User guide

Solution:ChecksumoftheSecuritysettingsintheEFIVariableisnotcorrect.EnterThinkPadSetup
tochecksecuritysettings,PressF10andthenpressEntertorestartthesystem.Ifyoustillhavea
problem,havethecomputerserviced.
•Message:0187:EAIAdataaccesserror.
Solution:TheaccesstoEEPROMisfailed.Havethecomputerserviced.
•Message:0188:InvalidRFIDSerializationInformationArea.
Solution:TheEEPROMchecksumisnotcorrect(block#0and1).Thesystemboardshouldbereplaced,
andtheboxserialnumberneedstobereinstalled.Havethecomputerserviced.
•Message:0189:InvalidRFIDcongurationinformationarea.
Solution:TheEEPROMchecksumisnotcorrect(block#4and5).Thesystemboardshouldbereplaced,
andtheUUIDneedstobereinstalled.Havethecomputerserviced.
•Message:0190:Criticallow-batteryerror.
Solution:Thecomputerturnsoff,becausethebatteryislow.Connecttheacpoweradaptertothe
computerandchargethebattery,orreplacethebatterywithafullychargedone.
•Message:0191:SystemSecurity-Invalidremotechangerequested.
Solution:Thesystemcongurationchangehasfailed.Conrmtheoperationandtryagain.Toclearthe
error,entertheThinkPadSetupprogram.
•Message:0199:SystemSecurity-Securitypasswordretrycountexceeded.
Solution:Thismessageisdisplayedifyouenterawrongsupervisorpasswordmorethanthreetimes.
Conrmthesupervisorpasswordandtryagain.Tocleartheerror,entertheThinkPadSetupprogram.
•Message:1802:Unauthorizednetworkcardispluggedin.
Solution:Thenetworkcardisnotsupportedonthiscomputer.Removeit.
•Message:1820:Morethanoneexternalngerprintreadersareattached.
Solution:Poweroffandremoveallbutthereaderthatyousetupwithinyourmainoperatingsystem.
•Message:2100:DetectionerroronHDD0(MainHDD).
Solution:Theharddiskdriveisnotworking.Havetheharddiskdriveserviced.
•Message:2101:DetectionerroronHDD1(UltrabayHDD)).
Solution:Theharddiskdriveisnotworking.Havetheharddiskdriveserviced.
•Message:2102:DetectionerroronHDD2(M.2SATA).
Solution:TheM.2SATAdeviceisnotworking.HavetheM.2SATAdeviceserviced.
•Message:2110:ReaderroronHDD0(MainHDD).
Solution:Theharddiskdriveisnotworking.Havetheharddiskdriveserviced.
•Message:2111:ReaderroronHDD1(UltrabayHDD)
Solution:Theharddiskdriveisnotworking.Havetheharddiskdriveserviced.
•Message:2112:ReaderroronHDD2(M.2SATA)
Solution:TheM.2SATAdeviceisnotworking.HavetheM.2SATAdeviceserviced.
Chapter10.Troubleshootingcomputerproblems129