BBS will ask if you would like to view the bulletin menu. The bulletins are menu-driven; to read a bulletin, enter its number. You can also access the bulletins by typing B at the Main Menu.
Models MT5600ZDX & ZDXV AT** or AT**0 Download speed is the last sensed speed (recommended command). AT**1 Download speed is 38.4k bps. AT**2 Download speed is 57.6k bps. The Download Initiated message appears upon issuing the AT**n command. 5. Perform an ASCII upload of the FLM file (e.g., AMDE.S37) from the host computer to the modem RAM using an industry standard communications software or an equivalent process (ensure that all ASCII translation or pacing is turned off).
User Guide About Internet Tech Support In addition to the BBS, Multi-Tech provides technical support via the Internet. Multi-Tech is a commercial provider on the Internet, and we retrieve e-mail messages from the following mailboxes on a periodic basis: tsupport@multitech.com mtsmktg@multitech.com mtssales@multitech.com international@multitech.com Technical Support Marketing Dept. Sales Dept. International Marketing & Sales Multi-Tech's presence includes a Web site at: http://www.multitech.
Appendix A Technical Specifications
Models MT5600ZDX & ZDXV Data Compression V.
(V.22bis/V.22 or Receive Originate: 2400 Hz Bell 212A Standard) Receive Answer: 1200 Hz Carrier Frequencies,1270 Hz Mark, 1070 Hz 300 bps Transmit Originate (Bell Standard) 2225 Hz Mark, 2025 Hz Receive Originate 2225 Hz Mark, 2025 Hz Transmit Answer 1270 Hz Mark, 1070 Hz Receive Answer Space for Space for Space for Space for Carrier Frequencies 980 Hz Mark, 1180 Hz Space for V.
Receiver Sensitivity-43 dBm under worst-case conditions AGC Dynamic Range 43 dB Interface EIA RS232C/CCITT V.24 Connectors DB25 (RS232C) connector; Two RJ11 modular phone jack: for line, for telephone set, and power jack. Diagnostics Power-on Self Test, Local Analog Loop, Local Digital Loop, Remote Digital Loop. Indicators LEDs for Send Data, Receive Data, Carrier Detect, various speed indicators, Off Hook, Terminal Ready, Error Correction, Fax.
Appendix B Regulatory Information
Models MT5600ZDX & ZDXV Appendix B - Regulatory Information FCC Regulations for Telephone Line Interconnection 1. This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company. 2.
User Guide 6. If trouble is experienced with this equipment (the model of which is indicated below) please contact Multi-Tech Systems, Inc. at the address shown below for details of how to have repairs made. If the equipment is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved. 7. No repairs are to be made by you. Repairs are to be made only by MultiTech Systems or its licensees.
Models MT5600ZDX & ZDXV tariffs. (Contact the state public utility commission, public service commission or corporation commission for information.) 9. If so required, this equipment is hearing-aid compatible. Manufacturer: Model Number: FCC Registration #: Ringer Equivalence: Modular Jack (USOC) Service Center in USA: Multi-Tech Systems, Inc. MT5600ZDX AU7USA-24713-M5-E 0.3B RJ11C or RJ11W (single line) Multi-Tech Systems Inc.
User Guide Notice: The Industry Canada label identifies certificated equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Industry Canada does not guarantee the equipment will operate to the users satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
Models MT5600ZDX & ZDXV International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may cause a modem to become non-compliant with national telecom requirements in specific countries. Also note that some software packages may have features or lack restrictions that may cause the modem to become non-compliant.
User Guide Ports which are capable of connecting to other apparatus are defined as SELV. To ensure conformity with EN41003, ensure that these ports are only connected to ports of the same type on other apparatus. Compliance with BS6305 Clause 6.2, BS6320 Clause 7.2, and BABT/SITS/82/005S/D a . The modem is suitable for connection to the Public Switched Telephone Network (PSTN) provided by British Telecommunications plc or Kingston Communications (Hull) plc.
Models MT5600ZDX & ZDXV All other apparatus connected to this modem and thereby connected directly or indirectly to the British Telecom public switched telephone network must be approved apparatus as defined in Section 22 of the British Telecommunications Act 1984. The Approval Label is as follows: APPROVED for connection to telecommunications systems specified in the instruction for use subject to conditions set out in them The REN number for this apparatus = 1 Compliance with BS6789: Section 3.
User Guide Compliance with BS6328 Part 1 a. The modem is not suitable for use on circuits with British Telecommunications signaling at a normal frequency of 2280 Hz. b. The modem does not require signaling or otherwise employ the frequency range dc to 200 Hz. c. The modem may be connected to a point to point two-wire or four-wire Private Circuit. d. The modem does not require dc from the Private Circuit for correct operation.
Commission Decision CTR21 & European Directive Notice The equipment has been approved to [Commission Decision CTR21] for pan-European single terminal connection to the Public Switched Telephone Network (PTSN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point.
Appendix C V.
Models MT5600ZDX & ZDXV Appendix C - V.90 Information This appendix provides information on ITU V.90 support for the Multi-Tech MT5600ZDX modem. It lists some of the differences in the ITU-T V.90 code compared to the K56flex only code. V.90 Support V.90 is the ITU designation for what had formerly been called V.pcm. The ITU recommendation V.90 was determined at a meeting in Geneva ending February 6, 1998. The current draft revision date is 2/4/98; it is expected to be ratified later in 1998. V.
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