User's Manual

Troubleshooting
Customer Support
Introduction
Cirronet, Inc. products are designed for long life and trouble free operation. The
following information is provided if servicing becomes necessary.
Technical Assistance
Technical assistance for Cirronet products is available during the hours of 9:00 A.M –
5:30 P.M. Eastern Standard Time. When calling, please have available the complete
model name, serial number, and a complete description of the problem. Most
problems can be resolved without returning the unit to the factory.
The following telephone numbers are available for assistance.
Phone [phone]
Fax [phone]
Factory Repairs
If return of equipment is necessary, you will be issued a Return Material
Authorization number (RMA #). The RMA # will help expedite the repair so that
equipment can be returned as quickly as possible. Please be sure to include the
RMA number (#) on the outside of the shipping box and on any correspondence
relating to the repair. Any equipment returned without an RMA # may be delayed in
the repair cycle.
Please be sure to carefully package all items to be returned and address to:
CIRRONET, INC.
5375 Oakbrook Parkway
Norcross, GA 30093
RMA # ***
HopNet 110 23