Operation Manual

23
Problems Solutions
Scanning speed is slow.

Adjust the scanner software to reduce the resolution and decrease the file size. Lower quality
settings generally results in faster scanning speeds.

The BMP format requires a longer time for scanning than other formats.
Text created by the OCR software is
incorrect.

Select a resolution of minimum 300 dpi in the software settings. The OCR software may not always
convert all text correctly. Please check the document for any errors that the OCR may have missed.

The OCR recognition result is generally more accurate with the text-based digital images. Images
with mixed content (text, images, and graphics all in the one page) may result less accurate.

Set the scanner color settings to “B&W” if the text is black against a white background.

Check if the quality of the original document is poor through the OCR recognition process.
Scanned images cannot be sent as
email attachments.

Be sure that you have a default email client installed and configured, in order to use the Email
function in the iDocScan program.

Ensure the scanned images do not exceed email size limitations
The OCR function in the iDocScan
program cannot be used.

Be sure that AABBYY FineReader in the Installation CD is installed in your computer before using
the OCR function.
File Type can’t be changed to BMP
at 600 dpi and 1200 dpi in ADF.

The File Type will automatically change to the JPEG format when you scan documents at 600dpi
and 1200 dpi in the ADF (Simplex) and ADF (Duplex) for best performance.
Message “Insufficient disk space...”
appears.

Scanning multi-page documents can consume a large amount of disk space over time, scanning
may stop because of insufficient disk space. Please clear the destination location from time to time.
Memory becomes insufficient and
scanning stops.

When scanning conditions that consume a large amount of the computer’s memory, scanning may
stop due to insufficient memory. Exit the application and change the scanning conditions, such as
reduce scanning resolution.

Make sure your computer meets the memory and other system requirements as specified.
TROUBLESHOOTING