Use and Care Manual

10
Troubleshooting
PROBLEM POSSIBLE CAUSE SOLUTION
The replace does
not operate.
The replace is not plugged in.
A circuit breaker is tripped or a fuse blown.
The ON/OFF switch is defective.
There is loose wiring.
Make sure the replace is plugged in to a standard
120V outlet.
Check additional appliances on the circuit; ideally
the replace should be on a dedicated 15-amp
circuit.
Call customer service.
Call customer service.
The power light is
ON but the ame
effect is not visible.
The replace is not operating correctly.
Light bulbs are not functioning.
Loose wiring
Refer to the operating instructions.
Refer to Replacing the Light Bulbs
Call customer service.
The heater is not
operating.
Incorrect operation.
The heater switch is defective.
The heater assembly is defective.
There is loose wiring.
The vents are dirty or clogged.
Refer to the operating instructions.
Call customer service.
Call customer service.
Call customer service.
Unplug the unit. Clear the vent area of dust and
debris. Wait ten minutes, plug the unit in again and
turn on the heater
There is excessive
noise when the
heater is operating.
Dirty or clogged blower.
The heater assembly is defective.
Refer to Maintenance of Motors in Care and Maintenance.
Call customer service.
The power light is
ON but the ember
bed ame is not
ickering.
Light bulbs are not functioning.
Loose wiring.
Refer to Replacing the Light Bulbs
Call customer service.
There is excessive
noise when the
ame is ON but the
heater is OFF.
The rotating ame reector shaft rubbing
against the housing.
The ame reector shaft motor is defective.
Open the back of the rebox and reposition
the ame reector shaft. Turn off the unit prior to
servicing.
Call customer service.