User`s guide

112 AP-75740 – Rev 1.2 – 6/07/2011
If the error is not included in any items of this section, then refer to Error messages and contact your local
MUTOH dealer.
Notes
• When you have to receive product service within the warranty period, verify you have a warranty
certificate. If the warranty certificate is not presented, the parts and service will not be included
in the warranty and will be charged for.
If you have signed a maintenance service contract, then present the contract to the service
technician.
6.1 MALFUNCTION AND FAILURE OF THE PRODUCT
This section describes malfunctions and failures of the product without displaying errors, and possible
causes and countermeasures.
6.1.1 Problem at installation and introduction
6.1.1.1 Initial ink fill is not performed
Possible cause Remedy
The front cover is open, or media hold lever is up. Close the front cover, or lower the media hold lever.
Are all four ink cassettes fully inserted? Fully insert all four ink cassettes.
Is the waste fluid tank fully inserted? Fully insert the waste fluid tank.
6.1.1.2 Ink
does not come out after initial filling
Possible cause Remedy
The ink cassette is cold or frozen. Leave the cassette at room temperature for at least 3
hours, and perform a head cleaning several times. Head clogging.
The power is switched OFF during initial ink fill. Switch the power on again and continue initial filling.
Normal printing cannot be performed after initial
filling.
Perform cleaning several times, and check it each
time.
6.1.2 Cannot generate graphics.
6.1.2.1 Do not actuate at all after power activation
Possible cause Remedy
Is the power cable connected to the plug? Connect the power cable.
Is the AC power supply set for the specified voltage? Connect the cable to another outlet.
The front cover is open, or media hold lever is up. Close the front cover. Lower the media hold lever.
Is the waste fluid tank fully inserted? Fully insert the waste fluid tank.
6.1.2.2 Does not work after setting the media
Possible cause Remedy
The front cover is open, or media hold lever is up.
Close the front cover.
Lower the media hold lever.
The media is not loaded straight into the printer. Load the media straight.
Are the ink cassettes inserted? Insert the ink cassettes.
Are you using compatible media? Use compatible media.
Are you using the printer in an environment other
than the one specified, such as in direct sunlight?
Only use the printer in an environment that is
specified for use.
6.1.2.3 An
error is displayed and details not printed after sending data from the computer
Possible cause Remedy
Is the type of computer selected correctly?
Verify that the settings on both the computer side
and printer side are the same.
Are the interface requirements and command mode
the same on the computer side and printer side?